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All Journal Cakrawala : Jurnal Humaniora Bina Sarana Informatika Journal of Research in Business, Economics, and Education Jurnal Scientia Akasia: Artikel Ilmiah Sistem Informasi Akuntansi Journal of Economics and Business Letters Jurnal Ilmu Ekonomi Manajemen dan Akuntansi Jurnal Ekonomi dan Manajemen (JEKMA) Madani: Multidisciplinary Scientific Journal Journal of Economics and Business (JECOMBI) Wawasan : Jurnal Ilmu Manajemen, Ekonomi dan Kewirausahaan Manajemen Kreatif Jurnal Lokawati: Jurnal Penelitian Manajemen dan Inovasi Riset Riset Ilmu Manajemen Bisnis dan Akuntansi Pusat Publikasi Ilmu Manajemen Journal of Management and Informatics Journal of Technology Informatics and Engineering Neraca Manajemen, Akuntansi, dan Ekonomi Journal Economic Excellence Ibnu Sina Jurnal Intelek Dan Cendikiawan Nusantara JGEN : Jurnal Pengabdian Kepada Masyarakat SWARNA: Jurnal Pengabdian Kepada Masyarakat Jurnal Intelek Insan Cendikia Jurnal Portofolio: Jurnal Manajemen dan Bisnis Jurnal Cendekia Ilmiah Jurnal Ekonomi, Manajemen, Akuntansi PESHUM Jurnal Cakrawala Akademika JMAEKA: Jurnal Manajemen Ekonomi Akuntansi Jurnal Riset dan Inovasi Manajemen
Henny Armaniah
Universitas Bina Sarana Informatika
Religion Agriculture, Biological Sciences & Forestry Arts Humanities Chemical Engineering, Chemistry & Bioengineering Chemistry Civil Engineering, Building, Construction & Architecture Computer Science & IT Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Environmental Science Health Professions Industrial & Manufacturing Engineering Languange, Linguistic, Communication & Media Law, Crime, Criminology & Criminal Justice Mathematics Medicine & Pharmacology Physics Public Health Social Sciences Other

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Pengaruh Kemudahan Penggunaan Aplikasi Dan Kepercayaan Pelanggan Terhadap Kepuasan Pelanggan Pada Layanan Gojek Di Jakarta Timur: The Effect of Ease of Use of the Application and Customer Trust on Customer Satisfaction on Gojek Services in East Jakarta Zarwani, Fadly Ahmad; Armaniah, Henny
Jurnal Mnajemen | Ekonomi | Akuntansi Vol 2 No 3 (2026): Juni 2026 - Agustus 2026
Publisher : CV Warnak Johanna Nusantara

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.63921/jmaeka.v2i3.410

Abstract

Abstracts - In the era of digital services such as Gojek, ease of access and user trust are important factors in creating customer satisfaction, but what customers often experience includes application disruptions such as slow loading or errors, tariff discrepancies due to dynamic pricing systems, and difficulties in using certain features. This study aims to analyze the effect of Application Ease of Use and Trust on Gojek Customer Satisfaction in the East Jakarta area. The study uses a quantitative approach with an associative research type. Data collection was carried out through questionnaires distributed to 150 respondents with a purposive sampling technique. The data obtained were analyzed using SPSS version 30 software through various tests, such as validity, reliability, classical assumptions (normality, multicollinearity, heteroscedasticity), and hypothesis testing including t-test, F-test, multiple linear regression, and coefficient of determination. The partial test results show that Application Ease of Use has no significant effect on Customer Satisfaction (1.330 <1.976), while Trust has a significant effect (15.400 >1.976). Meanwhile, the results of the simultaneous test show that both variables together have a significant effect on Customer Satisfaction (Fcount > Ftable, (339.386 > 3.06). This finding confirms that trust has a greater role in determining the level of Gojek customer satisfaction.
Analisis Kinerja Keuangan Dengan Metode Rasio Profitabilitas (ROA dan ROE) Pada Perusahaan Sektor Manufaktur di BEI Periode 2021-2024: Analysis of Financial Performance Using the Profitability Ratio (ROA and ROE) Method in Manufacturing Sector Companies on the IDX for the 2021-2024 Period Pratiwi, Suci Aulia; Armaniah, Henny
Jurnal Mnajemen | Ekonomi | Akuntansi Vol 2 No 3 (2026): Juni 2026 - Agustus 2026
Publisher : CV Warnak Johanna Nusantara

