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All Journal Jurnal Manajemen Terapan dan Keuangan Jurnal Pendidikan Teknologi dan Kejuruan Hasanuddin Economics and Business Review JITK (Jurnal Ilmu Pengetahuan dan Komputer) SELAPARANG: Jurnal Pengabdian Masyarakat Berkemajuan Ensiklopedia of Journal Jurnal Ilmiah Poli Bisnis Jurnal Pendidikan dan Keluarga Community Development Journal: Jurnal Pengabdian Masyarakat Suluah Bendang: Jurnal Ilmiah Pengabdian Kepada Masyarakat Jurnal Kajian Pariwisata dan Bisnis Perhotelan Journal of Innovation Research and Knowledge NUSANTARA: Jurnal Pengabdian Kepada Masyarakat Journal of Student Research Jurnal bintang manajemen Journal of Business on Hospitality and Tourism Jurnal Ilmiah Dan Karya Mahasiswa Jurnal Manajemen Pariwisata dan Perhotelan Pusat Publikasi Ilmu Manajemen Jurnal Kajian Pariwisata dan Perhotelan Manaruko: Jurnal Pengabdian Masyarakat Journal of Multidimensional Management Abdi Humaniora: Jurnal Pengabdian Masyarakat Bidang Humaniora Bogor Hospitality Journal
Arif Adrian
Universitas Negeri Padang
Agriculture, Biological Sciences & Forestry Arts Humanities Computer Science & IT Control & Systems Engineering Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Engineering Environmental Science Health Professions Languange, Linguistic, Communication & Media Law, Crime, Criminology & Criminal Justice Library & Information Science Medicine & Pharmacology Nursing Physics Public Health Social Sciences Other

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The Influence of Internal Communication and Teamwork on Employee Performance at Natra Bintan A Tribute Portfolio Resort Akmal Irsan; Arif Adrian
Journal of Multidimensional Management Vol. 2 No. 2 (2025): Journal of Multidimensional Management (JoMM)
Publisher : Pt. Threeple Herphi Educate

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.63076/jomm.v2i2.43

Abstract

The hospitality industry plays a vital role in tourism by providing accommodation and high-quality service experiences that influence guest satisfaction. This study examines the influence of internal communication and teamwork on employee performance at Natra Bintan, a Tribute Portfolio Resort. Using a quantitative descriptive design with a causal–associative approach, the research involved all 90 employees across various departments, applying a total sampling method. Data were collected via a structured questionnaire tested for validity and reliability, and analyzed with SPSS version 26.0 using descriptive statistics, classical assumption tests, and multiple linear regression. The results show that internal communication (mean = 4.30) and teamwork (mean = 4.38) were rated “very good,” while employee performance achieved an “excellent” rating (mean = 4.53). Regression analysis revealed that teamwork had a strong positive and significant effect (β = 0.868, p < 0.05), whereas internal communication, despite its high score, had no statistically significant effect (β = 0.140, p > 0.05). The model explained 76.6% of the variance in employee performance. These findings highlight teamwork as the primary driver of performance in the hospitality sector, suggesting that management should strengthen collaboration, trust, and psychological safety, while sustaining structured and inclusive communication systems
The Influence of Corporate Culture on Employee Performance at Daima Hotel Padang Yulia Asnella; Arif Adrian
Journal of Multidimensional Management Vol. 2 No. 2 (2025): Journal of Multidimensional Management (JoMM)
Publisher : Pt. Threeple Herphi Educate

