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All Journal Jurnal Ekonomi : Journal of Economic Lex Jurnalica (Ilmu Hukum) Journal of Economics, Business, & Accountancy Ventura Journal of Business & Banking MAJALAH ILMIAH WIDYA Journal of Indonesian Economy and Business Jurnal Manajemen Teori dan Terapan DeReMa (Development Research of Management) Jurnal Manajemen Jurnal Maneksi (Management Ekonomi Dan Akuntansi) Jurnal Manajemen dan Bisnis Indonesia Journal of Business and Behavioural Entrepreneurship Syntax Literate: Jurnal Ilmiah Indonesia Journal of Economic, Bussines and Accounting (COSTING) Jurnal Pengabdian Masyarakat AbdiMas Aktualita Manajemen JURNAL PENDIDIKAN TAMBUSAI Jurnal Ilmu Manajemen (JIMMU) International Journal of Nursing and Health Services (IJNHS) Journal of Multidisciplinary Academic Jurnal Admmirasi MEDIA MANAJEMEN JASA Jurnal Ilmiah Manajemen Kesatuan Journal of Nursing and Public Health (JNPH) Budapest International Research in Exact Sciences (BirEx Journal) Jurnal Health Sains Jurnal Pengabdian kepada Masyarakat Nusantara International Journal Of Science, Technology & Management (IJSTM) Journal of Economics and Business UBS Prima Abdika: Jurnal Pengabdian Masyarakat Jurnal Manajemen DIVERSIFIKASI Jurnal Impresi Indonesia ProBisnis : Jurnal Manajemen Golden Ratio of Mapping Idea and Literature Format Jurnal Multidisiplin Madani (MUDIMA) Jurnal Akuntansi dan Keuangan Jurnal Sains dan Teknologi Sinomika Journal: Publikasi Ilmiah Bidang Ekonomi dan Akuntansi Formosa Journal of Science and Technology (FJST) Jurnal Sosial dan Sains Journal of Accounting Research, Organization and Economics (JAROE) PERMANA : Jurnal Perpajakan, Manajemen, dan Akuntansi Eduvest - Journal of Universal Studies Ranah Research : Journal of Multidisciplinary Research and Development IIJSE Antigen: Jurnal Kesehatan Masyarakat dan Ilmu Gizi Al-Kharaj: Jurnal Ekonomi, Keuangan & Bisnis Syariah El-Mal: Jurnal Kajian Ekonomi & Bisnis Islam Jurnal Multidisiplin Indonesia Toplama Vitalitas Medis : Jurnal Kesehatan Dan Kedokteran Inovasi Kesehatan Global Vitamin: Jurnal Ilmu Kesehatan Umum Green Inflation: International Journal of Management And Strategic Business Leadership Epaper Bisnis: International Journal Entrepreneurship and Management Jurnal Praba: Jurnal Rumpun Kesehatan Umum Journal of Ekonomics, Finance, and Management Studies Global Management: International Journal of Management Science and Entrepreneurship JCRIM (Journal of Current Research In Multidisciplinary) Jurnal Cinta Nusantara

Endang Ruswanti

Universitas Esa Unggul

Author-ID : 366404

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PENGARUH PEMASARAN RELASIONAL TERHADAP LOYALITAS PELANGGAN DENGAN MEDIASI KUALITAS RELASIONAL (STUDI PADA NASABAH PRIORITAS BANK DI INDONESIA) Widiyanti Permata Lestari; Endang Ruswanti
MEDIA MANAJEMEN JASA Vol 2, No 2 (2016): MEDIA MANAJEMEN JASA
Publisher : UNIVERSITAS 17 AGUSTUS 1945 jAKARTA

