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All Journal Jurnal Ekonomi & Bisnis PNJ (JEKBIS PNJ) JURNAL RELASI STIE MANDALA JEMBER UNEJ e-Proceeding Dinamisia: Jurnal Pengabdian Kepada Masyarakat International Journal of Social Science and Business Jurnal Pengabdian Magister Pendidikan IPA Jurnal Ilmiah Ecobuss INTEGRITAS : Jurnal Pengabdian Indonesian Journal of Cultural and Community Development Jurnal Abadimas Gorontalo Lumbung Inovasi: Jurnal Pengabdian Kepada Masyarakat Wiga : Jurnal Penelitian Ilmu Ekonomi Jurnal Ilmu Manajemen Advantage Jurnal Abdi Panca Marga Innovation Business Management and Accounting Journal JUMAD Journal Management, Accounting, & Digital Business Relasi : Jurnal Ekonomi Jurnal Ekonomi, Manajemen, Akuntansi
Hermanto Hermanto
Program Studi Manajemen, Universitas Panca Marga, Probolinggo, Indonesia
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Sembilan Unsur Penting Dalam Pelayanan Kesehatan Terhadap Kepuasan Masyarakat Hermanto Hermanto; Agung Yatiningrum
Jurnal Ilmu Manajemen Advantage Vol. 2 No. 02 (2018): Desember
Publisher : Institut Teknologi dan Bisnis Widya Gama Lumajang

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.30741/adv.v2i02.356

Abstract

Institusi yang telah mendapat akreditasi pelayanan tentunya akan selalu mempertahankan kinerjanya. Penelitian ini bermaksud mengkaji sembilan unsur pelayannan terhadap indeks kepuasaan masyarakat sebagai evaluasi kinerja pelayanan. Sembilan unsur pelayanan tersebut adalah: Persyaratan, Prosedur, Waktu_Pelayanan, Biaya, Informasi Produk Pelayanan, Kompetensi_Pelaksana, Perilaku Pelaksana, Janji Pelayanan, dan Penanganan_Pengaduan. Penelitian survey kepuasan_masyarakat dengan metode deskriptif_kuantitatif. Populasinya masyarakat penerima layanan jasa-kesehatan dengan accidental sampling 345 responden. Hasil penelitian indeks kepuasan perunsur masuk kategori baik (B) dan sangat baik (A). Total indeks kepuasan masuk kategori (A) sangat baik. Sedangkan Penanganan pengaduan dan janji pelayanan adalah unsur yang memiliki indeks kepuasan perunsur terendah dibanding dengan unsur lainnya. Dua unsur ini yang butuh mendapat konsentrasi dari manajemen kinerja pelayanan.
Service Satisfaction Based on Performance Index and Importance Performance Analysis (IPA) Hermanto Hermanto; Riza Bahtiar Sulistyan; Hassan Touati
Innovation Business Management and Accounting Journal Vol. 1 No. 2 (2022): April - June
Publisher : Mahameru Publisher

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (342.37 KB) | DOI: 10.56070/ibmaj.v1i2.8

Abstract

Evaluation of service performance is something that needs to be done regularly in order to improve its quality. This research is intended to measure the level of satisfaction or expectations of lecturers and users by using ten service elements as measurement items, with a sample of 80 respondents in XyZ University. To meet the feasibility of the instrument, validity and reliability tests were carried out. The analysis technique was quantitative descriptive through the Index and Importance Performance analysis. The results showed that the level of lecturer satisfaction was in the category of good satisfaction with high expectations, several service elements that needed attention and improvement were; elements of funding sources, providing research facilities and community service proportionally according to needs and achieving service promises in accordance with the research and community service strategic plans that have been proclaimed.
Pengelolaan Aplikasi Web E-Surat Dapat Meningkatkan Kinerja Pada RSUD Waluyo Jati Kraksaan Hermanto Hermanto; Izzeti Fatinah
Ecobuss Vol 10 No 2 (2022): Jurnal Ilmiah Ecobuss September 2022
Publisher : Fakultas Ekonomi Universitas Panca Marga

