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Implementation of e-crm (electronic customer relationship management) in improving the quality of service at 3 Saudara motorcycle wash Amran, Ali; Muawanah, Siti; Wati, Mala Ayu Setia; Nisa, Yustia Fitrotul; Aprilia, Wahyu Nur
Jurnal Mandiri IT Vol. 13 No. 4 (2025): April: Computer Science and Field.
Publisher : Institute of Computer Science (IOCS)

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.35335/mandiri.v13i4.374

Abstract

The purpose of this research effort is to critically examine the application of electronic customer relationship management (E-CRM) practices in improving service quality in Micro, Small, and Medium Enterprises (MSMEs). The methodological approach of this research is qualitative, using data collection techniques such as observation, interviews, and data collection. shows that the implementation of E-CRM can improve service quality through features such as online reservations, customer data management, and feedback systems. Key findings show that E-CRM facilitates queue management, speeds up service processes, and increases customer loyalty. The implications of this study highlight the importance of technology-based customer relationship management for SMEs to increase competitiveness and customer satisfaction.
Evaluating Mandatory Tahfȋẓ Quran Program Implementation at Madrasah Muawanah, Siti; Said, Abdun; Furqoni, Ridwan; Muzayanah, Umi; Mustolehudin, Mustolehudin
Jurnal Pendidikan Islam Vol 8 No 2 (2022): Jurnal Pendidikan Islam
Publisher : The Faculty of Tarbiyah and Teacher Training associated with PSPII

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.15575/jpi.v8i2.20330

Abstract

Mandatory tahfȋẓ is a program initiated by the Regional Office of the Ministry of Religion Affairs Yogyakarta Province. The core of the program is that every madrasah is required to target its students to memorize the Quran at least one juz before graduating from studying at the madrasa. This paper describes and evaluates the mandatory tahfȋẓ program at Madrasah Tsanawiyah in Yogyakarta which has been running since 2016. The approach used is quantitative-qualitative. Data were collected using observation techniques, interviews, and questionnaires. The results of the study show that through the CIPP evaluation model (context, input, process, and product) the mandatory tahfȋẓ program at Madrasah Tsanawiyah in Yogyakarta is running well. In terms of the context evaluation, 5% of madrasas include tahfiz in their vision and mission. The program does not have full parental support. When it comes to input aspect, the mandatory tahfȋẓ activities are carried out by 67% of teachers with bachelor's degrees. For evaluation process, madatory tahfȋẓ is carried out for 2-8 hours of lessons. The effectiveness of madtory tahfȋẓ evaluation products is below 30%.
GENDER CHALLENGES AND DIVERSITY IN COMPENSATION MANAGEMENT: AN EMPIRICAL STUDY OF CONTEMPORARY ISSUES IN MODERN INDUSTRY Suryana, Ega Sebe; Amalia, Dira Rizki; Muawanah, Siti; Mukhlis, Ahmad
International Journal of Economy, Education and Entrepreneurship (IJE3) Vol. 4 No. 3 (2024): International Journal of Economy, Education and Entrepreneurship
Publisher : Yayasan Education and Social Center

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.53067/ije3.v4i3.356

Abstract

This study explores the complex dynamics of gender and diversity challenges in compensation management in modern industries. This comprehensive study aims to analyse the structural mechanisms that influence compensation gaps, identify causal factors, and formulate transformative strategies to achieve equity. Through a multidisciplinary methodological approach, the study combines quantitative and qualitative analyses of academic literature and policy documents. Findings reveal that complex factors, including cultural bias, organisational structures, and limited opportunities, influence compensation gaps. The study offers a comprehensive theoretical framework to understand and address compensation inequity, emphasising the importance of multidimensional interventions. Recommendations include the development of gender-responsive audit mechanisms, inclusive capacity-building programs, and organisational culture transformation. The main contribution of this study is the systematic mapping of compensation equity challenges and the provision of a strategic blueprint for organisations and policymakers.
Implementation of a Web-Based Health Service Information System to Support Homecare Services in DKI Jakarta Akbar, Sandi; Ismaningsih, Ismaningsih; Muawanah, Siti
Jurnal Ar Ro'is Mandalika (Armada) Vol. 5 No. 2 (2025): JURNAL AR RO'IS MANDALIKA (ARMADA)
Publisher : Institut Penelitian dan Pengembangan Mandalika Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.59613/armada.v5i2.4987