ABSTRACTA large number of banks to make people more flexibility in choosing the best bank. People are increasingly free to move from one bank to another, so that the level of customers at a bank keloyalitasan decreasing, whereas the effort and costs incurred to retain customers is cheaper than the effort and costs incurred to acquire new customers. Relationship marketing is one answer to the problems tersebut.Pemasaran relational marketing is a principle that emphasizes and strives to maintain long-term good relations with pelanggan.Penelitian aims to, (1) analyze the effect of relationship marketing (competence, communication, conflict resolution) on the quality relational, (2) analyze the effect of relationship marketing on customer loyalty with quality relational mediation, and (3) analyze the effect of relational quality on loyalty pelanggan.Penelitian conducted by collecting quantitative data through a questionnaire distributed to 130 responden.Obyek research is a priority customer of Bank CIMB Commerce Icon Alam Sutera, using purposive sampling technique Sampling.Pada this study conducted two studies using linear regression and Structural Equation Model. The results showed that, (1) relational marketing consists of competence, communication and conflict handling significant influence and positive impact on the quality of relational, either partially or simultaneously, (2) relational marketing significant influence and positive impact on customer loyalty mediated by relational quality, and (3) the quality of relational positive and significant effect on customer loyalty.Keywords: relational marketing, competence, communication, conflict management, relational quality, and customer loyalty.ABSTRAKBanyaknya jumlah bank menjadikan masyarakat semakin leluasa dalam memilih bank yang terbaik. Masyarakat semakin leluasa berpindah dari satu bank ke bank lain, sehingga tingkat keloyalitasan nasabah pada suatu bank semakin menurun, padahal usaha dan biaya yang dikeluarkan untuk mempertahankan pelanggan lebih murah daripada usaha dan biaya yang dikeluarkan untuk mendapatkan pelanggan baru. Pemasaran relasional adalah salah satu jawaban dari permasalahan tersebut.Pemasaran relasional adalah prinsip pemasaran yang menekankan dan berusaha untuk menjaga hubungan baik jangka panjang dengan pelanggan.Penelitian ini bertujuan untuk, (1) menganalisa pengaruh pemasaran relasional (kompetensi, komunikasi, penanganan konflik) terhadap kualitas relasional, (2) menganalisa pengaruh pemasaran relasional terhadap loyalitas pelanggan dengan mediasi kualitas relasional, dan (3) menganalisa pengaruh kualitas relasional terhadap loyalitas pelanggan.Penelitian dilakukan dengan mengumpulkan data kuantitatif melalui kuesioner yang dibagikan ke 130 responden.Obyek penelitian adalah nasabah prioritas Bank CIMB Niaga Icon Alam Sutera, dengan menggunakan teknik penentuan sampel Purposive Sampling.Pada penelitian ini dilakukan dua studi dengan menggunakan metode Regresi Linier dan Structural Equation Model. Hasil penelitian menunjukkan bahwa, (1) pemasaran relasional yang terdiri dari kompetensi, komunikasi dan penanganan konflik berpengaruh secara signifikan dan positif terhadap kualitas relasional, baik secara parsial maupun serempak, (2) pemasaran relasional berpengaruh secara signifikan dan positif terhadap loyalitas pelanggan yang dimediasi oleh kualitas relasional, dan (3) kualitas relasional berpengaruh secara signifikan dan positif terhadap loyalitas pelanggan.Kata kunci: Pemasaran relasional, kompetensi, komunikasi, penanganan konflik, kualitas relasional, dan loyalitas pelanggan.

FAKTOR-FAKTOR YANG MEMPENGARUHI NIAT MEMBELI PRODUK ASURANSI JIWA SINARMAS DI KOTA TANGERANG Bahtiar Alamsyah; Endang Ruswanti
MEDIA MANAJEMEN JASA Vol 4, No 1 (2017): MEDIA MANAJEMEN JASA (MMJ)
Publisher : UNIVERSITAS 17 AGUSTUS 1945 jAKARTA

