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All Journal Jurnal Manajemen Terapan dan Keuangan Jurnal Media Informasi Manajemen Jurnal Ekonomi Modernisasi JAM : Jurnal Aplikasi Manajemen Inovasi : Jurnal Ekonomi, Keuangan, dan Manajemen Abdimas Talenta : Jurnal Pengabdian Kepada Masyarakat Dinamika Governance : Jurnal Ilmu Administrasi Negara Jurnal Darma Agung Jurnal AKMAMI (Akuntansi Manajemen Ekonomi) International Journal Of Science, Technology & Management (IJSTM) Quantitative Economics and Management Studies Jurnal Pengabdian kepada Masyarakat Sibatik Journal : Jurnal Ilmiah Bidang Sosial, Ekonomi, Budaya, Teknologi, Dan Pendidikan Terbuka Journal of Economics and Business SMBJ: Strategic Management Business Journal Jurnal Ekonomi dan Bisnis Digital (MINISTAL) International Journal of Humanities Education and Social Sciences Jurnal Manajemen Stratejik dan Simulasi Bisnis Journal of Innovation Research and Knowledge Journal of International Conference Proceedings Asian Journal of Management Analytics International Journal of Business and Applied Economics (IJBAE) Neo Journal of economy and social humanities Jurnal Ekonomi, Teknologi dan Bisnis Indonesian Journal of Advanced Research (IJAR) Riwayat: Educational Journal of History and Humanities Journal of Business Management Tuhenori: Jurnal Ilmiah Multidisiplin Proceeding Of International Conference On Education, Society And Humanity INOVASI: Jurnal Ekonomi, Keuangan, dan Manajemen
Prihatin Lumbanraja
Fakultas Ekonomi, Jurusan Manajemen, Universitas Sumatera Utara Medan
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Journal : Journal of Innovation Research and Knowledge

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ANALYSIS OF EFFECT OF SERVICE QUALITY IN MALL MANAGEMENT AND ITS RELATION TO TENANT SATISFACTION AT CENTER POINT MALL MEDAN Radius Peranginangin; Sukaria Sinulingga; Prihatin Lumbanraja
Journal of Innovation Research and Knowledge Vol. 2 No. 8: Januari 2023
Publisher : Bajang Institute

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.53625/jirk.v2i8.4650

Abstract

The purpose of this research is to get empirical evidence of analysis of effect of service quality in mall management and its relation to tenant satisfaction at Center Point Mall Medan. This type of research is descriptive quantitative. This research will be conducted at Center Point Mall Medan. This research was conducted for 2 months, from April to May 2022. The number of space tenants currently occupied is 176 units which are the target population. The samples are tenants who are encountered when the observations are carried out at Center Point Mall Medan, namely 64 samples are taken using a random sampling technique. Methods of data analysis using multiple linear regression with partial (t) test. The results of the study show that tangible has a significant effect on tenant satisfaction at Center Point Mall Medan. Reliability has a significant effect on tenant satisfaction at Center Point Mall Medan. Responsiveness has a significant effect on tenant satisfaction at Center Point Mall Medan. Assurance has a significant effect on tenant satisfaction at Center Point Mall Medan. Emphaty has a significant effect on tenant satisfaction at Center Point Mall Medan.
Co-Authors Abdul Rahim Matondang Amlys Syahputra Silalahi Ananda, Novita ANDRIANSYAH Anum, Putri Latifah Ardiansyah Toy, Jefry Arlina Nurbaity Lubis Aryanti, Meilisa Azzahra Syafitri Matondang, Ridha Bambang Bambang Br Tarigan, Yuliana Chairun Nisa Cut Nizma Dalimunthe, Ritha F. Endang Sulistya Rini Faizal Madya Fransiska, R. Meutia Giawa, Yohanes Ginting, Hans Giovani Ginting, Rini Troelin gresmita yulia situmorang Gulo, Famati Gulo, Yunuman Gusrini Rahmadani, Vivi Hagatha, Izuramana Hamdi Hamdi Harahap, Yunita Citra Sari Harefa, Oberlin Hasibuan, Bebby Kandida Hasibuan, Beby Kendida Hidayat, Fajar Shidiq inaga, Anggun Tiur Ida S isfenti sadalia Isfenti Sadalia Iskandirini, Iskandirini Karen Tambunan Kembaren, Eqy Gusti Immanuel Saor Khaira Amalia Fachrudin Lase, Delipiter Lubis, Salwa Algia Mawarid Mardiyah Mardiyah Maria Damaianty Pasaribu Mastura, Mastura Mauly Purba, Mauly Meilita Tryana Sembiring, Meilita Tryana Muhammad Yalzamul Insan Nababan, Boy Chandra Nilaywati, Rintan Nurul Fadhilah Onom, Jojor paham ginting Pujiati Purnomo Wibowo, Rulianda Pynasthika, Qeisha Amaliah R Hamdani Harahap Rachmawati, Siti Novia Radius Peranginangin Rahayu, Esty Budi Ramadani Ramadhani, Vivi Gusrini Rintan Nilaywati Rosa Pangaribuan, Nani S. Sugiharto Safariani, Dewi Samosir, Zurni Zahara Sembiring, Robert Sanjaya Siahaan, Elisabet Sihotang, Ance Marintan Silalahi, Amlys Syahputra Silalahi, Amlysh Syahputra Siregar, Hasan Sakti Siregar, Hasan Sakti Sirojuzilam Hasyim Soekatendel, Eddy Sukaria Sinulingga Syafii, M. Syamsul Bahri Tanjung, Suci Rahmadani Vivi Gusrini Rahmadani Pohan Wilsam Pasaribu, April Yanto yeni absah Yunita Aritonang, Evawany