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All Journal Jurnal Kebijakan Publik Ilmu Administrasi Publik Jurnal Ilmu Sosial dan Humaniora Jurnal Transportasi Journal of Indonesian Economy and Business JPBM (Jurnal Pendidikan Bisnis dan Manajemen) JURNAL KOLABORASI Jurnal Manajemen Pelayanan Publik Jurnal Administrasi Publik : Public Administration Journal Jurnal Pendidikan Ekonomi & Bisnis Matra Pembaruan: Jurnal Inovasi Kebijakan Jurnal Bina Praja International Research Journal of Business Studies (E-Journal) Journal of Economic, Bussines and Accounting (COSTING) Jurnal Ilmu Administrasi Negara (JUAN) Public Inspiration : Jurnal Administrasi Publik Aptisi Transactions on Technopreneurship (ATT) Management Studies and Entrepreneurship Journal (MSEJ) Jurnal Ilmiah Kesehatan Masyarakat : Media Komunikasi Komunitas Kesehatan Masyarakat Monas: Jurnal Inovasi Aparatur Coopetition : Jurnal Ilmiah Manajemen Indonesian Journal of Islamic Economics and Business BISNIS & BIROKRASI: Jurnal Ilmu Administrasi dan Organisasi Golden Ratio of Mapping Idea and Literature Format Golden Ratio of Social Science and Education Golden Ratio of Auditing Research Journal of International Conference Proceedings Journal Publicuho Jurnal Keamanan Nasional Journal of Social Work and Science Education International Research Journal of Business Studies Jurnal Ilmiah Administrasi Publik Jurnal Ilmiah Kebijakan Hukum
Rachma Fitriati
Department Of Administrative Sciences, Faculty Of Social And Political Sciences, Universitas Indonesia
Religion Humanities Computer Science & IT Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Electrical & Electronics Engineering Environmental Science Industrial & Manufacturing Engineering Languange, Linguistic, Communication & Media Law, Crime, Criminology & Criminal Justice Library & Information Science Public Health Social Sciences Transportation Other

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THE ROLE OF FACILITATIVE LEADERSHIP IN COLLABORATIVE GOVERNANCE OF MARINE TOURISM POLICY, A STUDY OF DIVING TOURISM IN TIDORE CITY, NORTH MALUKU ISLANDS Ohorella, Zulkifli; Fitriati, Rachma
Journal of Economic, Bussines and Accounting (COSTING) Vol 7 No 6 (2024): COSTING : Journal of Economic, Bussines and Accounting
Publisher : Institut Penelitian Matematika, Komputer, Keperawatan, Pendidikan dan Ekonomi (IPM2KPE)

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31539/costing.v7i6.13806

Abstract

Tourism is one of the industries that has an important role in economic, social, cultural, and environmental development. According to the World Bank and International Monetary Fund (IMF) reports, Indonesia's economic growth is increasing, including tourism, which is recovering after the COVID-19 pandemic. This study focuses on marine tourism in Tidore Islands City, which has seven dive sites with unique diving spots not found in other regions, namely the presence of sunken shipwrecks. Unfortunately, Tidore does not yet have regulations governing marine tourism. This study uses a qualitative approach with in-depth interviews, literature studies, FGDs, ang observations, related to the role of facilitative leadership in collaborative governance in marine tourism policies, especially diving tourism. The results showed that leadership is vital in the collaborative governance of marine tourism, especially diving tourism. Facilitative leadership will act as a facilitator to bring stakeholders together and get them mutually involved in a collaborative spirit. This article produces a governance model for establishing a comprehensive and collaborative legal framework through a Mayor's Regulation on guidelines for the organization of diving tourism. This regulation integrates the principles of environmental sustainability, community engagement, and protection of local culture. This governance model not only provides a solution to the challenges faced by Tidore in diving tourism management but also serves as an instrument to drive socio-economic transformation in the region. Recommendations for research indicate the need for collaboration-based policies on diving tourism policies that involve various stakeholders, including local communities, businesses, academics, and the central government, as well as replication of best practices, where the Tidore Islands City Government can become a best practice model in managing marine tourism based on facilitative leadership to accelerate the achievement of tourism sector development targets
Pengembangan Intrapreneurial Employee Pada Perusahaan Bumd Dengan Menggunakan Soft Systems Methodology Agustyo Nugroho; Effy Z. Rusfian; Rachma Fitriati
Management Studies and Entrepreneurship Journal (MSEJ) Vol. 6 No. 2 (2025): Management Studies and Entrepreneurship Journal (MSEJ)
Publisher : Yayasan Pendidikan Riset dan Pengembangan Intelektual (YRPI)