ABSTRAK Penelitian ini dilatarbelakangi oleh rendahnya niat membeli produk asuransi jiwa SINARMAS di Kota Tangerang, dibandingkan dengan kota-kota lainnya di Indonesia, seperti : Jakarta, Bogor dan Bekasi. Oleh karena itu, peneliti ingin menganalisis pengaruh variabel motivasi pembelian, sikap konsumen, kepercayaan konsumen dan kesadaran merek baik secara masing-masing maupun serentak terhadap niat membeli produk asuransi jiwa SINARMAS. Metode penelitian kuantitatif, dengan teknis analisis data menggunakan regresi linear sederhana (simple linear regression analysis) dan regresi linear berganda (multiple linear regression analysis). Teknik pengumpulan data dengan metode survei untuk memperoleh data primer, dan studi kepustakaan untuk memperoleh data sekunder. Populasi penelitian adalah prospek asuransi jiwa di lingkungan perumahan Lippo Karawaci Utara, Kota Tangerang, Provinsi Banten Selatan, dengan karakteristik 17-85 tahun, penghasilan tetap, rumah sendiri, memiliki kendaraan roda empat, yang dengan karakteristik tersebut diperoleh 305 warga. Dengan memakai metode quota sampling ditetapkan jumlah sampel 100 responden. Teknik pengambilan sampel adalah simple random sampling.Hasil penelitian menunjukkan bahwa terdapat pengaruh yang signifikan dari motivasi pembelian terhadap niat beli. Terdapat pengaruh yang signifikan dari sikap konsumen terhadap minat beli. Terdapat pengaruh yang signifikan dari kepercayaan konsumen terhadap minat beli. Terdapat pengaruh yang signifikan secara simultan dari motivasi pembelian, sikap konsumen, kepercayaan konsumen terhadap minat beli. Sedangkan kesadaran merek tidak bisa diolah datanya lebih lanjut karena data tidak valid. Kata kunci: Asuransi jiwa, motivasi membeli, sikap konsumen, kepercayaan konsumen, kesadaran merek ABSTRACT This research is motivated by the low intention to buy SINARMAS life insurance products in Tangerang City, compared to other cities in Indonesia, such as Jakarta, Bogor and Bekasi. Therefore, the researcher wanted to analyze the influence of purchasing motivation variable, consumer attitude, consumer trust and brand awareness either individually or simultaneously to the intention of buying life insurance product of SINARMAS. Quantitative research methods, with technical data analysis using simple linear regression analysis (linear regression analysis) and multiple linear regression analysis (multiple linear regression analysis). Data collection techniques with survey methods to obtain primary data, and library studies to obtain secondary data. The population of this research is life insurance prospect in Lippo Karawaci Utara residential area, Tangerang City, South Banten Province, with 17-85 years characteristic, fixed income, own house, owning four-wheeled vehicle, with 305 residents. Using the quota sampling method, the sample size is 100 respondents. The sampling technique is simple random sampling. The result of the research shows that there is a significant influence of purchasing motivation to purchase intention. There is a significant influence of consumer attitudes on buying interest. There is a significant influence of consumer confidence in buying interest. There is a simultaneously significant influence of purchasing motivation, consumer attitudes, consumer confidence in buying interest. While the brand awareness can not be processed further data because the data is not valid. Keywords: Life insurance, buying motivation, consumer attitude, consumer trust, brand awareness

Influence Of Workload And Job Satisfaction Of Pharmaceutical Workers On The Achievement Of Quality Indicators With Motivation As Intervening Variables In Jakarta Dharmais Cancer Hospital Gina Fadhilah; Kemala Rita Wahidi; Endang Ruswanti
Jurnal Health Sains Vol. 3 No. 10 (2022): Jurnal Health Sains
Publisher : Syntax Corporation Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.46799/jhs.v3i10.631

Based on an initial survey of 10 pharmacists, there are still many employees (10%) who complain of being tired when the office, especially the morning service, sometimes doesn't have time to rest, eat, plus pharmacists who don't come because of illness, causing the workload to be more The survey results also showed 50% of employees expressed job dissatisfaction this was related to salary provision, relationships with superiors and job placements were not in accordance with their skills and abilities. In addition, 20% of employees show low work motivation, this is because the work environment is not conducive and the workload is high. In addition to the results of observations based on the RSKD suggestion box, the phenomenon of complaints felt by 3 patients / families, including "long pharmacy service, employees do not smile and behave rudely". Long waiting time is one of the components that have the potential to cause patient dissatisfaction. Objective: To analyze the effect of workload and job satisfaction on the achievement of quality indicators with motivation as an intervening variable for pharmacists at Dharmais Cancer Hospital. The research design that will be used in this research is a quantitative approach research model. Quantitative model is a decision model that uses numbers. In addition, based on numerical or numerical data and decision models produce decision variables in the form of numbers with a cross sectional approach. There is a significant effect between workload on the motivation of pharmacists at Dharmais Cancer Hospital, There is a significant influence between job satisfaction on the motivation of pharmacists at Dharmais Cancer Hospital, There is a significant influence between workload on the achievement of quality indicators in the Home Pharmacy Installation Dharmais Cancer. , There is a significant effect between job satisfaction on the achievement of quality indicators in the Pharmacy Installation of Dharmais Cancer Hospital., There is a significant influence between workload and job satisfaction on the achievement of quality indicators with motivation as an influential factor in the Pharmacy Installation of Dharmais Cancer Hospital