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.63076/jomm.v2i2.47

Abstract

This study aims to evaluate the effect of corporate culture on employee performance at Daima Hotel Padang. Employing a quantitative causal-associative design, data were collected from all 60 hotel employees using a saturated sampling technique and analyzed through simple linear regression with SPSS version 26.0. The results reveal a regression coefficient of 0.286 with a significance value of 0.001 (p < 0.05), indicating that corporate culture has a positive and statistically significant influence on employee performance. The coefficient of determination (R²) of 0.182 suggests that corporate culture accounts for 18.2% of the variance in employee performance, while the remaining 81.8% is explained by other factors not examined in this study. These findings underscore the strategic importance of cultivating a strong organizational culture—characterized by shared values, adherence to Standard Operating Procedures (SOPs), effective communication, and supportive leadership—in enhancing service quality, operational efficiency, and interdepartmental collaboration. The study provides both theoretical contributions, by reinforcing the relevance of organizational culture theory in the hospitality sector, and practical implications, by offering actionable insights for hotel managers to strengthen corporate culture as a means of improving employee performance. Future research is recommended to incorporate additional variables such as job satisfaction, leadership style, and employee engagement, as well as to adopt longitudinal or multi-site designs for broader applicability.
ANALYSIS OF FACTORS AFFECTING GUEST DECISION IN PURCHASE OF ROOM SERVICE IN HOTEL “GRAND INNA PADANG” Abrian, Youmil; Adrian, Arif; Surendra, Rian
Journal of Business on Hospitality and Tourism Vol. 5 No. 2 (2019): Journal of Business on Hospitality and Tourism
Publisher : Institut Pariwisata dan Bisnis Internasional

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.22334/jbhost.v5i2.165

Abstract

This paper was conducted to determine what factors encourage consumer decisions in choosing Grand Inna Hotel Padang, as well as the contribution of each of these factors. Researchers used the Grand Inna Hotel Padang because the hotel is owned by the government. Grand Inna Hotel Padang has unstable occupancy then affects to the hotel revenue. The results showed that there are 7 factors considered by consumers in rooms purchasing  Grand Inna hotel Padang, the 7 factors mentioned are price factors,  service factors, motivation and lifestyle factors, reference group factors, hospitality factors, MICE and brand image. Each of these factors contributes substantially to encouraging consumers to choose Grand Inna hotel Padang. The population of the study was consumers who had stayed at the Grand Inna  Hotel Padang. The sampling technique used purposive sampling with a total sample is 100 respondents. The data analysis technique is factor analysis to determine the factors considered by consumers and multiple regression analysis to determine the extent factors considered affect the purchasing decision. From the results of multiple regression analysis found that the 7 factors together have a significant effect on decision in decisions purchase room service at the Grand Inna Hotel Padang.
Pelatihan Peningkatan Partisipasi Masyarakat Dalam Pengelolaan Potensi Nagari Untuk Pembangunan Nagari Di Nagari Pungguang Kasiak Lubuk Alung Zulvia, Yolandafitri; Zona, Mega Asri; Lasmini, Rizki Sri; Adrian, Arif; Juita, Novia
Suluah Bendang: Jurnal Ilmiah Pengabdian Kepada Masyarakat Vol 22, No 1 (2022): Suluah Bendang: Jurnal Ilmiah Pengabdian Kepada Masyarakat
Publisher : Universitas Negeri Padang

