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All Journal JURNAL KEBANGSAAN Holistic Journal Of Management Research Swabumi (Suara Wawasan Sukabumi) : Ilmu Komputer, Manajemen, dan Sosial Syntax Literate: Jurnal Ilmiah Indonesia Journal of Economic, Bussines and Accounting (COSTING) SELAPARANG: Jurnal Pengabdian Masyarakat Berkemajuan J-MAS (Jurnal Manajemen dan Sains) SEIKO : Journal of Management & Business Alignment: Journal of Administration and Educational Management JURNAL PENDIDIKAN TAMBUSAI At-Tadbir : jurnal ilmiah manajemen EQIEN - JURNAL EKONOMI DAN BISNIS Jesya (Jurnal Ekonomi dan Ekonomi Syariah) (JRAMB) Jurnal Riset Akuntansi Mercu Buana DIKEMAS (Jurnal Pengabdian Kepada Masyarakat) KREATIF : Jurnal Ilmiah Prodi Manajemen Universitas Pamulang Jurnal Ekonomi Manajemen Enrichment : Journal of Management BASKARA: Journal of Business and Entrepreneurship Coopetition : Jurnal Ilmiah Manajemen Jurnal Ilmiah Wahana Pendidikan Innovative: Journal Of Social Science Research e-Jurnal Apresiasi Ekonomi Jurnal Penelitian Pendidikan Indonesia
Dede Jajang Suyaman
Universitas Singaperbangsa Karawang
Religion Agriculture, Biological Sciences & Forestry Arts Humanities Computer Science & IT Control & Systems Engineering Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Engineering Environmental Science Health Professions Languange, Linguistic, Communication & Media Law, Crime, Criminology & Criminal Justice Medicine & Pharmacology Nursing Public Health Social Sciences Other

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Analisis Swot Dalam Perumusan Strategi Pengembangan Usaha Kuliner Gudeg Eyang Putri, Selviana Junaedi; Suyaman, Dede Jajang; Muhammad, Rabhi Fathan; Kusnanto, Danang
SEIKO : Journal of Management & Business Vol 9, No 1
Publisher : Program Pascasarjana STIE Amkop Makassar

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37531/sejaman.v9i1.10609

Abstract

Penelitian ini membahas tantangan yang dihadapi kuliner tradisional seperti Gudeg Eyang dalam mempertahankan eksistensi di tengah dinamika pasar, perubahan selera konsumen, serta meningkatnya intensitas persaingan. Metode penelitian menggunakan pendekatan kualitatif dengan teknik pengumpulan data melalui wawancara, observasi, dan studi dokumentasi untuk menggali faktor internal dan eksternal yang memengaruhi strategi bisnis. Analisis data dilakukan menggunakan Model Analisis SWOT yang mengidentifikasi kekuatan, kelemahan, peluang, dan ancaman yang dihadapi Gudeg Eyang. Hasil analisis menunjukkan bahwa kekuatan utama terletak pada keaslian cita rasa, kedekatan dengan pelanggan, dan reputasi budaya lokal. Namun, kelemahan masih ditemukan pada aspek inovasi produk, pemanfaatan digital marketing, serta pengelolaan sumber daya manusia. Dari sisi eksternal, peluang muncul melalui tren minat terhadap kuliner tradisional dan potensi ekspansi pasar digital, sementara ancaman berasal dari perubahan preferensi konsumen dan persaingan produk sejenis. Berdasarkan hasil tersebut, strategi yang direkomendasikan meliputi diversifikasi kanal distribusi, penguatan identitas merek berbasis kearifan lokal, optimalisasi teknologi digital untuk promosi, serta peningkatan kapasitas SDM guna meningkatkan adaptabilitas terhadap perubahan pasar. Penerapan strategi ini diharapkan mampu memperkuat daya saing dan menjaga keberlanjutan usaha Gudeg Eyang secara jangka panjang.
Analysis of consumer satisfaction with digital marketing and service quality Dede Jajang Suyaman; Cucun Cunayah; Widiarti Widiarti; Moch Fachrizal Nurhanansyah
JPPI (Jurnal Penelitian Pendidikan Indonesia) Vol. 10 No. 1 (2024): JPPI (Jurnal Penelitian Pendidikan Indonesia)
Publisher : Indonesian Institute for Counseling, Education and Theraphy (IICET)