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.51747/ecobuss.v10i2.1128

Abstract

Mail management in an organization is important because it will support performance through information fluency, time efficiency, and labor efficiency, This study intends to find out how the management of e-mail Web applications improves performance at Waluyo Jati Kraksaan Hospital. The research used field research with qualitative descriptive methods, data sources from observation, and in-depth interviews with informants, Data credibility test using triangulation technique with relatively the same questions from at least three different sources, with data collection, data reduction, data presentation, and drawing conclusions analysis techniques, The results obtained are that mail management via web e-mail, seen from the aspect of time and labor efficiency, can improve the performance of Waluyo Jati Kraksaan Hospital. Things that need attention for smooth work are the stability of the existing internet system and network. Keywords: Keywords: Management, web e-mail, Application, Performance, and Hospital
Service Satisfaction Based on Performance Index and Importance Performance Analysis (IPA) Hermanto Hermanto; Riza Bahtiar Sulistyan; Hassan Touati
Innovation Business Management and Accounting Journal Vol. 1 No. 2 (2022): April - June
Publisher : Mahameru Publisher

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.56070/ibmaj.v1i2.8

Abstract

Evaluation of service performance is something that needs to be done regularly in order to improve its quality. This research is intended to measure the level of satisfaction or expectations of lecturers and users by using ten service elements as measurement items, with a sample of 80 respondents in XyZ University. To meet the feasibility of the instrument, validity and reliability tests were carried out. The analysis technique was quantitative descriptive through the Index and Importance Performance analysis. The results showed that the level of lecturer satisfaction was in the category of good satisfaction with high expectations, several service elements that needed attention and improvement were; elements of funding sources, providing research facilities and community service proportionally according to needs and achieving service promises in accordance with the research and community service strategic plans that have been proclaimed.
Enhancing Investment Acumen through Web-Based Capital Market Seminars: A Case Study in Probolinggo Hermanto Hermanto; Nurul Izzah
Indonesian Journal of Cultural and Community Development Vol 14 No 2 (2023): June
Publisher : Universitas Muhammadiyah Sidoarjo

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.21070/ijccd.v14i2.873

Abstract

This study aimed to enhance the understanding of stock investment principles, specifically technical and fundamental analysis, among beginners in the capital market. Using a web seminar format, the research incorporated socialization methods, engaging investment managers as speakers and a diverse audience of students and lecturers from Probolinggo. An interactive question-answer session was employed to gauge the participants' comprehension. The learning outcomes were evaluated via pre- and post-tests, revealing significant improvements in participants' understanding of technical and fundamental analysis for stock investment. The study underscores the effectiveness of web seminars in fostering informed decision-making in the capital market, thereby minimizing the selection of risky stocks. Consequently, this approach could serve as a valuable tool in global financial education and investment literacy efforts.Highlights: The web seminar effectively fostered investment literacy, highlighting the importance of digital platforms in financial education. Participants showed significant improvement in understanding technical and fundamental analysis, underscoring the seminar's impact on investment decision-making skills. The study's results imply a minimized selection of risky stocks, hinting at the potential of such educational efforts in enhancing global financial stability. Keywords: Web Seminar, Stock Investment, Capital Market, Fundamental Analysis, Technical Analysis.
Pengaruh Kepemimpinan, Motivasi, Dan Pelatihan Terhadap Produktifitas Kerja Pegawai Pada Dinas Ketahanan Pangan Dan Pertanian Kabupaten Probolinggo Dewi Nuraini; Rr Setyani Hidayati; Hermanto Hermanto
PAKETHEMAT Vol 1 No 1 (2023): JUMAD: February 2023
Publisher : Universitas Panca Marga

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.51747/jumad.v1i1.1327

Abstract

Penelitian dilakukan terhadap Dinas Ketahanan Pangan dan Pertanian Kabupaten Probolinggo tahun 2018-2019 dengan tujuan untuk menganalisis pengaruh kepemimpinan, motivasi dan pelatihan terhadap produktivitas kerja pegawai pada dinas ketahanan pangan dan pertanian kabupaten probolinggo. Hasil penelitian menunjukkan bahwa variabel kepemimpinan (X1) berpengaruh signifikan terhadap produktivitas kerja (Y) dengan nilai Thitung = 5,973, variabel motivasi (X2) secara parsial, berpengaruh signifikan terhadap variabel produktivitas kerja (Y) dengan nilai Thitung = 5,310, Sedangkan variabel pelatihan (X3) secara parsial, berpengaruh signifikan terhadap variabel produktivitas kerja (Y) dengan nilai Thitung = 3,792. Serta membuktikan bahwa variabel kepemimpinan (X1) berpengaruh dominan terhadap variabel produktivitas kerja (Y) pada dinas ketahanan pangan dan pertanian kabupaten probolinggo, hal ini ditunjukkan dari nilai Thitung variabel kepemimpinan (X1) = 5,973 nilai lebih besar dari Thitung variabel motivasi (X2) = 5,310 dan nilai Thitung variabel pelatihan (X3) = 3,792.
Pengaruh Digital Marketing Dan Content Marketing Terhadap Purchase Intention Melalui Brand Image Pada PT Pos Indonesia (Persero) Kota Probolinggo Della Sora Nabillaprila; Rr Setyani Hidayati; Hermanto Hermanto
PAKETHEMAT Vol 1 No 3 (2023): JUMAD: June 2023
Publisher : Universitas Panca Marga