Leadership Style, Intellectual Capital, Corporate Social Responsibility and Corporate Performance: A Comparative study between two Indonesian Industries Rilla Gantino; Endang Ruswanti; Taufiqur Rahman
Journal of Accounting Research, Organization and Economics Vol 2, No 3 (2019): JAROE, Vol.2 No.3 December 2019
Publisher : Universitas Syiah Kuala

Objective – The purpose of this paper is to examine the effect of of leadership style, intellectual capital and corporate social responsibility on performanceDesign/methodology – Data was gathered from two sources. To assess the leadership style, questionnaires were distributed and filled by staff working in sample companies from both. Meanwhile, secondary data collected from financial statements from 2012 to 2018 of each company samples. This study uses census sampling method.Results – The results of this study demonstrated that leadership style has a negative influence on ROA, ROE and Sales Growth for both sector. The intellectual capital has a significant positive influence on ROA, ROE and Sales Growth. Furthermore, in the infrastructure, utilities, and transportation sector, the corporate social responsibility has a negative influence on ROA, a significant positive effect on ROE and not significant on sales growth. Meanwhile, the results from the companies in the basic industries and chemical sectors shows that corporate social responsibility has a negative influence on ROA, ROE and sales growth.Research limitations/implications – A study which compare companies from different industries is still limited. This study focuses on Basic Industry and Chemicals sector and the Infrastructure, Utilities and Transportation Sector in Indonesia, and it is possible that these results are only applicable to the these sector. More research is therefore needed to further understand the contribution of performance to other sectors.Practical Implication - The results are important for management policy development, for example, in terms of prescribing the competences of leadership to enhance firm performance

The Comparison Models of Earning Management, CSR, and Intellectual Capital on Firm Value Moderated by Performance Rilla Gantino; Endang Ruswanti; Agung Mulyo Widodo; Deni Iskandar
Journal of Accounting Research, Organization and Economics Vol 5, No 2 (2022): JAROE Vol. 5 No. 2 August 2022
Publisher : Universitas Syiah Kuala

Objective – This study aims to compare the effect of earnings management, corporate social responsibility (CSR), and intellectual capital on firm value moderated by performance in two different periods, 2015-2019 (before COVID-19 pandemic) and 2015-2020 (9 months of pandemic).Design/methodology – This Study used two data year groups, from 2015-2019 and 2015-2020 with purposive sampling technique. The population of 5 sectors and 2 sub-sectors of companies listed on the Indonesia Stock Exchange which consists of basic and chemical industry, consumer goods, mining, Infrastructure, Utilities Transportation, various industries (excluding textile and automotive) sector and the Automotive Components, Textile Garment sub-sector.Results – The results show, even though the pandemic lasted 9 months in 2020, the average return on assets (ROA) of the 2015-2020 group decreased, turns out it doesn't have much effect on the strength of ROA to moderate the variable x to y. For 2015-2019 (before COVID-19 pandemic), performance moderates the effect of earnings management, CSR, and intellectual capital on firm value in the textile, automotive and components sub-sectors, various industries, consumer goods sectors and infrastructure and for 2015-2020 (9 months of the pandemic) only textile, automotive and components sub-sectors, various industries, and infrastructure. Partially for 2015-2019, value added intellectual coefficient (VAIC) has a significant effect moderated by performance in the consumer goods infrastructure sector, and automotive, then CSR has a significant effect moderated by performance in the basic industry and textile. Earning management has a significant effect moderated by performance in the basic industry, infrastructure and automotive. The same results for 2015-2020, for earning management. VAIC has a significant effect moderated by performance in consumer goods and infrastructure sector and CSR has a significant effect moderated by performance in textile, basic industry and various industries.Research limitations/implications – This study only uses secondary data for 2015-2019 and 2015-2020 and only uses 5 sectors from 9 sectors and does not compare each sub-sector.Novelty/Originality – This study obtained a comparison of the model of the influence of earnings management, intellectual capital, and CSR on firm value moderated by performance for 5 sectors and 2 sub-sectors.

