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All Journal Jurnal Ekonomi : Journal of Economic Lex Jurnalica (Ilmu Hukum) Journal of Economics, Business, & Accountancy Ventura Journal of Business & Banking MAJALAH ILMIAH WIDYA Journal of Indonesian Economy and Business Jurnal Manajemen Teori dan Terapan DeReMa (Development Research of Management) Jurnal Manajemen Jurnal Maneksi (Management Ekonomi Dan Akuntansi) Jurnal Manajemen dan Bisnis Indonesia Journal of Business and Behavioural Entrepreneurship Syntax Literate: Jurnal Ilmiah Indonesia Journal of Economic, Bussines and Accounting (COSTING) Jurnal Pengabdian Masyarakat AbdiMas Aktualita Manajemen JURNAL PENDIDIKAN TAMBUSAI Jurnal Ilmu Manajemen (JIMMU) International Journal of Nursing and Health Services (IJNHS) Journal of Multidisciplinary Academic Jurnal Admmirasi MEDIA MANAJEMEN JASA Jurnal Ilmiah Manajemen Kesatuan Journal of Nursing and Public Health (JNPH) Budapest International Research in Exact Sciences (BirEx Journal) Jurnal Health Sains Jurnal Pengabdian kepada Masyarakat Nusantara International Journal Of Science, Technology & Management (IJSTM) Journal of Economics and Business UBS Prima Abdika: Jurnal Pengabdian Masyarakat Jurnal Manajemen DIVERSIFIKASI Jurnal Impresi Indonesia ProBisnis : Jurnal Manajemen Golden Ratio of Mapping Idea and Literature Format Jurnal Multidisiplin Madani (MUDIMA) Jurnal Akuntansi dan Keuangan Jurnal Sains dan Teknologi Sinomika Journal: Publikasi Ilmiah Bidang Ekonomi dan Akuntansi Formosa Journal of Science and Technology (FJST) Jurnal Sosial dan Sains Journal of Accounting Research, Organization and Economics (JAROE) PERMANA : Jurnal Perpajakan, Manajemen, dan Akuntansi Eduvest - Journal of Universal Studies Ranah Research : Journal of Multidisciplinary Research and Development IIJSE Antigen: Jurnal Kesehatan Masyarakat dan Ilmu Gizi Al-Kharaj: Jurnal Ekonomi, Keuangan & Bisnis Syariah El-Mal: Jurnal Kajian Ekonomi & Bisnis Islam Jurnal Multidisiplin Indonesia Toplama Vitalitas Medis : Jurnal Kesehatan Dan Kedokteran Inovasi Kesehatan Global Vitamin: Jurnal Ilmu Kesehatan Umum Green Inflation: International Journal of Management And Strategic Business Leadership Epaper Bisnis: International Journal Entrepreneurship and Management Jurnal Praba: Jurnal Rumpun Kesehatan Umum Journal of Ekonomics, Finance, and Management Studies Global Management: International Journal of Management Science and Entrepreneurship JCRIM (Journal of Current Research In Multidisciplinary) Jurnal Cinta Nusantara
Endang Ruswanti
Universitas Esa Unggul
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The Model of Inpatient Unit Service Quality at the Indonesian Christian University General Hospital Based on Malcolm Balridge Criteria Fransisca Fransisca; Rokiah Kusumapradja; Endang Ruswanti
Jurnal sosial dan sains Vol. 3 No. 9 (2023): Jurnal Sosial dan Sains
Publisher : Green Publisher Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.59188/jurnalsosains.v3i9.1017

Abstract

Background: In 2022, there was a decrease in the satisfaction rate and BOR in the UKI General Hospital inpatient unit. Improvements in the quality of health are needed. The Malcolm Balridge criteria is the method of measuring the quality of health services from the United States. The malcolm balridge criteria has a dynamic framework and provide as an independent and comprehensive assessment. Purpose: Seven criteria are leadership, strategic planning, patient focus, measurement, analysis and knowledge management, workforce focus, work operation focus and organizational performance results. The researcher measured the quality assessment at the UKI General Hospital inpatient unit based on Malcolm Balridge’s Criteria. Method: This research was conducted on 70 respondents in the inpatient unit, using a qualitative approach with univariate analysis and scoring based on Malcolm Balridge’s Criteria. Results: The score was 276.5 out of 1000 points. It is an early result position, the poor quality. There are gaps in the approach and implementation stages as well as the deployment in several categories. Criteria that are below the average value are workforce focus and organizational performance results. Conclusion: The purpose was to provide an overview of the model development for the quality health services in the UKI General Hospital inpatient unit based on Malcolm Balridg’s criteria.
Effectiveness of Digital Marketing on Revisit Intention Outpatient of Brebes Regional General Hospital Shella Vina Putri; Endang Ruswanti; Rokiah Kusumapradja
Jurnal sosial dan sains Vol. 3 No. 10 (2023): Jurnal Sosial dan Sains
Publisher : Green Publisher Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.59188/jurnalsosains.v3i10.1033