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.24036/sb.02280

Abstract

Kegiatan pengabdian ini dilakukan di Nagari Pungguang Kasiak Kecamatan Lubuk Alung. Tujuan dari diadakannya kegiatan ini adalah untuk meningkatkan partisipasi masyarakat dalam mengelola potensi nagari yang dimiliki. Kegiatan dilakukan melibatkan seluruh para pejabat wali nagari beserta perangkatnya dengan tujuan untuk menambah wawasan dan meningkatkan hubungan kemitraan Selain itu menggali potensi yang dimiliki oleh nagari dan meningkatkan keterlibatan masyarakat dalam pembangunan nagari. Materi pelatihan yang diberikan beragam, seperti (1) perencanaan pembangunan nagari, arah kebijakan pembangunan nagari (2)Proses merintis dalam pengelolaan potensi nagari dan (3) Desa wisata. Diharapkan dengan adanya kegiatan pengabdian ini dapat meningkatkan pembangunan nagari melalui dana desa melalui partisipasi masyarakat dan dapat memberikan manfaat yang optimal bagi kemandirian nagari sesuai dengan tujuan Dana Desa pada UU no 6 Tahun 2014. Hasil dari penelitian ini adalah (1) masyarakat mengetahui bahwa nagarinya memiliki potensi yang bisa dikembangkan (2) masyarakat mengetahui langkah-langkah dalam merintis, mengelola dan memanfaatkan potensi nagari yang dimiliki (3) masyarakat bisa meninjau langsung ke nagari yang sudah berhasil dalam memanfaatkan potensi yang dimiliki oleh nagarinya seperti Air terjun nyarai dan LA Rafting
Pengaruh Team Building Terhadap Produktivitas Kerja Karyawan di The Axana Hotel Padang Charen Africia; Arif Adrian
Jurnal Ilmiah Dan Karya Mahasiswa Vol. 2 No. 4 (2024): Agustus : JURNAL ILMIAH DAN KARYA MAHASISWA (JIKMA)
Publisher : Institut Teknologi dan Bisnis (ITB) Semarang

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.54066/jikma.v2i4.2312

Abstract

This research is motivated by the necessity to enhance employee productivity as a means to boost customer satisfaction. One effective approach to achieve this is by focusing on and improving team building. When employees feel more comfortable, happy, and motivated, they are better able to deliver exceptional customer service. The objective of this study is to evaluasi the effect of team building on employee work productivity at The Axana Hotel Padang. This quantitative research employs a causal associative analysis approach, involving 89 employees from The Axana Hotel Padang as respondents. Regression analysis, facilitated by SPSS version 25, was used for the study. The findings reveal that team building is rated as sufficient (average score: 3.85, TCR value: 77.06%), while work productivity is considered fairly good (average score: 3.83, TCR value: 76.50%). The study also indicates a significant 60% effect of team building on employee work productivity at The Axana Hotel Padang.
PENGARUH GAYA KEPEMIMPINAN TERHADAP BUDAYA INOVASI KARYAWAN HOTEL BERBINTANG DI KOTA PADANG Arif Adrian; Rian Surenda; Yolandafitri Zulvia
Journal of Innovation Research and Knowledge Vol. 4 No. 1: Juni 2024
Publisher : Bajang Institute

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.53625/jirk.v4i1.8245

Abstract

Penelitian ini bertujuan untuk menganalisis gaya kepemimpinan sektor industri perhotelan di kota Padang sehubungan dengan pentingnya peranan budaya inovasi di dalam sebuah organisasi, dimana hal ini akan memiliki dampak substansial terhadap kinerja bisnis. Dengan kompetisi yang intens di industri perhotelan dan iklim investasi global yang dinamis. Studi ini menilai kesiapan hotel-hotel di kota Padang dalam menyikapi persoalan pentingnya gaya kepemimpinan dan budaya organisasi yang inovatif. Sebanyak 180 responden yang merupakan karyawan hotel berbintang di kota Padang berpartisipasi dalam penelitian ini, data diperoleh dengan menyebarkan kuesioner. Analisis regresi linier berganda digunakan, untuk mengungkapkan hubungan gaya kepemimpinan transformasional, transaksional, dan laissez-faire secara bersama-sama mempengaruhi budaya inovasi. Uji-F mengkonfirmasi pengaruh ini, sementara uji-t menunjukkan bahwa kepemimpinan transformasional memiliki pengaruh parsial yang signifikan (p=0,001<0,05), dan kepemimpinan transaksional memiliki efek parsial (p=0,000<0,05). Sebaliknya, kepemimpinan laissez-faire tidak menunjukkan pengaruh yang signifikan terhadap budaya inovasi (p=0,481>0,05). Koefisien determinasi menunjukkan bahwa variabel independen berkontribusi 31,8% terhadap varians. Temuan ini membawa implikasi praktis untuk pengambilan keputusan, perumusan kebijakan, dan standar dalam manajemen hotel di masa depan, secara khusus dalam membentuk budaya inovatif di dalam organisasi hotel. Hal ini menjadi penting untuk menjadi pertimbangan manajemen hotel untuk menjalankan organisasi hotel dalam situasi persaingan bisnis hotel yang semakin kompleks
Pentingya 3R Dan PHBS Disekolah Sebagai Upaya Mewujudkan Kesadaran Lingkungan Dan Kesehatan Di Nagari Panampuang Kurniawan, Rahmi; Siti Fatimah; Alfito Dimas Cahyadi; Arif Adrian
Manaruko: Jurnal Pengabdian Masyarakat Vol. 3 No. 1 (2024): Manaruko: Jurnal Pengabdian Masyarakat
Publisher : Universitas Negeri Padang