Peran Bauran Pemasaran Terhadap Loyalitas Pasien dengan Mutu Layanan Sebagai Variabel Intervening di Rumah Sakit Misi Lebak Tahun 2021 Ahmad Riyadi Siregar; Mohamad Reza Hilmy; Endang Ruswanti
Jurnal Admmirasi Vol 7 No 1 (2022): June
Publisher : Assosiasi Dosen Muhammadiyah Magister Administrasi Rumah Sakit Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.47638/admmirasi.v7i1.228

Program bauran pemasaran jasa mempunyai peranan yang sangat penting sebagai bagian dari strategi dan kebijakan layanan kesehatan untuk mewujudkan kepuasan pasien yang pada akhirnya diharapkan dapat meningkatkan loyalitas. Peningkatan mutu pelayanan terutama pengelolaan complain (keluhan) dari pasien sangat diperlukan. Sampai sekarang masih terdapat beberapa keluhan (ketidakpuasan) dari pasien serta keluarga yang diterima oleh pihak rumah sakit baik secara langsung maupun tidak langsung. Metodologi penelitian menggunakan kuantitatif potong lintang (cross sectional). Data dikumpulkan dengan menyebarkan kuisioner kepada 132 orang pasien yang berobat di poli penyakit dalam RS Misi Lebak dimana proses pengambilan data dilakukan dalam waktu bersamaan. Hasil penelitian menunjukkan bauran pemasaran berpengaruh secara signifikan terhadap loyalitas pasien dengan mutu layanan sebagai variabel intervening, bauran pemasaran berpengaruh secara signifikan terhadap loyalitas pasien, bauran pemasaran berpengaruh secara signifikan terhadap mutu layanan, loyalitas pasien berpengaruh secara signifikan terhadap mutu layanan. Implikasi praktis, manajemen RS dapat melakukan perencanaan kombinasi pemasaran yang menekankan pada nilai-nilai subudaya dan kelas sosial masyarakat agar diterima dalam kebudayaan konsumen dan mendalami motivasi, persepsi, pembelajaran dan sikap dari konsumen agar terbentuk loyalitas dari pelanggan di RS Misi Lebak.

Level of Acceptance of Telemedical Innovation and Its’ Correlation in Health Service At Medistra Hospital Michael Aditya Marjoto; Hasyim; Endang Ruswanti
International Journal of Nursing and Health Services (IJNHS) Vol. 6 No. 1 (2023): International Journal of Nursing and Health Services (IJNHS)
Publisher : Alta Dharma Publisher

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.35654/ijnhs.v6i1.714

Background: The development of telemedicine for patient care, especially during the COVID-19 pandemic, is essential to improve the quality of hospital services. Objective: The study aimed to examine whether the perception of innovation attribute factors simultaneously influences the level of acceptance of telemedicine in Medistra hospitals. Method: This study applied the cross-sectional design. The samples were all polyclinic nurses, outpatient admins, outpatient billing, and general practitioners at Medistra Hospital, totaling 120 respondents. Result: The transformational leadership style, career development, and commitment of health workers have a direct influence on performance of health workers. The results of the indirect effect indicate that the commitment of health workers is more dominant in mediating the impact of career development on the performance of health workers. Conclusion: The management unit needs to pay more attention to employee career development training to obtain a career path in the hospital by increasing their work. Recommendation: Further researchers need employee performance to expand the other factors work discipline factors, work culture, motivation, and others, using the broad population

Knowledge, Skill, and Mentoring System of Chairman on Influencing the Team Method Approach at Inpatient Room of Cengkareng Hospital Febri Dian Morina; Endang Ruswanti; Kemala Rita Wahidi
International Journal of Nursing and Health Services (IJNHS) Vol. 6 No. 1 (2023): International Journal of Nursing and Health Services (IJNHS)
Publisher : Alta Dharma Publisher