Abstract

Background: The Covid-19 outbreak turned into a pandemic in Indonesia in 2020. The patient's intention to visit the hospital due to the pandemic but can be influenced by the hospital's marketing strategy. Brebes Regional General Hospital before the Covid-19 pandemic used conventional marketing and, in an effort, to increase the number of repeat visits to patients in the pandemic era and industry 5.0, namely through the most effective marketing strategy, namely digital marketing. Purpose: The aim is to determine the influence and effectiveness of digital marketing in terms of people, physical evidence, process and promotion on the intention to revisit outpatients at Brebes Regional General Hospital. Methods: Using the Quasi Experimental Pre and postest method in digital groups and conventional groups and the Logistic Regression method. Results: The results showed that there was a difference and there was effectiveness in the digital marketing group on the promotion variable (0.45), process (0.56), physical evidence (0.37) and intention (0.54). There is a difference and effectiveness in the conventional group on the process variable (0.35). There is a simultaneous influence of 4P variables on the intention to revisit by 70.5%. Conclusion: There is a difference and effectiveness in patient re-visits in the outpatient service of the Brebes Regional General Hospital before and after the digital marketing intervention group on the variables of Promotion, Process, Physical Evidence and Visit Intention.
Pengaruh Pengalaman Pasien, Kepuasan Pelanggan Terhadap Loyalitas dengan Ewom Sebagai Mediasi pada Pasien Rawat Jalan di Rumah Sakit X Jawa Barat Reny Sari Marlina; Endang Ruswanti; Erry Yudhya Mulyani
Ranah Research : Journal of Multidisciplinary Research and Development Vol. 6 No. 3 (2024): Ranah Research : Journal Of Multidisciplinary Research and Development (Maret 2
Publisher : Dinasti Research

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.38035/rrj.v6i3.825

Abstract

Riset ini bertujuan untuk menganalisis pengaruh pengalaman pasien, kepuasan pelanggan terhadap loyalitas pelanggan dengan eWOM sebagai mediasi pada pasien rawat jalan tenaga di rumah sakit umum X. Peserta penelitian ini berjumlah 156 orang yang mengisi kuesioner yang merupakan bagian dari penelitian Path Analysis dengan memanfaatkan Structural Equation Modeling (SEM) dengan software Smart Partial Least Square (PLS). Berdasarkan hasil analisis data ditemukan bahwa pengalaman pasien berpengaruh signifikant terhadap loyalitas pelanggan dengan mediasi eWOM, kepuasan pelanggan berpengaruh positif dan signifikan terhadap loyalitas pelanggan dengan mediasi eWOM. Penelitian ini juga menemukan bahwa meskipun pengalaman pasien tidak berdampak signifikan terhadap promosi (eWOM), namun kepuasan pelanggan berdampak signifikan. EWOM memiliki dampak besar terhadap loyalitas pelanggan, yang pada gilirannya dipengaruhi secara signifikan oleh pengalaman pasien dan kepuasan terhadap layanan yang mereka terima. Dimensi paling tinggi pada pengalaman pasien yaitu komunikasi perawat (55,6%), dimensi paling tinggi pada kepuasan pelanggan yaitu satisfaction toward Quality (72,1%), dimensi paling tinggi pada pada eWOM yaitu konten (67,2%), dimensi paling tinggi pada loyalitas pelanggan yaitu kesetiaan terhadap produk (75,9). Manajemen dan karyawan perlu melakukan pembenahan dan pengembangan pelayanan dengan penerapan EMR, meningkatkan paradigma costumer value, melakukan maintenance semua fasilitas utama dan pendukung, penyesuaian tarif biaya pelayanan dan obat dengan melakukan branchmarking ke rumah sakit terdekat, meningkatkan retensi dengan menyelenggarakan event-event, memberikan promosi atau diskon seperti memberikan MCU gratis, maupun diskon untuk biaya konsultasi, penjemputan gratis dengan ambulans dan penggunaan media sosial atau website rumah sakit untuk melakukan upload informasi kesehatan yang bervariasi yang melibatkan pelanggan RS.
PERJANJIAN JUAL BELI ONLINE PENGGUNAAN SHOPEE PAY LATER TINJAUAN HUKUM ISLAM, HUKUM EKONOMI ISLAM DAN KUHPERDATA Hapsari, Nia Puspita; Ruswanti, Endang; Juwita, Silvia Ratna; Fitria, Annisa
Lex Jurnalica Vol 21, No 1 (2024): LEX JURNALICA
Publisher : Lex Jurnalica