Abstract

The implementation of a web-based health service information system plays a vital role in supporting homecare services in DKI Jakarta by enhancing communication, accessibility, and service efficiency. This study employs a qualitative research method through literature review and library research to explore the design, development, and impact of such systems in the context of homecare. The analysis synthesizes findings from various studies on web-based platforms that facilitate interaction between patients, healthcare providers, and administrative staff, emphasizing functional accessibility, user engagement, and technology integration. Key aspects include the system’s ability to provide real-time updates on homecare visits, enable secure messaging, and streamline scheduling and service delivery. The research highlights that ease of access and relevance of information to user needs are critical factors influencing system adoption and effectiveness. Furthermore, the study discusses the benefits observed for multiple stakeholders: patients experience improved access to healthcare information and services; healthcare providers benefit from better coordination and resource management; and administrators gain enhanced oversight and business growth opportunities. Challenges such as digital literacy, infrastructure limitations, and privacy concerns are also addressed. The findings suggest that a well-designed web-based health information system, supported by complementary applications and platforms, can significantly improve the quality and reach of homecare services. This study contributes to the understanding of digital health interventions in urban Indonesian settings and offers practical recommendations for policymakers and healthcare organizations aiming to implement or enhance web-based homecare systems.
Effectiveness of Balance and Functional Exercises in Enhancing Quality of Life among Older Adults with Physical Frailty Samosir, Nova Relida; Afifah Dwi Tiffani; Muawanah, Siti; Triyulanti , Sari
Jurnal teknologi Kesehatan Borneo Vol 6 No 1 (2025): Jurnal teknologi Kesehatan Borneo
Publisher : POLTEKKES KEMENKES PONTIANAK

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.30602/jtkb.v6i1.422

Abstract

Abstrak. Lansia dengan physical frailty mengalami penurunan kemampuan fisik seperti kekuatan otot, keseimbangan, dan aktivitas fungsional, yang berdampak langsung terhadap kualitas hidup. Kondisi ini memerlukan intervensi fisioterapi yang tepat untuk mendukung peningkatan fungsi dan kemandirian. Tujuan: Penelitian ini bertujuan untuk mengevaluasi pengaruh balance exercise dan functional exercise terhadap peningkatan kualitas hidup lansia dengan physical frailty. Metode: Penelitian ini menggunakan desain studi kasus dengan satu partisipan lansia yang menjalani 12 sesi intervensi fisioterapi. Latihan yang diberikan meliputi Standing Marching, Heel Raises, Chair Squats, dan Sit-to-Stand, dengan fokus pada penguatan otot, peningkatan koordinasi, dan stabilitas tubuh. Evaluasi dilakukan menggunakan WHOQOL-BREF sebelum dan sesudah intervensi. Hasil: Menunjukkan adanya peningkatan fungsi fisik dan skor kualitas hidup dari nilai 40 dengan kategori buruk menjadi nilai 45 dengan kategori sedang, meskipun belum signifikan secara kuantitatif dalam jangka waktu intervensi yang singkat. Kesimpulan: Balance exercise dan functional exercise berpotensi efektif dalam meningkatkan kualitas hidup lansia dengan physical frailty jika dilakukan secara konsisten dan dalam durasi yang lebih panjang. Program ini dapat direkomendasikan sebagai bagian dari intervensi fisioterapi pada populasi lansia.
Effect of Motor-Cognitive Dual Task Training on Cognitive Function in patients with Dementia Triyulianti, Sari; Muawanah, Siti; Samosir, Nova Relida; Soleha, Adinda
Jurnal teknologi Kesehatan Borneo Vol 6 No 1 (2025): Jurnal teknologi Kesehatan Borneo
Publisher : POLTEKKES KEMENKES PONTIANAK

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.30602/jtkb.v6i1.423

Abstract

Dementia is a progressive neurological condition characterised by a decline in cognitive function, memory and behaviour, which significantly affects an individual's activities of daily living. As the number of elderly increases, the prevalence of dementia also shows an increasing trend and is a major challenge in geriatric health services. This study aims to evaluate the effectiveness of motor-cognitive dual-task training in improving cognitive function in the elderly with dementia. This research uses a case study method on one subject who meets the inclusion and exclusion criteria. The intervention was conducted for four weeks, totaling 12 sessions with a frequency of three times per week. Each session lasted 30-45 minutes and consisted of a combination of physical activities performed in conjunction with cognitive tasks. The exercises were designed to stimulate various domains of cognitive function as measured by the Mini-Mental State Examination (MMSE), including orientation, attention and calculation, short-term memory, language, and visuospatial abilities. Evaluation of cognitive function was conducted using the MMSE before and after the intervention. The results showed an increase in MMSE score from 21 to 24, indicating an improvement in cognitive function by 14.3%, although still in the mild dementia category. These findings support that motor-cognitive dual-task training can be an effective physiotherapy approach to improve cognitive function in patients with dementia.
Pelabelan L(2,1)pada Graf Koprima Prima dari Grup Bilangan Bulat Modulo Muawanah, Siti; Rosyida, Isnaini; Baihaqi, Muhamad Adzib; Abdurahim, Abdurahim
Imajiner: Jurnal Matematika dan Pendidikan Matematika Vol 7, No 4 (2025): Imajiner: Jurnal Matematika dan Pendidikan Matematika
Publisher : Universitas PGRI Semarang

