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Undang Ruslan Wahyudin
Universitas Singaperbangsa Karawang
Religion Agriculture, Biological Sciences & Forestry Arts Humanities Chemistry Civil Engineering, Building, Construction & Architecture Computer Science & IT Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Environmental Science Industrial & Manufacturing Engineering Languange, Linguistic, Communication & Media Law, Crime, Criminology & Criminal Justice Library & Information Science Mathematics Mechanical Engineering Public Health Social Sciences Other

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Journal : Journal of Primary Education

 1 
Work Motivation of Educational Personnel in Improving the Effectiveness of Academic Administration Services Meti Wigiyantini; Undang Ruslan Wahyudin; Ine Rahayu Purnamaningsih
Journal of Primary Education Vol. 14 No. 1 (2025): Juni (2025)
Publisher : Universitas Negeri Semarang

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.15294/jpe.v14i1.36931

Abstract

This study aims to examine the motivation of educational staff in improving the effectiveness of academic administration services in higher education institutions during the digital transformation. Educational staff play a strategic role in ensuring the accuracy, timeliness, and quality of academic administration processes, which in turn affect the efficiency of institutional management and the overall student experience. This study utilised a qualitative method by conducting a systematic review of 23 sources, including scientific articles, academic books, and policy documents published between 2020 and 2025. The literature selection process was carried out in several stages: (1) conducting an initial search using keywords related to work motivation and academic administration, (2) filtering sources based on predetermined inclusion criteria, publications written in Indonesian or English, relevant to the context of educators, and published within the specified time period, and (3) eliminating duplicate entries, non-scientific material, and references that lacked sufficient empirical or conceptual content. All sources that met the eligibility criteria were analysed using thematic analysis techniques, which included initial coding, theme grouping, and synthesis of findings to identify patterns, core concepts, and relationships between variables related to the work motivation of educators in higher education. Thematic analysis reveals that work motivation is shaped by intrinsic factors such as the importance of work, obligations related to public service, and opportunities for professional advancement and extrinsic factors, including reward systems, organisational work environment, and proportional workload. The results of the study show that the effectiveness of academic administration services is influenced by three main groups of factors: (1) intrinsic motivation, such as a sense of meaning in work and a moral commitment to serve; (2) extrinsic motivation, including reward systems, workload, and work environment support; and (3) Public Service Motivation (PSM), which plays a role in strengthening the dedication of educational personnel to service management. The literature synthesis also reveals that motivation only has an optimal impact when supported by strong human resource management, participatory leadership, and adequate digital competence. Thus, the findings of this study directly confirm the relationship between work motivation and the effectiveness of academic services, while also providing strategic direction for universities in designing interventions to improve service quality.
Co-Authors Abidin, Jaenal Adam Hasyim Ajat Rukajat Anida Nur Hamidah Anisa Fitriah Annisa Rahmawati Arum Nurul Azizah Balqista Yolanda Azizah Bambang Ismaya Bariah, Oyoh Bidohbudee, Miss Saina BK, Muhamad Taufik Cici Hastuti Delina Dwi Sundani Doni Rukmara Dudung Winara Ery Hasby Eva Fakhiroh Fakhiroh, Eva fauzi agustia lestari Ferdiansah, Renaldi Fitri Indah Lestari Gesti Meriani Herdiana, Yayat Hinggil Permana Ilyas Prasetyo Ilyas Prasetyo Indriana Pitaloka Ine Rahayu Purnamaningsih Irwansyah, Ridwan Iwan Gunawan Jaenal Abidin Jaenal Abidin Jaenal Abidin Kasja Eki Waluyo Kasja Eki Waluyo Lestari, Andini Lestari, Dessy Ari Lestari, Widya Rahma Lilim Mutoharoh Maman Suryaman Mega Kusumawati Kusumawati Meiningdias, Catur Yoga Meti Wigiyantini Mindaningsih Mindaningsih Mustofa, Taufik Mustopa, Taufik Mutiara Sari, Auliana Fitri Intam Neng Ulya Ningsih, Syafitri Noor, Tajuddin Nurlailasari, Ella Nurlailasari, S.H., M.H, Ella Nuryani Apriyanti Oyoh Bariyah Putri, Yory Nur Hidayatul Rahmadani, Sinta Rahman, Siti Soleha Ridwan Irwansyah Rizka Nurbaiti Rohmat Hidayat Saepul Ma’mun Salamah, Tuti Santika Yuniar Sapan Adi Wijaya Saras Pangestu Sri Widowati Sifa Faujiah Sinta Rahmadani Siti Muflihah Siti Soleha Rahman Siti Zahra Pajria Sundani, Delina Dwi Sutirna Tajuddin Noor Tajuddin Noor Tajuddin Noor Taufik Mustofa Taufik Mustofa Taufik Mustofa Taufik Mustofa Taufik Mustopa Tiya Latipah USWATUN HASANAH Uswatun Hasanah Li’ila Kalimatillah Utami, Tri Mega Wafa, Wafaul Wafaul Wafa Wijayanti, Indah Yayang Yuyun Rusdianah Zheihan Aisyah Achmad Zheihan Aisyah Achmad