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Analisis Gap pada Service Quality dengan Menggunakan Analytical Network Process pada Hotel JW Marriott Surabaya Septian Sony Utomo; Indrianawati Usman; Ahmad Rizki Sridadi
Jurnal Ilmu Manajemen Vol. 10 No. 2 (2022)
Publisher : UNESA In Collaboration With APSMBI (Aliansi Program Studi dan Bisnis Indonesia)

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (513.475 KB) | DOI: 10.26740/jim.v10n2.p737-746

Abstract

This paper discusses the gap analysis of service quality dimensions with the Analytical Network Process (ANP) to explain how the management of the JW Marriott Surabaya Hotel in providing services to customers. The evaluation process is carried out by providing a questionnaire of customer perceptions and expectations with a Likert scale and then using ANP to determine the priority of evaluating service quality dimensions that can be used to find service quality gaps. The results show that 1) the largest gap occurs in the Price dimension, the second largest gap is the competency dimension, and the third largest gap is the responsiveness dimension, 2) the results of the evaluation priority level weighting indicate that the access and approachability dimensions have priority for improvement and evaluation, the second priority is the dimension of flexibility, and the third priority is the dimension of politeness. There are gaps in suitability, and gaps in market research, that have led some customers to leave negative reviews on the Booking.com site. Thus, it is necessary for the management of the JW Marriott Hotel to improve the quality of services provided so that hotel customers give a positive assessment and can even increase the number of customers of the JW Marriott Hotel Surabaya. In this case, even though the customer rating is good, the hotel management must always be willing and able to improve the quality of services provided because service quality is the most important thing in the hotel business.
KEDUDUKAN PEMEGANG HAK JAMINAN DAN KOMPETENSI PERADILAN PAJAK DALAM PENAGIHAN PAJAK AHMAD RIZKI SRIDADI
Jurnal Media Hukum Vol 16, No 1 (2009): Juni
Publisher : Fakultas Hukum Universitas Muhammadiyah Yogyakarta

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.18196/jmh.v16i1.15478

Abstract

This research paper is aimed to examine legal problems arising out of conflicting rights concerning private rights owned by holders of security rights and public rights owned by state through Directorate General of Tax under the Ministry of Finance of Republic of Indonesia. This kind of legal problems occurred due to the tax (payable tax) collectivity conducted by Indonesia Directorate General of Tax against goods secured by guarantee rights (mortgage right, hypothecation, fiduciary right, and pawn). First chapter elaborated on legal matters which could be imposed by tax collectivity. Research continued to which of the two (private rights and public rights) would obtain priority right satisfaction of the secured goods if such goods are sold caused by bankruptcy or default by debtor. Another problem was whether Directorate General of Tax could be included as creditor or not. Further problem continued to the competency of the court which stood for different legal authority to examine and to settle this kind of case. According to this research tax obligation had highest position in all legal obligations hierarchy. Thereafter, settlement of this dispute lied on tax court. Role of tax court depended on whether or not process server of tax has implemented immediate and whole collectivity at time of obtaining two matters namely seizure of goods of tax payer by third parties or indications of bankruptcy.
ENABLING TEAM INNOVATION BY OPTIMIZING RESOURCE AVAILABILITY AND PROMOTIVE VOICE BEHAVIOR Rahma Frida Ratri; Ahmad Rizki Sridadi
Jurnal Bisnis Manajemen Vol 23, No 1 (2022): March 2022
Publisher : Fakultas Ekonomi dan Bisnis Universitas Padjadjaran

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.24198/jbm.v23i1.960

Abstract

Team innovation has become a decisive aspect of achieving organizational success since today’s environment relies on collaborative aspects. Thus, the purpose of this study is to examine some critical factors which influence perceived team innovation, such as resource availability, promotive voice behavior, willingness to discuss and perceived team knowledge utilization. The data were collected from 100 employees as team members in a company engaged in the automotive support industry. The results of this study using PLS (Partial Least Square) proved that: (1) there is a significant relationship between resource availability and perceived team innovation, (2) resource availability has a significant effect on promotive voice behavior, (3) promotive voice behavior is a significant predictor of perceived team innovation, (4) promotive voice behavior has a significant impact on willingness to discuss, (5) willingness to discuss has a significant relationship with perceived team innovation, (6) promotive voice behavior has a significant effect on perceived team knowledge utilization, (7) perceived team knowledge utilization has a significant effect on perceived team innovation. These findings highlight the importance of the factors mentioned earlier to enhance perceived team innovation in the organization.
Systematic Literature Review: The Importance Of Work Motivation To Employee Performance Moh Fildan Nor; Anis Eliyana; Ahmad Rizki Sridadi
Jurnal Pamator : Jurnal Ilmiah Universitas Trunojoyo Vol 16, No 1: January - March 2023
Publisher : LPPM Universitas Trunojoyo Madura

