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All Journal Jurnal Ekonomi : Journal of Economic Lex Jurnalica (Ilmu Hukum) Journal of Economics, Business, & Accountancy Ventura MAJALAH ILMIAH WIDYA Jurnal Maneksi (Management Ekonomi Dan Akuntansi) Syntax Literate: Jurnal Ilmiah Indonesia Jurnal Pengabdian Masyarakat AbdiMas JURNAL PENDIDIKAN TAMBUSAI Jurnal Ilmiah Manajemen Kesatuan Journal of Nursing and Public Health (JNPH) Jurnal Health Sains Jurnal Pengabdian kepada Masyarakat Nusantara Journal of Economics and Business UBS Prima Abdika: Jurnal Pengabdian Masyarakat ProBisnis : Jurnal Manajemen Golden Ratio of Mapping Idea and Literature Format Jurnal Akuntansi dan Keuangan Jurnal Sains dan Teknologi Sinomika Journal: Publikasi Ilmiah Bidang Ekonomi dan Akuntansi Formosa Journal of Science and Technology (FJST) Journal of Accounting Research, Organization and Economics (JAROE) Eduvest - Journal of Universal Studies IIJSE El-Mal: Jurnal Kajian Ekonomi & Bisnis Islam Jurnal Multidisiplin Indonesia Toplama JCRIM (Journal of Current Research In Multidisciplinary)
Endang Ruswanti
Universitas Esa Unggul Jakarta
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Pengaruh Word of Mouth, Persepsi Pasien, Kualitas Pelayanan Terhadap Niat Kunjungan Ulang dengan Citra Merek sebagai Variabel Intervening di MRCCC Siloam Hospitals Semanggi Lenahatu, Stevy; Pamungkas, Rian Adi; Ruswanti, Endang
Syntax Literate Jurnal Ilmiah Indonesia
Publisher : Syntax Corporation

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.36418/syntax-literate.v10i11.62483

Abstract

Penelitian ini bertujuan menganalisis pengaruh Word of Mouth (WOM) dan persepsi pasien terhadap niat kunjungan ulang dengan citra merek sebagai variabel intervening di MRCCC Siloam Hospitals Semanggi. Metode kuantitatif digunakan melalui survei kuesioner kepada 97 responden pasien rawat jalan dan rawat inap. Analisis data dilakukan menggunakan SEM-PLS. Hasil penelitian menunjukkan bahwa WOM dan persepsi pasien berpengaruh positif dan signifikan terhadap citra merek serta niat kunjungan ulang, sementara citra merek terbukti memediasi hubungan keduanya. Temuan ini menegaskan pentingnya WOM dan kualitas pelayanan dalam memperkuat citra merek serta meningkatkan loyalitas pasien.
The Ease of Form Completion Influences the Intention to Report Patient Safety Incidents Nuraeni, Neli; Kusumapradja, Rokiah; Mulyani, Erry Yudhya; Pamungkas, Rian Adi; Ruswanti, Endang
Syntax Literate Jurnal Ilmiah Indonesia
Publisher : Syntax Corporation

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.36418/syntax-literate.v10i11.62485

Abstract

This study aims to analyze the influence of positive attitude (X1), social support (X2), and ease of form completion (X3) on Patient Safety Incident (PSI) reporting behavior (Y), with reporting intention (Z) as a mediating variable. Using a causal associative approach with a cross-sectional design, data were collected through questionnaires from 150 inpatient nurses selected via purposive sampling. Structural Equation Modeling (SEM) was employed to examine variable relationships. Key findings reveal: (1) positive attitude, social support, and ease of form completion significantly affect both reporting intention and PSI reporting behavior; (2) reporting intention partially mediates the relationship between the three independent variables and reporting behavior; (3) social support and ease of form completion exhibit the strongest direct effects on reporting behavior. The study highlights that strengthening patient safety culture requires integrating psychological (attitude), social (support), and technical (system usability) factors. Practical implications suggest hospital management should develop policies fostering positive attitudes through training, enhance social support via team collaboration, and streamline technology-based PSI reporting systems. These measures are expected to improve reporting transparency and accuracy, ultimately advancing patient safety service quality.
Co-Authors Abadi, Ferryal AFIDAHTIN, AAP Andreas Pardomuan Purba, Andreas Pardomuan Anggia Elfandina Annisa Fitria Annisa Intan Lestari, Annisa Intan Arief Suwandi Bambang Susanto Calvin, Thiodorus Cristina, Fenna Deni Iskandar Dharmawan, Hery Dimas Angga Negoro Edi Hamdi Erry Yudhya Mulyani Gusnawati, Asma Hapsari, Nia Puspita Herlambang, Benny Ilyani, Dian Imanuel, Eunike Januarko, M. Unggul Januarko, Moehammad Unggul Jatmiko Jatmiko johannes johannes Juwita, Silvia Ratna Kusumapradja, Rokiah Lenahatu, Stevy Louis, Hendrik M Unggul Januarko Maulana, Sapto Mudjiarto Mudjiarto, Mudjiarto Muhammad Farhan, Fahri Muhammad Iqbal Ramadhan Natasha, Gracielle Negoro, Dimas Negoro, Dimas Angga Nuraeni, Neli Oktoria S, Sabrina Putri, Mulia Rachmiaty Putri, Shindy Kurnia R. Syah, Tantri Yanuar Rahayu, Ristiana Rian Adi Pamungkas Rojuaniah Rojuaniah Rurianto, Joko Sahlani, Sahlani sandra dewi Sari Sumitro, Dewi Sarwo Eddy Wibowo Setiadi, Indra sherly sherly Shiren Shiren Syah, Tantri Yanuar R. Tahjoo, Anastina Tantri Yanuar Rahmat Syah Taufiqur Rahman, Taufiqur Taufiqurrahman Taufiqurrahman Tobing, Damianna Unggul Januarko WAHYUNI, VANIA Widodo, Agung Mulyo Winarto, Puji Yanuar Ramadhan Zahid, Frediyono