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37385/msej.v6i2.7378

Abstract

Regionally owned Business Enterprises (BUMD) companies in their operations are not only profit-oriented but also have a role as providers of tasks assigned by the regional government. This is what causes BUMD companies such as PT Jakarta Propertindo to be able to make adjustments to the company's development plans, thereby causing the company to experience unfavorable conditions. The company's unfavorability affects the intrapreneurial behavior of its employees. This research uses a qualitative method with a Soft Systems Methodology approach. By paying attention to factors developing employee intrapreneurial behavior, problem solving focuses on these matters. This research resulted in solving the problem of PT Jakarta Propertindo which received intervention from the regional government, namely by making provisions and regulations for company development planning so that the company could be conducive to carrying out operations based on this plan. Having a comfortable work environment is the key to developing intrapreneurial behavior. Providing Leadership Development Program training is an encouragement for developing intrapreneurial behavior at PT Jakarta Propertindo
Challenges In Implementing The Electronic Identity Card Policy: An Analysis Of Service Quality At The Population And Civil Registration Office Of Bandung City Setiotirin, Roosnelly Wahyuning; Silaban, Himsar; Soemartono, Triyuni; Djatmika, Gatot Hery; Fitriati, Rachma
Coopetition : Jurnal Ilmiah Manajemen Vol. 16 No. 1 (2025): Coopetition : Jurnal Ilmiah Manajemen
Publisher : Program Studi Magister Manajemen, Institut Manajemen Koperasi Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.32670/coopetition.v16i1.5265

Abstract

Implementing the Electronic Identity Card (e-KTP) policy has been underway for over a decade since its launch in 2011. However, various challenges persist, especially in urban areas such as Bandung City, which highlight deficiencies in the quality of public services. This study seeks to explore and analyze the dynamics and challenges associated with implementing the e-KTP policy in Bandung City by examining relevant policy dimensions and the quality of public services. Employing a qualitative research methodology, the study utilizes data collection techniques, including in-depth interviews, focus group discussions, observations, and literature reviews. The findings reveal that the Population and Civil Registration Office in Bandung City faces several organizational challenges, such as limited human resources, inadequate infrastructure, and insufficient inter-agency coordination. Moreover, there is a lack of uniformity in interpreting the policy at the implementation level. Community outreach and socialization efforts have been largely ineffective, resulting in low levels of public awareness and participation in the management of e-KTP. Regarding operational challenges, key issues include a limited supply of blank forms, malfunctioning recording devices, and the absence of an integrated population service system. This study recommends that the successful implementation of the e-KTP policy in Bandung City is closely tied to significant improvements in public policy and service delivery. Essential measures include enhancing organizational capacity, optimizing policy interpretation, and refining application systems to ensure effective implementation of the e-KTP. Ultimately, these improvements would increase public satisfaction and trust in population administration services
Open Innovation Electronic Toll Collection Using Soft System Methodology Tarigan, Roberto Pehulisa; Wahyudi, Andreo; Fitriati, Rachma
Golden Ratio of Mapping Idea and Literature Format Vol. 5 No. 2 (2025): February - June
Publisher : Manunggal Halim Jaya

