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LITERASI DIGITAL MELALUI SOSIALISASI PENGGUNAAN APLIKASI JMO UNTUK MONITORING SALDO JHT PEKERJA PT. HM SAMPOERNA Anggraini, Imroatul Husna; Kustini, Kustini
COMMUNITY : Jurnal Pengabdian Kepada Masyarakat Vol. 6 No. 1 (2026)
Publisher : Pusat Pengembangan Pendidikan dan Penelitian Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.51878/community.v6i1.8939

Abstract

The digitalization of public services requires community readiness to utilize technology-based services effectively and independently. The Jamsostek Mobile (JMO) application is a digital service innovation developed by BPJS Ketenagakerjaan to facilitate participants’ access to membership information, particularly for monitoring Old Age Security (JHT) balances. However, in practice, obstacles in using the application are still found due to limited digital literacy, especially among middle-aged workers. This community service activity aims to improve workers’ digital literacy through socialization of JMO application usage. The activity was conducted through face-to-face and individual assistance at PT HM Sampoerna Plant Rungkut Surabaya and PT HM Sampoerna Plant Malang, involving a total of 920 workers. A descriptive qualitative method was employed with data collection techniques including observation, pretests, and posttests. The socialization activities covered assistance with application installation, account registration and activation, as well as hands-on practice in using the JHT balance checking feature directly on participants’ smartphones. The results show an improvement in participants’ understanding and ability to independently use the JMO application after the socialization. These findings indicate that digital literacy socialization plays an important role in bridging the gap between digital public service innovation and users’ actual capabilities. This activity contributes to supporting the optimization of employment social security services and highlights the importance of sustainable digital literacy programs to ensure inclusive digital public service transformation. ABSTRAK Digitalisasi pelayanan publik menuntut kesiapan masyarakat dalam memanfaatkan layanan berbasis teknologi secara efektif dan mandiri. Aplikasi Jamsostek Mobile (JMO) merupakan inovasi layanan digital yang dikembangkan oleh BPJS Ketenagakerjaan untuk memudahkan peserta dalam mengakses informasi kepesertaan, khususnya pengecekan saldo Jaminan Hari Tua (JHT). Namun, pada praktiknya masih ditemukan kendala penggunaan aplikasi yang disebabkan oleh keterbatasan literasi digital, terutama pada kelompok pekerja paruh baya. Kegiatan pengabdian masyarakat ini bertujuan untuk meningkatkan literasi digital pekerja melalui sosialisasi penggunaan aplikasi JMO. Kegiatan dilaksanakan secara tatap muka dan individual di PT HM Sampoerna Plant Rungkut Surabaya dan PT HM Sampoerna Plant Malang dengan melibatkan total 920 pekerja. Metode yang digunakan adalah deskriptif kualitatif dengan teknik pengumpulan data berupa observasi, pretest, dan posttest. Sosialisasi meliputi pendampingan instalasi aplikasi, pembuatan dan aktivasi akun, serta praktik penggunaan fitur pengecekan saldo JHT secara langsung menggunakan smartphone peserta. Hasil kegiatan menunjukkan adanya peningkatan pemahaman dan kemampuan peserta dalam menggunakan aplikasi JMO secara mandiri setelah sosialisasi dilakukan. Temuan ini menunjukkan bahwa sosialisasi literasi digital berperan penting dalam menjembatani kesenjangan antara inovasi pelayanan publik berbasis digital dan kemampuan pengguna, serta mendukung optimalisasi pemanfaatan layanan jaminan sosial ketenagakerjaan.  
PENDAMPINGAN ADMINISTRATIF KEPESERTAAN UNTUK EFISIENSI INPUT DATA DAN PENCETAKAN KARTU DI BPJS KETENAGAKERJAAN SURABAYA KARIMUNJAWA Nurcahyo, Rafli Tri; Kustini, Kustini
COMMUNITY : Jurnal Pengabdian Kepada Masyarakat Vol. 6 No. 1 (2026)
Publisher : Pusat Pengembangan Pendidikan dan Penelitian Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.51878/community.v6i1.8940