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.26877/imajiner.v7i4.23382

Abstract

Graf dapat digunakan untuk merepresentasikan struktur dan hubungan antara elemen-elemen dalam sebuah grup. Graf koprima prima dari grup bilangan bulat modulo merupakan graf yang himpunan simpulnya berupa himpunan elemen grup dan dua simpul berbeda dikatakan bertetangga jika faktor persekutuan terbesar (FPB) dari order kedua simpul tersebut sama dengan 1 atau bilangan prima. Implementasi graf yang pernah digunakan dalam pengaturan frekuensi radio adalah pelabelan L(2,1). Penelitian ini akan menkaji tentang pelabelan L(2,1) pada graf koprima-prima dari grup bilangan bulat modulo yang beroder perpangkatan prima, yaitu Z(p^n) dengan p bilangan prima. Metode yang digunakan dalam penelitian ini adalah kajian pustaka dan analisis pola yang terbentuk dari beberapa kasus nilai p. Hasil penelitian ini menunjukkan bahwa pelabelan L(2,1) pada graf koprima-prima dari grup Z(p^n) memiiliki nilai minimal label terbesar 2p-2 untuk n=1 dan (p^n)+p-1 untuk n1
Digital technology’s impact on senior high school students’ religious attitudes Wibowo, A. M.; Laili Noviani, Nur; Muzayanah, Umi; Istiyani, Dwi; Muawanah, Siti; Mudis Taruna, Mulyani; Wahab, Wahab; Muntakhib, Ahmad; Eko Atmanto, Nugroho
International Journal of Evaluation and Research in Education (IJERE) Vol 14, No 5: October 2025
Publisher : Institute of Advanced Engineering and Science

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.11591/ijere.v14i5.30093

Abstract

The advancement of technology has revolutionized student learning, shifting from traditional textbooks to digital tools, reducing teacher-student interaction, and impacting students’ perspectives and attitudes. Students with extreme religious views sometimes rely more on digital resources than traditional ones. This study examines: i) the effect of learning resources on students’ religious attitudes; ii) the influence of social status on their attitudes; iii) the relationship between students’ motivation for religious learning and their attitudes; and iv) the interaction between diverse learning resources and social status on students’ religious attitudes. Using quantitative methods and multiple regression analysis on data from 1,020 students in Central Java, Indonesia, and employing partial least square (PLS) modeling, the study explores the influence of religious resources, social class, and motivation on students’ views. The findings show that diverse learning resources significantly foster moderate religious attitudes, with social class also playing a pivotal role. Notably, students’ motivation for religious learning mediates the relationship between learning resources and social class in shaping religious attitudes. This study contributes to educational theory by highlighting the role of learning resources in shaping outcomes, social theory by demonstrating how socioeconomic factors influence religious attitudes, and religious theory by exploring the role of digital tools in shaping religious views. These insights provide practical implications for educators in designing effective religious education strategies and promoting moderation in the digital era while emphasizing the importance of face-to-face learning for meaningful dialogue.
Meaning Revealed: Grebeg Besar in Demak, Central Java Muawanah, Siti
Studia Islamika Vol. 13 No. 3 (2006): Studia Islamika
Publisher : Center for Study of Islam and Society (PPIM) Syarif Hidayatullah State Islamic University

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.15408/sdi.v13i3.558

Abstract

This article examines a Javanese Muslim celebration known as Grebeg Besar, a celebration which maintains cultural heritage, disseminates Islam and raises the regional income of the people of Demak. Demak was established by Raden Fatah.6 According to Babad Tanah Jawa, Raden Fatah was a descendant of the last Majapahit king, Kertabhumi Brawijaya V, from a Chinese prince who was given to his favorite boy, a governor of Palembang, Arya Damar or Joko Dillah. Together with his younger brother, Raden Husen,e Raden Fatah went to Java to devote his life to the King Brawijaya V,10 by joining a ship of a trader. After landing on the coast of Java, these two brothers went their separate ways. Raden Husen continued his journey to Majapahit and became an Adipati of Terung, while Raden Fatah felt reluctant to serve a kafir (infidel) king and preferred to learn Islam under the tutelage of Sunan Ampel.DOI: 10.15408/sdi.v13i3.558