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.47007/lj.v21i1.7649

Abstract

AbstractMany Shopee Pay Later users are disappointed with the policies implemented by Shopee Pay Later, such as fines, delays, etc. The research aims to find out comparative practices between Islamic Law, Islamic economic law, and KHUPerdata in the use of Shopee Pay Later online buying and selling. The methods are: normative juridical and qualitative. Legal research on written regulations is carried out by reviewing library materials or secondary materials. Through normative approaches,e namely: approaches based on key legal entities, examining theories, concepts, legal principles, and legal provisions related to this research. The conclusion shows that concept Islamic law violates the law contrary to provisions of Islamic law, namely: regarding the position of Islamic law is invalid. At the same time, this is no allowed administrative processing fees in calculating the percentage of Qardh funds based on the DSN Fatwa of the Al-Qardh contract No.19/DSNMUI/IV/2001 Civil Code and related regulations that remain in effect.
The Effect of Service Quality and Trust on Purchase Intention in E-Commerce Louis, Hendrik; Abadi, Ferryal; Ruswanti, Endang
ProBisnis : Jurnal Manajemen Vol. 14 No. 6 (2023): December: Management Science
Publisher : Lembaga Riset, Publikasi dan Konsultasi JONHARIONO

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.62398/probis.v14i6.347

Abstract

This study aims to explore the influence of service quality and trust on purchasing intentions in e-commerce in Indonesia, where in the era of digitalization, there are many different options provided by various kinds of e-commerce with different qualities. E-commerce needs to know how much customer purchase intention focuses on service quality and increasing customer trust by paying attention to reputation, quality of information, product delivery, and transaction security. The population in this study had shopped at one of the e-commerce sites (Tokopedia, Shopee, Bukalapak, Lazada) at least the last 6 months. In this study, 228 respondents who had shopped at Indonesian e-commerce were collected and were analyzed with the purposive sampling method using an online questionnaire. This research is a quantitative research with the Structural Equation Model (SEM) method of Lisrel 88. The results of this study show that the variables of information quality and transaction security do not affect trust, yet reputation variables and product delivery affect trust. Trust variables and service quality have positive effects on the purchase intention variable. These findings have managerial implications for maintaining customer trust and improving service quality to improve customer purchase intentions.
Influence Brand Experience, Perceived Quality, And Brand Love On Brand Loyalty For Purchasing Janji Jiwa Products Rahayu, Ristiana; Ruswanti, Endang
Jurnal Ilmiah Manajemen Kesatuan Vol. 12 No. 3 (2024): JIMKES Edisi Mei 2024
Publisher : LPPM Institut Bisnis dan Informatika Kesatuan

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37641/jimkes.v12i3.2325

Abstract

This research aims to analyze the influence of variables brand experience, perceived quality, value, brand love to brand loyalty. This research uses a quantitative method approach through techniques purposive sampling. This research obtained 192 respondents, respondents aged 18-35 years, domiciled in JABODETABEK (Jakarta, Bogor, Depok, Tangerang, Bekasi), and had purchased Janji Jiwa products more than once. This research uses the method Structural Equation Model Partial Least Square (SEM-PLS).The results of this research show brand loyalty formed because it is influenced by value and brand love. Next, increase perceived quality influenced by brand experience, brand experience and perceived quality influence on value. The findings of this research can be used as an assessment of the Janji Jiwa product in increasing customer loyalty. Janji Jiwa’s brand is a coffee shop in Indonesia that is liked by many people. A positive customer experience regarding the purchase of Janji Jiwa products can expand the Janji Jiwa brand.
Electronic Word Of Mouth, Brand Image, Purchase Intention And Customer Purchase Decisions For Skinceuticals Users Zahid, Frediyono; Ruswanti, Endang
Jurnal Ilmiah Manajemen Kesatuan Vol. 12 No. 1 (2024): JIMKES Edisi Januari 2024
Publisher : LPPM Institut Bisnis dan Informatika Kesatuan

