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All Journal Proceedings of Annual International Conference Syiah Kuala University - Life Sciences & Engineering Chapter Majalah Kedokteran Sriwijaya Jurnal Ilmu Kedokteran dan Kesehatan AVICENNA Jurnal 'Aisyiyah Medika J-Kesmas: Jurnal Kesehatan Masyarakat (Indonesian Journal of Public Health) Babul Ilmi Jurnal Ilmiah Multi Science Kesehatan Health Care : Jurnal Kesehatan Cendekia Medika : Jurnal Stikes Al-Ma`arif Baturaja Lentera Perawat Journal of Innovation Research and Knowledge KOLONI Indonesian Research Journal on Education Jurnal Akademika Baiturrahim Jambi
Dianita Ekawati
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Analisis Kepuasan Pasien Terhadap Pelayanan Rawat Inap di RSUD Kota Prabumulih Irani, Deasy; Wahyudi, Arie; Ekawati, Dianita
Avicenna: Jurnal Ilmiah Vol. 20 No. 3 (2025): Avicenna: Jurnal Ilmiah
Publisher : Public Health Department, Faculty of Health Science University Muhammadiyah Bengkulu

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.36085/avicenna.v20i3.9561

Abstract

Background: There are still several patients at Prabumulih City Hospital who complain about the slow response of officers in providing services, this delay includes long waiting times to get a response to calls, requests for assistance or handling complaints, in addition, communication between officers and patients is often felt to be less effective, patients feel the information provided is unclear, incomplete and lacks empathy, so that patients feel dissatisfied with the services provided. Method: This study uses a Cross Sectional design, where the population in this study was 10118 respondents, with a sample of 100. The sampling method in this study was purposive sampling. This study was conducted on May 22 to June 15, 2025. Data collection and retrieval used a questionnaire. Results: The results of statistical test analysis using Chi-Square statistical test and logistic regression where the results show a significant relationship (p value <0.05) for the variables of age (p value 0.040), reliability (p value 0.000), responsiveness (p value 0.015), assurance (p value 0.000), empathy (p value 0.000), physical evidence (p value 0.000), and there is no relationship between gender (p value 0.558), education (p value 1.000), occupation (p value 0.848). From the results of multivariate statistical tests obtained the dominant factor on patient satisfaction is assurance (p = 0.000; OR = 102.314). Suggestion: It is expected that hospitals need to continue to improve the quality of service by prioritizing a friendly attitude, empathy, and professionalism of all health workers. Fast, responsive, and consistent service is very important to build patient trust.  Keywords: Satisfaction, Service, Inpatient Care
Co-Authors ., Yusnilasari Akhmad Dwi Priyanto Akhmad Dwi Priyatno Akhmad Dwi Priyatno Ali Harokan Ali Harokan Amrina Rosada, Amrina Anggraini, Utari Anggreny, Dian Eka Arie Tri Wahyudi Aryani, Ersyika Kartika Aspawati, Nurrahmi Atma Deviliawati Ayu Widiyanti Baharudin, Kemas Budy Wiryawan Chairil Zaman Chairil Zaman Dahlia, Desti Emil Desi Permatasari Dian Eka Anggreny Eka Puspita Gema Asiani Ginting, Dinda Adinda Gustina, Ema Gustina, Erma Harokan, Ali hartini muchtar Helen Evelina Henila, Henila Heriziana Herlison, Yudi Irani, Deasy Irawan, Rahmad Ade Kencana, Martha Puspa Lestari, Anggun Dwi Jaya Liana, Yunita Lilis Suryani Lilis Suryani Linda Novianti Lucky Sandi Centaury M. T. Kamaluddin Maria Ulfa Marini, Yulis Martilopa, Iis Maryamah Maryamah Media Febriana Muhammad Amin Muhith, Subhan Murtilopa, Iis Nani Sari Murni Ningsih, Tri Wahyuni Nirwani Nirwani Nova, Desy Pangestika, Hanggayu Prathama, Grease Putri, Trie Vany R, Reni Nurdiantini Rahutami, Synthia Rikasari, Dian Robiyanto H. Susanto Romawati, Siti Rosalina, Santi Rosani, Elisa Sakemti Putri Simanjuntak, Ferdi Marulitua Siska Damayanti Siti Chodijah Suryanti, Dewi Tan Malaka Tri Handayani Trijaniarti, Eva Trizna Faradika Vera Kurnia Putri Wahyudi, Arie Wijaya, Vera Wulandari, Fitri Wahyuni Yuniarsih, Yuniarsih Yusni Kurniasari Yusnilasari Yusnilasari, Yusnilasari Zulfahmi Eko Saputra