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All Journal Teknologi dan Kejuruan: Jurnal teknologi, Kejuruan dan Pengajarannya Erudio: Journal of Educational Innovation REKAYASA Jurnal Teknik Otomotif Kajian Keilmuan dan Pengajaran Jurnal Organisasi Dan Manajemen Jurnal Manajerial Jurnal Karinov Jurnal Pengabdian Masyarakat Asia JURPIKAT (Jurnal Pengabdian Kepada Masyarakat) Jurnal Pendidikan Vokasi Otomotif AMMA : Jurnal Pengabdian Masyarakat Jurnal Publikasi Sistem Informasi dan Manajemen Bisnis
M. Ihwanudin
Universitas Negeri Malang
Agriculture, Biological Sciences & Forestry Arts Humanities Automotive Engineering Chemistry Civil Engineering, Building, Construction & Architecture Computer Science & IT Decision Sciences, Operations Research & Management Dentistry Economics, Econometrics & Finance Education Electrical & Electronics Engineering Energy Engineering Law, Crime, Criminology & Criminal Justice Materials Science & Nanotechnology Nursing Physics Public Health Social Sciences Transportation Other

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PENGARUH LAYANAN TAHAPAN DAN ATM BCA TERHADAP KEPUASAN NASABAH BANK BCA CABANG ROXY MAS JAKARTA Rhoma Iskandar; Muhamad Ihwanudin
Jurnal Publikasi Sistem Informasi dan Manajemen Bisnis Vol. 1 No. 1 (2022): Januari : Jurnal Publikasi Sistem Informasi dan Manajemen Bisnis
Publisher : Pusat Riset dan Inovasi Nasional

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.55606/jupsim.v1i1.236

Abstract

Customer service plays a very important role in a business. In addition to the products or services offered by customers, they will also definitely assess the way employees serve them, customer services will not go unnoticed by customers. Business founders are obligated to provide product and services that are able to provide satisfaction to customers.Along with economic and technological developments as well as business competition, companies compete to be able to provide more satisfying products and services for customers.This is done in order to get new customers and retain customers. This study aims to determine the effect of service quality and product quality on customer satisfaction. The population used in this study is customers of BCA cabang Roxy Mas. Data collection methods using library research and field research. As for the analysis technique used in this study is multiple correlation coefficient analysis. The test results show that the variables used in this study have a significant and positive effect on customer satisfaction of BCA cabang Roxy Mas. This indicates that the better the quality of service, the more customer satisfaction increases.
Inovasi Material Komposit untuk Mendukung Wawasan Teknologi Otomotif Mahasiswa Vokasi melalui Kuliah Tamu M. Ihwanudin; Achmad Hamdan; Erfaril Fiesta Pricilla Putri; Ahmad Wildan Mauladani; Maulana Fadila; M Khoiri Miftahul Huda; M Alfito Zaidan Akmal; M. Fachri Abdillah
JURPIKAT Vol 7 No 3 (2026)
Publisher : Politeknik Piksi Ganesha Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37339/jurpikat.v7i3.3454

Abstract

Perkembangan teknologi otomotif mendorong kebutuhan material yang ringan, kuat, aman, efisien, dan berkelanjutan. Kegiatan pengabdian ini bertujuan memperluas wawasan mahasiswa vokasi mengenai karakteristik, keunggulan, dan penerapan material komposit pada komponen otomotif melalui kuliah tamu. Kegiatan dilaksanakan oleh Program Studi Teknologi Rekayasa Otomotif Fakultas Vokasi Universitas Negeri Malang melalui tahapan identifikasi kebutuhan, penyampaian materi pakar, diskusi interaktif, dan evaluasi. Sebanyak 30 peserta mengisi 10 butir angket menggunakan skala Likert 1–5. Hasil evaluasi menunjukkan rata-rata skor 4,42 dengan kategori sangat baik. Kegiatan berkontribusi terhadap pemahaman mahasiswa mengenai inovasi material, penerapannya pada komponen otomotif, serta kaitannya dengan efisiensi energi dan keberlanjutan.
Penguatan Pengetahuan Keselamatan dan Kesehatan Kerja Mahasiswa Vokasi melalui Kuliah Tamu “Safety First” di Era Industri Modern M. Ihwanudin; Achmad Hamdan; Afwan Maulana Ibrahim; Harya Bima Putra; Ramadhani Adi Jatmiko; Imtichan Widi Bagaskara; Mamba Satryo Wibowo; Monica Keisya Nurhabibah; Yoga Putra Pramudya
JURPIKAT Vol 7 No 3 (2026)
Publisher : Politeknik Piksi Ganesha Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37339/jurpikat.v7i3.3456

Abstract

Occupational Health and Safety (OHS) is an important component of the professional competence of automotive workers. This community service activity aimed to strengthen students’ knowledge of OHS implementation through an expert guest lecture entitled “Safety First: Strategies for OHS Implementation in the Modern Industrial Era.” The activity was conducted by the Automotive Engineering Technology Study Program, Faculty of Vocational Studies, Universitas Negeri Malang, using a contextual and reflective learning approach through problem orientation, an expert lecture, work-situation-based discussion, and evaluation. A total of 30 students completed a 10-item evaluation instrument using a 1–5 Likert scale. The evaluation results showed an overall mean score of 4.48, categorized as very good, with the highest score obtained for the relevance of the material to Automotive Engineering Technology (4.57). The activity contributed to strengthening students’ understanding of workplace risks, personal protective equipment (PPE), safe work procedures, safety culture, and readiness to enter automotive work environments.
Co-Authors Abdah Fikri Hamdani Achmad Hamdan Afwan Maulana Ibrahim Agus Sholah Ahmad Wildan Mauladani Al’ Ayyubi, Sandi Rizapratama Andika Bagus Nur Rahma Putra, Andika Bagus Nur Rahma Andri Wisnu Wardana Anugrahani, Inanda Shinta Anwar, Lutfi Nuril Aunul Muiz Azzaki Azizah, Safira Rusyda Bayu Widhi Respati Cahyaningrum, Maurelin Azizah Dani Irawan Dani, Syahwan Didin Zakariya Lubis Eddy Rudiyanto Ekky Redy Prasetyo Eko Edi Poerwanto Erfaril Fiesta Pricilla Putri Erwin Komara Mindarta Farhan Ardi Prayoga Fiani, Arya Susman Fuad Indra Kusuma Hardar, Bramasta Zeinnedin Harris Prasetya Rahmandika Harya Bima Putra Ilyasa, Muhammad Nabil Imtichan Widi Bagaskara Iskandar, Rhoma Khaharsyah, Alfat M Alfito Zaidan Akmal M Khoiri Miftahul Huda M. Fachri Abdillah Mahendra, Erlangga Rachma Mamba Satryo Wibowo Masmira Kurniawati, Masmira Maulana Fadila Miftakhul Huda Moh. Nanang Alimi Monica Keisya Nurhabibah Muchammad Harly Muhammad Adib Dwi Anugerah Muhammad Ilman Nur Sasongko Muhammad, Gilang Partono Partono Purnomo, Purnomo Putri Nadia Furoidah Putri, Helen Atris Romadhona Kuswandi Ramadhani Adi Jatmiko Sri Hartini Sumarli Sumarli, Sumarli Susilo, Ardhin Syamsul Hadi Syarif Suhartadi Ulfa, Safinah Mufidah Windra Irdianto Wiraguna, Rayie Tariaranie Yoga Putra Pramudya