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.51747/jumad.v1i3.1422

Abstract

Penelitian ini bertujuan untuk mengetahui pengaruh digital marketing, content marketing terhadap purchase intention melalui brand image pada PT Pos Indonesia (Persero) Kota Probolinggo. Penelitian ini menggunakan metode penelitian kuantitatif dengan pendekatan asosiatif dengan menggunakan alat uji SMART PLS 4.0. Jumlah sampel sebanyak 100 orang menggunakan teknik pengambilan sampel yaitu insidental sampling. Berdasarkan hasil penelitian menunjukkan bahwa variabel digital marketing berpengaruh langsung terhadap brand image diterima, content marketing berpengaruh langsung terhadap brand image diterima , digital marketing berpengaruh langsung terhadap purchase intention diterima, content marketing berpengaruh langsung terhadap purchase intention diterima, brand image berpengaruh langsung terhadap purchase intention diterima, dibuktikan pada uji hipotesis dari bootstrapping menunjukkan nilai P-Values dibawah 0,05. Begitupun pada uji analisis jalur menunjukkan hasil bahwa digital marketing berpengaruh tidak langsung terhadap purchase intention melalui brand image ditolak, content marketing berpengaruh tidak langsung terhadap purchase intention melalui brand image diterima.
Analisis Pengaruh Dimensi Kualitas Pelayanan Dan Kepercayaan Terhadap Kepuasan Pasien Di RSUD Tongas Kabupaten Probolinggo Yullyta Widiastuti; H.M. Saiful Bahri; Hermanto
RELASI : JURNAL EKONOMI Vol 16 No 2 (2020)
Publisher : STIE Mandala Jember

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31967/relasi.v16i2.368

Abstract

The satisfaction felt by the patient is an indicator of the quality of service in a hospital. The quality of services provided to patients will be compared between expectations and perceived reality so that they arise feeling satisfied or dissatisfied. One important factor in the effort to create satisfaction is to provide good quality service. Quality hospital services means not only felt by patients but also felt by their families, so that patients feel satisfaction and will ultimately be able to increase the confidence of both patients and the patient's family to the hospital.Based on the results of the analysis of influence, both collectively and separately, the dimensions of quality and trust in satisfaction indicate the value of the coefficient Fcount is greater than the value of F table with a significance level smaller than alpha 0.05, indicating that the dimensions of service quality and trust together affect satisfaction patients, while the calculated t coefficient value of each independent variable shows a coefficient that is greater than the value of the t table coefficient with a significance of less than alpha0.05, this means that trust and quality dimensions affect patient satisfaction in Tongas Hospital Probolinggo. Based on the t value of each independent variable shows that direct evidence which has a dominant influence on patient satisfaction. Keywords:Quality Dimensions, Patient Trust and Satisfaction
Does Customer Satisfaction Mediate Experiential Marketing and Promotion Against Customer Loyalty at Kentucky Fried Chicken (KFC) Restaurants in City "P" East Java? Hermanto Hermanto; Ngatimun Ngatimun
International Journal of Social Science and Business Vol. 7 No. 4 (2023): November
Publisher : Universitas Pendidikan Ganesha

