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Kepercayaan dan Citra sebagai Kunci Kepuasan Calon Mahasiswa pada Layanan Helpdesk UNY Fahmi Roshaanatun, Luthfi; Prof. Dr. Haryanto, M.Pd.; Dr. Setya Raharja, M.Pd.
Jurnal Akuntabilitas Manajemen Pendidikan Vol. 13 No. 1 (2025): April
Publisher : Faculty of Educational Sciences, Universitas Negeri Yogyakarta

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.21831/jamp.v13i1.87979

Abstract

Penelitian ini bertujuan untuk mengetahui pengaruh kualitas kinerja Helpdesk, kepercayaan pengguna, dan citra institusi terhadap kepuasan calon mahasiswa pengguna layanan Helpdesk PMB Universitas Negeri Yogyakarta. Metode ex post-facto kuantitatif dengan desain asosiatif kausal diaplikasikan pada periode Mei–Juli 2025 di Unit Admisi UNY, melibatkan 100 responden angkatan 2023/2024 yang dipilih secara random sampling. Data dikumpulkan menggunakan kuesioner tertutup skala Likert empat poin dengan instrumen yang mengacu pada model SERVQUAL untuk variabel kualitas kinerja, konstruk kepercayaan pengguna, dan indikator citra institusi, lalu dianalisis melalui uji validitas item-total dan reliabilitas Cronbach’s Alpha. Asumsi analisis regresi linier berganda—normalitas, linearitas, multikolinearitas, dan heteroskedastisitas—terpenuhi. Hasil regresi menunjukkan kepercayaan pengguna (β = 0,414; p < 0,001), citra institusi (β = 0,236; p = 0,001), dan kualitas kinerja (β = 0,038; p = 0,014) secara positif dan signifikan memengaruhi kepuasan pengguna, dengan Adjusted R² = 0,951 dan F = 617,247 (p < 0,001). Temuan menegaskan perlunya membangun kepercayaan melalui akurasi dan integritas layanan, menjaga konsistensi citra sesuai janji institusi, serta meningkatkan responsivitas operasional. Implikasi praktis meliputi pelatihan intensif operator, implementasi sistem otomatisasi respons untuk pertanyaan standar, dan dashboard monitoring kinerja real-time guna mendukung evaluasi serta peningkatan berkelanjutan kualitas layanan PMB.
Penguatan Manajemen Sekolah dalam Implementasi Platform Merdeka Mengajar Rahmawati, Tina; Raharja, Setya; Surya, Priadi; Herawati, Endang Sri Budi; Sukirjo, Sukirjo
Bima Abdi: Jurnal Pengabdian Masyarakat Vol. 5 No. 3 (2025): Bima Abdi: Jurnal Pengabdian Masyarakat
Publisher : Yayasan Pendidikan Bima Berilmu

