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All Journal JURNAL MANAJEMEN TRANSPORTASI & LOGISTIK SENTRALISASI Dinasti International Journal of Economics, Finance & Accounting (DIJEFA) Economics and Digital Business Review Jurnal Manajemen Transportasi & Logistik (JMTRANSLOG) International Journal of Social Science Journal of Comprehensive Science Jurnal Penelitian Pendidikan Indonesia
Suharto Abdul Majid
Institut Transportasi Dan Logistik Trisakti
Agriculture, Biological Sciences & Forestry Humanities Computer Science & IT Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Electrical & Electronics Engineering Environmental Science Health Professions Languange, Linguistic, Communication & Media Library & Information Science Medicine & Pharmacology Public Health Social Sciences Transportation Other

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TRUST AND CONTROL ASPECTS IN JOINT VENTURE OF GARUDA INDONESIA AND SRIWIJAYA AIR Dariyah, Dariyah; Indra Setiawan; Suharto Abdul Majid
International Journal of Social Science Vol. 4 No. 4: December 2024
Publisher : Bajang Institute

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.53625/ijss.v4i4.1971

Abstract

This research examines the aspects of trust and control in the joint venture cooperation pattern of Garuda Indonesia and Sriwijaya Air in managing organizational uncertainty. This research distinguishes trust from control. However, the two remain closely related as information from the control system can also be used to assess the level of trust. Qualitative research methods were used in this study by interviewing 6 (six) management ranks from Garuda Indonesia and Sriwijaya Air respectively, as well as focus group discussions with practitioners, academics, ministry of transportation, government, and stakeholders, and users. Specifically, this research addresses the role played by information from three types of controls (output, behavioral, and social) in determining two types of trust (competence and goodwill). Competence trust and goodwill trust are tested at the operational and executive levels, respectively, and in terms of information that builds and destroys trust. Findings from a case study of a joint venture between two airlines show that controls generate information that strengthens competence trust at the operational level, but leaves goodwill trust at the executive level relatively vulnerable to betrayal of goodwill trust.
THE INFLUENCE OF THE ON-TIME PERFORMANCE, FLIGHT SCHEDULES, TICKET PRICES, AND PASSENGER SATISFACTION IN DETERMINING CUSTOMER LOYALTY IN INDONESIAN GARUDA AIRLINES Siti Ghumaisa Effendie; Suharto Abdul Majid; Indra Setiawan; Dian Artanti Arubusman; Yana Tatiana
International Journal of Social Science Vol. 4 No. 5: Februari 2025
Publisher : Bajang Institute

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.53625/ijss.v4i5.9705

Abstract

Some economic and agro-industrial managerial problems are that the company's human resources are not maximized in optimizing productivity, cost efficiency, and product quality control. This also includes improving understanding of markets, marketing strategies, and the development of appropriate technologies to improve agro-industrial performance. The purpose of this study is to examine the impact of on-time performance, flight schedules, and ticket prices on customer satisfaction and customer loyalty of Garuda Indonesia Airlines at Soekarno-Hatta International Airport Jakarta, Indonesia. The data collection method uses a questionnaire distributed to 100 respondents. The data analysis method uses SEM PLS. The results show that a positive and significant direct impact on customer satisfaction is obtained from on-time performance and ticket prices, while flight schedules have a positive and insignificant direct impact. A positive and significant direct impact on passenger loyalty, it is obtained from customer satisfaction and ticket prices, while on-time performance and flight schedules have a positive and insignificant direct impact, which implies that customer satisfaction is a vital factor for Garuda Indonesia Airlines to survive in such a highly competitive aviation market
Developing company competitiveness based on entrepreneurial values, transformational leadership, and service innovation through organizational performance Solikin, Solikin; Thamrin, Muhammad; Majid, Suharto Abdul; Arifiani, Librita
JPPI (Jurnal Penelitian Pendidikan Indonesia) Vol 10, No 1 (2024): JPPI (Jurnal Penelitian Pendidikan Indonesia)
Publisher : Indonesian Institute for Counseling, Education and Theraphy (IICET)

