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All Journal Lex Jurnalica (Ilmu Hukum) Jurnal Pengabdian Masyarakat AbdiMas SENTRI: Jurnal Riset Ilmiah Journal of Artificial Intelligence and Digital Business
Anatomi Muliawan
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Aerospace Engineering Humanities Computer Science & IT Economics, Econometrics & Finance Education Electrical & Electronics Engineering Engineering Law, Crime, Criminology & Criminal Justice

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Journal : SENTRI: Jurnal Riset Ilmiah

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Consumer Protection in Electronic Commerce Reviewed from the Aspect of Contractual Liability in Marketplace Platforms Muliawan, Anatomi; Maharani, Desrina Tiara
SENTRI: Jurnal Riset Ilmiah Vol. 5 No. 2 (2026): SENTRI : Jurnal Riset Ilmiah, Februari 2026 (In Press)
Publisher : LPPM Institut Pendidikan Nusantara Global

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.55681/sentri.v5i2.5673

Abstract

Electronic commerce through marketplaces is rapidly growing, offering convenience in transactions but also creating challenges in consumer protection. Consumers remain vulnerable due to asymmetric information, differences in geographic location, limitations of liability clauses in marketplace terms, and difficulties in accessing evidence. This study aims to analyze: (1) Consumer protection regulations in electronic commerce under Law Number 8 of 1999 concerning Consumer Protection, and (2) The contractual responsibility of marketplaces in safeguarding consumers. Using normative legal research with statutory and conceptual approaches, the study analyzes data qualitatively through literature review. The results indicate that while the Consumer Protection Law provides normative rightssuch as information, safety, and compensation the law is not fully adapted to digital transactions, leaving gaps in enforcement and remedies. Marketplaces, as intermediaries, hold contractual responsibility through mechanisms like complaint handling, refunds, and product returns. However, limitations of liability and unclear procedures for exercising consumer rights create legal uncertainty and weaken consumer protection. The study concludes that these gaps should be addressed by strengthening and clarifying marketplace contractual responsibilities, ensuring effective, fair, and legally certain protection for consumers in electronic commerce.
Co-Authors Achmad Edi Subiyanto Ade Hari Siswanto Agus Suprayogi Ahmad, Ahluddin Saiful Alfiana, Rita Anna Triningsih Annisa Fitria Arty, Selvy Yuni Azis, Riska Amelia Azis, Rizka Amelia Aziz, Rizka Amelia Bertha, Anna Citra, Lana Fadila Ernawati Ernawati Feriza, Gousta Fitria Olivia Hartadi, I Gede Henry Arianto Hikmawati, Elok Horadin Saragih I Gede Hartadi Kurniawan Irmanjaya Thaher Juanda Juanda Lisasih, Nin Yasmine Maharani, Desrina Tiara Menwih, Menwih Nazah, Farida Nurun Nur Hayati Nurhayani nurhayani Pardamean Harahap Rahmadani, Adhining Prabawati Samusamu, Elbert Iven Christian Simanjuntak, Adolf Sri Redjeki Slamet Suprajogi, Agus Veithzal Rivai Zainal Wardhani, Sri Pramudya Wasahua, Idris Wasis Susetio Widiatno, Men Wih Wiraguna, Sidi Ahyar Zulfikar Judge