Article Per Year (5 Year)
p-Index From 2021 - 2026
4.325
P-Index
This Author published in this journals
All Journal Media Trend: Berkala Kajian Ekonomi dan Studi Pembangunan International Journal of Economics Management and Social Science Jesya (Jurnal Ekonomi dan Ekonomi Syariah) YUME : Journal of Management Publik: Jurnal Manajemen Sumber Daya Manusia, Administrasi dan Pelayanan Publik UTAMAX : Journal of Ultimate Research and Trends in Education Journal La Bisecoman Jurnal Manajemen dan Organisasi Review (MANOR) Journal Online Manajemen ELPEI (JOMEL) Journal of Management and Administration Provision POMA JURNAL Maroon Journal De Management
Sri Adrianti Muin
Universitas Fajar
Humanities Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Health Professions Social Sciences Other

Published : 34 Documents Claim Missing Document
Claim Missing Document
Check
Articles

Found 3 Documents
Search
Journal : Journal of Management and Administration Provision

 1 
Analysis of the Implementation of Public Service Standards at the District Level Sholichah, Anis; Muin, Sri Adrianti; Mujahid, Mujahid
Journal of Management and Administration Provision Vol. 5 No. 1 (2025): Journal of Management and Administration Provision
Publisher : Pusat Studi Pembangunan dan Pemberdayaan

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.55885/jmap.v5i1.321

Abstract

Service Standards are benchmarks used as guidelines for service delivery and as references for assessing service quality, representing the obligation and commitment of service providers to the community in delivering quality, fast, easy, affordable, and measurable services. This study aims to determine and analyze the implementation of public service standards in Penajam Sub-District, Penajam Paser Utara District. The research adopts a qualitative descriptive approach method. Data in this study consist of primary and secondary data, which were analyzed qualitatively, leading to drawn conclusions. Primary data were obtained through in-depth interviews with informants at the Penajam Sub-District Office, including the Sub-District Head, General Affairs Subsection Head, Section Heads, Sub-District Employees/Staff, and service users from the community. The findings of the research are as follows: 1) The overall implementation of public service standards in Penajam Sub-District is reasonably good and sufficiently satisfying to the community. However, there is still a need for improvement and enhancement in the quality of public service implementation; 2) The preparation, establishment, and implementation of Service Standards in Penajam Sub-District have adhered to the principles outlined in Regulation of the Minister of Administrative Reform and Bureaucratic Reform Number 15 of 2014, including simplicity, accountability, sustainability, and fairness. However, they have not yet fully incorporated participatory and transparent elements; 3) There are several types of services with detailed per-component service standards that have not been established in the Decree of the Penajam Sub-District Head, Penajam Paser Utara District Number: 060/129/Kec.PNJ-Umum/XI/2023 regarding the Establishment of Service Standards in Penajam Sub-District; 4) Subsequent socialization efforts related to the established Penajam Sub-District Service Standards have not been conducted, thus affecting the understanding of service officers regarding public service implementation; 5) Publication efforts concerning Penajam Sub-District Service Standards have not been undertaken through electronic or non-electronic media.
Effectiveness of Government Services in Supporting Increased Agricultural Production Muin, Sri Adrianti; Rahim, M.Akbar; Gunawan, Gunawan; Khusna, Dwi Asmaul
Journal of Management and Administration Provision Vol. 5 No. 2 (2025): Journal of Management and Administration Provision
Publisher : Pusat Studi Pembangunan dan Pemberdayaan

