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Increasing the Loyalty of Tourists in Batulayang Bogor Tourism Village, West Java, Indonesia, with Operational Risk Management Mediated by Memorable Tourism Experience Bahri, Asep Syaiful; Sugiarto, Sugiarto; Hendratono, Tonny; Rahmawati, Ema; Are, Robert La
Asian Journal of Social and Humanities Vol. 3 No. 7 (2025): Asian Journal of Social and Humanities
Publisher : Pelopor Publikasi Akademika

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.59888/ajosh.v3i7.547

Abstract

The impact of operational risk management on visitors' memorable experiences, intention to return, and intention to refer Batulayang Tourism Village is investigated in this study.  The study tackles the important topic of how poorly managed operational risks, like subpar amenities and safety issues, impact visitor loyalty and pleasure.  Effective risk management is crucial for preserving satisfying experiences and encouraging return visits in Indonesia's tourism industry, which is becoming more and more competitive.  Research on operational risk management in rural tourism communities like Batulayang is still scarce, leaving a gap in our knowledge of its precise effects on rural destinations. Prior studies have concentrated on more general tourism contexts. This study is innovative because it uses a mixed-method approach to provide deeper insights into how risk management might enhance visitors' experiences and affect their future behavior. It focuses on operational risk management in rural tourism settings.  In order to provide useful advice for tourist managers, the study aims to investigate how operational risk management affects visitors' intentions to return and promote the town.  In order to support the sustainable growth of rural tourism in Indonesia, it is anticipated that the findings will assist tourism stakeholders in raising service quality, improving visitor happiness, and boosting industry competitiveness.
Luxury Transportation Innovations for Sustainability: Implementing of Research & Development Rahmawati, Ema; Sugiarto, Sugiarto; Hendratono, Tonny; Are, Robert La; Bahri, Asep Syaiful
Asian Journal of Social and Humanities Vol. 3 No. 7 (2025): Asian Journal of Social and Humanities
Publisher : Pelopor Publikasi Akademika

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.59888/ajosh.v3i7.548

Abstract

This research focuses on the use of Artificial Intelligence (AI) and Virtual Reality (VR) in luxury tourism buses, specifically the Omah Sultan Juragan 99 Trans in Malang, East Java, Indonesia. The research and development (R&D) approach, supported by qualitative and quantitative data, aims to evaluate the effectiveness of AI and VR in enhancing the tourist experience. Through in-depth observations, interviews with key informants, and field trials, the study investigates various elements, such as smart technology, VR services, AI as a virtual guide, and the overall user experience. The findings show that the integration of AI and VR enhances the travel experience by providing personalized virtual tours, improving the service quality, and contributing to the sustainability of the luxury bus service. The study results suggest that AI and VR can play a pivotal role in modernizing tourism transportation by offering innovative, immersive, and interactive tourist experiences. The innovation of AI and VR in this context is a groundbreaking contribution to the tourism sector, addressing the emerging demand for personalized, high-tech travel services in luxury transportation. Future research can further explore the scalability of these technologies across different regions and tourism sectors to validate their broader applicability.
PENINGKATAN PEMAHAMAN HAK CIPTA DAN PENDAMPINGAN PENCATATAN CIPTAAN KARYA SENI BATIK BAGI PENGRAJIN BATIK CIREBONAN TRUSMI: PENINGKATAN PEMAHAMAN HAK CIPTA DAN PENDAMPINGAN PENCATATAN CIPTAAN KARYA SENI BATIK BAGI PENGRAJIN BATIK CIREBONAN TRUSMI Suparman, Eman; Soerjati , Enni; Amirulloh, Muhamad; Rahmawati, Ema
Jurnal Kajian Budaya dan Humaniora Vol 4 No 3 (2022): Jurnal Kajian Budaya dan Humaniora (JKBH), Oktober, 2022
Publisher : PT. RANESS MEDIA RANCAGE

