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All Journal Inovasi : Jurnal Ekonomi, Keuangan, dan Manajemen JURNAL MANAJEMEN Inovasi: Jurnal Ilmiah Ilmu Manajemen International Journal of Economics, Business and Accounting Research (IJEBAR) Indonesian Journal of Engagement, Community Services, Empowerment and Development (IJECSED) International Journal of Economic, Business, Accounting, Agriculture Management and Sharia Administration (IJEBAS) International Journal of Social Science, Educational, Economics, Agriculture Research, and Technology (IJSET) Jurnal Ilmu Manajemen Mulawarman (JIMM) Aksi Kita: Jurnal Pengabdian Kepada Masyarakat
Ariesta Heksarini
Universitas Mulawarman
Agriculture, Biological Sciences & Forestry Humanities Computer Science & IT Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Environmental Science Social Sciences Other

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THE ROLE OF "BERAKHLAK" WORK CULTURE IN IMPROVING EMPLOYEE PERFORMANCE WITH THE ADAPTABILITY AFTER POSITION EQUALIZATION AS A MEDIATION VARIABLE IN BONTANG CITY GOVERNMENT Anton Dody Rushendra; Siti Maria; Ariesta Heksarini
International Journal of Social Science, Educational, Economics, Agriculture Research and Technology (IJSET) Vol. 5 No. 4 (2026): MARCH
Publisher : RADJA PUBLIKA

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.5281/zenodo.19362579

Abstract

Purpose: This study aims to analyze the role of BerAKHLAK work culture in accordance with the MENPAN-RB letter number 20 year 2021 on the employee performance with the adaptability after the equalization position from stuctrural to functional as a mediation variable within the Bontang City Government. Method: It is a quantitative research using a 5-point Likert scale questionnaire survey approach. A sample of 82 employees ASN who experienced equalization of positions was selected according to purposive sampling criteria. Data analysis using Structural Equation Modeling-Partial Least Square (SEM-PLS) with outer model, inner model, and bootstrapping testing. Result: The work culture did not have a big impact directly on performance (p-value 0.853), but it did have a big impact and significant effect on adaptability (p-value 0.001). Adaptability has a positive and significant effect on performance (p-value 0.000) and acts as a full mediator of the relationship between work culture and performance (p-value 0.000) with a contribution to explaining 81.3% of the variance in performance. Practical Implications for Economic Growth and Human Capital Development: Strengthening employee adaptation capacity with a training, coaching, mentoring, and a 360 degree feedback system is a key strategy for improving performance. This has an impact on the efficiency of public services, the optimization of professional human resources, the attractiveness of investment, and the growth of the MSME sector and creative industries in Bontang City as a partner area of the Ibu Kota Nusantara, the new capital city of Indonesia. Novelty: This study reveals the BerAKHLAK work culture does not have a direct impact on performance in the context of the Bontang City Government, because a strong local work culture has been embedded first (such as the slogan "extraordinary, professional, dignified"), so that adaptability is the only mechanism for channeling cultural influence on performance in the context of bureaucratic reform of equalization of positions.
DETERMINANTS BEHIND PUBLIC SERVICE QUALITY: UNPACKING THE ROLE OF EMPLOYEE ENGAGEMENT IN THE NEXUS OF WORK-LIFE BALANCE AND DIGITAL COMPETENCE IN SAMBOJA DISTRICT Ameliya Bangun; Dirga Lestari; Ariesta Heksarini
International Journal of Social Science, Educational, Economics, Agriculture Research and Technology (IJSET) Vol. 5 No. 6 (2026): MAY
Publisher : RADJA PUBLIKA

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.5281/zenodo.20181193

Abstract

The increasing demand for responsive, transparent, and technology-based public services has placed government employees in increasingly complex work conditions, where service quality is shaped not only by systems and digital infrastructure but also by employees' work conditions and psychological attachment to their roles. This study aims to analyze the role of employee engagement in mediating the relationship between work-life balance and digital competence on public service quality in the Samboja District Office. A quantitative approach was employed using a survey method involving district-level government employees as respondents. The data were analyzed using Structural Equation Modeling-Partial Least Squares (SEM-PLS) to examine both direct and indirect relationships among variables. The findings indicate that work-life balance and digital competence significantly influence employee engagement, which subsequently contributes to the improvement of public service quality. In addition, employee engagement functions as a mediating variable that strengthens the relationship between both independent variables and service quality. These results suggest that improving public service quality cannot rely solely on enhancing technical capabilities and digital skills but must also consider employees' work-life balance and their level of engagement. Practically, this study provides implications for local governments in designing integrated human resource management policies that simultaneously promote employee well-being, digital competence development, and stronger engagement to achieve sustainable improvements in public service quality.
Co-Authors Adham Dzulfikar A Adhitia Ferdinand Ideris Adhityama Prima Wibawa Aldo Dimas Riches Tobing Ameliya Bangun Anton Dody Rushendra Arista Alfi Qurbani Audo Jeremy Gultom Aulia Safira Putri Ayu Aprilia Denny Maulida Dimas Afriandi Dirga Lestari Djoko Setyadi Doddy Adhimursandi Erysa Putri Ramadhanti Falga Bara Prima Haribowo, Rio Hidayati Tetra Indah Sundari Irmansyah Irmansyah James Tito Jurqoni Assaifi KHAFIIDU ROHMAN Maisaroh Maisaroh Maryam Nadir Mia Yuliana Muhammad Ari Saputra Muhammad Irfan Eka Saputra Muhammad Wasil Muhammad Wasil Musdalifah Azis Musdalifah Musdalifah Noor Rizka Asyara Noventri Nusandira Nurul Hidayah Hasbi Pradigdo Wijayanto Putri Indah Rahmayanti Rafael Rundu Rasyid Saudi Reyval Rofalno Mandagie Riadi, Sukisno Selamet Risa Purnama Sari Rizal Rifai Rizqi Setiawan Robi Hidayat Robiansah Robiansyah Robiansyah, Robiansyah Rollen Jexsen Setiawati Samirudin Siti Bulkis Siti Kumalasari Siti Maria Siti Maria Siti Rahma Aprilianty Siti Ulim Sukisno S. Riadi Sukisno S. Riadi Sukisno Selamat Riadi Sukisno Selamet Riadi Sukisno Selamet Riadi Sukisno Selamet Riadi Sukisno Slamet Riadi Syaharuddin Y Syaharuddin Y Syahril Teddy Adrianto terta hidayanti Tri Miranti Tri Nur Ramayani Varla Cintia Sundari Yolanda Velen Ticia YONATHAN PONGTULURAN Yonathan Pongtuluran Yonathan Pongtuluran Yonathan Pongtuluran Yulianti Yulianti Yulianti Yulianti Yunita Elisabet Zainal Ilmi