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.23887/ijssb.v7i4.72908

Abstract

This study predicts the influence of Experiential Marketing and promotions on customer loyalty, with customer satisfaction acting as a mediator, within the context of the Kentucky Fried Chicken (KFC) fast-food restaurant in City "P," East Java. The research method employed is quantitative associative. The research sample consists of 100 respondents who are consumers visiting KFC to purchase and enjoy its products. The sampling technique utilized is convenient sampling. Data is analyzed using the Partial Least Square Structural Equation Modeling (PLS-SEM) analytical tool. Prior to hypothesis testing, an evaluation of the indicators with respect to their constructs (Measurement model) and an assessment of the relationships among variable constructs (Structural model) were conducted, resulting in satisfactory criteria and justifying the continuation of hypothesis testing. The findings demonstrate that Experiential Marketing directly influences customer satisfaction and loyalty, while promotions also directly impact customer satisfaction and loyalty. Furthermore, customer satisfaction, in addition to its direct influence on loyalty, also serves as a complementary mediator between Experiential Marketing and promotions in affecting customer loyalty.
Pengaruh Disiplin Kerja, Keselamatan Kerja Dan Kepuasan Kerja Terhadap Kinerja Karyawan Pada Pt. Amak Firdaus Utomo Kota Probolinggo Ikhbal Febrian; Khusnik Hudzafidah; Hermanto Hermanto
JUMAD : Journal Management, Accounting, & Digital Business Vol 1 No 5 (2023): JUMAD: October 2023
Publisher : Universitas Panca Marga

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.51747/jumad.v1i5.1451

Abstract

Penelitian ini dilakukan terhadap PT. Amak Firdaus Utomo Kota Probolinggo dengan tujuan untuk mengetahui pengaruh disiplin kerja, keselamatan kerja dan kepuasan kerja terhadap kinerja karyawan pada PT. Amak Firdaus Utomo Kota Probolinggo. Jenis penelitian yang digunakan yaitu jenis penelitian kuantitatif dengan pendekatan asosiatif. Populasinya adalah karyawan PT. Amak Firdaus Utomo Kota Probolinggo sebanyak 175 karyawan dan pengambilan sampel menggunakan teknik simple random sampling, sebanyak 44 responden. Hasil penelitian menunjukkan bahwa disiplin kerja secara parsial berpengaruh signifikan terhadap kinerja karyawan dengan nilai thitung > ttabel dan nilai signifikansi < 0,05, keselamatan kerja secara parsial berpengaruh signifikan terhadap kinerja karyawan dengan nilai thitung > ttabel dan nilai signifikansi < 0,05, dan kepuasan kerja secara parsial berpengaruh signifikan terhadap kinerja karyawan nilai thitung > ttabel dan nilai signifikansi < 0,05.
Co-Authors Abdul Haris Abdul Haris Agung Yatiningrum Agung Yatiningrum Agung Yatiningrum, Agung Ahmad Supaidi Amani, Tatik Amani, Tatik Andayani, Putri Anjarwati, Ani Arifin Arifin Arifin Arifin Bahri, Mohammad Saiful Bahri, Saiful Dani Hari Tunggal Prasetiyo Dedi Joko Hermawan Della Sora Nabillaprila Dewi Nuraini Dwi Vidyastutik, Elok Dyah Ayu Perwitasari Eko Wahyono Elmas, Mohammad Syarif H Elok Dwi Vidyastutik Elok Mia Rianti Elvin Elisa Putri Fadilah, Siti Nur Faridahtul Jannah Fitriana, Arum Gholi, Muhammad Al H.M. Saiful Bahri Habiba Miftahul Ilmi Hariyanto, Budi Hassan Touati Hidayat, Ibnu Hudzafidah, Hudzafidah Ikhbal Febrian Imam Marzuki Iqbal Syah Bima, Ahmad Izzeti Fatinah Khusnik Hudzafidah Leliya Nanda Tiyas Sinta Devie Linda Kurnia Supraptiningsih Lukman Hakim Lusiana M. Syarif Hidayatullah Elmas Maharani, Vero Marifah, Muliatul Mayditha, Revilia Misdiyanto Misdiyanto M Misdiyanto Misdiyanto, Misdiyanto Moch Vishal Fergiawan Moh Iskak Elly Mohammad Iskak Elly, Mohammad Iskak Mohammad Syarif H Elmas Mufid Andrianata Nadya Ika Putri Nasirruddin, Muhammad Ngatimun Ngatimun Ngatimun Ngatimun Nourma Ulva Kumala Devi Nurul Izzah Nurul Mega Rosita Prasetio, Bagus Adi Puspita, Devi Putri, Dita Refani Putri, Siti Julaiha Ananda Rahajeng, Yekti Renaldo, M. Donal Riza Bahtiar Sulistyan Rr Setyani Hidayati Sah, Imam Alfin Salim, Ariiqa Solly Aryza Tatik Amani Tedy Herlambang, Tedy Titik Musriati Trivosa Aprilia Novadiani Haidiputri Uswatul Hasanah, Uswatul Widayanto, Mutinda Teguh Yekti Rahajeng Yoyok Yullyta Widiastuti