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Perbandingan Persepsi Kualitas Pelayanan dan Kepuasan Konsumen Online Food Delivery Ika Purwanti; Sawabi; Risky Dharmawan
Bulletin of Management and Business Vol. 4 No. 1: Maret 2023
Publisher : Program Studi Manajemen, Fakultas Ekonomi dan Bisnis, Universitas Widya Gama

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31328/bmb.v4i1.265

Abstract

This study aims to determine the comparison of service quality perceptions and consumer satisfaction of national online food delivery services (Grab Food) and local food delivery (Cak Ed Food), with a case study of Grab Food and Cak Ed Food consumers in Lamongan. The research approach used is quantitative-comparative. The population in the study were people who had used Grab Food and Cak Ed Food services, while the research sample was 100 respondents. The data was analysed using the paired sample T-Test test with the help of the SPSS application. The results showed that there was no significant difference between Grab Food service quality and Cak Ed Food service quality, and there was a significant difference between Grab Food customer satisfaction and Cak Ed Food customer satisfaction.
Financial Inclusion, Islamic Financial Literacy and Interest of Lamongan MSMEs to Use Islamic Bank Products Abadi, Muhammad Dzikri; Purwanti, Ika; Hayat, Ardiansyah Ahsanul; Safitri, Putri Elfira; Safitri, Kavita Ayu
At-tijaroh: Jurnal Ilmu Manajemen dan Bisnis Islam Vol 8, No 2 (2022): DESEMBER 2022
Publisher : Universitas Islam Negeri Syekh Ali Hasan Ahmad Addary Padangsidimpuan

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.24952/tijaroh.v8i2.5976

Abstract

Islamic banks have a strategic role in increasing the MSME business, especially in funding and supporting technical and non-technical assistance activities. Micro, Small and Medium Enterprises (MSMEs) are an inseparable part of business actors and play a significant role in creating job opportunities in Indonesia. Islamic banks to MSMEs in Lamongan. The purpose of this study was to determine the effect of financial inclusion on the interest of Lamongan SMEs with Islamic financial literacy as a moderating variable. The approach used in this research is a quantitative approach. The population used is MSMEs in Lamongan district with a sample of 138 respondents. The data obtained were then analyzed using SEM-PLS. The results of this study indicate that financial inclusion has a positive effect on interest in using Islamic bank products. Islamic financial literacy moderates the relationship between the influence of financial inclusion on interest in using Islamic banking services.