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.29210/020243684

Abstract

The phenomenon of technological development is growing rapidly based on digital information system technology in Indonesia today. Some financial products and exchange rates commonly used in electronic payments have now become an unavoidable paradigm in trade or services. Objective This research aims to determine the condition of digital marketing variables, service quality and customer satisfaction at Brits Hotel Karawang. This research is a sample study conducted by consumers as respondents in the research, data collection using a questionnaire with a total of 100 respondents consisting of consumers and visitors to Café and Resto Karawang. The analytical method used is a quantitative method with descriptive analysis and verification analysis. To process the data the author used the help of Microsoft Excel 2016 and SPSS 22 For Windows programs. The results of the research that has been carried out state that digital marketing is at quite good criteria, service quality is at quite good criteria and customer satisfaction is also at quite good criteria. The T test results show that digital marketing partially influences customer satisfaction, service quality partially influences customer satisfaction. The F test results show that digital marketing and service quality simultaneously influence customer satisfaction. To get better customer satisfaction, Brits Hotel Karawang must pay more attention to digital marketing and service quality simultaneously. Because these two variables play an important role in customer satisfaction. This implication reflects the need for organizations to continue to adapt to technological trends and focus on developing these aspects to win competition in an increasingly digital market. Additionally, the findings of this research also underscore the importance of understanding customer perceptions and preferences in the context of digital marketing to improve their impact on overall customer satisfaction.
Strategi Pengembangan Inovasi Bisnis pada Optik Aletalens untuk Meningkatkan Daya Saing Patricia Gunadhi, Leony; Sri Ayu Lestari; Danang Kusnanto; Rabhi Fathan Muhammad; Dede Jajang Suyaman
Journal Of Administration and Educational Management (ALIGNMENT) Vol. 9 No. 1 (2026): Journal Of Administration and Educational Management (ALIGNMENT)
Publisher : Institut Penelitian Matematika, Komputer, Keperawatan, Pendidikan dan Ekonomi (IPM2KPE)

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31539/rv25c230

Abstract

This study aims to analyze Optik Aletalens' business innovation development strategy to enhance its competitiveness amidst the increasingly competitive and digitalized optical industry. The research method used was a qualitative approach with a descriptive case study design. Data collection techniques included in-depth interviews, direct observation, and documentation. These data were analyzed using thematic analysis and comparative Business Model Canvas (BMC) mapping before and after the innovation development. The results indicate that the innovations implemented included strengthening digital marketing through social media and WhatsApp Business, improving customer experience-based service quality with the support of modern eye examination equipment, and developing partnership strategies and customer loyalty programs that expand market segments and enhance customer interaction. The study's conclusions confirm that an integrated, customer-value-oriented business model transformation can strengthen the value proposition, diversify distribution channels and revenue sources, and build a sustainable competitive advantage for Optik Aletalens.   Keywords: Business Model Innovation, Business Model Canvas, Competitiveness, Digital Transformation  
Co-Authors Abd. Rasyid Syamsuri Abdilah Zulkarnaen Afifah Fauziyyah Agustin, Ricky Agustin, Ricky Denis Ahmad Almaududi Nur Ahmas Andrianto, Muhammad Rizky Asep M, Aripin Ayudia, Selly Bambang Setiawan Banuara Nadaek Banuara Nadeak Budi Rahayu, Budi Cucun Cunayah Cunayah, Cucun Dede Ratnaningrum Dekky SI Efendi Dewi Juniar Dewi Nuzila Ramadanita Dewi Puspasari Didit Supriadi Dion Alan Nugraha Edi Suswardji Edi Suswardji Nugroho Eka Alfaridzi Erica Julianthi Priatna Evi Fitri Andriani Hartelina Hendra Susila Hermawan, Hendra Hersona Sonny Hersona, Sonny Hussayna, Adnan Gristian Ila Karmila Irma, Nuri Junjun Sirojudin Kusmayadi, Odang KUSNANTO, DANANG Lestari, Nurmala Suci Lina Sukmasari Maula, Kholida Atiyatul Moch Fachrizal Nurhanansyah Muhamad Ari Maulana Muhamad Guntar Suryaatmaja Muhamad Natsir Muhammad Adhimawan Wijaya Muhammad, Rabhi Fathan Nadeak, Banuara Nelly Martini Nunung Nurhasanah Nunung Nurhasanah Nurhanansyah, Moch Fachrizal Patricia Gunadhi, Leony Piantara, Seia Puspitaloka, Nina Putri, Maysa Rewandi Putri, Selviana Junaedi Rabhi Fathan Muhammad Rahma Suryani Rahmi Amalia Seia Piantara Solehudin Solehudin, Solehudin Sonny Hersona Sonny Hersona Sonny Hersonna Sony Hersona Sophira Alifiana Sri Ayu Lestari Sukron Suprapti, Heni Sutarjo Syamsul Huda Tati Yulianti Widianto Widi Widiarti Widiarti Widiarti Widiarti Yeni Yulianti, Tati Zaelani, Ahmad Zahra, Syifa Zahra, Syifa Nida