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.21107/pamator.v16i1.19060

Abstract

Work motivation is one of the crucial keys to improving employee performance. This study aims to describe the factors that affect work motivation and explain the influence of work motivation on employee performance. Through the systematic literature review approach, this study identified 34 articles with the publication year 2018 – 2022 that discussed work motivation. The results showed that the factors that affect work motivation include leadership, work environment, employee training, task characteristics, rewards for performance, career path, and commitment. Seventeen articles describe a significant influence of motivation on employee performance. In comparison, the other three articles show that there is an insignificant influence between work motivation and employee performance.
Voice Behavior: A Systematic Literature Review – A Model of Antecedents and Outcomes Dhea Rahma Salsabila; Anis Eliyana; Ahmad Rizki Sridadi
Jurnal Ecodemica : Jurnal Ekonomi Manajemen dan Bisnis Vol 7, No 1 (2023): Ecodemica: Jurnal Ekonomi, Manajemen dan Bisnis
Publisher : LPPM Universitas BSI

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31294/eco.v7i1.14617

Abstract

Despite a large number of voice behavior studies with over 400 artikels published in the last four years, this study provides an integrative and comprehensive review of 43 artikels about voice behavior over 20 years (1998–2022) using the Systematic Literature Review (SLR) research method, and thus the aim of this study is to expand this field in two different ways. First, this study identified the antecedents and outcomes of voice behavior. Second, this study will map the theoretical networks of voice behavior in terms of its antecedents and outcomes. Thus, it is hope that the findings of this study will help researchers and practitioners keep abreast of the growing literature on voice behavior. This study also looks for future research that may advance this area of voice behavior, including theoretical and empirical advances.
Ketahanan Nasional Sektor Ekonomi Perdagangan: Pendekatan Gravity Model Approach M. Fikri Himmawan; Ahmad Rizki Sridadi; Rossanto Dwi Handoyo
Jurnal Lemhannas RI Vol 9 No 1 (2021)
Publisher : Lembaga Ketahanan Nasional Republik Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.55960/jlri.v9i1.378

Abstract

Problematika yang dihadapi negara Indonesia adalah dimana tren pertumbuhan impor Indonesia lebih besar daripada ekspor Indonesia. Hal ini terbukti bahwa hingga tahun 2018, jumlah nilai ekpor mencakup Migas-NonMigas mencapai $180.012,7 sedangkan nilai Impor Migas-NonMigas lebih tinggi sebesar $188.711,2 terdapat selisih sebesar $8.699 dalam satuan Juta US$, dalam kondisi tersebut, dikhawatirkan akan terjadi defisit neraca perdagangan. studi ini mencoba menganalisis ketahanan dari sektor ekonomi perdagangan secara internasional dengan model gravitasi. Metode penelitian pada studi ini menggunakan pendekatan kuantitatif dengan regresi panel menggunakan teknik pengambilan sample purposive sampling dengan kriteria khusus pada negara mitra dagang Indonesia yang tergabung dalam ASEAN+3 yaitu negara Thailand, Vietnam, Malaysia, Singapore, dan Philippines selama tahun 2010 - 2018. Dengan variabel dependennya adalah total impor alat transportasi ringan dan besar, kemudian variabel independennya adalah gross domestic product harga konstan negara Indonesia, gross domestic product harga konstan negara mitra dagang, jarak, dan investasi asing langsung. Hasil dari penelitian ini variabel independen berdampak signifikan secara simultan dengan variabel dependen, dan secara parsial variabel jarak tidak berdampak secara signifikan. Salah satu alternatif ketahanan nasional sektor ekonomi perdagangan adalah dengan menciptakan ekosistem arus penanaman modal asing yang ramah secara kebijakan sehingga dapat mengurangi ketergantungan impor di negara Indonesia dengan negara mitra dagang.
PENGARUH TRANSFORMATIONAL LEADERSHIP DAN EMOTIONAL INTELLIGENCE TERHADAP KNOWLEDGE SHARING BEHAVIOR Ummah, Rohmatika Roisatul; Eliyana, Anis; Sridadi, Ahmad Rizki
Jurnal Ilmiah Manajemen, Ekonomi, & Akuntansi (MEA) Vol 7 No 1 (2023): Edisi Januari - April 2023
Publisher : LPPM STIE Muhammadiah Bandung