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37641/jimkes.v12i1.2414

Abstract

This research is a quantitative study with a causal relationship to determine the direct influence of electronic word of mouth, brand image, purchase intention and purchase decision as well as determine the indirect influence of electronic word of mouth, brand image, purchase intention and purchase decision on users of skinceuticals products. Data collection was carried out using the information gathering method through a survey with a questionnaire. The population in this study is someone who already uses skinceuticals products, regularly uses skinceuticals products, lives in Jabodetabek and is at least 20 years old. The sampling method used was non-probability sampling with purpose sampling technique. Based on the research results, 6 hypotheses can be accepted, namely Electronic of Mouth (E-WOM) influences brand image, Brand image influences purchasing intentions, Purchase intentions influence purchasing decisions and those that are not accepted Electronic of Mouth (E-WOM) influences purchasing intentions, Electronic of Mouth (E-WOM) influences purchasing decisions. Brand image influences purchasing decisions. Therefore, it is important for skin ceuticals to improve Electronic of Mouth which can improve purchasing decisions. The aim of this research is to determine the direct influence of Electronic word of mouth, brand image, purchase intention and purchase decision and also to determine the indirect influence of Electronic word of mouth, brand image, purchase intention and purchase decision shown to consumers who use skinceuticals products. Keywords: electronic word of mouth,brand image, purchase intention and purchase decision
PENTINGNYA LOYALITAS PASIEN MELALUI PENGALAMAN DAN PENANGANAN KELUHAN DENGAN KEPERCAYAAN SEBAGAI MEDIATOR AFIDAHTIN, AAP; RUSWANTI, ENDANG; TAHJOO, ANASTINA
Journal of Nursing and Public Health Vol 12 No 2 (2024)
Publisher : UNIVED Press, Universitas Dehasen Bengkulu

Show Abstract | Download Original | Original Source | Check in Google Scholar

Abstract

Pendahuluan: Penelitian ini berangkat dari hasil observasi awal yang menunjukkan adanya penurunan jumlah pasien umum, perusahaan dan asuransi di sebuah fasilitas kesehatan pada tahun 2023. Penurunan ini menjadi perhatian penting bagi manajemen karena dapat memengaruhi kinerja dan keberlanjutan layanan. Oleh karena itu, tujuan utama penelitian ini adalah untuk mengkaji secara empiris pengaruh pengalaman pasien dan penanganan keluhan terhadap loyalitas pasien, dengan kepercayaan sebagai variabel intervening yang memainkan peran penting dalam hubungan ini Metode: Penelitian ini menggunakan pendekatan kuantitatif dengan desain cross-sectional study, yang memungkinkan pengumpulan data pada satu titik waktu untuk menganalisis hubungan antar variabel. Populasi penelitian adalah pasien rawat jalan pasien umum, perusahaan dan asuransi di fasilitas kesehatan tersebut, dengan teknik pengambilan sampel non-probabilitas. Jumlah sampel ditentukan berdasarkan penggandaan jumlah indikator dengan 5 kali jumlah observasi. Pengumpulan data dilakukan melalui penyebaran kuesioner yang dirancang untuk mengukur pengalaman pasien, penanganan keluhan, kepercayaan, dan loyalitas pasien. Data yang diperoleh dianalisis menggunakan metode three box method, yang memungkinkan peneliti untuk mengevaluasi hubungan antar variabel Hasil dan Pembahasan: Hasil penelitian ini menunjukkan bahwa pengalaman pasien dan penanganan keluhan memiliki pengaruh signifikan terhadap loyalitas pasien, dengan kepercayaan sebagai variabel intervening yang memperkuat hubungan tersebut. Selain itu, ditemukan bahwa pengalaman pasien dan penanganan keluhan secara langsung memengaruhi kepercayaan pasien, yang pada gilirannya meningkatkan loyalitas mereka. Kepercayaan terbukti menjadi variabel paling dominan dalam mempengaruhi loyalitas pasien, menunjukkan bahwa upaya untuk meningkatkan kepercayaan pasien dapat berkontribusi secara signifikan terhadap peningkatan loyalitas Kesimpulan: Pengalaman pasien dan penanganan keluhan berpengaruh terhadap loyalitas pasien dengan kepercayaan sebagai variabel intervening. Pengalaman pasien dan penanganan keluhan berpengaruh terhadap kepercayaan, pengalaman pasien, penanganan keluhan dan kepercayaan berpengaruh terhadap loyalitas pasien, dan kepercayaan merupakan variabel paling dominan yang mampu meningkatkan loyalitas pasien.
Analysis Of The Influence Of Brand Image and Patient Experience On the Impact Of Brand Image and Patient Experience On Patient Loyalty With Trust As a Mediating Variable in Private Insurance Inpatients at RS MRCCC Siloam Semanggi Marselinus Surya; Endang Ruswanti; Wahyuni Dian Purwati
Vitamin : Jurnal ilmu Kesehatan Umum Vol. 3 No. 2 (2025): April : Jurnal ilmu Kesehatan Umum
Publisher : Asosiasi Riset Ilmu Kesehatan Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.61132/vitamin.v3i2.1221

