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Analisis Pengalaman Pengguna pada Aplikasi Mobile Banking dengan Metode UX Curve (Studi Kasus : BRI Mobile Banking) Nadiatul Khaira; Hanifah Muslimah Az-Zahra; Alfi Nur Rusydi
Jurnal Pengembangan Teknologi Informasi dan Ilmu Komputer Vol 4 No 3 (2020): Maret 2020
Publisher : Fakultas Ilmu Komputer (FILKOM), Universitas Brawijaya

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Abstract

Bank BRI is one of the banks that have provided digital services for their customers. BRI management realizes that if they do not actively innovate, they will be displaced by banks that are more advanced in their technological development, given the current needs of the community. This study aims to identify changes in user experience by evaluating long-term user experience using the UX Curve method. In the data collection stage, the UX Curve is divided into 5 points of view, namely general UX, degree of use, utility, ease of use, and attractiveness and produce 100 curves. Based on the 100 curves obtained, the resulting improving curves amounted to 44 curves, the resulting deteriorating curves amounted to 39 curves and the resulting stable curves totaled 17 curves. The reasons for changing user experience on the BRI Mobile Banking application were as many as 514 reasons for changing the application with an average of 29.6 (14.55 positive and 11.15 negative N = 20). The reasons most frequently cited by respondents are reasons that fall into the usability aspect of 177 with an average of 8.85 (5.35 positive and 3.5 negative, N = 20). Meanwhile, the category with the least reason is the motivational category with an average of 2.1 (1.35 positive and 0.75 negatives, N = 20). Based on aspects of this reasoning it can be concluded that the aspect that most influences the change in the user experience of BRI Mobile Banking applications is the usability aspect.
Analisis Sentimen Berbasis Aspek Ulasan Pelanggan Terhadap Kertanegara Premium Guest House Menggunakan Support Vector Machine Wirdhayanti Paulina; Fitra Abdurrachman Bachtiar; Alfi Nur Rusydi
Jurnal Pengembangan Teknologi Informasi dan Ilmu Komputer Vol 4 No 4 (2020): April 2020
Publisher : Fakultas Ilmu Komputer (FILKOM), Universitas Brawijaya

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Kertanegara Premium Guest House is one of the inns in the city of Malang, located on Jl. Semeru No.59. Kertanegara is very aware of the importance of the existence of E-WOM (Electronic Word Of Mouth) for the continuity of its business. E-WOM can be disseminated through customer reviews. Kertanegara has two sources of customer reviews namely Guest Reviews and online reviews on the OTA (Online Travel Agent) site. At present, the process of processing customer reviews is still focused only on Guest Review. But on the other hand, Kertanegara also has a review on the OTA website that needs to be processed because 90 percent of the booking process comes from the OTA website. One method that can be used to analyze and process the review text is sentiment analysis. Sentiment analysis is carried out at the aspect level to determine services and aspects that have negative or positive polarity using the Support Vector Machine (SVM) and Term Weighting (TF-IDF) methods. The review text data used in the Indonesian language comes from the sites of Agoda.com, Expedia, Pegi-Pegi, Booking.Com, TripAdvisor and has a timeline from 2012 to 2019. Testing the classification results produce an average Accuracy value above 70%. The results of the analysis are then visualized through a dashboard by displaying 6 important components so that it can assist Kertanegara in taking strategic steps to fix, improve and improve services that have negative polarity.
Evaluasi Sistem E-rapor Direktorat PSMA Terhadap Aspek Usability dan Utility (Studi Kasus: SMAN 1 Tuban) Nada Awaliyah Mas'an Putri; Ismiarta Aknuranda; Alfi Nur Rusydi
Jurnal Pengembangan Teknologi Informasi dan Ilmu Komputer Vol 4 No 7 (2020): Juli 2020
Publisher : Fakultas Ilmu Komputer (FILKOM), Universitas Brawijaya

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Abstract

E-rapor Direktorat PSMA is a system provided by the Indonesian government to help process the scores of senior high school students. Every national school is required to use this system and due to there is still no structured research to find out how the system is used in school. In this research usability testing will be used to investigate wether the system is usable for teachers of SMAN 1 Tuban. System utility research was also conducted to explore the use of the system in this school and how the system fulfilled the school requirement. The test is conducted using usability testing method based on the three usability aspects as accordance to ISO 9241-11, namely effectiveness, efficiency, and satisfaction. The data was obtained from task testing, questionnaires, and interviews. The result of each usability aspects is calculated using relations formula to obtain a quantitative assessment, other than that, the testing also resulted in some specific problems with the improvement suggestions given. The utility research is conducted through interview based on the six utility aspects by Kendall & Kendall which consisted of possession, form, time, place, actualization, and goal. The result of utility research is in form of quantitative assessment of the system and some new user needs. The conclusion from this research is users can operate the system well but the system still needs some improvements in some aspects.
Sistem Pendukung Keputusan Untuk Pengelompokan Barang Terjual Pada PT Dasema Digi Persada Dengan Metode K-Means Clustering Siti Aisah; Ismiarta Aknuranda; Alfi Nur Rusydi
Jurnal Pengembangan Teknologi Informasi dan Ilmu Komputer Vol 4 No 7 (2020): Juli 2020
Publisher : Fakultas Ilmu Komputer (FILKOM), Universitas Brawijaya