Abstract

BPJS Ketenagakerjaan is a public institution responsible for administering employment social security and holds a strategic role in providing administrative services, particularly in participant data entry and membership card issuance, both of which require accuracy, timeliness, and administrative order, however, in practice, various challenges persist, including inefficient data input processes, potential administrative errors, inconsistencies in participant data, and delays in card printing, especially at BPJS Ketenagakerjaan Surabaya Karimunjawa, resulting in service disruptions and reduced service quality. To address these issues, a community service activity was implemented to improve the efficiency and orderliness of membership administration through direct administrative assistance using a participatory approach that involved initial observations, hands-on support in membership administration, and technical assistance in data entry and card printing processes. The results demonstrate a reduction in data entry errors, faster administrative processing times, improved accuracy and consistency of participant data, and enhanced staff understanding of more systematic and efficient administrative procedures, thereby confirming that participatory administrative assistance effectively increases service efficiency and contributes positively to the sustainable improvement of service quality at BPJS Ketenagakerjaan. ABSTRAK BPJS Ketenagakerjaan merupakan lembaga penyelenggara jaminan sosial ketenagakerjaan yang memiliki peran strategis dalam penyediaan layanan administratif kepesertaan kepada masyarakat, khususnya dalam proses input data peserta dan pencetakan kartu kepesertaan yang menuntut akurasi, kecepatan, dan ketertiban administrasi. Dalam praktiknya, masih dijumpai berbagai kendala seperti ketidakefisienan proses input data, potensi kesalahan administrasi, ketidaksesuaian data peserta, serta keterlambatan pencetakan kartu kepesertaan, terutama di BPJS Ketenagakerjaan Surabaya Karimunjawa, yang berdampak pada terhambatnya pelayanan dan penurunan kualitas layanan. Kegiatan pengabdian kepada masyarakat ini bertujuan meningkatkan efisiensi dan ketertiban administrasi kepesertaan melalui pendampingan administratif secara langsung dengan pendekatan partisipatif yang meliputi observasi awal, pendampingan administratif kepesertaan, serta asistensi teknis dalam proses input data dan pencetakan kartu peserta. Hasil kegiatan menunjukkan adanya penurunan kesalahan input data, percepatan waktu pemrosesan administrasi, serta peningkatan ketepatan dan konsistensi data kepesertaan, diikuti dengan meningkatnya pemahaman petugas terhadap prosedur administrasi yang lebih sistematis dan efisien. Dengan demikian, pendampingan administratif kepesertaan terbukti mampu meningkatkan efisiensi pelayanan dan memberikan implikasi positif terhadap peningkatan kualitas layanan BPJS Ketenagakerjaan secara berkelanjutan.  
KESALAHAN PENGISIAN NILAI PROYEK DAN PENYUSUNAN PANDUAN NILAI TERMASUK PPN PADA JASA KONSTRUKSI BPJS KETENAGAKERJAAN SURABAYA KARIMUNJAWA Arafat, Mohammad Ravinda; Kustini, Kustini
COMMUNITY : Jurnal Pengabdian Kepada Masyarakat Vol. 6 No. 1 (2026)
Publisher : Pusat Pengembangan Pendidikan dan Penelitian Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.51878/community.v6i1.8941

Abstract

Administrative order in construction service participation in BPJS Ketenagakerjaan Surabaya Karimunjawa still faces obstacles, particularly related to the inconsistency of project value input on Form 1. This problem predominantly occurs in projects that use Purchase Order (PO) documents, where participants often ignore the Value Added Tax (VAT) component of 11% in project value reporting, which negatively impacts the accuracy of contribution calculations and the validity of participant data. This activity aims to identify patterns of administrative errors and formulate solutions through the preparation of applicable technical guidelines. The method applied is descriptive qualitative through field observations and documentation studies of 136 registered project archives. Quantitative data findings indicate that of the total sample analyzed, there are 8 projects (5.88%) that experienced value input errors because they did not include the VAT component in their reporting. Responding to these findings, a practical, flowchart-based guide was developed to facilitate participants in determining project values ????in accordance with regulations. The main conclusion of this activity emphasized that providing simple visual guidance is crucial to minimize input errors, improve participants' understanding of administrative obligations, and ensure more accurate and accountable construction service project data governance. ABSTRAK Ketertiban administrasi dalam kepesertaan jasa konstruksi di BPJS Ketenagakerjaan Surabaya Karimunjawa masih menghadapi kendala, khususnya terkait ketidaksesuaian penginputan nilai proyek pada Formulir 1. Permasalahan ini dominan terjadi pada proyek yang menggunakan dokumen Purchase Order (PO), di mana peserta sering kali mengabaikan komponen Pajak Pertambahan Nilai (PPN) sebesar 11% dalam pelaporan nilai proyek, yang berdampak negatif pada akurasi perhitungan iuran dan validitas data kepesertaan. Kegiatan ini bertujuan untuk mengidentifikasi pola kesalahan administratif tersebut serta merumuskan solusi melalui penyusunan panduan teknis yang aplikatif. Metode yang diterapkan adalah deskriptif kualitatif melalui observasi lapangan dan studi dokumentasi terhadap 136 arsip proyek yang terdaftar. Temuan data kuantitatif menunjukkan bahwa dari total sampel yang dianalisis, terdapat 8 proyek (5,88%) yang mengalami kesalahan input nilai karena belum menyertakan komponen PPN dalam pelaporannya. Merespons temuan tersebut, disusunlah panduan praktis berbasis flowchart untuk memudahkan peserta dalam menentukan nilai proyek yang sesuai regulasi. Simpulan utama kegiatan ini menegaskan bahwa penyediaan panduan visual yang sederhana sangat krusial untuk meminimalkan kesalahan input, meningkatkan pemahaman peserta terhadap kewajiban administratif, serta menjamin tata kelola data proyek jasa konstruksi yang lebih akurat dan akuntabel.  
The Effect of Compensation and Motivation on Employee Performance CV. Giri Jaya Perkasa Samodro, Reno Bagus; Kustini, Kustini
Jurnal Ilmiah Sumber Daya Manusia Vol 6 No 1 (2022): SEPTEMBER, JENIUS (Jurnal Ilmiah Manajemen Sumber Daya Manusia)
Publisher : Universitas Pamulang