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.52970/grmilf.v5i2.1432

Abstract

Technological developments continue to develop and expand into various fields. Indonesia began implementing non-cash payments using electronic toll technology since October 2017. This research aims to analyze the implementation of Electronic Toll Collection (ETC) on an electronic toll basis as part of technological developments in the transportation sector. Technological innovation in the form of the application of ETC has provided a number of criticisms and a big influence on PT. Jasa Marga (Persero), Tbk as the market leader in the toll road management industry in Indonesia. On the other hand, there are many benefits that can be optimized by PT. Jasa Marga (Persero), Tbk from implementing ETC. This research shows how an organization or company is able to manage the impact of open innovation into profits through the right strategy. The Soft System Methodology approach is used to analyze the complexity of implementing ETC for PT. Jasa Marga (Persero), Tbk. This research collects data in the form of facts stored in the form of research, documents and information as well as related regulations through documentation techniques. This research provides an explanation of the strategy carried out by PT. Jasa Marga (Persero), Tbk in dealing with the implementation of ETC which is explained through seven stages of SSM ETC as a new technology is obtained through open innovation. Open innovation in an organization or company can be successful if it is responded to with the right strategy. The success of an innovation is if the innovation can be accepted by all parties.
Innovation Through AI Integration: A Study of AI Technology Adoption for the Maritime Inspection and Consulting Sector using Soft System Methodology Suprajeni, M. Raihan; Yopan, Muhamad; Fitriati, Rachma
Golden Ratio of Social Science and Education Vol. 5 No. 1 (2025): December - May
Publisher : Manunggal Halim Jaya

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.52970/grsse.v5i1.1174

Abstract

The maritime industry, a global powerhouse for trade and transportation, is on the cusp of a transformative era driven by Artificial Intelligence (AI). This paper explores the potential of AI to revolutionize various aspects of the maritime sector, from navigation and route optimization to predictive maintenance and enhanced safety. This paper will study AI implementation in the inspection and consulting industry. This AI will help speed up the maritime industry's regulatory compliance process and maintenance services. The study showed four main stakeholders in AI implementation: Operational experts, managers, clients, and the AI team. Each stakeholder has a crucial role in successfully implementing AI in this industry. This study will map out each stakeholder's interest using SSM, giving a clear picture of what each stakeholder wants and their apprehensions. The result of this study is some conditions that need to be met by each stakeholder for the implementation of AI in this sector to be successful.
Building Digital Governance Integration Internal Audit Through Strategy Application Programming Interface (API): Study on BUMN Holding Survey Services (IDSurvey) Rahman, Abdur; Yopan, Muhamad; Fitriati, Rachma
Golden Ratio of Auditing Research Vol. 5 No. 2 (2025): February - June
Publisher : Manunggal Halim Jaya

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.52970/grar.v5i2.1470

Abstract

This article discusses the Indonesian Classification Bureau, which needs to integrate digital governance from the application Internal Audit – Internal Audit Portal (SPI) to the application Human Resource Management System (HRMS) for the automation of Key Performance Indicator (KPI) results. However, until now, the Society still uses manual calculations to display Corporate, Work Unit, and Individual KPI, which causes delays in reports to shareholders and disbursing team member benefits. This research uses a qualitative method with the Soft Systems Methodology (SSM) approach to analyze digital governance utilizing the SPI portal application in the Internal Audit Division. The results show that no tools automate KPI values from the SPI Portal application to the HRMS system. This research can provide recommendations for making SPI Portal SOP policies that can measure and monitor performance, and the results can be sent directly to the HRMS systems. This research contributes to manually changing the KPI assessment system into a system that can produce accurate, transparent, and equitable results.
Collaborative Governance of Tourism Policy of Bali Province, Policy Study based on Local Wisdom Sad Kerthi Kerti, Maryasih Ni Luh; Effendy, Khasan; Fitriati, Rachma; Faisal, Faisal
Jurnal Manajemen Pelayanan Publik Vol 9, No 3 (2025): Jurnal Manajemen Pelayanan Publik
Publisher : Universitas Padjadjaran