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PT Dasema Digi Persada is a company involved in the field of instrumentation, engineering, construction, and industrial processing. PT Dasema Digi Persada provides facilities for the supply of industrial equipment needs, installation services and equipment maintenance. In its operations, PT Dasema Digi Persada had business problems relating to data utilization. Sales information of collected goods was unable to provide information on the outcome of sales which will be used as the basis for decision-making about the quantity of inventory or stock products to be sold. The decision support system is required to classify the sold goods data into two clusters representing the best-selling category and the less-selling item so that the company can prevent the occurrence of product limitations and surplus stock products as both have the potential to cause losses. Therefore, in the work of this thesis developed a decision support system for the grouping of such data. The methods used in data grouping are is K-Means Clustering which is considered suitable as it has advantages in terms of performance, speed and ease of use. K-Means Clustering supports the grouping of large amounts of data by allocating data to a cluster based on the proximity of each cluster's datacenter location. A built-in web-based decision support system has been tested by implementing functional testing with black box and accuracy testing with the silhouette coefficient. The black box testing result states a 100% functional system is valid and the silhouette coefficient testing result generates a silhouette index value of 0.61 which is categorized as a good structure.
Perancangan Antarmuka Pengguna Sistem Informasi Penilaian Siswa Menggunakan Human Centered Design (HCD) (Studi Kasus: SMP Islam Sabilurrosyad Malang) Sania Nur Agustina; Ismiarta Aknuranda; Alfi Nur Rusydi
Jurnal Pengembangan Teknologi Informasi dan Ilmu Komputer Vol 4 No 9 (2020): September 2020
Publisher : Fakultas Ilmu Komputer (FILKOM), Universitas Brawijaya

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Sabilurrosyad Islamic Junior High School has implemented a 2013 curriculum system in teaching learning activities. Likewise with the student assessment process. Sabilurrosyad Islamic Junior High School students get a report on the results of learning at the end of each month and end of the semester. Therefore, the school cannot use the report system provided by the government because it uses the Microsoft Excel application. The collection of grades given by teacher educators to the class teacher is often delayed and here the class teacher must copy the grades ​​before printed in the form of report. It results the inefficiently of time. Based on these problems, the researchers designed an information system user interface to help the student assessment process be easier and more efficient. The design of the user interface is done by using the Human Centered Design (HCD) approach to produce designs that suit the needs and requirements of users so as to achieve user satisfaction. The results of this research are two high fidelity prototype designs that were evaluated by 3 people of prospective users. Testing is done by using usability testing and Single Ease Question (SEQ) assessments. This questionnaire assessment measures the level of user convenience in doing a task. The results of the SEQ questionnaire assessment indicate that design one and design two are easy to use and accepted by prospective users.
Perancangan Antarmuka Pengguna Sistem Informasi Penilaian Kinerja Guru Menggunakan Human Centered Design (HCD) (Studi Kasus: SMP Islam Sabilurrosyad Malang) Mardiana Dwi Muliani; Ismiarta Aknuranda; Alfi Nur Rusydi
Jurnal Pengembangan Teknologi Informasi dan Ilmu Komputer Vol 4 No 9 (2020): September 2020
Publisher : Fakultas Ilmu Komputer (FILKOM), Universitas Brawijaya

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The teacher is a professional educator who has a big task and responsibility to educate the nation's generation. Schools must improve teacher professionalism by evaluating teacher performance. SMP Islam Sabilurrosyad is a secondary level education under the shade of the Islamic Education Foundation of Malang City. It has not implemented teacher performance assessment. SMP Islam Sabilurrosyad didn't yet have the mechanism and rules of PKG. So that, made the gap between teachers because it could have an impact on the unfairness of schools in giving the rights of teachers or educators by the competencies, assessment indicators, and other supporting activities. Based on the problems that occur, the researcher designed the web-based information system user interface to help the teacher performance evaluation process. The approach taken uses Human-Centered Design (HCD) to fulfill user needs and facilitate users using the system so could be given satisfaction to users. The design was produced in this study were two high fidelity prototype designs, then evaluated using the usability testing technique with the Single Ease Question (SEQ) method to four respondents as users. Testing was done to measure the level of user convenience in working on the task scenario. The test results are based on data obtained that the tasks given can be done easily by respondents but need improvement based on suggestions given by respondents.
Perancangan dan Pengembangan Plugin QGIS SPT untuk Menghitung Suhu Permukaan Tanah Muhammad Rahmahalim; Fatwa Ramdani; Alfi Nur Rusydi
Jurnal Pengembangan Teknologi Informasi dan Ilmu Komputer Vol 4 No 9 (2020): September 2020
Publisher : Fakultas Ilmu Komputer (FILKOM), Universitas Brawijaya

