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All Journal TELKOMNIKA (Telecommunication Computing Electronics and Control) Jurnal Pengabdian Kepada Masyarakat (Indonesian Journal of Community Engagement) Jurnal CoreIT Syntax Literate: Jurnal Ilmiah Indonesia JPP IPTEK (Jurnal Pengabdian dan Penerapan IPTEK) Jurnal Nasional Komputasi dan Teknologi Informasi Jesya (Jurnal Ekonomi dan Ekonomi Syariah) TELEKONTRAN: Jurnal Ilmiah Telekomunikasi, Kendali dan Elektronika Terapan Majalah Ilmiah UNIKOM Infotronik : Jurnal Teknologi Informasi dan Elektronika Journal of Islamic Civilization JPKMI (Jurnal Pengabdian Kepada Masyarakat Indonesia) REKA ELKOMIKA: Jurnal Pengabdian kepada Masyarakat Journal of Computer, Electronic, and Telecommunication (COMPLETE) Jurnal Pengabdian Masyarakat Indonesia Asean Journal of Science and Engineering (AJSE) International Journal of Informatics, Information System and Computer Engineering (INJIISCOM) International Journal of Research and Applied Technology (INJURATECH) Jurnal Locus Penelitian dan Pengabdian IJCOSIN : Indonesian Journal of Community Service and Innovation Jurnal Sistem Informasi dan Bisnis Cerdas Economics and Business Journal Jurnal Pengabdian Masyarakat Tekno Technologia Journal
Bobi Kurniawan, Bobi
Universitas Komputer Indonesia
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Analysis of the Effectiveness of Patient Flow Management in Improving Service Speed Hermawan, Randy; Umi Narinawati; Bobi Kurniawan
Jurnal Locus Penelitian dan Pengabdian Vol. 5 No. 3 (2026): JURNAL LOCUS: Penelitian dan Pengabdian
Publisher : Riviera Publishing

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.58344/locus.v5i3.5557

Abstract

Speed of service is a vital indicator of the quality of health services, but the imbalance between surge in patient visits and facility capacity often leads to bottlenecks and long wait times. This study aims to analyze the effectiveness of the implementation of Patient Flow Management in improving service speed and operational efficiency in health facilities. The study used a quantitative descriptive approach through field observation (time and motion study), operational data measurement, and satisfaction survey at a private hospital during the period from July to September 2025. The results showed a significant impact post-implementation, where the average total waiting time was reduced by 41.5%, the doctor's workload ratio became more balanced from 1:38 to 1:26, and there was an increase in patient satisfaction scores by 30%. This efficiency is achieved through an effective strategy of digitizing the queue system and redistributing triage loads. In conclusion, Patient Flow Management has proven to be effective as an operational solution to unravel service density, but its success relies heavily on the integration of information systems and management support in adapting staff work cultures.
Konseptualisasi Ethno-Prompting: Strategi Humanisasi Layanan Kesehatan Digital Berbasis Kearifan Lokal Sunda Zaenudin, Aditya Rifandi; Narinawati, Umi; Kurniawan, Bobi
Jurnal Locus Penelitian dan Pengabdian Vol. 5 No. 3 (2026): JURNAL LOCUS: Penelitian dan Pengabdian
Publisher : Riviera Publishing