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.29210/020243786

Abstract

Company competitiveness is very important for business continuity. Therefore, the research aims to investigate and find an empirical model of the influence of entrepreneurial values, transformational leadership, and service innovation on company competitiveness through mediating mechanisms of organizational performance. The research uses a quantitative approach with survey methods and causal design. The sample was 153 leaders of ferry companies in Indonesia.The research instruments consist of organizational performance, competitiveness, entrepreneurial values, transformational leadership, and service innovation, as questionnaires were designed as a Likert scale. The questionnaire was distributed in Google Form format via the WhatsApp application. Data were analyzed using structural equation modeling analysis based on partial least squares (SEM-PLS). The research's findings demonstrate that entrepreneurial values, transformational leadership, service innovation, and organizational performance all significantly impact a company's competitiveness; additionally, entrepreneurial values, transformational leadership, and service innovation have a major impact on organizational performance, which in turn has a significant impact on company competitiveness. These results support a novel empirical model of how entrepreneurial values, transformational leadership, and service innovation affect company competitivenessby using organizational performance as a mediating factor. Before being modified or used for their future work, researchers, academics, and practitioners should critically examine this new model without discounting some of the study's limitations.
Produktivitas Terminal dan Kinerja Operasional di Pelabuhan Tanjung Priok Syayuti, Faisyal; Thamrin, Muhammad; Majid, Suharto Abdul; Sihombing, Sarinah; Liana, Esti
Jurnal Manajemen Transportasi & Logistik (JMTRANSLOG) Vol 10, No 2 (2023): Juli
Publisher : Institut Transportasi dan Logistik Trisakti

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.54324/j.mtl.v10i2.1135

Abstract

The study aims to find out the effect of loading and unloading workers’ performance and port facilities on the terminal productivity and the port operational’s performance in Tanjung Priok Port. The problems of the study are the low productivity of loading and unloading performance in the port, the lack of main facilities and supporting equipments could decrease the loading and unloading performance and unorganized service performance in the port. The research method used path analysis with Structural Equation Modeling using Smart PLS. The 152 samples were taken from Tanjung Priok Port service users. It is concluded that directly and indirectly there is a significant positive effect on the performance of the loading and unloading workforce and port facilities on terminal productivity and the impact on port operational performance in Tanjung Priok Port.
Co-Authors Adi, Erman Noor Aditya Nugroho Agus Setiawan Agusinta, Lira Ahmad Sutrisno Ajun Dwi Handayani Anaria Carini Melissa Arifiani, Librita Atit Setiani Charles AN Charles AN, Charles Dariyah Dariyah, Dariyah David Lasse Dian Artanti Arubusman Dinar Dewi Kania Dinar Dewi Kania Esa Setia Wiguna Euis Saribanon, Euis Hadi Suharno Hasanah, Khaimatul HM. Thamrin Ichwan, Gema Akbar Imam Sonny, Imam Indra Setiawan Indra Setiawan Indra Setiawan Jermanto Setia Kurniawan, Jermanto Setia Kadarisman, Muh Liana, Esti Melissa, Anaria Carini Muh Kadarisman Muhammad Thamrin Rafi, Salahudin Rafik Hidayat Raga, Paulis Sarinah Sarinah Sihombing, Theresia Glory Sarce Siti Ghumaisa Effendie Siti Zubaidah Solikin Solikin Subagyo, Toto Hardiyanto Suhalis, Adenan Suharno, Hadi Suripno Suripno Syayuti, Faisyal Thamrin, HM Toto Hardiyanto Subagyo Winda Herwinda Wynd Rizaldy Yana - Tatiana Yana Tatiana Yana Tatiana, Yana Yuliantini Yuliantini Zebua, Monazatulo Zeinyta Azra Haroen