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Decentralization and Citizen Participation in the Provision of Local Public Services Vasconcelos, Adelaide de; Erwin, Erwin; Fitriana, Widya
Journal of World Science Vol. 5 No. 3 (2026): Journal of World Science
Publisher : Riviera Publishing

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.58344/jws.v5i3.1641

Abstract

This research analyzes the impact of decentralization policies on the quality of local public services in the road infrastructure sector and evaluates the role of citizen participation in improving road accessibility in Ermera Municipality, Timor-Leste. Decentralization is viewed as a strategy to enhance service delivery and democratic legitimacy through community involvement, yet its effectiveness is often limited by institutional capacity, fiscal dependence on the central government, and weak citizen participation mechanisms. A qualitative case study approach was employed, with data collected through in-depth interviews with local officials, community leaders, and residents, as well as field observations and document analysis. Thematic analysis was used to process the data, ensuring validity through triangulation. The findings show that while decentralization has increased local government authority in road planning and implementation, fiscal constraints, lack of transparency, and weak coordination limit its effectiveness. Citizen participation has a positive impact on identifying needs and supporting project execution, but it remains largely consultative and insufficiently institutionalized, particularly in monitoring and evaluation. In conclusion, decentralization and citizen participation complement each other in improving local public services. Strengthening the technical and fiscal capacity of local governments and institutionalizing citizen involvement at all stages is crucial for achieving inclusive, responsive, and sustainable road infrastructure. The study offers strategic implications for decentralization reforms in developing countries.
Farmer Satisfaction with Financing Services at Sharia Microfinance Institutions Agribusiness (Sharia MFI-A) Widya Fitriana
Islamic Economics Journal Vol. 10 No. 01 (2024): Islamic Economics Journal
Publisher : Faculty of Economics and Management

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.21111/iej.v10i01.43

Abstract

The total share of financing for the agricultural sector from financial institutions in Indonesia is still relatively low. It is because the agriculture sector is considered high-risk and not bankable. Even though the demand for financing from the agricultural sector is very high. Sharia MFI-A is a financing institution friendly to farmers because it has Sharia principles and shares risks. The loyalty of its customers determines the sustainability of this business. Service quality and customer expectation are affect customer satisfaction. This study aims to analyze service attributes considered necessary by customers and customer satisfaction to financing services at Sharia MFI-A. This research was conducted in West Sumatra, a province famous for its local principles of “Adat basandi sayarak, syarak basandi kitabullah”. The research was conducted on Sharia MFI-A namely in Agam Regency. The respondents were farmers who received financing in 2022. Five variables were observed: tangible, reliability, responsiveness, assurance, and empathy and measured using the Likert scale. Data analysis used Importance Performance Analysis (IPA) and Customer Satisfaction Index (CSI). The results showed that CSI’s score on Sharia MFI-A services is 88.28%, including the range of very satisfied criteria. Customers expressed very satisfaction with the performance of Sharia MFI-A services because the office is clean and comfortable, fast and friendly service, guaranteed customer confidentiality, and proft sharing transparency. T his is by the principles of sharia services, namely fairness, and honesty in transactions (‘adl wa tawazun), maslahah, and does not contain gharar and riba. Customer satisfaction with the services will affect farmers’ loyalty to utilizing financing services from Sharia MFI-A in the future.
Assessing the Effectiveness of Local Government Roles in the Development of Sungai Batang Village Tourism, Agam Regency Anriyan, Rafi; Agustar , Asdi; Fitriana, Widya
NeoRespublica : Jurnal Ilmu Pemerintahan Vol. 7 No. 2 (2026): Edisi April
Publisher : Program Studi Ilmu Pemerintahan, FISIP - Universitas Halu Oleo

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.52423/neores.v7i2.1259

Abstract

Tourism is one of the priority sectors for development in Indonesia, as it is seen as having a multiplier effect and the potential to improve the economy, including in rural areas. In this regard, developing tourist villages is one of the strategies implemented. This research aims to determine the role of the regional government of Nagari Sungai Batang, Agam Regency, West Sumatra Province. This research is descriptive in nature with a qualitative approach. The main data come from informants consisting of government officials at the district and Nagari levels, tourism business actors, and tourists. The research results show that the district government and Nagari government have played a role in developing the Sungai Batang Tourism Village, but the role they have played is still not optimal. As facilitators, they have not been able to provide adequate infrastructure and supporting facilities to develop tourist attractions. The knowledge, skills, and interests of community members have not been adequately facilitated and mobilized, so their involvement in utilizing their potential is not yet optimal.  The conclusion of the study is that the government has played a role in the development of the tourism village, but there is still a need for capacity building, strengthening the facilitator role, infrastructure development, and enhancing community involvement so that the potential of Sungai Batang Tourism Village can be maximized sustainably.