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.61296/jkbh.v4i3.63

Abstract

Hak atas Kekayaan Intelektual khususnya hak cipta atas karya motif batik Cirebonan Trusmi merupakan hal penting sebagai upaya perlindungan karya cipta motif dari penggunaannya oleh pihak lain secara tidak sah dan melanggar hak pengrajin. Pengrajin tersebut telah menghasilkan kreasi seni batik yang baru, namun belum semua dicatatkan hak ciptanya dan belum menggunakan QR Code untuk dicetak pada produk batiknya sebagai identitas dan pencegah penjiplakan/pelanggaran hak cipta kreasi seni batiknya. Adapun tujuan PPM ini adalah memberikan pemahaman pengrajin Batik Cirebonan Trusmi terhadap hak cipta, memberikan pemahaman pengrajin Batik Cirebonan Trusmi tentang perlindungan karya batik yang berteknologi serta mendorong penciptaan karya seni batik lainnya. Metode PPM dilakukan melalui sosialisasi Hak Cipta, sosialisasi QR Code, pencatatan Hak Cipta dan penggunaan QR Code pada produk batik kepada para pengrajin batik Cirebonan Trusmi yang berada di daerah di Desa Trusmi Wetan dan Trusmi Kulon, Kecamatan Plered, Kabupaten Cirebon, Jawa Barat. Berdasarkan hasil PPM, pemahaman para pengrajin Batik Cirebonan Trusmi terhadap hak cipta dan bentuk Kekayaan Intelektual lainnya sebelum dilakukan kegiatan PPM ini masih minim, akan tetapi peningkatan pemahaman terjadi setelah kegiatan sosisalisasi dan diskusi sehingga para pengrajin memahami bahwa karya cipta batik yang dibuat perlu memperoleh perlindungan hukum dengan cara didaftarkan. Pemahaman para pengrajin Batik Cirebonan Trusmi tentang perlindungan karya batik yang berteknologi belum begitu baik, akan tetapi ketika telah dilakukan sosialisasi dan pendampingan pembuatan QR Code dan batik QR Code, para pengrajin mulai paham bahwa terdapat teknologi yang dapat dikolaborasikan dalam karya seni batik yang mendorong penciptaan karya seni batik cirebonan lainnya.
Kualitas Pelayanan PT. Gemintang Wisata Haluna (WH Tour) Yogyakarta terhadap Kepuasan Pelanggan Rahmawati, Ema; Dhian Anggraini, Fera; Noviastuti, Nina
Mabha Jurnal Vol 4 No 1 (2023): Mei 2023
Publisher : Akparta Mandala Bhakti Surakarta

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.70018/mb.v4i1.57

Abstract

Biro perjalanan wisata merupakan salah satu jasa wisata yang menyediakan jasa layanan wisata mulai dari penjemputan, pelayanan selama berwisata sampai akhir perjalanan wisata. Dalam memberikan pelayanan yang prima, biro perjalanan wisata dituntut untuk memberikan standar kualitas pelayanan yang dapat menunjang kepuasan pelanggan. Penelitian ini bertujuan untuk menganalisis kualitas pelayanan PT. Gemintang Wisata Haluna (WH Tour) Yogyakarta terhadap kepuasan pelanggan. Teknik pengambilan sampel pada penelitian ini adalah accidental sampling dan purposive sampling yang tergolong dalam non probability. Besarnya sampel yang dianggap mewakili dalam penelitian dapat dilakukan dengan teknik purposive sampling dan snowball sampling. Dengan teknik tersebut diperoleh sampel sebanyak 30 orang dengan ketentuan 20 orang responden dipilih secara purposive. Hasil penelitian dengan menggunakan 5 dimensi kualitas pelayanan yang meliputi (1) kehandalan (reliability), (2) daya tanggap (responsiveness), (3) kepastian (assurance), (4) empati (empathy), dan (5) bukti fisik/nyata (tangible) menunjukkan bahwa persepsi pelanggan terhadap kualitas pelayanan PT. Gemintang Wisata Haluna (WH Tour) Yogyakarta sesuai dengan harapan pelanggan atau dapat dikatakan memperoleh tanggapan baik yaitu sangat puas dan puas. Dapat disimpulkan bahwa rata – rata penilaian kualitas pelayanan sumber daya manusia (karyawan) sudah sangat baik atau rata-rata sudah baik dimana hampir semua pelanggan menyatakan kepuasannya dilayani oleh PT. Gemintang Wisata Haluna (WH Tour) Yogyakarta.
Perlindungan Hukum Kreditor yang Tidak Mendaftarkan Tagihan terhadap Klausul Perjanjian Perdamaian yang Mengakibatkan Penghapusan Piutang : Studi Kasus Putusan Homologasi Nomor 62/Pdt.Sus-PKPU/2021/PN Niaga Sby Kartika Eka Pertiwi; Sudaryat Sudaryat; Ema Rahmawati
Aliansi: Jurnal Hukum, Pendidikan dan Sosial Humaniora Vol. 2 No. 6 (2025): Aliansi: Jurnal Hukum, Pendidikan dan Sosial Humaniora
Publisher : Asosiasi Peneliti dan Pengajar Ilmu Hukum Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.62383/aliansi.v2i6.1332

