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All Journal Jurnal Aplikasi Bisnis dan Manajemen (JABM) E-Journal JURNAL MANAJEMEN TRANSPORTASI & LOGISTIK SENTRALISASI Dinasti International Journal of Management Science Jurnal Manajemen Transportasi & Logistik (JMTRANSLOG) International Journal of Social Science Media Bina Ilmiah Jurnal Penelitian Pendidikan Indonesia
Suharto Abdul Majid
Institut Transportasi Dan Logistik Trisakti
Agriculture, Biological Sciences & Forestry Humanities Computer Science & IT Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Environmental Science Health Professions Industrial & Manufacturing Engineering Languange, Linguistic, Communication & Media Medicine & Pharmacology Public Health Social Sciences Transportation Other

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AIRPORT FACTOR IN FLIGHT DELAYS IN INDONESIA Indra Setiawan; Suharto Abdul Majid; Yuliantini Yuliantini
Jurnal Manajemen Transportasi & Logistik (JMTRANSLOG) Vol 2, No 3 (2015): NOVEMBER
Publisher : Institut Transportasi dan Logistik Trisakti

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.25292/j.mtl.v2i3.115

Abstract

Airport is a vital subsystem in the air transport system which has an important and strategic role in smoothening air traffic, so that an airport must be designed to be always ready in all situations and conditions to serve airline flights securely, orderly, smoothly, and quickly. The frequent delay faced by Indonesian domestic scheduled airlines is not fully caused by internal factor of the companies. Instead, it can be caused by the airport factor. The problems faced by airports in Indonesia which have impacts on the performance of flight punctuality among other things are capacity, slot time, quality of flight navigation devices, accessibility, professionalism of  airport and ATC human resources, infrastructure, facilities, equipment, and the human resources handling security and safety of flights in airport. This article recommends that an in-depth study should be carried out to map the interrelations between the airport factor in the flight delay related to facilities integration and the airport authority in the flight activities in Indonesia.
Keselamatan Pengemudi Go-Jek di Jakarta Timur Atit Setiani; Suharto Abdul Majid; Zeinyta Azra Haroen
Jurnal Manajemen Transportasi & Logistik (JMTRANSLOG) Vol 6, No 1 (2019): MARET
Publisher : Institut Transportasi dan Logistik Trisakti

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.54324/j.mtl.v6i1.285

Abstract

Communities in general are in urgent need of public transportation beside private vehicles as a means of supporting the transportation of daily activities to meet their needs. The problem in big cities in Indonesia is urban transportation, especially big cities that are crowded like in JABODETABEK. The increasing number of residents of South Tangerang city is 3.27% high and the increase of the number of both motorcycles and four wheels is not followed by the improvement of urban public transportation service quality. Communities also negatively assess public services, especially urban transport that makes them choose to use private vehicles that can cause problems lannya social problems plus the lack of regulation in the use of private vehicles. The purpose of this research is to examine and analyze the relationship of urban public transportation concept which influenced by service quality, perceived value and government regulation.The research method used is Structural Equation Modeling LISREL with population of urban transport passengers in south tangerang with 400 respondents. The result of this research shows that consumer behavior is influenced by service quality, perceived value an. And there is a positive mediation effect of service quality and perceived value on consumer behavior
The Effectiveness of Warehouse Utilization at Soekarno-Hatta Internasional Airport Wynd Rizaldy; Suharto Abdul Majid; Charles AN
Jurnal Manajemen Transportasi & Logistik (JMTRANSLOG) Vol 2, No 1 (2015): MARET
Publisher : Institut Transportasi dan Logistik Trisakti

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.54324/j.mtl.v2i1.127

Abstract

In order to improve the performance of cargo warehouse owned by PT JAS, layout redesigning is carried out. It is to facilitate the operator in storing, moving, and carrying cargo so that these activities can run quickly and systematically with relatively low cost. By using the method of Cube per Order Index (COI) that refers to the data of import cargo movement in 2010, it is found that the utilization of PT JAS warehouse at Soekarno-Hatta international airport can still be optimized up to a hundred percent from the current condition.
Strategi Pengelolaan Bandar Udara Sultan Muhammad Salahuddin Melalui Kompetensi dan Disiplin Karyawan Berkontribusi pada Level Of Service Hasanah, Khaimatul; Rafi, Salahudin; Majid, Suharto Abdul; Agusinta, Lira; Kurniawan, Jermanto Setia; Kania, Dinar Dewi
Jurnal Manajemen Transportasi & Logistik (JMTRANSLOG) Vol. 10 No. 3 (2023): NOVEMBER
Publisher : Institut Transportasi dan Logistik Trisakti