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31955/mea.v7i1.2918

Abstract

Learning organization dan knowledge worker era mensyaratkan knowledge sharing behavior sebagai proses penting dalam mentransfer pengetahuan dan keterampilan yang dimiliki pegawai demi kepentingan organisasi dalam pencapaian tujuan organisasi. Penelitian ini bermaksud meneliti pengaruh transformational leadership dan emotional intelligence terhadap knowledge sharing behavior pada pegawai BPS Kabupaten/Kota Se-Jawa Timur. Pendekatan kuantitatif digunakan untuk melihat pengaruh antar variabel dengan menyebarkan kuesioner terhadap seluruh pegawai yang terlibat dalam kegiatan statistik. Purposive random sampling digunakan sebagai teknik sampling dalam pengambilan sampel penelitian. Hasil pengumpulan data diolah dengan menggunakan teknik SEM PLS. Hasilnya membuktikan bahwa transformational leadership dan emotional intelligence memiliki pengaruh positif dan signifikan terhadap KSB pada pegawai BPS Kabupaten/Kota Se-Jawa Timur.
The effect of abusive supervision on employee silence with the mediation role of emotional exhaustion and moderate leader-member exchange Sridadi, Ahmad Rizki; Admojo, Rifki Tri Cahyo; Himmawan, Muhammad Fikri; Fuciu, Mircea
BISMA (Bisnis dan Manajemen) Vol. 15 No. 1 (2022)
Publisher : Universitas Negeri Surabaya, Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.26740/bisma.v15n1.p78-95

Abstract

Employee silence is a phenomenon in the workplace where an employee withholds all ideas and information, triggered by emotional exhaustion resulting from negative affectivity, such as abusive supervision in the workplace. The leader-member exchange level also affects employees' intensity when holding back all ideas and information they have at work. This study aims to determine the effect of abusive supervision on employee silence, mediated by emotional exhaustion and the moderating effect of leader-member exchange. The variables used in this study are abusive supervision, employee silence, emotional exhaustion, and leader-member exchange. This study used quantitative methods and questionnaires as data collection tools and analysed it using PLS. One hundred PT. XYZ’s employees participated in this study as the respondent. This study shows that abusive supervision significantly affects employee silence and emotional exhaustion. Emotional exhaustion partially mediates the impact of abusive supervision on employee silence, and leader-member exchange does not moderate the effect of abusive supervision on emotional exhaustion. The novelty of study leverages employee emotional exhaustion instead of organizational politics to mediate the relationship between abusive supervision and employee silence.
Anteseden Kinerja Perbankan Syariah: Sebuah Tinjauan Literatur Sellin Fidia Oktafiani; Anis Eliyana; Ahmad Rizki Sridadi
Jurnal Ilmiah Ekonomi Islam Vol 9, No 1 (2023): JIEI : Vol.9, No.1, 2023
Publisher : ITB AAS INDONESIA Surakarta

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.29040/jiei.v9i1.7367

Abstract

Penelitian mengenai kinerja perbankan syariah masih perlu banyak dibahas dalam penelitian. Mengingat penelitian terdahulu yang hanya berfokus pada aspek finansial. Penelitian ini bertujuan untuk mengidentifikasi anteseden dari kinerja perbankan syariah, dengan melakukan sebuah tinjauan literatur. Hasil penelitian menunjukkan terdapat 12 anteseden yang terbagi menjadi dua faktor yaitu eksternal dan internal. Ditemukan juga bahwa analisis regresi merupakan metode yang paling sering dan banyak digunakan dalam menganalisis kinerja perbankan syariah. Penelitian ini dapat membantu peneliti lain untuk melihat anteseden dari kinerja perbankan syariah berdasarkan penelitian terdahulu.
Inggris Zain, Ine Alexsandrina Susiva; Sridadi, Ahmad Rizki
Jurnal Pijar Vol 2 No 4 (2024): Jurnal Pijar : Studi Manajemen dan Bisnis
Publisher : PT Naureen Digital Education

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.65096/pmb.v2i4.1560

Abstract

This study aims to investigate aspects related to authentic leadership, its application in organizations, and the benefits and objectives associated with authentic leadership theory. Using a systematic literature review, the research examines 518 journal articles published in Scopus between 2013 and 2023. The data were drawn from 40 journals using RStudio and Bibliometrix applications, focusing on the 50 most globally cited articles. The findings show that authentic leadership is closely related to qualities such as honesty, transparency, and self-consistency. Additionally, the study provides a comprehensive historical analysis of the concept of authenticity and explains the fundamental principles and significant developments in Authentic Leadership (AL) theory. The RStudio and Bibliometrix methodologies, which have not been widely used in previous studies on authentic leadership, offer a new approach to this research. To enhance employee creativity, motivation, commitment, satisfaction, and performance, leaders are encouraged to adopt authentic leadership practices, which in turn can foster greater trust in their leadership abilities