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All Journal Jurnal Kebijakan Publik Publisia: Jurnal Ilmu Administrasi Publik Wacana, Jurnal Sosial dan Humaniora Jurnal Ilmu Sosial dan Ilmu Politik (JISIP) JPAP (Jurnal Penelitian Administrasi Publik) (e-Journal) JURNAL KOLABORASI Jurnal Noken: Ilmu-Ilmu Sosial JURNAL MUQODDIMAH : Jurnal Ilmu Sosial, Politik dan Hummaniora Ganaya: Jurnal Ilmu Sosial dan Humaniora Cakrawala: Jurnal Litbang Kebijakan Musamus Journal of Public Administration Publik: Jurnal Manajemen Sumber Daya Manusia, Administrasi dan Pelayanan Publik Academia Praja : Jurnal Ilmu Politik, Pemerintahan dan Administrasi Publik Academia Open Indonesian Journal of Cultural and Community Development Indonesian Journal of Law and Economics Review Tax Literacy and Leadership Agility: Indigenous Peoples Awareness in Paying Taxes Jurnal Ilmu Sosial dan Ilmu Politik Malikussaleh (JSPM) GREENOMIKA Jurnal Administrasi Pemerintahan Desa Indonesian Journal of Public Policy Review Procedia of Social Sciences and Humanities Jurnal Ilmu Sosial dan Humaniora JKMP (Jurnal Kebijakan dan Manajemen Publik) Web of Scientist: International Scientific Research Journal Indonesian Journal of Public Administration Review Journal Pemberdayaan Ekonomi dan Masyarakat Indonesian Journal Health Science and Medicine Proceeding of International Conference on Social Science and Humanity Journal of Geography, Regional Planning and Development International Journal of Business, Law and Political Science
Lailul Mursyidah
Universitas Muhammadiyah Sidoarjo
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Journal : Musamus Journal of Public Administration

 1 
Efektivitas Sistem Informasi Dalam Pelayanan Publik Desa Kalidawir Kabupaten Sidoarjo Shintya Kurniawati; Lailul Mursyidah
Musamus Journal of Public Administration Vol 6 No 1 (2023): Musamus Journal of Public Administration, Vol 6. 1. October 2023
Publisher : Department of State Administration - Musamus University