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.63921/jmaeka.v2i3.428

Abstract

This research is based on the importance of evaluating financial performance to assess the effectiveness of resource management, particularly in the manufacturing sector, which plays a significant role in Indonesia’s national economy. Many manufacturing companies face profit fluctuations and low efficiency in utilizing assets and equity; therefore, a comprehensive profitability analysis is required. This study aims to analyze the financial performance of manufacturing companies listed on the Indonesia Stock Exchange (IDX) during the 2021–2024 period using profitability ratios, namely Return on Assets (ROA) and Return on Equity (ROE). The research employs a descriptive quantitative method with a purposive sampling technique applied to 15 manufacturing companies. The data used are secondary data obtained from annual financial reports published by the IDX. The results show that ROA values range between 0.1%–30%, with an average of 8.9%, while ROE values range between 0.1%–152%, with an average of 18.7%. PT Unilever Indonesia Tbk (UNVR) recorded the highest ratios, while PT Chandra Asri Petrochemical Tbk (TPIA) and PT Barito Pacific Tbk (BRPT) had the lowest. These findings indicate the need for companies to enhance operational efficiency and optimize asset utilization to improve profitability.
A Decision-Support Analytics Framework of Strategic HR Practices and Employee Performance in Islamic Banking Melyani, Melyani; Yulianto, Yulianto; Nikmah, Wasilatun; Armaniah, Henny; Subariyanti, Herudini; Yulianto, Andri Rizko; Daniel, Daniel
Journal of Technology Informatics and Engineering Vol. 5 No. 1 (2026): APRIL | JTIE : Journal of Technology Informatics and Engineering
Publisher : University of Science and Computer Technology

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.51903/jtie.v5i1.496

Abstract

This research analyzes Islamic banking's strategic human resource strategies by examining how compensation, work incentives, and job satisfaction affect employee performance. 210 Islamic finance personnel were quantitatively surveyed and evaluated using Partial Least Squares–Structural Equation Modeling (PLS-SEM) using SmartPLS. Bootstrapping. 5,000 subsamples were used to evaluate direct and indirect impacts. Research indicates that financial remuneration and work motivation negatively affect employee performance (β = −0.280 and β = −0.182, respectively). Job happiness has a low but positive impact on employee performance (β = 0.087). Minimal indirect effects and variation accounted for (VAF) values below 20%. Job satisfaction does not moderate the links between financial compensation and employee performance, nor between work motivation and performance.  The findings suggest that direct processes, rather than emotional measures such as job happiness, affect the performance of Islamic banking employees. The Islamic banking strategic human resource management literature is enhanced by emotional assessments, such as job satisfaction. Strategic human resource management in Islamic banking is informed by research, with managerial implications for fair remuneration systems and sustainable motivational techniques that reflect Islamic ideals.
Pengaruh Kualitas Pelayanan Dan Kepuasan Pelanggan Terhadap Loyalitas Pelanggan Pada CV Dharmala Putra Apriyani, Putri; Armaniah, Henny
J-CEKI : Jurnal Cendekia Ilmiah Vol. 3 No. 6: Oktober 2024
Publisher : CV. ULIL ALBAB CORP

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.56799/jceki.v3i6.5388

Abstract

The aim of this research is to find out how service quality and customer satisfaction influence customer loyalty. This research was conducted at CV Dharmala Putra which operates in the electronic trading sector, especially shaving equipment with a product called kemei. This research uses quantitative data using multiple linear regression methods through observation, questionnaires, interviews and literature study. The data used is primary data and secondary data. Primary data consists of interviews, questionnaires, observations and pre-surveys. Secondary data includes interviews, documentation, sales data, video conversations and customer data. The sampling technique uses non-probability sampling techniques for sampling and population. The technique uses saturated sampling. to select samples from all CV Dharmala Putra customer data as the population for this study. The results of this research are that service quality partially has a positive and significant effect on customer loyalty so that Ho is rejected and Ha1 is accepted, customer satisfaction partially has a positive and significant effect on customer loyalty. Then simultaneously service quality and customer satisfaction have a positive and significant effect.
Pengaruh Gaya Kepemimpinan dan Motivasi Kerja Terhadap Kinerja Karyawan pada PT Duta Harapan Semesta Anisa Nabila; Henny Armaniah
Jurnal Riset dan Inovasi Manajemen Vol. 3 No. 2 (2025): Mei: Jurnal Riset dan Inovasi Manajemen
Publisher : International Forum of Researchers and Lecturers

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.59581/jrim-widyakarya.v3i2.4800