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.55885/jmap.v5i2.642

Abstract

This piece of work explores how well services to farmers provided by government affect agricultural production among farmers, and it takes a quantitative research method. Since agriculture along with the farmers plays a central role in national food security and rural livelihood, the intervention of the government which mostly intervenes to increase productivity in agriculture through extension services, irrigation support, training programs, and subsidies on production inputs have been a practice. This research used a cross-sectional survey research design, with stratified random sample of the farmers and the data were collected using structured questionnaires. Important variables were the kind and number of government service they received and reported differences in their agricultural yield. Descriptive statistics, Pearson correlation, and multiple regression analysis of data were observed. The findings indicate that the greatest influence on agricultural productivity is made by extension services which are significantly correlated (r = 0.966) and exhibited the largest regression coefficient (0.814). Other positives are subsidies, training and irrigation, although to a smaller extent. The regression model explains 96.6% of the y Var with all the means of government support supporting the same. Those results address major implications in the body of research by providing a comparative, empirical evaluation of various interventions in one model. The paper has indicated that in order to ensure sustainable agricultural growth, the policy factors should focus more on improving and expanding the extension systems and reevaluating the models of providing other services.
The Influence of Service Quality on BPJS Employment Participant Satisfaction and Trust Muin, Sri Adrianti; Yusri, Yusri; Imran , Besse Imrayani; Kasno, Kasno
Journal of Management and Administration Provision Vol. 5 No. 3 (2025): Journal of Management and Administration Provision
Publisher : Pusat Studi Pembangunan dan Pemberdayaan

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.55885/jmap.v5i3.674

Abstract

This paper examines how service quality affects satisfaction and trust among its participants of BPJS Employment which is the employment insurance agency of the state in Indonesia. Based on SERVQUAL approach, the study decomposes service quality into its five central dimensions, which include; service tangibles, service reliability, service responsiveness, service assurance, and service empathy, and determines their ability to predict satisfaction among the participants. An explanatory quantitative study with a structured questionnaire given to 370 sampled participants was used in the study; the samples had been stratified randomly. Using regression and mediation tests, it can be found that each dimension of service quality has a significant impact on satisfaction and, among them, empathy (beta= 0.242) and responsiveness (beta= 0.226) are the most notable ones. Trust is also majorly affected by satisfaction (beta = 0.456) and the ability of satisfaction as mediator between service quality and trust is confirmed using a Sobel test (z = 5.75, p < 0.001). The results are convincing of the essential roles of emotionally intelligent and participant-service in administration in social welfare institutions whose interpersonal treatment can be more vital than structural efficiency in establishment institutional legitimacy. In addition to verifying existing theories, the present research will provide theoretical progress in the literature on management as it shows the role of satisfaction as the strategic mediator of the process of building trust, not just as the evaluative final state.
Co-Authors Abd Malik Abdul Gani Abdul Majid Bakri Abdul Samad Ade Irma Suryani Aldiansyah, Andi Ana Rosida Andi Farisnah Anwar Anshar, Nur Azizah Arif, Muhammad Ridwan Arman Arman Atmabrata, Cahyadi Bahi, Musriaddin Budiman Budiman Djabar, Sadly Abdul Duriah Fahrul Kahfi Gunawan Gunawan Halik, Johan Hamid, Mulyadi Hasmiati Hasmiati Hasniaty, Hasniaty Hasniaty, Sri Kurniawati, Hasniaty Ibrahim Jamal, Dian Imran , Besse Imrayani Indradewa, Rhian Indrayanti, Evi Kasno Kasno Khusna, Dwi Asmaul L. Lisnawati Latief, Andi Bachtiar Linda, Tri Muh Taslim Muhammad Ridwan Arif Mujahid Mujahid Mujahid Mujahid, Mujahid Muliyadi Hamid Mulyadi Hamid Nasyirah Nurdin Nur Azizah Anshar Nurjannah Jabbar Nurmadhani Fitri Suyuthi Pailan, Yan Tambaru Rahim, M.Akbar Rusdan Rusdan Saputro, Lukasiwan Eddy Sholichah, Anis Siera, Alfa Siti Zulaikah St. Rukaiyah Tamsil, Erni Taslim, Muh Wahyuni Sakka Windi Azzahra Yunus, Mujahid Yusri Yusri