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.35724/mjpa.v6i1.5414

Abstract

Abstrak Sistem informasi pelayanan publik melibatkan rangkaian kegiatan yang meliputi penyimpanan, pengelolaan, dan mekanisme pengiriman informasi antara penyelenggaran pelayanan publik dan masyarakat, baik melalui komunikasi lisan maupun melalui media manual atau elektronik. Penelitian ini menggunakan metode kualitatif dengan pendekatan deskriptif. Yaitu mendeskripsikan suatu masalah dalam penelitian berdasarkan jawaban dari masalah tersebut. Keabsahan data yang dikumpulkan diverifikasi melalui teknik triangulasi. Analisis data dilakukan secara interaktif melalui tiga cara yaitu: reduksi data, penyajian data, dan verifikasi atau kesimpulan. Peneliti menggunakan teknik pengumpulan data yaitu wawancara, observasi dan dokumentasi. Dan Peneliti menggunakan teknik purposive sampling dalam menentukan informan. Penelitian ini menggunakan pengukuran efektivitas yang dikemukakan oleh Sutrisno (2010:125-126) yaitu: pemahaman program, tepat sasaran, tepat waktu, tercapainya tujuan dan perubahan nyata. Fokus penelitian ini di Desa Kalidawir Kecamatan Tanggulangin Kabupaten Sidoarjo untuk mengetahui apakah program pelayanan pubik sesuai dengan Undang-Undang Nomor 6 Tahun 2014 mengenai pemanfaatan teknologi serta mendorong terwujudnya sistem pemerintahan berbasis elektronik. Berdasarkan hasil observasi, ternyata dalam pelayanan publik berbasis elektronik mengalami permasalahan seperti tidak aktifnya sistem aplikasi SID serta belum adanya sosialisasi oleh aparatur desa kepada masyarakat sehingga masih belum berjalan dengan efektif. Kata Kunci: Efektivitas, Pelayanan Publik, dan Sistem Informasi Abstract The public service information system involves a series of activities that include storage, management, and the mechanism of delivering information between public service providers and the community, both through oral communication and through manual or electronic media. This research uses a qualitative method with a descriptive approach, which aims to describe a problem in the study based on the answers to that problem. The validity of the collected data is verified through triangulation techniques. Data analysis is conducted interactively through three steps: data reduction, data presentation, and verification or conclusion. The researcher employed data collection techniques such as interviews, observations, and documentation. The purposive sampling technique was used to determine the informants. This study applies the effectiveness measurement proposed by Sutrisno (2010:125-126), which includes the following aspects: program understanding, appropriateness of targeting, timeliness, achievement of objectives, and tangible changes. The research focuses on Kalidawir Village, Tanggulangin Sub-district, Sidoarjo Regency, to determine whether the public service program complies with Law Number 6 of 2014 regarding the utilization of technology and promotes the realization of an electronic-based government system. Based on the observation results, it is evident that the electronically-based public service encounters issues, such as the inactivity of the SID application system and the lack of socialization by village officials to the community, resulting in ineffective implementation. Keywords: Effectiveness, Public Service, and Information Systems,
Co-Authors Abiyyah, Eka Azhar Agnes Tri Mahnolita Agustin, Tiara Agustina, Isna Ahmad Fikri Alif Muzakki Ahzana, Irma Fa'ada Aini, Muwaffiq Lailatul Ainurrohman, Muhammad Alief Akhsanur Rizqi, Muhammad Aqil Alfi, Lisa Dwi Alfiyanti, Nurin Amalia, Rikha Andini, Flosovi Anggraeni, Faradilla Dwi Anggraeni, Risa Prasasti Arydianti, Fadila Putri Audy Arilia, Syavira Aviyah, Aviyah Ayu Purbasari Balqis, Diana Bambang Pujianto Bambang Pujianto Bambang Santoso Haryono Baskoro, Deny Indra Bhaskara, Gasti Dias Choiriyah, Ilmi Dea Marista Devi Novitasari, Devi Dian Rahma Santoso Dwi Novia, Santi Dwi Putri, Novia Elisa Indah Suryani Eni Rustianingsih Faizin, Moh. Fatthurahman, M. Aditya Fauziah, Lusi Indri Firda Anggi Prianka Fitria Rizki Wijaya Gusti Ilman Akbar Haditiya, Dwi Meliyarosa Hary Putra Wibowo Hendra Sukmana Heri, Mohammad Hermawan, Irdani Hidayahtullah, Ananda Putri Ida Ayu Putu Sri Widnyani Ikhsan Setiawan Ikhsan Setiawan Ilmi Usrotin Choiriyah Ilmi Usrotin Choiriyah, Ilmi Islamic Nurfajriyah Isna Fitria Agustina Isnaini Rodiyah Istanto, Hadi Iva Mareta Dewi Kartikasari, Trisnaning Khikmawati, Nurul Khilmi, Lailatul Khirom, Zitni Syifa’al Kornelia, Bella Anggun Kozin LAILATUL FITRIAH Lestari, Dita Dwi Lestari, Wahyu Indah Madinah, Charisma Eka Mai Puji Lestari Makhfud Mardiyono Mardiyono Masithah, Laila Maylita, Betari Rus Mediawati , Noor Fatimah Monicha, Mawar MUFIDAH, LAILATUL MUSLIMIN Mutrafidah, Rizky Marriery Muzakki, Ahmad Fikri Alif Nada, Silvi Qothrun Naini , Kusnul Khuluqin Ningtias, Mala Nuraif Tri Nofi, Nofi Noor Fatimah Mediawati Novianigsih, Erisa Permadani Bella Novinda Pricilia Novita Dwi Herlina Nugraeni, Annisa Cahyaning Nur Aliyah Rohalia, Ari Nur Fadillah, Nur Nur Maghfirah Aesthetika Nur Qomariyah, Halimatus Laili Nur, Muhammad Sofyan Nurfajriyah, Islamic Nurisnain, Mahdarizky Muhammad Nuriyah, Rizky Sinta Omega Puspita Pamungkas, Tri Yan Putra Pane, Chairunnas Parwestri, Diana Pitaloka, Icha Octavia Dyah Pramita, Emy Dewi Prasiwi, Safira Diah Pujo, Pujo Purnomo, Fellita Intan Putri Putra Wibowo, Hary Putri, Desi Diana Putry, Hanny Pradany Rachmawati, Dyah Febri Radita Andriana Madjid Rafsanjani, Moch. Jalaluddin Rahma Ayu Nurlitha Rahmadani, Rafdiah Iftisyah Riana, Arisma Desy Ridwan Ridwan Rizqiyah, Nadya Rokmahwati, Pungki Romadhona, Ferina Rostania, Cici Mei Nur Ruci Arizanda R Sabila, Nauly Sabrina, Bella Ayu Sakti Tia Salsabillah, Ni’matus Hilda Sentifolia, Shendya Rossi Setyoningasih, Ari Shenia Agustin Shintya Kurniawati Shobakh, Nur Izzatus Silvia Rahmawanti, Mada Siswapranata , Fadiana Zahra Sri Budi Purwaningsih, Sri Budi Sukmono, Rita Sulistiya, Gita Nanda Sutanto, Slamet Hari Suwanti, Julia Eka Cesar Suwardi Suwardi Suwito, Anggara Tri Tinara, Ella Triebuana Dewi Hayuningtyas U.B, Ahmad Riyadh Ulhaq, Naufal Alwan Dhiya Usrotin Choiriyah, Ilmi Utami, Fitria Rochma Wahyu Taufiq Waluyo, Ahmad Didit Wandira, Adellia Eka Winarko, Arief Dwi Wirahayu, Choif Puspa Wiwit Hariyanto Yuda, Satya Arya Yulianto, Jovanca Lintang Arwana Yusuf Hariyoko Zahraamadhani, Salsabila Az Zahran, Evan Dwi Zuhri, Muchamad Syaifuddin