Abstract

Patient loyalty is an attitude that drives behavior to return to using the services of a hospital, incorporating emotional aspects, particularly making regular and repeated visits with high consistency. This study aims to obtain empirical evidence of the relationship between brand image, patient experience, and trust on the loyalty of inpatients using private insurance at MRCCC Siloam Semanggi Hospital. The background of this research is the trend of decreasing patient numbers in 2023 among those with private payment and non-JKN insurance. Additionally, secondary data from patient feedback forms revealed some patients were dissatisfied with services not meeting their expectations and showed a tendency to switch hospitals. Based on the data, there is a noticeable decline in the number of patients in the inpatient unit, reflecting an issue with patient loyalty towards MRCCC Siloam Hospital. The research design used is a quantitative study with a cross-sectional design, involving 75 inpatients as the subjects of this study. Data collection was carried out by distributing questionnaires to inpatients randomly, with informed consent. The analysis tool used is Structural Equation Modeling (SEM). The results of the study based on the analysis test show a significant influence of brand image, patient experience, and trust on patient loyalty. However, the influence of brand image and patient experience on patient loyalty, when mediated by trust, is not significant. It is recommended that the hospital improve patient loyalty by enhancing the quality of services through various internal evaluations of the existing system to meet patient expectations and build stronger relationships.
Pengaruh Kepemimpinan Etis Dan Motivasi Intrinsik Terhadap Komitmen Organisasi Dan Keterlibatan Karyawan Cristina, Fenna; Ruswanti, Endang
Jurnal Multidisiplin Indonesia Vol. 1 No. 1 (2022): Jurnal Multidisiplin Indonesia
Publisher : Riviera Publishing