Abstract

The Suspension of Debt Payment Obligations (PKPU) is a rehabilitative mechanism, but it is susceptible to bad faith abuse. This case study examines Homologation Decision No. 62/Pdt.Sus-PKPU/2021/PN Niaga Sby, where judges ratified a composition plan creating a "Previous Trade Creditors" category. This clause, targeting unregistered creditors, effectively resulted in a 95% debt write-off, injuring the Principle of Justice. This research aims to analyze the judges' legal considerations in ratifying this clause and examines their failure to apply material judicial obligations regarding the debtor's bad faith. This research utilizes a normative juridical method with a statute and case study approach. The analysis is qualitative, examining the decision and relevant legislation, supplemented by an interview with a practicing Commercial Court judge. The primary finding is that the judges' considerations were overly positivistic, focusing only on the formal voting quorum (Article 281, UU KPKPU). They failed to execute their imperative duty under Article 285(2)(c) to reject a plan achieved via "dishonest means". The 95% write-off is prima facie bad faith and is punitive, not rehabilitative. The judges misinterpreted the Publicity Principle; non-registration should only cause the loss of voting rights (procedural), not the loss of claim rights (substantive). This failure of material judicial review legitimized the abuse of the PKPU institution.  
Co-Authors Aam Suryamah Abubakar, Lastuti Adinda, Fadhel Arjuna Adzdzakiy, Muhammad M. Afriana, Anita Agus Pratiwi Agustinus Pandiangan, Lumiere Rejeki Agustiyani, Dian F. Alamanda, Cut NC. Andri Wardiana, Andri Anita Afriana Anita Afriana Are, Robert La Asep Syaiful Bahri, Asep Syaiful Asyifa, Isnaini Z. Bambang Suseno Bambang Sutiyoso Chandra, Muliyadi Damayanti, Elok Deviana Yuanitasari Dharmayanthi, Anik B. Dhian Anggraini, Fera Disyon, Huta Diva Davina, Nathania Elisatris Gultom Eman Suparman Fera Dhian Anggraini Fibriani, Azzania Fidel, Yohanes Fiona Chrisanta Gagih Pradini Haikal Yushendri, Muhammad Hamzah, Rosyidi Hendratono, Tonny Hetharie, Yosia Holyness Nurdin Singadimedja Holyness Singadimeja Husna, Anisatul Ihalau, John JOI Iryanto, Syam B. Isis Ikhwansyah Karsona , H. Agus Mulya Karsona, H. Agus Mulya Kartika Eka Pertiwi Kasmin Kris Cahyani Ermawati Kusumaningrum, Anisa Putri Lastuti Abubakar Lastuti Abubakar Lastuti Abubakar Lastuti Abubakar Linda Rachmainy Mantili, Rai Muhamad Amirulloh, Muhamad Nasrulloh, Mukh F. Ndaru Prasastono Ningrum, Ratih A. Noviastuti, Nina Nugrahani Primary Putri Nugroho, Herjuno A. Nyulistiowati Suryanti Pangihutan, Kaiji Natanael Pertiwi, Hana Febrianti Pradini, Gagih Prasetyoputri, Anggia Putri, Fraya Anggraini Putri, Rahmi Adriani Rachman, Rifky W. Rafika Annisa Sari Rahmawati, Diah Ayu Rai Mantili Rai Mantili Ratnawati, Indah Raysa Mayasonda Ristandi, Ryan B. Robiani, Rini Saputra, Sugiyono Sativa, Alvira R. Setiawan, Muhammad Vikri sherly Ayuna Putri Soerjati , Enni Soplantila, Valentino Dinatra Sudaryat Sudaryat Sudaryat Sugiarto S Suntari, Yustia Wisnuwardhani, Popi H. Woodward, John Wulandari, Ari S. Yanthi, Nova D. Yushendri , Muhammad Haikal