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Journal : Journal The Winners

Tax E-Filing System Acceptance Level on the Taxation Compliance: An Application of the UTAUT Approach Natasya, Natasya; Tandililing, Elia Madatu; Angelus, Michael; Kevin, Kevin
Journal the Winners: Economics, Business, Management, and Information System Journal Vol 20, No 1 (2019): The Winners
Publisher : Bina Nusantara University

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.21512/tw.v20i1.5572

Abstract

This research aimed to analyze the acceptance level of the tax e-filing system on the tax compliance of the individual taxpayer. UTAUT had underpinned this research that consisted of the aspects of Performance Expectancy (PE), Effort Expectancy (EE), Social Influence  (SI), and Facilitating Condition (FC). These factors were expected to trigger the taxpayer attitude which will be impact on their behavioral intention. Using a qualitative research approach, an interview with 16 individual taxpayers with certain criteria was conducted. The interview questions were derived from the UTAUT aspects. Moreover, all interview scripts segmented into three distinct classifications; age, gender, and occupation. The interview data were analyzed using Nvivo 12. The result shows that tax e-filing system is effective to stimulate the commitment of the participant, not only to use the system regularly and to report their tax return but also to fulfill their tax obligation voluntarily. The e-filing system increases participant productivity because it offers cost reduction and time-saving. Furthermore, it is easy to understand and effortless to use. However, SI has less impact on the participant' decision to use tax e-filing system since it is mandatory in accordance with the tax regulation. Regarding the FC, it is sufficient to develop people interest in using the e-filing system. This result could be a beneficial source for the Directorate General of Taxes to evaluate the e-filing implementation and for Indonesia citizen to actively involved
Co-Authors Aditiya Hermawan Afdhal, Muhammad Agus Zainul Arifin Agus Zainul Arifin Agusnan, Sri Alfirano Alfirano Amandus Jong Tallo Amir Mahmud Husein, Amir Mahmud Anderson, Ricky Andi Andi Andik Yulianto Andri Wijaya Angelus, Michael Aning Kesuma Putri, Aning Kesuma Antira, Lady Ari Mulianta Ginting, Ari Mulianta Arimbi, Faren Zahra Ario Nugroho Suprapto Arninda, Arninda Arta Tri Narta Aslama, Fathiy Zakaria Assyeh Annasrul Majid Assyeh Annassrul Majid Atmaja, Maxwell Bachri, Karel Octavianus bagus Mulyawan Bena, Dea Almira Carmel Meiden Catherine Catherine Catherine Olivia Sereati Christian Herdinata Christiani, Agustina Citra Wahyuningrum Dali Santun Naga Darius Andana Haris Dedek Kusnadi Dennis Andry, Dennis Dharma Lesmono Dubbert, Juventia Dudi Anandya Dyah Erny Herwindiati Dyah Erny Herwindiati Edo Stanzah edy susanto Edy Susanto Efendi Mabruri Enjeli, Margareta Erlita, Erlita Faqqih Badruzzaman Fazira, Chairiani Indy Fransiska, Silvia Gunawan, Nico H, Muhammad Najmi Mafaza Hafiz Irsyad Hafizhuddin, Azhar Halim Putera Siswanto Hendra Winarsa Hendryli, Janson Hutabalian, Marshinta Romarta Uly I'tishom, Reny Iksen, Iksen Ishak Ishak Iskandar, Hari Izhari, Fahmi Janson Hendryli Jayadi, Riyanto Jeanny Pragantha Jesselyn, Gloria Iverose Jessicca, Jessicca Jesson, Jesson Johanes Fernandes Andry Kertanegara, I Wayan Alvin Kinley Aritonang Lady Antira Larasati, Lintang Laurentius, Laurentius Lie, Melvin Lisana Lisana Lumenta, Marly Lutfiamida, Rifna M Ezar Al Rivan Mahendra, A Majid , Assyeh Annasrul Majid, Assyeh Annasrul Martha, Lidya Ma’ruf, Nardyawan Arifi Meldawati , Lucyani moch syaiful anwar Muhammad Yudhistira Azis Muzahar Narta, Arta Tri Nasrun, Aja Natasya Natasya Nina Yusnita Yamin Novandyanta, Evan Novario Jaya Perdana Pinandita, Aria Prof. Dr. Ir. Dali S. Naga, MMSI Prya Artha Widjaja Purnama, Michael Putra, Mochamad Resya Putri, Rizkya Dwiananda Rafif, Muhammad Akmal Rahayu Ningsih Rahayu, Priskila Christine Ranope, Jumas Raphael C., Raphael C. Restuti Hidayani Saragih Rianto Nurcahyo, Rianto Rizkiliano, Ibrahim Hanif Rofilah, Salsazahra Rostina, Cut Fitri Saefudin Saefudin Salsabila, Nisrina Seng Hansun Sentosa L., Sentosa L. Setiawan, Johan Sihotang, Lenni Evalena Siregar, Aulia Sucitra Dewi Siswanto, Felicia Siti Morin Sinaga Sitorus, Friska Darnawaty Solikah, Al Milatus Stanzah, Edo Sudana, Nathan Kunta Susetyo, Eprafoditus Kristiadi Sutanto, Jessica Levina Suwarno Liang Tandililing, Elia Madatu Theresia Woro Damayanti Viny Christanti M Waruwu, Lilis Risna Wella, Wella Widjaja, Purnamawati Helen Wiwik Nirmala Sari Wiwin Kusuma Atmaja Putra Yuliana Zagoto, Mariana Erfan Kristiani