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.58344/jmi.v1i1.2

Abstract

Pandemi Covid-19 menyebabkan perusahaan harus membuat kebijakan dalam pengurangan jam kerja serta adanya pengurangan karyawan karena tidak banyak pekerjaan yang perlu dilakukan dan tidak adanya pemasukan. Sehingga perusahaan harus selektif dalam memilih karyawan. Dimana perusahaan harus memilih karyawan yang kinerja kerja yang baik untuk dipertahankan dan memutuskan hubungan kerja bagi karyawan yang memiliki kinerja kerja yang standar. Penelitian ini menggunakan variabel motivasi intrinsik sebagai variabel tambahan dan masih sedikit pula peneliti melakukan pada perusahaan retail. Penelitian ini terdapat tujuan yaitu menguji faktor-faktor yang mempengaruhi keterlibatan karyawan pada perusahaan dimana komitmen organisasi sebagai variabel intervening yang memediasi pengaruh dari kepemimpinan etis dan motivasi intrinsik. Metode yang digunakan pada penelitian ini adalah metode SEM dengan analisis faktor, serta penyebaran kuisoner pada penelitian ini dilakukan secara purposive sampling dan secara online. Responden dalam penelitian ini ada 150 responden dengan subjek penelitian karyawan perusahaan retail yang masa kerjanya minimal 1 tahun dan sebagai karyawan tetap. Pada penelitian ini masih ada perbaikan dimana subjek penelitian ini hanya yang berkerja di Jakarta timur serta objek yang hanya di industri retail.
Co-Authors Abadi, Ferryal Adi Yudi Adilla Anggraeni Adisti Indah Lestari AFIDAHTIN, AAP Agus Nurudin Ahmad Riyadi Siregar Anastina Tahjoo Andreas Pardomuan Purba Andreas Pardomuan Purba, Andreas Pardomuan Anggia Elfandina Annisa Fitria Annisa Intan Lestari Annisa Intan Lestari, Annisa Intan Arief Kusuma Arief Suwandi Azizah Chairunnisa Bahtiar Alamsyah Bambang Susanto Benny Herlambang Calvin, Thiodorus Carolina Carolina Cristina, Fenna CSP Wekadigunawan CSP Wekadigunawan Dadang Ibrahim Dede Cintia Dianni Martin Deni Iskandar Deni Iskandar Devis Pranata Indra Dewi Anggraeni Dewi Victoria Dharmawan, Hery Dimas Angga Negoro Edi Hamdi Edi Hamdi Edi Hamdi Edi Hamdi Eka Dara Sakti Pratiwi Eri Yudhya Mulayani Erry Yudhya Mulyani Ersa Laila Fahri Muhammad Farhan Fanie Nur Indriani Farichah . Febri Dian Morina Fransisca Fransisca Gilang Pratama Gina Fadhilah Gusnawati, Asma Handini, Satiti Hapsari, Nia Puspita Hasyim Herisa Anjani Herlambang, Benny Idrus Jus’at Ikhsan Febriansyah Ilyani, Dian Imam Muhtadin Imanuel, Eunike Irpan Irpan Irwandi Irwandi Januarko, M. Unggul Januarko, M. Unggul Januarko, Moehammad Unggul Jatmiko Jatmiko johannes johannes Juwita, Silvia Ratna Kartika Lilisantosa Kustiawan, Unggul Kusumapradja, Rokiah Laurensia Brigitta Astinawati Lenahatu, Stevy LIA AMALIA Louis, Hendrik Luhur Sukamuljo Lusiana Agustin M Unggul Januarko M. Reza Hilmy Marsela Marsela Marselinus Surya Maulana, Sapto Mega Fatimah Rosana MF. Arrozi Adhikara Michael Aditya Marjoto Mohamad Reza Hilmy Mudjiarto Mudjiarto, Mudjiarto Muhammad Farhan, Fahri Muhammad Iqbal Ramadhan Muhammad Jayuli Munawar Mus Aida Nadia Shabrina Amalia Nadia Widni Putri Natasha, Gracielle Negoro, Dimas Negoro, Dimas Angga Nesya Noer Kemalasari Nia Pususpita Hapsari Nisa, Puspita Chairun Nor Laila Nuraeni, Neli Oktoria S, Sabrina Oktoria S, Sabrina Pebrian R Putri, Mulia Rachmiaty Putri, Shindy Kurnia R. Syah, Tantri Yanuar Rahayu, Ristiana Reny Sari Marlina Rian Adi Pamungkas RILLA GANTINO Rina Anindita Rina Mutiara Rini Handayani Rojuaniah Rojuaniah Rosa, Hanifah Salma Rurianto, Joko Ryan Putra Laksana Sahlani Sahlani sandra dewi Sarwo Eddy Wibowo Setiadi, Indra Shella Vina Putri sherly sherly Shindy Kurnia Putri Shiren Shiren Suhendar Sulaiman Sulaiman, Suhendar Sumitro, Dewi Sari Sundring Pantja Djati Syah, Tantri Yanuar R. Tahjoo, Anastina Tantri Yanuar R. Syah Tantri Yanuar R. Syah Tantri Yanuar Rahmat Syah Taufiqur Rahman Taufiqur Rahman, Taufiqur Taufiqurrahman Taufiqurrahman Theresia Sri Lestari Thiodorus Calvin Tobias Reinaldo Toti Tobing, Damianna Unggul Januarko Wahidi, Kemala Rita Wahyudi, Triyono Arief Wahyuni Dian Purwati Wahyuni Dian Purwati wahyuni wahyuni WAHYUNI, VANIA Widiyanti Permata Lestari Widiyanti Permata Lestari Widodo, Agung Mulyo Winarto, Puji Yanuar Ramadhan Yanuar Ramadhan Zahid, Frediyono