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All Journal Jurnal Manajemen dan Agribisnis The Indonesian Journal of Business Administration Kompak : Jurnal Ilmiah Komputerisasi Akuntansi Explore: Jurnal Sistem Informasi dan Telematika (Telekomunikasi, Multimedia dan Informatika) Primary: Jurnal Pendidikan Guru Sekolah Dasar Al-Iqtishad : Jurnal Ilmu Ekonomi Syariah (Journal of Islamic Economics) Teknika: Jurnal Sains dan Teknologi Fountain of Informatics Journal Sistemasi: Jurnal Sistem Informasi JOIV : International Journal on Informatics Visualization Tazkia Islamic Finance and Business Review Jurnal Sistem dan Manajemen Industri Jurnal Pendidikan Biologi JRSI (Jurnal Rekayasa Sistem dan Industri) Kinetik: Game Technology, Information System, Computer Network, Computing, Electronics, and Control Jurnal PAJAR (Pendidikan dan Pengajaran) JURNAL TEKNIK INFORMATIKA DAN SISTEM INFORMASI The Accounting Journal of Binaniaga Applied Information System and Management JITTER (Jurnal Ilmiah Teknologi Informasi Terapan) Technomedia Journal SEIKO : Journal of Management & Business Jiko (Jurnal Informatika dan komputer) Jurnal Nasional Pendidikan Teknik Informatika (JANAPATI) JURIKOM (Jurnal Riset Komputer) JURTEKSI Jurnal Ilmiah Mandala Education (JIME) JIPI (Jurnal Ilmiah Penelitian dan Pembelajaran Informatika) Systemic: Information System and Informatics Journal IJIES (International Journal of Innovation in Enterprise System) At-tijaroh: Jurnal Ilmu Manajemen dan Bisnis Islam Jutisi: Jurnal Ilmiah Teknik Informatika dan Sistem Informasi Jurnal Teknologi Informasi dan Multimedia Journal of Information Systems and Informatics IJAIT (International Journal of Applied Information Technology) Jurnal Teknologi Dan Sistem Informasi Bisnis Zonasi: Jurnal Sistem Informasi Jurnal JTIK (Jurnal Teknologi Informasi dan Komunikasi) JISA (Jurnal Informatika dan Sains) JOURNAL OF INFORMATION SYSTEM RESEARCH (JOSH) International Journal of Advances in Data and Information Systems Jurnal Pembangunan dan Kebijakan Publik MALIA: Journal of Islamic Banking and Finance Akrab Juara : Jurnal Ilmu-ilmu Sosial Jurnal Teknik Informatika (JUTIF) KLIK: Kajian Ilmiah Informatika dan Komputer J-SAKTI (Jurnal Sains Komputer dan Informatika) TIERS Information Technology Journal Jurnal Pajak dan Bisnis (Journal of Tax and Business) INTERNATIONAL JOURNAL OF EDUCATION, INFORMATION TECHNOLOGY, AND OTHERS Economic Reviews Journal Jurnal Antropologi Sumatera eProceedings of Engineering Eduvest - Journal of Universal Studies Ranah Research : Journal of Multidisciplinary Research and Development Jurnal Sistem Informasi Al-Tasyree: Jurnal Bisnis, Keuangan dan Ekonomi Syariah Jurnal Pembangunan dan Kebijakan Publik Jurnal Harmoni: Jurnal Akuntansi dan Keuangan Kesatria : Jurnal Penerapan Sistem Informasi (Komputer dan Manajemen) Scientific Journal of Informatics Al-Infaq : Jurnal Ekonomi Islam Irtiqo: Postgraduate Journal of Islamic Economics, Finances and Accounting Studies
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Journal : joiv international journal on informatics visualization

The IT Services Management Architecture Design for Large and Medium-sized Companies based on ITIL 4 and TOGAF Framework Santosa, Iqbal; Mulyana, Rahmat
JOIV : International Journal on Informatics Visualization Vol 7, No 1 (2023)
Publisher : Society of Visual Informatics

