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All Journal J@TI (TEKNIK INDUSTRI) el-Jizya: Jurnal Ekonomi Islam EKONOMIS : Journal of Economics and Business JURNAL PENDIDIKAN TAMBUSAI ILTIZAM Journal of Sharia Economic Research Jurnal Medika Malahayati JATI (Jurnal Mahasiswa Teknik Informatika) Bertuah : Jurnal Syariah dan Ekonomi Islam Journal of Applied Data Sciences Jurnal Pengabdian Masyarakat (ABDIRA) Journal Of World Science Yudishtira Journal : Indonesian Journal of Finance and Strategy Inside Bureaucracy Journal : Indonesia Journal of Law and Social-Political Governance ARZUSIN: Jurnal Manajemen dan Pendidikan Dasar Al-DYAS : Jurnal Inovasi dan Pengabdian kepada Masyarakat Jouska: Jurnal Ilmiah Psikologi Nanggroe: Journal Of Scholarly Service Jurnal Manajemen Keuangan Syariah Economics, Business, Management, & Accounting Journal Nanggroe: Journal of Scholarly Service Asian Journal of Islamic Studies and Da'wah JIMEB: Jurnal Ilmiah Manajemen, Ekonomi dan Bisnis Prosiding Seminar Nasional Pemberdayaan Masyarakat (SENDAMAS) Margin : Journal of Islamic Banking Exhibition and Seminar on Science and Creative Technology – Al Azhar Proceeding Jurnal Abdimas Kedokteran dan Kesehatan
Bambang Kurniawan
Program Studi S1 Teknologi Informasi Fakultas Ilmu Komputer dan Teknologi Informasi Universitas Sumatera Utara
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Journal : Journal Of World Science

 1 
Analysis of Member Satisfaction Levels Regarding the Quality of Cooperative Services: The Case of the Karya Mekar Farmers' Cooperative in Selajambe Village, Selajambe District, Kuningan Regency Ruslani, Alan; Kurniawan, Bambang; Suyono, Nono; Faqih, Achmad; Hidayat, Yayat Rahmat
Journal of World Science Vol. 4 No. 2 (2025): Journal of World Science
Publisher : Riviera Publishing

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.58344/jws.v4i2.1300

Abstract

Indonesia has three main economic sectors: the state, the private sector, and cooperatives, which work together to create a strong economy. Cooperatives play a role in enhancing the welfare of their members and balancing capitalism while focusing on improving farmers' incomes. The performance of cooperatives needs improvement through both financial and non-financial measures. Member satisfaction affects the image of the cooperative, which in turn increases participation and loyalty, influenced by characteristics such as age and education. This study uses a survey method to evaluate service performance and measure member satisfaction in the Karya Mekar Farmers' Cooperative, Selajambe Village, Kuningan Regency, from October to December 2024. The data used consists of primary data obtained through interviews and questionnaires, as well as secondary data from management reports, Annual Member Meetings, and related agencies, which includes information on the number of members, cooperative development, and organizational structure. The analysis of service quality performance employs the IPA (Importance-Performance Analysis) method, which assesses the importance and performance levels of service attributes based on five characteristics. Measurement is conducted using a five-point scale (Likert scale) that describes attitudes such as agreement-disagreement, satisfaction-dissatisfaction, and good-bad. The level of member satisfaction in the cooperative is analyzed using the CSI and SERVQUAL methods. SERVQUAL assesses both the level of expectations and actual performance/perception, while CSI is used to measure the percentage of member satisfaction levels.
Co-Authors Abkhoriah, Mir’atus Sa’adah Adillah, Ulfah Agustin Nengsih, Titin akbar, Akhmad Anam, M Khairul Andriani, Beid Fitrianova Angelina, Ranowo Usi Arsa Arsa Aryadi, Kian Asri, Ella Purlia Maya Asshidiqqi, Khatami Ayahrizal, Ahmad Brata kusuma, Royan Cindy Aulia Lorenza Dalimunthe, Hairul Anwar Dewi, Mia Clarissa Dharmawan, Fauzan Diandra, Nabila Diwantara, Victor Dwi Astharini Egiestine, Dea Putri Erwin Saputra Siregar Fahriani, Nur Daniah Faqih, Achmad Firman Syah Noor Firmansyah Firmansyah Fitri Harsanti, Eka Friscilla, Cerry Herina Fusfita, Nurlia Habib Yuhandri, Muhammad Habriyanto Habriyanto Hamzah, Muhammad Maulana Hartomi, Zupri Henra Hasibuan, Khairani Afrida Hasibuan, Zefanya Herianto Herianto Hutabarat, Noel Rodo Hasiholan Isma, Asad Janah, Arfah Miftahul Khayyi, Arief Muya Mambaul Khusnul Istiqomah Lela Nurpulaela Lisa, Mirna Maulana Ihsan, Hafiz Mitrin, Abdullah Muanda, Tasya Muhammad Agus Muljanto Nikmatul Maula Nofriza, Eri Noviyanti, Fadhila Nurmaysarah, Siti Nurmusischa, Nadia Nurputri, Hasya Syifa Nursiha, Muhamad Oktapriant, Diah Oktaprianti, Diah Prasaja, Syukron Priyono, Aldo Falendra Putra, Dwi Putri, Claresta Vania Rahmah, Balqist Ar Rahman, Rudi Rahmatia, Suci Refni Wahyuni Ruslani, Alan Sadila, Meliana Safiyra, Cut Lailan Saifullah, Ricki Selviana, Nanda Rahayu Setya Nugraha Singgih Saptadi Siti Aisah Soleha Soleha Sucipto Sucipto Sugara, Asep Suherman, Andika Sulistiawan, Dexxi Susanto, Febi Susanto, Kevin Susilo, Ajeng Ishelina Suyono, Nono Wahyuda, Tri Waldan, Reta Amelia Warman, Aidil Dwi Wawanudin, Wawanudin Yayat Rahmat Hidayat, Yayat Rahmat Yogitriani, Rima Yuda Irawan Yulanda, Yulanda Zainal Fanani