Abstract

Leadership style and work motivation are factors that cause an increase or decrease in employee performance. The purpose of this study is to determine how leadership style (X1) and work motivation (X2) affect employee performance (Y). The object of this study was conducted at PT Duta Harapan Semesta which is engaged in manufacturing by producing equipment for household needs. This study uses statistical quantitative data with data collection methods through observation, interviews, questionnaires, and literature studies. In addition, the sampling technique used is a saturated sample whose entire population is used as a sample in this study. The final result in this study is that leadership style (X1) partially has a positive and significant effect on employee performance (Y), so Ho1 is rejected and Ha1 is accepted with an influence of 72.9%. Work motivation (X2) partially has a positive and significant effect on employee performance (Y), so Ho2 is rejected and Ha2 is accepted with an influence of 91.8%. Then simultaneously, leadership style (X1) and work motivation (X2) together have a positive and significant effect on employee performance (Y), so Ho3 is rejected and Ha3 is accepted with an effect of 85.5%. Keywords: , ,
Pengaruh Rekrutmen dan Pelatihan Terhadap Kinerja Karyawan PT Senduk Jaya Internasional (Ekle’s Clinic) Sindi Yoana; Henny Armaniah
Jurnal Riset dan Inovasi Manajemen Vol. 3 No. 2 (2025): Mei: Jurnal Riset dan Inovasi Manajemen
Publisher : International Forum of Researchers and Lecturers

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.59581/jrim-widyakarya.v3i2.4801

Abstract

PT Senduk Jaya Internasional (Ekles Clinic) is a company in the beauty and healthcare sector that views human resources as its primary asset. This research aims to analyze the impact of recruitment and training on employee performance. The research method used is multiple linear regression, with data collected through questionnaires, interviews, and literature studies.The results indicate that recruitment has a negative impact on employee performance, suggesting that an ineffective recruitment process can lead to decreased performance. On the other hand, training has a significant positive effect on employee performance, demonstrating that effective training can enhance employees' competencies and productivity. Simultaneous testing shows that both recruitment and training significantly influence employee performance. The coefficient of determination (R²) of 89.8% indicates that these two variables explain the majority of the variation in employee performance. By implementing a more selective recruitment process and continuous training, the company can improve the quality of its human resources and maintain its competitiveness in the beauty and healthcare industry.
Pengaruh Lingkungan Kerja dan Disiplin Kerja Terhadap Kinerja Karyawan PT GFC Terpadu Mutiara Dwinofita Sari; Henny Armaniah
Jurnal Riset dan Inovasi Manajemen Vol. 3 No. 2 (2025): Mei: Jurnal Riset dan Inovasi Manajemen
Publisher : International Forum of Researchers and Lecturers

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.59581/jrim-widyakarya.v3i2.4802

Abstract

The work environment is all conditions or situations in the workplace that affect employees in carrying out their duties and responsibilities. Work discipline is the attitude and behavior of employees that shows compliance with the rules, policies, and procedures that have been set by the company or organization. This study aims to determine the extent to which the work environment and work discipline influence employee performance. This study uses a quantitative method, the sampling technique is to use the saturated method, where this study has 50 respondents, the data collection technique is carried out by observation and questionnaires. The results of the calculation of the t test where the sig value has a partial effect on X1 on Y is 0.000 <0.05 and the calculated t value is 4.597> t table 1.679. So that the work environment has a significant effect on employee performance, then the calculation of the t test where the sig value has a partial effect on X2 on Y, The calculation results on the t sig test are 0.009 <0.05 and the calculated t value is 2.740> t table 1.679. where the sig value has a partial effect on X2 on Y, then the calculation of the f sig test is 0.000 <0.05 and the calculated t value is 39.04> t table 3.20 So, which means H3 is accepted, it can be concluded that the work environment X1 and work discipline X2 simultaneously or together have a significant effect on employee performance.
Co-Authors aditya permana putra Ahmad Zarwani, Fadly Aida Putri Rahmansyah Al Fiqi Amanda Nurfahrani Andhika Pradana Andri Rizko Yulianto Anisa Nabila Annisa Nur Utami Apriyani, Putri Arianus Arianus Aulia, Nayla Fariza Daniel Daniel Dessy Suryani Desy Tri Anggarini Dewi Retno Budiastuti Eneng Iviq Hairo Rahayu Fabriansyah, Nanda Faif Yusuf Fajari Wulan Suci Fiqi, Al Handoko, Melyani Herudini Subariyanti Ilham Safrudin Isyana Emita Janistiyan, Yosua Jatinurcahyo, R. Jeffry Latumahina Khotimah, Ika Melyani Melyani, Melyani Muhamad Firmansyah Mutiara Dwinofita Sari Nabila Chika Fabiana Nadia Maulaya Nata Rosadi Nestia Pratiwi Nesya Aulia Nikmah, Wasilatun Nurzalinar Joesah Otto Siregar Panca Saputra, Elin Pius Sanjoyo Popon Rabia Adawia Pratiwi, Suci Aulia Priyono Priyono Putri Apriyani Putri, Sindy Clarita Ryan Refaldo Saiman . Shefira Eka Jasutania Sindi Yoana Siti Hadiyatun Nisa Slamet Heri Winarno Sri Ambar Wati Sundari Utami, Shinta Thaka, Indra Widia Apriliani Yulianto Yulianto Yulianto Zarwani, Fadly Ahmad