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.58344/locus.v5i3.5559

Abstract

Latar belakang: Perkembangan layanan kesehatan digital berbasis kecerdasan buatan (Artificial Intelligence/AI) menghadirkan efisiensi dan aksesibilitas yang tinggi, namun di sisi lain menimbulkan tantangan berupa berkurangnya aspek humanisasi dan sensitivitas budaya dalam interaksi antara sistem dan pengguna. Di Indonesia, khususnya pada masyarakat Sunda yang menjunjung tinggi nilai kesantunan, empati, dan harmoni sosial, pendekatan layanan kesehatan digital yang bersifat generik berpotensi menimbulkan jarak psikologis serta menurunkan kepercayaan pengguna. Tujuan: Artikel ini bertujuan untuk mengembangkan konseptualisasi ethno-prompting sebagai strategi humanisasi layanan kesehatan digital berbasis kearifan lokal Sunda. Metode: Metode yang digunakan adalah pendekatan konseptual-deskriptif melalui kajian literatur interdisipliner yang mencakup etnografi Sunda, human-centered AI, komunikasi kesehatan, dan desain interaksi digital. Hasil: Hasil kajian menunjukkan bahwa ethno-prompting dapat dipahami sebagai teknik perancangan prompt AI yang mengintegrasikan nilai-nilai lokal Sunda seperti someah, silih asah, silih asih, dan silih asuh ke dalam struktur bahasa, gaya komunikasi, dan logika respons sistem digital. Pendekatan ini berpotensi meningkatkan rasa kedekatan emosional, kepercayaan, serta penerimaan masyarakat terhadap layanan kesehatan digital. Kesimpulan: Artikel ini berkontribusi pada pengembangan model konseptual layanan kesehatan digital yang lebih inklusif, kontekstual, dan berorientasi pada nilai budaya lokal.
Algorithmic Decision Making in Management: A Philosophical Inquiry from an Islamic Ethical Perspective Koswara, Asep; Umi Narimawati; Bobi Kurniawan
Journal of Islamic Civilization Vol 7 No 2 (2025): Journal of Islamic Civilization
Publisher : Universitas Nahdlatul Ulama Surabaya

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.33086/jic.v7i2.8471

Abstract

The rapid diffusion of algorithmic decision making in management has reshaped how organizations evaluate employees, allocate resources, and exercise managerial authority. While such systems promise efficiency and objectivity, growing evidence shows that they also generate serious epistemological, ethical, and governance challenges. This paper aims to critically examine algorithmic decision making in management from an Islamic ethical and philosophical perspective, focusing on its epistemological, ontological, and axiological implications. Using a qualitative and conceptual research design, the study applies interpretive and normative analysis to major theories in management, artificial intelligence ethics, and Islamic moral philosophy. The results indicate that algorithmic decision making is built on epistemic assumptions that overstate objectivity, ontological ambiguities that risk displacing human moral agency, and axiological limitations that undermine justice, accountability, and human dignity. Drawing on Islamic ethical principles, particularly maqāṣid al-sharīʿah, justice (ʿadl), and trust (amanah), the study proposes a normative framework that re-centers human responsibility and ethical governance in the use of algorithmic systems. In conclusion, algorithmic decision making should be treated as a decision-support mechanism rather than an autonomous authority, and its legitimacy in management depends on its alignment with Islamic ethical values and the preservation of human moral agency.
Co-Authors Abd. Rasyid Syamsuri Agus Kurniawan Agus Riyanto Ahiase, Godwin Albaroky, M F Alviana, Sopian Andrean George Wibisono Ari Prayoga Arif Satria AS, Harun Asep Koswara Astiani, R Atin, Sufa Bachtiar, Adam Mukharil Budi Hartono Budi Herdiana Burhanuddin Burhanuddin Buston Kholik Damayanti, Sri Erina Eko Budi Setiawan Firdaus, Dony Waluya Fitriadi, L H Harjono, Risqi Windu Hartono, Rodi Hermawan, Randy Heryandi, Andri Imtyramdhan, Afra Haniv Irawan Afrianto Irmayanti, Hani Ishwara, Luki Jana Utama, Jana Leslie Hendric Spits Warnars, Harco Martin Agusta Maryati, Mari Meyliana, M Meyliana, M. Muhammad Aria Rajasa Pohan Muhammad Helmi Narinawati, Umi Nawawi, Muhamad Nerinawati, Umi Popon Dauni Purnamasari, Novia Puspita, Rita Sari RAHAJOENINGROEM, TRI Rainarli, Ednawati Resviani, Devi Rizal Rachman, Rizal Rizki Dwi Nugraha Salim, Andi Agus Santy, Raeny Dwi Sopian Alviana Sopian Alviana Sopian Alviana Sri Supatmi Suharjo, Bambang Supatmi , Sri Syaddad, Hasbu Naim Tri Rahajoeningroem Umi Narimawati Umi Narinawati Warnars, Harco Leslie Hendric Spits Wildan Zulfikar Djunaedi Zaenudin, Aditya Rifandi Zainal Arifin Hasibuan zulkifli, ridwan