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.35654/ijnhs.v6i1.715

Background: The team often organizes nursing services to improve healthcare services. Objective: The study aims to obtain empirical evidence of the influence of the team leader's knowledge and skills on implementing the team method with the mentoring system as a moderating variable. Method: This study applied to the cross-sectional study. The population was the team leader who served in the inpatient installation of as many as 107 personnel. Result: The results found that knowledge, skills, and mentoring system among team leaders significantly affect the implementation of the team method. While partially only the mentoring system does not affect the effectiveness of the team method implementation, the mentoring system cannot moderate the relationship between team method knowledge and skills on the efficacy of team method implementation. Conclusion: Supposedly, to increase the effectiveness of implementing the team method, the head of the room as a manager would be better off if he only carried out the supervisory and control functions. Recommendation: The team leader needs to improve their knowledge and skills to implement the team method effectively. Further studies need to explore how mentoring system could improve the team approach using the mixed method study

Pengaruh Gaya Kepemimpinan Transformasional, Budaya Organisasi dan Motivasi Kerja terhadap Perilaku Inovatif pada RS Prabumulih Pebrian R; Rina Mutiara; Endang Ruswanti
Jurnal Impresi Indonesia Vol. 2 No. 3 (2023): Jurnal Impresi Indonesia
Publisher : Riviera Publishing

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.58344/jii.v2i3.2250

Tujuan: Tujuan penelitian ini adalah untuk Untuk menganalisis pengaruh gaya kepemimpinan Transformasional, budaya organisasi, motivasi kerja terhadap perilaku inovatif perawat di RS Prabumulih. Metode: Penelitian ini menggunakan metode survei, yaitu penelitian yang mengambil sampel dari suatu populasi dengan menggunakan kuesioner sebagai alat pengumpulan data yang pokok untuk mengkaji gejala atau fenomena yang diamati. Penelitian ini menggunakan desain kausalitas berdasarkan dimensi waktu Crossectional, yaitu pengukuran terhadap variabel independen dan dependen dilakukan dalam waktu yang bersamaan. Hasil: Hasil analisis jalur menunjukkan bahwa gaya kepemimpinan dapat berpengaruh langsung ke perilaku dan dapat juga berpengaruh tidak langsung yaitu dari gaya kepemimpinan ke motivasi (sebagai variabel intervening) lalu ke perilaku, hasil analisis jalur menunjukkan bahwa budaya organisasi dapat berpengaruh langsung ke perilaku dan dapat juga berpengaruh tidak langsung yaitu dari budaya organisasi ke motivasi (sebagai variabel intervening) lalu ke perilaku. Kesimpulan: Berdasarkan analisis yang dilakukan maka kesimpulan dalam penelitian ini adalah sebagai berikut: terdapat pengaruh secara bersamaan gaya kepemimpinan, budaya organisasi terhadap perilaku melalui motivasi dimana motivasi memiliki peran penting sebagai penghubung untuk gaya kepemimpinan dan budaya organisasi terhadap perilaku, tidak terdapat pengaruh gaya kepemimpinan terhadap perilaku, artinya perilaku tidak selalu di pengaruhi oleh gaya kepemimpinan ditempat kerja

The Impact of Customer Engagement on Brand Loyalty: The Mediation Roles of Brand Attachment and Customer Trust Azizah Chairunnisa; Endang Ruswanti
Jurnal Multidisiplin Madani Vol. 3 No. 4 (2023): April 2023
Publisher : PT FORMOSA CENDEKIA GLOBAL

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.55927/mudima.v3i4.2603

This study explores the influence of brand love and brand experience on customer engagement and then the influence of customer engagement on brand loyalty directly or mediated by brand attachment and customer trust in cosmetic industry brands in Indonesia. This research was conducted in 2022 by involving 202 respondents using Instagram who is women of the millennial generation in Indonesia. Quantitative research using the Structural Equation Model (SEM) method with data analysis using SmartPLS. Some of the findings in this study are that brand love and brand experience indirectly affect brand loyalty mediated by brand attachment and customer trust. Meanwhile, customer engagement does not have a direct influence on increasing brand loyalty directly. The managerial implications of this research for industry practitioners and researchers are to build strong brand love, and brand experience will be able to create customer engagement, then loyalty to the customer's brand will be higher when the brand can strengthen customer engagement which then creates brand attachment and customer trust

