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All Journal Jurnal Transportasi Journal of Economics, Business, & Accountancy Ventura Jurnal Manajemen Pelayanan Publik Jurnal Ilmiah Kebijakan Hukum Jurnal Pendidikan Ekonomi & Bisnis Matra Pembaruan: Jurnal Inovasi Kebijakan Jurnal Bina Praja International Research Journal of Business Studies (E-Journal) Journal of Economic, Bussines and Accounting (COSTING) Aptisi Transactions on Technopreneurship (ATT) JURNAL PANGAN Jurnal Ilmiah Kesehatan Masyarakat : Media Komunikasi Komunitas Kesehatan Masyarakat Monas: Jurnal Inovasi Aparatur Coopetition : Jurnal Ilmiah Manajemen Indonesian Journal of Islamic Economics and Business BISNIS & BIROKRASI: Jurnal Ilmu Administrasi dan Organisasi Golden Ratio of Mapping Idea and Literature Format Golden Ratio of Social Science and Education Golden Ratio of Auditing Research Jurnal Keamanan Nasional Journal of Social Work and Science Education International Research Journal of Business Studies
Rachma Fitriati
Universitas Indonesia
Religion Agriculture, Biological Sciences & Forestry Humanities Computer Science & IT Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Environmental Science Languange, Linguistic, Communication & Media Law, Crime, Criminology & Criminal Justice Library & Information Science Public Health Social Sciences Transportation Other

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Improving E-Service Quality of Indonesian Toll Road Application with Entrepreneurship Insights Setiawan, Mohamad Agus; Hartoyo, Hartoyo; Seminar, Kudang Boro; Sartono, Bagus; Fitriati, Rachma; Ginting, Victor
Aptisi Transactions On Technopreneurship (ATT) Vol 7 No 2 (2025): July
Publisher : Pandawan

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.34306/att.v7i2.579

Abstract

Digital transformation in Indonesia toll road sector faces significant challenges related to information fragmentation among Toll Road Operators (BUJT), hindering the optimization of electronic service quality (E-Service Quality). This research aims to enhance E-Service Quality through the Soft Systems Methodology (SSM), integrated with Structural Equation Modeling-Partial Least Squares (SEM-PLS) analysis to understand key service dimensions. The findings indicate that integrating information across BUJTs, with a focus on informativeness, is critical to improving user satisfaction. The SSM-based conceptual model developed provides systemic solutions through policy integration, collaboration among BUJTs, and the development of an integrated information system. The assessment reveals that the proposed changes support toll road digital transformation and are culturally feasible. This study offers a strategic framework for improving toll road service quality, strengthening stakeholder collaboration, and creating a better user experience.
Membangun Model Kerjasama Investasi Revitalisasi InfrastrukturPascapanen Padi Melalui Skema Public-Private Partnership (Building a Cooperation Model for Investment in Post-Harvest RiceInfrastructure Revitalization Through a Public-Private PartnershipScheme) Ahmad Rizal Ramdhani; Hardjosoekarto, Sudarsono; Fitriati, Rachma
JURNAL PANGAN Vol. 34 No. 3 (2025): PANGAN
Publisher : Perum BULOG

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.33964/jp.v34i3.931

Abstract

           Dominasi penggilingan padi kecil (PPK) dengan teknologi usang menjadi isu struktural yangmenghambat efisiensi pascapanen padi di Indonesia. Penelitian ini mengisi kesenjangan literatur mengenai adaptasi skema Public-Private Partnership (PPP) pada sektor pertanian terfragmentasi dengan merancang model kerjasama investasi yang menempatkan BUMN Pangan sebagai fasilitator kelembagaan. Penelitian ini bertujuan merancang model kerjasama investasi untuk revitalisasi infrastruktur pascapanen melalui skema Public-Private Partnership (PPP) dengan BUMN Pangan sebagai fasilitator. Menggunakan pendekatan Soft Systems Methodology (SSM) dan Multi-Criteria Decision Analysis (MCDA), penelitian ini memetakan situasi problematik dan memprioritaskan 639 Rice Milling Unit (RMU) dari 2.266 unit yang dianalisis, di mana 73,1 persen masuk dalam kategori prioritas tinggi dan sangat tinggi. Hasil penelitian menunjukkan bahwa model PPP yang diusulkan, dengan BUMN Pangan sebagai penghubung antara investor, PERPADI, dan petani, dapat mengurangi asimetri informasi dan risiko investasi. Model ini menawarkan skema investasi yang bervariasi (misalnya, leasing, partisipasi ekuitas) yang disesuaikan dengan tingkat prioritas RMU. Kesimpulannya, model ini tidak hanya berfungsi sebagai solusi praktis untuk modernisasi infrastruktur pascapanen, tetapi juga memberikan kontribusi teoretis dalam penerapan PPP di sektor pangan mikro, yang pada akhirnya mendukung penguatan ketahanan pangan nasional.               Indonesia’s rice milling industry is still dominated by small-scale mills (PPK) which account for more than 95% of total business units with outdated technology and capital limitations. This research aims to design an investment cooperation model for post-harvest infrastructure revitalization through a Public Private Partnership (PPP) scheme with BUMN PANGAN as facilitator. Using Soft Systems Methodology (SSM), the research analyzes problematic situations through identification of clients, practitioners, and problem owners, as well as examining social and political aspects of cooperation. Data shows installed capacity reaches ±116 million tons per year but realization is only ±65 million tons per year. Multi-Criteria Decision Analysis (MCDA) of 639 RMU units from 2,266 units shows 73.1 percent fall into High and Very High Priority categories. The proposed PPP model positions BUMN PANGAN as a connector between investors and PERPADI and farmer associations through identification, mapping, and partner appointment mechanisms based on objective criteria. In conclusion, this model can reduce investment risk, guarantee markets through BUMN PANGAN’s role as offtaker, and improve post-harvest efficiency to strengthen national food security. 
Co-Authors Abdur Rahman Ahmad Rizal Ramdhani Azhari, Andi Vivi Bagus Sartono Bernardus Yuliarto Nugroho Chairul Muriman Setyabudi Dewi, Herliana Djatmika, Gatot Hery Effendy, Khasan Ellen Sophie Wulan Tangkudung Faisal Faisal Ginting, Victor Hardjosoekarto, Sudarsono Hartoyo Hartoyo Hartoyo Hermiati, Tutie Himsar Silaban Hipui, Maria Vianei Hutajulu, Ruby Wirawan Kerti, Maryasih Ni Luh Kudang Boro Seminar Marsanty, Dea Alita Mohamad Agus Setiawan Muhamad Syauqillah Muhamad Yopan Munawaroh Munawaroh Muttaqin Muttaqin Ohorella, Zulkifli Pinora, Joseph Ananta Ricky Aditya, Ricky Robiana Modjo Salsabila, Radita Sarsito, Aditya Setiotirin, Roosnelly Wahyuning Simarmata, Yuliana Wisna Sinta Wardani Siti Aminah SOEDIBJO, SUGENG Suprajeni, M. Raihan Tarigan, Roberto Pehulisa TOBING, SONDANG YOHANNA L. Triyuni Soemartono Wahyudi, Andreo Wilopo Wilopo, Wilopo Z.Rusfian, Effy