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Land Surface Temperature (LST) is the temperature found in the outermost layer of the soil surface. Information about LST is very important because LST is a factor that can influence global climate change. There are several ways that can be used to obtain SPT data, one of which is to use data obtained from satellites using the help of a satellite image data processing application such as QGIS. There are various plugins provided by QGIS to help its users. Plugins are additional tools designed to deal with various problems encountered. However, there is currently no plugin that automatically calculates the LST algorithm. LST algorithm calculations performed on the QGIS application still use manual methods so to get LST data requires a complex steps to produce LST data. To facilitate the process of getting LST data, a plugin is needed that helps users to automatically calculate LST. In this case, the QGIS SPT plugin is built using the Python with the hope that it can simplify and speed up the process of calculating LST data.
Perancangan Antarmuka Pengguna Aplikasi Pengingat Jadwal Vaksinasi Hewan Peliharaan menggunakan Human-Centred Design (HCD) Naila Elma Nuarisya; Ismiarta Aknuranda; Alfi Nur Rusydi
Jurnal Pengembangan Teknologi Informasi dan Ilmu Komputer Vol 4 No 9 (2020): September 2020
Publisher : Fakultas Ilmu Komputer (FILKOM), Universitas Brawijaya

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Pets especially dogs and cats need to get vaccines to prevent the occurrence of illness and mortality in pets caused by a virus or bacterial infections and to prevent transmission of disease to humans. However, sometimes the animal owner pays little attention and sometimes forgets the vaccination schedule for his beloved animal. The purpose of this study is to design a user interface for a mobile-based application to remind a pet vaccination schedule. The application is designed to meet user needs, is easy to use, and provides a good experience for users. The approach used for designing the application is Human-Centered Design (HCD). The design of the user interface is in the form of a high-fidelity prototype based on software, and then it is evaluated by usability testing techniques. There are 2 alternative designs produced to be tested to users of animal owners and veterinarians. The evaluation results of the two design alternatives get a score above the average SEQ score, thus showing that the user interface design is easy to use. But the design still needs some improvement in the user interface. Based on the conclusions of the evaluation results of the two users, design A received an average score of 6.23 while design B received an average score of 6.27. Then the design chosen and most sought after by users is design B.
Evaluasi Usability dan Perbaikan Desain Antarmuka Pengguna Aplikasi Mobile Library Perpustakaan Kota Malang menggunakan Metode Usability Testing Aisha Damayanti; Satrio Hadi Wijoyo; Alfi Nur Rusydi
Jurnal Pengembangan Teknologi Informasi dan Ilmu Komputer Vol 4 No 9 (2020): September 2020
Publisher : Fakultas Ilmu Komputer (FILKOM), Universitas Brawijaya

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Malang City Library is a public library located in Malang, East Java. To support its infrastructure regarding information and communication systems, this library utilizes mobile library as a media that is used to disseminating hospital-related information to general public. This study is focused to assess the level of usability of Malang City Library mobile library application. The methods that were used in this study are firstly testing the task directly to the user to measure aspects of learnability, efficiency, and errors and distributing the System Usability Scale (SUS) questionnaire to measure aspects of satisfaction. This study involved 30 respondents who were divided into categories of students, university students, and the general public. To analyze the data of the task testing results used success rate matrix to measure the level of learnability and obtained results of 71.4%. The efficiency aspect is measured using a time-based efficiency matrix which then gets a result of 0.0428215 task / s from nine tasks. For aspects of errors measured using the defective rate matrix which then obtained an average of nine tasks of 0.513. The last aspect is satisfaction that was tested using SUS questionnaire and obtained results of 20.67, from these outcomes it is concluded that the satisfaction status of Malang City Library mobile library application is still included in the bad category. In addition, this research also resulted in improvements to the interface design based on the problems found.
Evaluasi Pengalaman Pengguna Pada E-Commerce Sociolla.com Menggunakan Usability Testing dan User Experience Questionnaire (UEQ) Shandranuur Fauziah Novitasari; Yusi Tyroni Mursityo; Alfi Nur Rusydi
Jurnal Pengembangan Teknologi Informasi dan Ilmu Komputer Vol 4 No 13 (2020): Publikasi Khusus Tahun 2020
Publisher : Fakultas Ilmu Komputer (FILKOM), Universitas Brawijaya

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Artikel dipublikasikan di JUST-SI