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.54324/j.mtl.v10i3.1190

Abstract

Based on the observation in Sultan Muhammad Salahuddin Bima Airport, West Nusa Tenggara, several problems were found; the check-in counters were often disrupted or damaged, damage luggage could occur due to porters, incompetent employees in some fields, and indiscipline employees as the act of not paying attention to the company’s regulation. This study aims to determine the strategy for managing employees’ competencies and discipline at work that could contribute to the level of service at this airport and to which extent the role of employees’ competencies and discipline could increase the level of service. This study used SWOT analysis and interview as the research method. The results of the study show that the position of the airport is in a strong competitive position. Sultan Muhammad Salahuddin Bima airport should continue its effort to improve its employees’ capabilities, discipline at work and to provide the supporting facilities of all aspects including increasing airport capacity and improving the human resources quality of airport management.
Sistem Informasi Manajemen dan Loyalitas Pengguna Jasa pada Industri Maritim di Indonesia Zebua, Monazatulo; Suhalis, Adenan; Raga, Paulis; Sonny, Imam; Majid, Suharto Abdul
Jurnal Manajemen Transportasi & Logistik (JMTRANSLOG) Vol. 10 No. 3 (2023): NOVEMBER
Publisher : Institut Transportasi dan Logistik Trisakti

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.54324/j.mtl.v10i3.1136

Abstract

 The purpose of this study was to determine the contribution of ship agency service quality and management information systems to service user loyalty through internal control mediation at Tanjung Priok Port. Some of the problems found, among others, are still not optimal service quality and management information systems provided by the company to customers. In addition, internal control has not been carried out optimally and ship departure schedules are sometimes not as promised by the company. This research was conducted at PT Umbu Perdana Maritim as a new agency company located in the Tanjung Priok Port area. The research population is the customers of PT Umbu Perdana Maritim, for a sample of 60 active customers which is called a saturated sample. For data processing carried out in this study, using the path analysis method. The results showed that the quality of ship agency services did not have a direct effect on service user loyalty through internal control, and the management information system did not have a direct effect on service user loyalty through internal control.
Leveraging Distinctive Competency for Competitive Advantages: Mediating of Value Creation and Moderating of Service Innovation in Indonesia's Ferry Transport Companies Solikin, Solikin; Thamrin, HM; Majid, Suharto Abdul; Arifiani, Librita; Saribanon, Euis
SENTRALISASI Vol. 14 No. 1 (2025): January
Publisher : Universitas Muhammadiyah Sorong

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.33506/sl.v14i1.3684

Abstract

This study aims to explain how distinctive competency can leverage the competitive advantages of Indonesia’s ferry transport companies, mediated by value creation and moderated by service innovation. A quantitative approach (positivistic paradigm) and survey methods were employed. The research population consisted of 249 directors from 42 ferry transportation companies operating on four commercial routes, with a sample size of 153. The main findings indicate that distinctive competency has a direct, positive, and significant effect on the competitive advantages of Indonesia’s ferry transport companies. Additionally, value creation mediates the relationship between distinctive competency and competitive advantages, while service innovation moderates the relationship between value creation and competitive advantages. The findings suggest that ferry transport companies in Indonesia should focus on developing and enhancing their distinctive competencies to create value and sustain competitive advantages. Moreover, investing in service innovation can strengthen the impact of value creation on competitive advantages, ensuring long-term success in a competitive market. This study contributes to the literature by integrating the roles of value creation and service innovation into the relationship between distinctive competency and competitive advantages in the context of the ferry transport industry, a sector that has received limited attention in previous research.  
Keputusan Konsumen Menggunakan Maskapai Penerbangan di Indonesia Tatiana, Yana; Sihombing, Theresia Glory Sarce; Adi, Erman Noor; Majid, Suharto Abdul; Ichwan, Gema Akbar
Jurnal Manajemen Transportasi & Logistik (JMTRANSLOG) Vol. 11 No. 3 (2024): NOVEMBER
Publisher : Institut Transportasi dan Logistik Trisakti

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.54324/j.mtl.v11i3.1409

Abstract

The main problem of the research is the lack of security system and the low level of trust that could affect the decision to use an airline. The purpose of the study is to analyze the security, safety and trust variables directly on passengers’ decision to use Garuda Indonesia airline. This study used a multiple linear regression approach with validity, reliability, t-test, F-test and hypothesis testing. The research sample was 80 respondents taken from Garuda Indonesia flight service users in Soekarno-Hatta International Airport. The key findings of this study are the safety and trust variables directly have a positive effect on the passengers’ decision, while the safety variable does not have a positive effect on the passengers’ decision to use Garuda Indonesia airline.
TRUST AND CONTROL ASPECTS IN JOINT VENTURE OF GARUDA INDONESIA AND SRIWIJAYA AIR Dariyah, Dariyah; Indra Setiawan; Suharto Abdul Majid
International Journal of Social Science Vol. 4 No. 4: December 2024
Publisher : Bajang Institute