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.24036/manaruko.v3i1.34

Abstract

The purpose of this article is to educate students to have knowledge and awareness in separating waste based on its category and to be able to apply the habit of washing hands before activities From the results of observations, it appears that students experience a lack of understanding in separating waste according to its category and the lack of habit of washing hands before activities, this phenomenon has not been widely spread among students. The method of implementing this activity is by conducting 3R and PHBS socialization and demonstrating how to recycle waste into useful items. The solution to this problem is to carry out 3R and PHBS socialization to educate students about waste and clean and healthy living behavior, carry out waste sorting games with games, practice proper hand washing and carry out recycle used goods as an implementation of this socialization activity. The result of this activity is that students understand and are interested in carrying out waste selection actions and being creative with waste to become useful items
Peningkatan Kapasitas Pengelola Wisata Maninjau dalam Penyusunan Paket Wisata Fiza, Adek Kurnia; Tohidin, Didin; Adrian, Arif
ABDI HUMANIORA: Jurnal Pengabdian Masyarakat Bidang Humaniora Vol 5, No 2 (2024)
Publisher : Universitas Negeri Padang

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.24036/abdihumaniora.v5i2.120685

Abstract

Nagari Maninjau merupakan salah satu nagari yang memiliki beberapa objek wisata yang terletak di Kabupaten Agam.Salah satunya adalah Danau Maninjau. Objek wisata tersebut merupakan objek wisata yang sedang dikembangkan oleh pemerintah di Kabupaten Agam karena keindahan alamnya. Nagari Maninjau masih terdapat kekurangan dalam pengelolaan paket wisata dan fasilitas promosi. Ini dapat dikembangkan dengan mengidentifikasi daya tarik wisata yang ada di kawasan objek wisata. Namun masyarakat lokal belum memahami bagaimana cara menyusun dan mengelola paket wisata yang memenuhi standar. Masalah yang dialami mitra tentu akan menghambat proses perkembangan pariwisata di dearah mitra tersebut dan perekonomian Nagari Maninjau pada umumnya. Adanya kerjasama Perguruan Tinggi dengan masyarakat diharapkan memberikan solusi terhadap pengetahuan dan ketrampilan masyarakat lokal dalam penyusunan paket wisata di Nagari Maninjau. Tujuan dari kegiatan pengabdian kepada masyarakat ini adalah memfasilitasi masyarakat dari segi pengetahuan dan keterampilan menyusun paket wisata. Adapun bentuk kegiatan yang akan dilakukan adalah memberikan pelatihan tentang penyusunan paket wisata, membantu mengidentifikasi dan menganalisis daya tarik wisata, dan promosi paket wisata melalui website dan media social.
The effect of customer experience on repurchase intention with variety seeking as variable moderation at 4-star hotels Abrian, Youmil; Adrian, Arif
Jurnal Pendidikan Teknologi Kejuruan Vol 4 No 3 (2021): Regular Issue
Publisher : Universitas Negeri Padang

