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All Journal Jurnal Konseling dan Pendidikan Edukasi: Jurnal Pendidikan dan Pengajaran Jurnal Pengabdian Kepada Masyarakat (Indonesian Journal of Community Engagement) Biblio Couns : Jurnal Kajian Konseling dan Pendidikan JURNAL PENDIDIKAN TAMBUSAI Journal on Education Jurnal Pendidikan dan Konseling Didaktik : Jurnal Ilmiah PGSD STKIP Subang Innovative: Journal Of Social Science Research Jurnal Paramaedutama Lentera Negeri
Siti Amanah
Department Of Guidance And Counseling, Faculty Of Teacher Training And Education, Universitas Jambi
Humanities Computer Science & IT Decision Sciences, Operations Research & Management Education Environmental Science Languange, Linguistic, Communication & Media Law, Crime, Criminology & Criminal Justice Mathematics Public Health Social Sciences Other

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Website-based e-counseling model for academic services in higher education: a feasibility and effectiveness analysis Siti Amanah; Fadzlul Fadzlul; Muhammad Ferdiansyah; Berru Amalianita; Ridwan Santoso
Jurnal Konseling dan Pendidikan Vol. 14 No. 1 (2026): JKP
Publisher : Indonesian Institute for Counseling, Education and Therapy (IICET)

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.29210/1200500

Abstract

This study aimed to develop and examine the feasibility and effectiveness of a website-based e-counselling model as a support service for academic services in higher education. The increasing need for flexible, accessible, and efficient counselling services motivated the development of this model, particularly to assist students in coping with academic challenges and adapting to the university environment. The study employed a research and development approach using the ADDIE model, which consists of Analysis, Design, Development, Implementation, and Evaluation stages. The feasibility of the model was evaluated through expert validation and user testing, with indicators including content relevance, system usability, service accessibility, and functional design. The results of expert validation indicated that the website-based e-counselling model was categorized as highly feasible for implementation. User testing further supported these findings, with the overall feasibility assessment classified as very feasible. The effectiveness of the model was tested using a one-group pre-test–post-test design without a control group. Effectiveness indicators included students’ perceived quality of academic services, accessibility of counselling services, responsiveness of academic support, and student satisfaction with counselling services. Statistical analysis using a paired-sample t-test revealed a significant improvement in post-test scores compared to pre-test scores (p < 0.001). The magnitude of the improvement was substantial, as indicated by a large effect size (Cohen’s d = 0.94). These findings demonstrate that the developed website-based e-counselling model is not only feasible but also highly effective in enhancing the quality of academic services for university students.
Co-Authors Agnes Christianto. S Aidil Muhammad Mahendra Akmal Sutja Amala Sari Amalia Soleha Amalianita, Berru Andre Kurniawan Ari Lisnawati Arsiti Wiwit Setiana Berru Amalianita Camelia Tampubolon Chalista Hafizah Citra Annisa Devi Fitriana Dini Apriliani Natasha Egi Tri Saputra Elvira Linanda Putri Evi Enjelina Panjaitan Fadzlul Firda Mirantika Fitriana Friska Vebina Sari Gutji, Nelyahardi Hendra, Robi Hera Wahyuni Indri Fitriani Jefri Silaen Khairunnisa Nisa Marisyah Damayanti Muhammad Alridho Lubis Muhammad Fariz Al Farisi Muhammad Ferdiansyah Muhammad Firmansyah Nelyahardi Niken Maharani Nisak Khori Aprilyani Okky Wulandari Rasimin Rasimin Rasimin, Rasimin Reli Handayani Ridwan Santoso Robin Pratama Rosihan Jauhari Rozanah Rozanah Rully Andi Yaksa Saharudin Saharudin Sasa Bilkis Savira Uswatun Khasanah Shelly Marcelina Nababan Sri Rahmah Ramadhoni Sri Wahyu Susanti, Desy Trie Utami Lestari Utami Niki Kusaini Yusra, Affan