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.53625/ijss.v4i4.1971

Abstract

This research examines the aspects of trust and control in the joint venture cooperation pattern of Garuda Indonesia and Sriwijaya Air in managing organizational uncertainty. This research distinguishes trust from control. However, the two remain closely related as information from the control system can also be used to assess the level of trust. Qualitative research methods were used in this study by interviewing 6 (six) management ranks from Garuda Indonesia and Sriwijaya Air respectively, as well as focus group discussions with practitioners, academics, ministry of transportation, government, and stakeholders, and users. Specifically, this research addresses the role played by information from three types of controls (output, behavioral, and social) in determining two types of trust (competence and goodwill). Competence trust and goodwill trust are tested at the operational and executive levels, respectively, and in terms of information that builds and destroys trust. Findings from a case study of a joint venture between two airlines show that controls generate information that strengthens competence trust at the operational level, but leaves goodwill trust at the executive level relatively vulnerable to betrayal of goodwill trust.
THE INFLUENCE OF THE ON-TIME PERFORMANCE, FLIGHT SCHEDULES, TICKET PRICES, AND PASSENGER SATISFACTION IN DETERMINING CUSTOMER LOYALTY IN INDONESIAN GARUDA AIRLINES Siti Ghumaisa Effendie; Suharto Abdul Majid; Indra Setiawan; Dian Artanti Arubusman; Yana Tatiana
International Journal of Social Science Vol. 4 No. 5: Februari 2025
Publisher : Bajang Institute

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.53625/ijss.v4i5.9705

Abstract

Some economic and agro-industrial managerial problems are that the company's human resources are not maximized in optimizing productivity, cost efficiency, and product quality control. This also includes improving understanding of markets, marketing strategies, and the development of appropriate technologies to improve agro-industrial performance. The purpose of this study is to examine the impact of on-time performance, flight schedules, and ticket prices on customer satisfaction and customer loyalty of Garuda Indonesia Airlines at Soekarno-Hatta International Airport Jakarta, Indonesia. The data collection method uses a questionnaire distributed to 100 respondents. The data analysis method uses SEM PLS. The results show that a positive and significant direct impact on customer satisfaction is obtained from on-time performance and ticket prices, while flight schedules have a positive and insignificant direct impact. A positive and significant direct impact on passenger loyalty, it is obtained from customer satisfaction and ticket prices, while on-time performance and flight schedules have a positive and insignificant direct impact, which implies that customer satisfaction is a vital factor for Garuda Indonesia Airlines to survive in such a highly competitive aviation market
Developing company competitiveness based on entrepreneurial values, transformational leadership, and service innovation through organizational performance Solikin, Solikin; Thamrin, Muhammad; Majid, Suharto Abdul; Arifiani, Librita
JPPI (Jurnal Penelitian Pendidikan Indonesia) Vol 10, No 1 (2024): JPPI (Jurnal Penelitian Pendidikan Indonesia)
Publisher : Indonesian Institute for Counseling, Education and Theraphy (IICET)

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.29210/020243786

Abstract

Company competitiveness is very important for business continuity. Therefore, the research aims to investigate and find an empirical model of the influence of entrepreneurial values, transformational leadership, and service innovation on company competitiveness through mediating mechanisms of organizational performance. The research uses a quantitative approach with survey methods and causal design. The sample was 153 leaders of ferry companies in Indonesia.The research instruments consist of organizational performance, competitiveness, entrepreneurial values, transformational leadership, and service innovation, as questionnaires were designed as a Likert scale. The questionnaire was distributed in Google Form format via the WhatsApp application. Data were analyzed using structural equation modeling analysis based on partial least squares (SEM-PLS). The research's findings demonstrate that entrepreneurial values, transformational leadership, service innovation, and organizational performance all significantly impact a company's competitiveness; additionally, entrepreneurial values, transformational leadership, and service innovation have a major impact on organizational performance, which in turn has a significant impact on company competitiveness. These results support a novel empirical model of how entrepreneurial values, transformational leadership, and service innovation affect company competitivenessby using organizational performance as a mediating factor. Before being modified or used for their future work, researchers, academics, and practitioners should critically examine this new model without discounting some of the study's limitations.
Co-Authors Achmad Widyawan Adi, Erman Noor Aditya Nugroho Aditya Wardana Agusinta, Lira Ahmad Nasrullah Ahmad Sutrisno Ajun Dwi Handayani Anaria Carini Melissa Arifiani, Librita Atit Setiani Charles AN Charles AN, Charles Dariyah Dariyah, Dariyah David Lasse Dian Artanti Arubusman Dinar Dewi Kania Dinar Dewi Kania Edhie Budi Setiawan, Edhie Budi ENDRI ENDRI Euis Saribanon, Euis Hadi Suharno Hasanah, Khaimatul Ichwan, Gema Akbar Imam Sonny, Imam Indra Setiawan Indra Setiawan Indra Setiawan Jermanto Setia Kurniawan, Jermanto Setia Kadarisman, Muh Karnawi Kamar, Karnawi Liana, Esti Melissa, Anaria Carini Muh Kadarisman Muhammad Thamrin Rafi, Salahudin Raga, Paulis Sandriana Marina Sarinah Sarinah Sihombing, Theresia Glory Sarce Siti Ghumaisa Effendie Siti Zubaidah Solikin Solikin Subagyo, Toto Hardiyanto Suhalis, Adenan Suharno, Hadi Syayuti, Faisyal Thamrin, HM Toto Hardiyanto Subagyo Wynd Rizaldy Yana Tatiana Yana Tatiana, Yana Yosi Pahala, Yosi Yuliantini Yuliantini Zakaria, Maman Zebua, Monazatulo Zeinyta Azra Haroen