Co-Authors Abadi, Ferryal Adi Yudi Adilla Anggraeni Adisti Indah Lestari AFIDAHTIN, AAP Agus Nurudin Ahmad Riyadi Siregar Anastina Tahjoo Andreas Pardomuan Purba Andreas Pardomuan Purba, Andreas Pardomuan Anggia Elfandina Annisa Fitria Annisa Intan Lestari Annisa Intan Lestari, Annisa Intan Arief Kusuma Arief Suwandi Azizah Chairunnisa Bahtiar Alamsyah Bambang Susanto Benny Herlambang Calvin, Thiodorus Carolina Carolina Cristina, Fenna CSP Wekadigunawan CSP Wekadigunawan Dadang Ibrahim Dede Cintia Dianni Martin Deni Iskandar Deni Iskandar Devis Pranata Indra Dewi Anggraeni Dewi Victoria Dharmawan, Hery Dimas Angga Negoro Edi Hamdi Edi Hamdi Edi Hamdi Edi Hamdi Eka Dara Sakti Pratiwi Eri Yudhya Mulayani Erry Yudhya Mulyani Ersa Laila Fahri Muhammad Farhan Fanie Nur Indriani Farichah . Febri Dian Morina Fransisca Fransisca Gilang Pratama Gina Fadhilah Gusnawati, Asma Handini, Satiti Hapsari, Nia Puspita Hasyim Herisa Anjani Herlambang, Benny Idrus Jus’at Ikhsan Febriansyah Ilyani, Dian Imam Muhtadin Imanuel, Eunike Irpan Irpan Irwandi Irwandi Januarko, M. Unggul Januarko, M. Unggul Januarko, Moehammad Unggul Jatmiko Jatmiko johannes johannes Juwita, Silvia Ratna Kartika Lilisantosa Kustiawan, Unggul Kusumapradja, Rokiah Laurensia Brigitta Astinawati Lenahatu, Stevy LIA AMALIA Louis, Hendrik Luhur Sukamuljo Lusiana Agustin M Unggul Januarko M. Reza Hilmy Marsela Marsela Marselinus Surya Maulana, Sapto Mega Fatimah Rosana MF. Arrozi Adhikara Michael Aditya Marjoto Mohamad Reza Hilmy Mudjiarto Mudjiarto, Mudjiarto Muhammad Farhan, Fahri Muhammad Iqbal Ramadhan Muhammad Jayuli Munawar Mus Aida Nadia Shabrina Amalia Nadia Widni Putri Natasha, Gracielle Negoro, Dimas Negoro, Dimas Angga Nesya Noer Kemalasari Nia Pususpita Hapsari Nisa, Puspita Chairun Nor Laila Nuraeni, Neli Oktoria S, Sabrina Oktoria S, Sabrina Pebrian R Putri, Mulia Rachmiaty Putri, Shindy Kurnia R. Syah, Tantri Yanuar Rahayu, Ristiana Reny Sari Marlina Rian Adi Pamungkas RILLA GANTINO Rina Anindita Rina Mutiara Rini Handayani Rojuaniah Rojuaniah Rosa, Hanifah Salma Rurianto, Joko Ryan Putra Laksana Sahlani Sahlani sandra dewi Sarwo Eddy Wibowo Setiadi, Indra Shella Vina Putri sherly sherly Shindy Kurnia Putri Shiren Shiren Suhendar Sulaiman Sulaiman, Suhendar Sumitro, Dewi Sari Sundring Pantja Djati Syah, Tantri Yanuar R. Tahjoo, Anastina Tantri Yanuar R. Syah Tantri Yanuar R. Syah Tantri Yanuar Rahmat Syah Taufiqur Rahman Taufiqur Rahman, Taufiqur Taufiqurrahman Taufiqurrahman Theresia Sri Lestari Thiodorus Calvin Tobias Reinaldo Toti Tobing, Damianna Unggul Januarko Wahidi, Kemala Rita Wahyudi, Triyono Arief Wahyuni Dian Purwati Wahyuni Dian Purwati wahyuni wahyuni WAHYUNI, VANIA Widiyanti Permata Lestari Widiyanti Permata Lestari Widodo, Agung Mulyo Winarto, Puji Yanuar Ramadhan Yanuar Ramadhan Zahid, Frediyono

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