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.24198/jmpp.v9i3.65333

Abstract

In early 2025, Bali faced a major flood that disrupted tourism activities, followed by a tragedy in Monkey Forest, Ubud, where two foreign tourists died after being struck by a falling tree. These incidents highlight the fragility of Bali’s tourism governance, despite the sector being the backbone of the regional economy. This study analyzes collaborative governance in Bali’s tourism policy with emphasis on integrating Sad Kerthi, the Hindu-Balinese philosophy of environmental and spiritual balance, as outlined in Governor’s Circular No. 4/2022. A qualitative case study was conducted through ten in-depth interviews, three months of field observations (March–June 2024), and policy document analysis, including the RPJPD 2025–2045. Thematic analysis with cross-source triangulation ensured validity. Findings indicate that Sad Kerthi implementation remains largely symbolic. Rituals are regularly performed, yet ecological awareness is weak, pollution and deforestation (46–51 ha/year) persist, and mental health issues are rising. Collaborative forums exist but are still dominated by government actors, limiting genuine participation from customary institutions and communities. The study concludes that cross-sector collaboration, institutional capacity strengthening, and culture-based education are essential to transform Sad Kerthi from a symbolic policy into an operational framework for sustainable tourism governance.
Analysis Soft System Methodology of Digital MSME Development in DKI Jakarta Aditya, Ricky; Z.Rusfian, Effy; Fitriati, Rachma
Indonesian Journal of Islamic Economics and Business Vol. 9 No. 2 (2024): Indonesian Journal of Islamic Economics and Business
Publisher : Fakultas Ekonomi dan Bisnis Islam UIN STS Jambi

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.30631/ijoieb.v9i2.2766

Abstract

This study employs the Soft System Methodology (SSM) to analyze and develop strategies for the digitalization of Micro, Small, and Medium Enterprises (MSMEs) in DKI Jakarta. Given the significant role of MSMEs in Indonesia's economy, contributing 61% to the Gross Domestic Product and employing 97% of the workforce, their integration into the digital landscape is crucial. The research highlights existing challenges, such as limited digital literacy, constrained access to capital, and inadequate product standardization, and identifies opportunities for enhancing MSME competitiveness through digital tools. By applying SSM, the research constructs a conceptual model to address these challenges, emphasizing stakeholder collaboration among government, academia, and the private sector. The findings offer a strategic framework for effective digital transformation, aiming to improve efficiency and foster sustainable economic growth.
Pelibatan Personel Intelijen dan Peralatan Khusus Berteknologi Tinggi dalam Menghadapi Ancaman Jaringan Terorisme di Sulawesi Tengah Pinora, Joseph Ananta; Hardjosoekarto, Sudarsono; Fitriati, Rachma; Syauqillah, Muhamad; Setyabudi, Chairul Muriman
Jurnal Keamanan Nasional Vol. 9 No. 1 (2023): JURNAL KEAMANAN NASIONAL VOL 9 NO 1 TAHUN 2023
Publisher : Pusat Kajian Keamanan Nasional (Puskamnas) Universitas Bhayangkara Jakarta Raya