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.32493/JJSDM.v6i1.18851

Abstract

This study aims to determine (1) the effect of compensation on employee performance, (2) the effect of motivation on employee performance at CV Giri Jasa Perkasa. The population in this study were all employees at CV Giri Jasa Perkasa, totaling 50 people in the operational section. The sampling technique used is a saturated sample by taking the entire population without having to draw a research sample so that a sample of 50 employees is obtained. The type of data used in the form of a questionnaire as a data collection method which is processed by the Partial Least Square (PLS) analysis method. Based on the results of this study, it shows that (1) compensation has a significant effect on employee performance, (2) motivation has a significant effect on employee performance at CV Giri Jasa Perkasa.
Co-Authors AFIFAH, ZAHRA Ainnindya, Adira Kania Akbar, Mochamad Andre Prawira Ali, Muchtar Anastacia, Jesslin Anggraeni, Kurnia Dwi Anggraini, Imroatul Husna Arafat, Mohammad Ravinda Arifiah Muslim, Dellamitha Ariyanto, Rizqi Astuti, Nur Habibah Dwi Atieqoh, Siti Damayantie, Astrid Ade Darwati, Lilik Dinuriyah, Risma Syahadatut Dwiki Darmawan, Septian Dwivina, Tessa Mirella Evanthi, Ayundha Fakhriati Fakhriati Fatimah Zuhrah, Fatimah Febriola, Tika Firdaus, Anita Fitri, Hibatun Mubarokah El Fudri, Acep Hani, Alyyah Rahma Putri Husnul Muthoharoh Hutagalung, Debora Izaak, Wilma Cordelia juhaeri, Juhaeri Kusuma, Moch Aditya Hadi Malinda, Viera Aprilyyana Maridha, Vricillia Jihan Maulana, M Reza Maulidiyah, Miftah Aulia Moh Zaenal Abidin Eko Putro Muhammad Fuad Mukrodi, Mukrodi Mustolehudin Mustolehudin Mu’jizah, Mu’jizah Ningsih Fadhilah Nofandi, R. Adang Nurcahyo, Rafli Tri Pascha, Dwiky Pranawati, Rita Putri, Fanny Iswara Putri, Lola Aprilia Arwanda Putri, Mellysa Rahmalia Rahma, Alvionita Zakiyatur Rahmatika, Ajeng Dian Rahmatullah, Andi Muhammad Ridha Ramadhani, Rizky Revaldo, Muhammad Tapus Rini, Hesty Prima Sakti, Angela Tiara Samodro, Reno Bagus Santya, Vandera Marsya Saragih, Joel Fitman Savitaningrum Imansah, Retno Kartini Segara, I Nyoman Yoga Sewaka, Sewaka Sholikha, Siti Siti Muawanah Sofwan, Mochammad Syamsudin Sri Winarti Sugito - Suhanah, Suhanah Sukirno, Adelia Firansiska Supriya, Amanda Susila, Ida Wahab, Abdul Jamil Warnis Warnis, Warnis Wasiah, Asyaul Wicaksono, Muhammad Vicky Wulandari, Kintan Candra Yuniningsih Yuniningsih Zainal Abidin Eko Putro, Zainal Abidin