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All Journal Teknika Sinkron : Jurnal dan Penelitian Teknik Informatika Informatics for Educators and Professional : Journal of Informatics SELAPARANG: Jurnal Pengabdian Masyarakat Berkemajuan INTECOMS: Journal of Information Technology and Computer Science JURNAL PENDIDIKAN TAMBUSAI Progresif: Jurnal Ilmiah Komputer Jurnal Sains dan Teknologi Jurnal JTIK (Jurnal Teknologi Informasi dan Komunikasi) Jurnal Teknik Elektro dan Komputasi (ELKOM) Community Engagement and Emergence Journal (CEEJ) REMIK : Riset dan E-Jurnal Manajemen Informatika Komputer Jurnal Informatika dan Teknologi Komputer ( J-ICOM) Jurnal Indonesia : Manajemen Informatika dan Komunikasi Jurnal Teknologi Sistem Informasi dan Sistem Komputer TGD Jurnal Vokasi Informatika (JAVIT) AJAD : Jurnal Pengabdian kepada Masyarakat Jurnal Pendidikan Sains dan Komputer International Journal Software Engineering and Computer Science (IJSECS) Indonesian Journal of Multidisciplinary Science Aptekmas : Jurnal Pengabdian Kepada Masyarakat Malcom: Indonesian Journal of Machine Learning and Computer Science Journal of Artificial Intelligence and Digital Business Cross-border CKI On Spot SmartComp Jurnal Indonesia : Manajemen Informatika dan Komunikasi Jurnal Pengabdian Nasional (JPN) Indonesia International Journal of Law Social Sciences and Management
Akbar, Yuma
STIKOM CIPTA KARYA INFORMATIKA
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Journal : CKI On Spot

 1 
PENERAPAN TEXT MINING UNTUK ASSINGMENT COMPLAINT HANDLING CUSTOMER TERHADAP DIVISI TERKAIT MENGGUNAKAN METODE DECISSION TREE ALGORITMA C4.5 (STUDI CASE : PT. XL AXIATA, TBK) Dedi Dwi Saputra; Bryan Pratama; Yuma Akbar; Windu Gata
CKI ON SPOT Vol 11, No 2 (2018): CKI On SPOT
Publisher : STIKOM CKI

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ABSTRACTError assignment on customer complaints handling against a division causes customer complaints not to be processed optimally, this can lead to a negative war of mouth in a company. The purpose of this research is to make an implementation of handling customer complaints towards a division processed optimally by using text mining and the C4.5 algorithm. From the results of these research will be evaluated and validated with the ROC curve to determine the level of accuracy on the decision tree in making classification of complaint handling of the division. With this decision support system, it’s expected to facilitate and accelerate a complaint from the customer and maximize customer service performance in the company PT. XL Axiata, Tbk.Keywords: Customer; Complaint handling; Text mining; Decission tree; Algoritma C4.5;
MARKET BASKET ANALYSIS MENGGUNAKAN ALGORITMA APRIORI BERBASIS BAHASA R (Studi Kasus Transretail Indonesia) M Jundi Hakim; Yuma Akbar
CKI ON SPOT Vol 11, No 2 (2018): CKI On SPOT
Publisher : STIKOM CKI

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ABSTRACTMarket Basket Analysis are processing technique for discovery of relationships between various kinds of goods. The main Objective of the Market Basket Analysis in retail to provide information for distributors to find out the purchasing behaviour of customers, which can assist distributors in creating the right choice. There are various the algorithm is available to conduct market basket analysis. This journal discusses data mining techniques, with association rules that can help examine customer buying behaviour and held increase sales. The results can provide price references for cross selling, designing promotions and a placing merchandise in stores to increase sales. Keywords:    Market Basket analysis; Ritel; Data Mining
PENERIMAAN CALON SISWABARU DAN PENENTUAN PENJURUSAN DENGAN ALGORITMA C 4.5 SMK PLUS PGRI 1 CIBINONG Sumpena Sumpena; Yuma Akbar; Nirat Nirat
CKI ON SPOT Vol 11, No 2 (2018): CKI On SPOT
Publisher : STIKOM CKI

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ABSTRACTEducational institutions at the moment especially Vocational Schools are required to have superior competitiveness in all sectors by utilizing all the resources they have, including prospective students - they must have the special expertise they have as long as they study at Vocational High Schools (Vocational High Schools) . Decission tree method is a flowchart structure that is similar to a tree structure, each tree point is an attribute that has been tested, each branch is a test result, and the end point is a class division produced C4.5 algorithm and decision tree are two inseparable models, because to build a decision tree, it needs a C4.5 algorithm. From the existing problems, a method is used to classify prospective students based on majors, namely by using the C.45 algorithm method and Rapid Miner Application. Keywords:    Majoring in prospective students, Decission Tree, C.45 Algorithm 
ANALISA DAN PERANCANGAN SISTEM MOBILE CUSTOMS BERBASIS IOS PADA DIREKTORAT JENDERAL BEA DAN CUKAI Yuma Akbar; Dewa Gde Adi Murthi Udayana
CKI ON SPOT Vol 14, No 2 (2021): CKI ON SPOT
Publisher : STIKOM CKI

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Abstract

Information on tracking postal items and import duties on products or goods received by customsstakeholder is very necessary to be presented transparently. Therefore the Directorate General ofCustoms and Excise provides facilities for easy access to this information by using an iOS-basedmobile customs system. The method used in designing and developing iOS-based Mobile CustomsSystem is the waterfall method which in every process is corrected. Data source collection and fieldobservations were also conducted to understand business processes and problems that occurredbefore the implementation of the iOS-based Mobile Customs System. The results of the design anddeveloping of applications can run in accordance with the design that has been made by still payingattention to the applicable laws.
ANALISIS PENGARUH E-SERVICE QUALITY TERHADAP CUSTOMER SATISFACTION YANG BERDAMPAK PADA CUSTOMER LOYALTY PT BAYU BUANA TRAVEL TBK Doddy Mulyadi Saputra; Sumpena Sumpena; Yuma Akbar
CKI ON SPOT Vol 11, No 2 (2018): CKI On SPOT
Publisher : STIKOM CKI