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.24036/jptk.v4i3.21723

Abstract

This research aims to determine the influence of customer experience on repurchase intention with variable moderation of variety seeking. The statistical analysis used is moderated analysis regression. The selection of 4-star hotels due to the standard of star hotels pays attention to the increasingly varied needs of consumers. The target population in this study was hotel guests who had stayed at a 4-star hotel in Padang. A simple random sampling technique is used with 286 samples, in obtaining the data a questionnaire with a Likert scale. From the results of the study obtained the influence of variable customer experience had a significant positive effect on the repurchase intention, with a significance value of 0,000<0.05 and had an influence contribution of 4.5%, with a regression coefficient of 0.125. While variety-seeking variables have a significant negative effect on repurchase intention with a significance value of 0<0.05, and have an influence contribution of 6%, with a regression coefficient of -0.197. From the results of moderation regression obtained variety seeks to moderate the influence of customer experience on repurchase intention negatively with the significance of 0,000<0.05, and has a regression coefficient of -0.537 with an influence contribution of 8.7%.
The effect of e-service quality on purchase decisions with E-WOM as a moderating variable on 4-star hotels in West Sumatra Surenda, Rian; Adrian, Arif; Abrian, Youmil; Fansurya, Alfi Husni
Jurnal Pendidikan Teknologi Kejuruan Vol 5 No 3 (2022): Regular Issue
Publisher : Universitas Negeri Padang

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.24036/jptk.v5i3.28723

Abstract

This research is based on changes in consumer behavior in deciding to purchase hotel room services in West Sumatra, post-covid-19 consumer behavior has an impact on hoteliers in determining marketing strategies, this study aims to see the relationship between variables, namely E-Service Quality on purchasing decisions and see the effect of the E-wom variable as a moderator on purchasing decisions. This research was conducted in West Sumatra with a sample of 120 hotel guests, using a purposive sampling technique, where the sample was determined by the criteria of having stayed at a hotel and making hotel room reservations online. This study uses the help of PLS techniques to determine the inner and outer variables, where the variables measured are E-Service quality, Purchase Decision, E-WOM as a moderating variable. The results show that E-Service Quality has a significant positive effect on purchasing decisions and E-WOM moderates E-Service quality significantly positive on purchasing decisions.
Co-Authors Abida Ardelia Adek Kurnia Fiza Akmal Irsan Alfi Husni Fansurya Alfito Dimas Cahyadi Annur Fitri Hayati Charen Africia Clara Safitri Dadly Rayhan Alfattah Dadra Are Putra Dian Fitria Handayani Dimas Rasyihan Fauzi Seprilianda Feri Ferdian Feriantano Sundang Pranata Fiza, Adek Kurnia Haadi Razzak Ramadhan Hadi Ibnu Saputra Hayati, Annur Fitri Hijriyantomi Suyuthie Hutabarat, Ruth Sama Dortina Khairani Saladin Kurniawan, Rahmi Lasmini, Rizki Sri Marna, Jean Elikal Mega Asri Zona Nanda Wulandari Nidia Wulansari Nindi Forendes Novia Juita Oknaryana, Oknaryana Olivia, Elva Pratama, Vischa Mansyera Putik Kenanga Putri Ayu, Tasya Lindia Putri, Athaya Fathinah Rahmat Nofriyandri Rani Aprilya Putri Retnaningtyas Susanti Rian Surendra Rizky Wulandari Santia, Ulva SITI FATIMAH Sofia Ayunda Surenda, Rian Surendra, Rian Syevira Putri Gusti Amanda Tasya Lindia Putri Ayu Tohidin, Didin Trisna Putra Trisna Putra Ulfa Ulfa ummah, kuntum khaira Vebriasih Fertika Windi Marta Syafutra Wulandari, Dwi Pratiwi Wulansari, Nidia Yolandafitri Zulvia Yolinda Ratna Fari Yolinda Ratna Fari Youmil Abrian Yovi Dani Septian Yulia Asnella Zulfa, Nada Huriyah