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.30630/joiv.7.1.1590

Abstract

The development of information technology occurs rapidly in almost all areas of life. All companies must immediately carry out a business transformation following the development of information technology to survive amid increasingly fierce competition. One of the keys to this business transformation's success is an enterprise architecture that is used as a reference in planning, developing, operating, and monitoring company information technology. Implementation of service management practices in state-owned enterprises needs to be translated into IT Services Management Architecture Design, that match the IT Governance Principles as mandated in PER-03/MBU/02/2018. This research focuses on preparing an enterprise architecture design in IT service management by referring to ITIL 4 best practices. The resulting solution is a target architecture design in the business domain, data, and applications arranged according to the TOGAF framework. It was carried out in four stages: scope identification, which defines practices; preliminary phase, which resulted in 11 architecture principles; architecture vision that produces a value chain for IT service provider organizations; a business architecture which resulted in a business service/function catalog consisting of 13 business functions and 43 business services; and an information system architecture that produces a conceptual data model on the three main priority processes of IT service management and an application use-case diagram that describes the relationship between the four actors (users, service managers, service desks, and support groups) with their roles in applications. The enterprise architecture has been designed following the scope of IT service management practices commonly used as a reference for all large and medium-sized companies.
Co-Authors Aang Abdulah Zein Aang Abdulah Zein Abdul Azis Abus, Achdial Farhan Achdial Farhan Abus Achmad Fadhli Satriadi Achmad Firdaus Ade Fajar Ramdhani Ade T utty R Rossa Ade Tutty R Rossa Adiyatma Sadya Nugraha Adjie, Askardiya R. Affifiana Prisyanti Afif Zaerofi Afifah Nurul Izzati Afni Yoana Afrianda Gaza Ontoreza Afrit Wira Buana Ahmad Atqan Setyoso, Fandi Ahmad Mukhlis Yusuf Aisyah, Salsabill Nur Akbar Adriansyah Akhmad - Sultoni Ali, Mahbubi Amanda Yunia Zafarina Ananda Viamianni Andika, Dafa Andyas, Muhammad Anugerah Anni Erlina Batubara Anni Erlina Batubara, Anni Erlina Annisa Mughniati Ari Fajar Santoso Aria Riezki Fhadila Aria Riezki Fhadila Arief Luqman Hakim Arip Rahman Arip Rahman Asti Amalia Nur Fajrillah Ayu Priyambodo Azzahra, Nilam Eria Azzahra, Octamevia Inkaputri Bq. Dinda Tarbiyatuzzahrah Budiman, Shirin Salman Cania Mustika Sundalusia Cantika Dewi Fortuna Damas Agryan Permana Damayanti, Dida D. Delphine Yusticia Ratnasari Deri Pran Kurniawan Deti Rostinii Devita Wulandari Dewi, Yusnia Wilujeng Dwi Milenia Dian Suci Astuti Dicky Yudha Handika Dika, Dafa Dinda Bayu Rama Dinda Sekar Cendani Dini Salsabila di Kusumah Dumauli N B Simanjuntak Eki Muhammad Mulki Farhan Elviera Mahayati Haris Erliza Noor Estiningtyas, Elysia Fadhil Alreyhan Pahrevi Fakhrurroja, Hanif Farah Luthfia Farit Mochamad Afendi Fathoni, Rizki Fauzi, Rokhman Felayati, Fiqha Fernaldi Jonathan Fernaldi Jonathan Fitriyana Dewi Fredella, Anisah Fritasya Dwiputri Suryoputro Ghina Khaerunnisa Gita Desca Purnama Hafilah Nurajrina Hamdani, Muh Harnie Agustina Hasruddin Hasruddin Hasruddin Hendri Tanjung Hendriawan, Hendri Hikam Haikal Radya Hans Ananza Inas Nisrina Inayatul Maghfiroh Iqbal Asrian Amin Iqbal Santosa Iqbal Yulizar Mukti Irfan Darmawan Irma Angraeini Irma Angraeini Irma Angraeini, Irma Jihan Rizkyta Fitri Jonathan, Fernaldi Juandra Prisma Mahendra Judi Alhilman, Judi Karina Tarigan Khairiyah, Izzah Kresnaufal Nur Fadhillah Lubis, Rusdi Hamka Lukman Abdurrahman Luthfi Ramadani M. Agung Rizaldi M. Agung Rizaldi M.Zahid Syafnel Maghfiroh, Inayatul Mahbubi Ali Maria Astuti Masruhen, Mohmed Firdaus bin Maulana, Tubagus N.A. Meirizky Anjani Purwati Ningsih Miyati, Hijul Mochamad Teguh Kurniawan Mochammad Teguh Kurniawan Mohmed Firdaus bin Masruhen Monica Suryatama Deby Muhammad Haikal Qolby Muharman Lubis Mukhamad Najib Murahartawaty Murahartawaty Nabeel Azhar Garnida Nabila Nur Najmi Laila Nada Lutfi Rinanty Nana Mulyana Nana Mulyana Nana Mulyana Nana Mulyana Nasution, Shafira T. Natalia, Mega Ayu Naufal M. Fadilah Naufal Rahmadaffa Ariekananda Nazmi Robbiyani Nia Ambarsari Novi Andriani, Novi Nur Rozak Nuraripin, Ahmad Nurdinintya Athari Supratman Nurul Afifah Nurul Hilmiyah Pradika Adhea Gevani Laksana Pratama, Alfin Yoga Prayudi, Reynaldy Aditya Prima Audina Wibowo Purnama, Gita Desca Putri, Nasywah Nabilah R. Wahjoe Witjaksono Rahayu, Indah Sari Rahmadana, Aini Rahmat Rizal Rakan, Raihan Ramadhani, Luthfi Ramdani, Rama Putra Rara Genta Munggarani Basri Rashikha, Nai`la Ratih Cintya Lestari Ratih Cintya Lestari Ratih Cintya Lestari, Ratih Cintya Rd. Rohmat Saedudin Ridha Hanafi Rilia Putri Rizka Putri Wahyuni Rizki Fathoni Adianto Riznawati, Nisrina Rochmad - Rohmat Saeduddin Rostini, Deti Rusdi Hamka Lubis Ryan Adhitya Nugraha Ryan Adhitya Nugraha Safitri, Shintya Rahma Saputra, Muhammad Tamami Dwi Sari, Laras Ayu Ditya Shintya Rahma Safitri Sinandhi, Raihan Achmad Siti Fildzah Nadhilah Suhermawan Soni Fajar Surya Gumilang Sova, Mohamad Sofan Sri Handayani Sri Handayani Sudarso Kaderi Wiryono Suharyanto H Soro Suharyanto H. Soro Sujadi, Salma Andini Surya, Ignatius Christ Tampubolon, Claery Jessica Tantan Hadian Tantan Hadian Taufik Nur Adi Tien Fabrianti Kusumasari Trias Andati Trias Zulfa Nurafifah Trigama, Ginna Tubagus Nur Ahmad Maulana Tuti Alawiyah Uli Artha Vabrizio Rivelino Ramadhan Moreno Wafiyah, Afifah Hasna Wahyu Istiqo Marga Cromer Widi Setia Cahyani Widia Juliani Widyatasya Agustika Nurtrisha Wildan Faudzan Maulana Haryono Yahyah, Zul Fauzi Yanti Yulianti Yuli Adam Prasetyo Yuli Prasetyo Yunia Dwie Nurchayanie Zulkarnain Muhammad Ali Zulkarnain Muhammad Ali