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ABSTRACTThe purpose of this study is to determine the effect of e-service quality on customer satisfaction and its impact on customer loyalty of PT Bayu Buana Travel, Tbk. With non-probability technique (census), questionnaires were collected and used in data processing using Structural Equation Modeling with WarpPLS program and Importance Performance Analysis methods. Based on this research, it was found that e-service quality has an influence on customer satisfaction, customer satisfaction has an influence on customer loyalty, e- service quality has an influence on customer loyalty, and e-service quality and customer satisfaction has an influence on customer loyalty. The e-service quality attributes, such as the website providing accurate information, the website having a good reputation, all online payment be confirmed, the website easy to use, and the products/services on the website delivered according to the time, need to be improved and enhanced.Keywords:  e-service  quality,  customer  satisfaction,  customer  loyalty,  structural  equation  model,  important performance analysis
Co-Authors AA Sudharmawan, AA Abdillah, Gipari Pradina Abdul Shomad Abdulloh Abror, Ikhsan Adhipramana, Fernanda Aditya Bagas Pramudhi Aditya Zakaria Hidayat Adzani, Adinda Mutiara Agung Pratama Agung Wianata Sugeng Kusuma Agung Wiranata Sugeng Kusuma Ahluna, Faza Ahmad Zulfikar Aidil Rizki Hidayat Aimar, Muqorrobin Akhsani, Ziyat Akmaludin Akmaludin Al Ammaar, Mohammad Farroos Albahy, Abdurrahman Asyam Aldi Sitohang Aldino Nur Ihsan Angga Tristhanaya Anita Rosiana Anwar, Imam Dzikrilloh Arfadhillah, Zahra Arham, Muhammad Ari Ramadhan Arief, Yoga Sofyan Arif, Sulthan Cendikia Arinal, Veri Aula, Raisah Fajri Aulia, Mutia Dwi Awang Hariman, Aloisius Az-zahra, Haura Salsabila Azis, Iim Muhaemin Abdul Aziz Septian Amrullah Azzahra, Yasmin Aulia Bachtiar, Yuliana Bebriani, Serli Benny Sulaiman K Betty Yel, Mesra Bintoro, Bayu Bryan Pratama Cahyono, Bayu Adi Candra Milad Ridha Eislam Dadang Iskandar Mulyana` Dadang Iskandar, Dadang Damayanti, Yulia Dava Septya Arroufu Dedi Dwi Saputra Dewa Gde Adi Murthi Udayana Doddy Mulyadi Saputra Edhy Poerwandono Edhy Poerwandono Eka Satria Maheswara Fadhil Khanifan Achmad Fadillah, Fauzan Fahmi Chairulloh Faisal Akbar Farhani, Aulia Febrianti, Syafira Feni Putriani Fentri Boy Pasaribu Fernanda Adhipramana Gusniar Alfian Noor Hartinah, Suci Sugih Hengky, Mario Hidayat, Aditya Zakaria Ikhwanul Kurnia Rahman Jodi Juliansah Juliansah, Jodi Julianto, Muhammad Rizky Lestari, Dinny Amalia M Ilham Setya Aji M Jundi Hakim Mafazi, Luthfillah Marjuki Maulana Putra Hertaryawan, Ryfan Mayangsari, Descania Meilisa Miftahul Huda Mizsuari Muamar Rizky Muhamad Farisi Muhamad Fikri Nugraha Muhammad Faizal Lazuardi Mulya, Citra Pricylia Ananda Nadip, Muhamad Zaeni Nirat Nirat Nirat, Nirat Novianto, Firza NST, Silvan Nufus, Reda Hayati Nugraha, Muhamad Fikri Nur Arif Khairudin Nur Oktavian Nurfaishal, Muhammad Dzaky Nurmaylina, Vivi Oka Prasetiyo Oky Tria Saputra Oky Tria Saputra7 Permatasari, Veren Nita Piqih Akmal Poerwandono, Edhy Praja Raymond , Samuel Pramudita, Diky Prasetiyo, Oka Putri S, Dhiyah Labibah Nauli Putri Wibowo, Salsabila Qibthiyah, Mariyatul Qolbi, Rofika Ramadhan, Muhammad Arya Regita, Anggit Nur Hannaa Rezha Mulia Revandy Richard Franido Richard Franido Rizki Maulana, Rizki Rizky Adawiyah Rosiana, Grace Lolita S, Fahmi Chairulloh Widia Safhani, Rizca Sahrul Hidayat Sahrul Hidayat Saputra, Mochammed Erryandra Sarimole, Frencis Matheos Septiansyah, Ade Setiawan, Kiki Sibarani, Julvan Marzuki Putra Sinaga, Putri Cahyani Sri Lestari Sri Lestari SRI LESTARI Sugiharto, Tri Sugiyono Sugiyono Sugiyono Sumpena Sumpena Sumpena, Sumpena Surapati, Untung Sutisna Sutisna Sutisna Sutisna Suwandi Tegar Muhamad Hafiz Tegar Muhamad Hafiz Toriq, Fatkul Tri Wahyudi Tundo, Tundo Untung Surapati Untung Surapati Untung Wahyudi Untung Wahyudi Wahyu Saputro Wijaya, Rohmat WINDU GATA Yusril Nurhadi AS