Show Abstract | Download Original | Original Source | Check in Google Scholar

Abstract

The problem raised in this study is about the role of human intelligence as an organization, human networking, and high technologies special equipment for intelligence when facing the dynamics of the movement of terrorist networks in the middle of the wilderness in Central Sulawesi Province. Meanwhile, the purpose of this study is to determine the role and implementation of information gathering in special intelligence operations. A number of theories used by researchers are intelligence theory, technology utilization theory, strategy theory, and cooperation theory. Where the approach used in this research is a qualitative approach, with a descriptive type that utilizes case study models in certain areas. The researcher used the technique of observation, interview, discussion, and document study. Furthermore, the data obtained were analyzed using an interactive analysis model and then validated. There are three roles described in this intelligence operation, namely the role of investigation, security, and intelligence gathering, where the three activities are carried out by human intelligence and techno intelligence simultaneously.
Psychological Empowerment Mediates the Effect of Workplace Wellbeing on Readiness to Change Munawaroh, Munawaroh; Fitriati, Rachma
Jurnal Pendidikan Ekonomi Dan Bisnis (JPEB) Vol. 10 No. 1 (2022): Jurnal Pendidikan Ekonomi & Bisnis (DOAJ & SINTA 2 Indexed)
Publisher : Faculty of Economics, Universitas Negeri Indonesia,Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.21009/JPEB.010.1.6

Abstract

This study aims to see the readiness of individuals in dealing with changes that occur in the environment, especially in the workplace. In this study, data was obtained by distributing questionnaires to 200 respondents who were selected using a simple random sampling technique. The research data that has been collected is then analyzed descriptively and quantitatively. The data analysis technique was carried out in three stages, namely the inner model, outer model, and hypothesis testing. Using Structural Equation Modeling Partial Least Square (SEM-PLS), the findings of this study indicate that exogenous variables (workplace welfare and psychological empowerment) have a positive and significant effect on endogenous variables (individual readiness to change) in educators at the Universitas Negeri Jakarta Diploma level. The results also prove that psychological empowerment can be a mediator between the effect of workplace well-being on individual readiness to change in a positive and significant way.
Co-Authors Abdur Rahman Adam Perdana Putera Aditya Sarsito Agustyo Nugroho Annisa Parastry Ayu Adriana Putri Bagus Sartono Bernardus Yuliarto Nugroho Chairul Muriman Setyabudi Dasril Guntara Desy Nirmala Setyawati Dewi, Herliana Dina Suryawati Djatmika, Gatot Hery Dodi Robby Hari Ismanto Edie Toet Hendratno Effendy, Khasan Effy Rusfian Effy Rusfian Eko Sakapurnama Ellen Sophie Wulan Tangkudung Ellen Sophie Wulan Tangkudung Faisal Faisal Ferry Oktavian Ginting, Victor Hardjosoekarto, Sudarsono Hartoyo Hartoyo Hartoyo Heranisty Nasution Hermiati, Tutie Himsar Silaban Hipui, Maria Vianei Hutajulu, Ruby Wirawan Ismail Kerti, Maryasih Ni Luh Kudang Boro Seminar Marsanty, Dea Alita Mohamad Agus Setiawan Muhamad Syauqillah Muhamad Yopan Muhammad Haekal Saniarjuna Muhammad Haikal Munawaroh Munawaroh Munawaroh Munawaroh Muttaqin Muttaqin Nian Riawati Nurul Safitri Ohorella, Zulkifli Pinora, Joseph Ananta Purwana E.S., Dedi Putri, Ayu Adriana Retno Kusumastuti Retno Putri Fitriah Ricky Aditya, Ricky Rissalwan Habdy Lubis Robiana Modjo Salsabila, Radita Sarsito, Aditya Satiti Shakuntala Selfi Budi Helpiastuti Setiotirin, Roosnelly Wahyuning Sinta Wardani Siti Aminah Siti Aminah SOEDIBJO, SUGENG Sondang Yohanna L Tobing Sugeng Soedibjo Suji Suji Sulistiyanto Sulistiyanto Suprajeni, M. Raihan Susan Febriantina Syarifudin Tippe Tarigan, Roberto Pehulisa TOBING, SONDANG YOHANNA L. Trisnawati Trisnawati Triyuni Soemartono Tutie Hermiati Wahyudi, Andreo Wilopo Wilopo Wilopo Wilopo, Wilopo Yuliana Wisna Simarmata Z.Rusfian, Effy