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.53299/bajpm.v5i3.2352

Abstract

Platform Merdeka Mengajar merupakan instrumen yang dikembangkan untuk mendukung pembelajaran yang lebih mandiri dan sesuai dengan konteks sekolah. Dalam rangka memastikan keberhasilan implementasi platform ini, dibutuhkan penguatan kapasitas manajerial. Kegiatan ini bertujuan untuk memperkuat dan meningkatkan manajemen sekolah dalam implementasi platform merdeka mengajar bagi Kepala Sekolah. Peserta pelatihan adalah Kepala Sekolah dan Tim Pengembang Sekolah Dasar di Kapanewon Girimulyo dan Nanggulan Kabupaten Kulon Progo sebanyak 50 orang. Materi dalam pelatihan ini adalah tentang perencanaan berbasis data dan Penyusunan Rencana Kerja Sekolah berbasis data (Rapor pendidikan) dan Pengelolaan kinerja guru & Kepala Sekolah melalui aplikasi E-Kinerja. Metode dalam pelatihan meliputi ceramah, diskusi kelompok, dan simulasi melalui aplikasi PMM dengan tujuan memberikan pengalaman langsung kepada peserta. Hasil pelatihan menunjukkan adanya peningkatan kemampuan kepala sekolah dan tim pengembang untuk menggunakan informasi dari rapor Pendidikan sebagai acuan penyusunan rencana kerja sekolah. Pemahaman peserta terkait pengelolaan Kinerja guru & Kepala sekolah melalui aplikasi E-kinerja juga semakin baik. Peserta memahami langkah pengelolaan kinerja Guru & Kepala Sekolah di PMM, Tahapan pengerjaan Pengelolaan Kinerja, serta Tahapan penilaian dalam Pengelolaan Kinerja.
Partnership Management in Industrial Work Practice of Hospitality Expertise Program at SMKN 3 Tanjungpandan and SMKN 1 Sijuk, Belitung Regency Yuli Yulianti; Setya Raharja
Indonesian Interdisciplinary Journal of Sharia Economics (IIJSE) Vol 8 No 3 (2025): Sharia Economics
Publisher : Universitas KH. Abdul Chalim Mojokerto

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31538/iijse.v8i3.7668

Abstract

This study explores partnership management in the Industrial Work Practice program for the hospitality expertise track at SMKN 3 Tanjungpandan and SMKN 1 Sijuk in Belitung Regency. It focuses on four key management functions planning, organizing, implementation, and supervision while identifying supporting and inhibiting factors in the partnership process. The goal is to offer strategic insights to strengthen’s effectiveness in enhancing students’ skills aligned with industry needs (DUDIKA). Using a qualitative descriptive approach, the study involved school leaders, program heads, supervising teachers, and DUDIKA partners. Data were gathered through interviews, observations, and document analysis, and validated using source and method triangulation. The findings show that both schools follow a structured partnership framework supported by formal agreements (MoUs), curriculum synchronization, and student skill development. Active collaboration with DUDIKA is central, with effective communication helping to address challenges such as scheduling conflicts, student readiness, and resource limitations. Strategies like flexible scheduling, increased parental involvement, and supervisor support have contributed to program success. Key success factors include strong industry relations, competent teachers, student preparedness, and mentoring from partner hotels.
Total Quality Management in the Utilization of Educational Reports at SMAS Santo Yosef and SMAN 4 Mandau, Bengkalis Regency Christine, Jene; Raharja, Setya
Journal of Educational Sciences Vol. 9 No. 6 (2025): Journal of Educational Sciences
Publisher : FKIP - Universitas Riau

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31258/jes.9.6.p.6447-6463

Abstract

This study analyzes: (1) the implementation of Total Quality Management (TQM) principles in the utilization of Education Reports, (2) school strategies for integrating Education Report results into planning and TQM-based quality improvement, and (3) supporting and inhibiting factors in the application of TQM related to the use of Education Reports as tools for sustainable and systematic quality enhancement at SMAS Santo Yosef and SMAN 4 Mandau, Bengkalis Regency. This research employs a descriptive qualitative approach with principals, teachers, education staff, school committee members, and students as subjects. Data were collected through interviews, observations, and document analysis, with source and technique triangulation used to ensure credibility. Data were analyzed through data condensation, data display, and conclusion drawing/verification. The findings show that both schools use Education Report data as a basis for planning and designing quality improvement programs, supported by strong collaboration among school stakeholders. Annual evaluations and follow-ups based on Education Reports help maintain consistency in quality improvement and strengthen a culture of continuous quality. However, limited time, resources, and uneven understanding of quality management roles hinder optimal TQM implementation, indicating the need for more systematic integration of TQM and more intensive evaluation cycles.
The Principal’s Role in Motivating Teachers to Improve Their Pedagogical Competence Through Information Technology Putra, Budhi Andi; Raharja, Setya
Journal of Educational Sciences Vol. 9 No. 6 (2025): Journal of Educational Sciences
Publisher : FKIP - Universitas Riau

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31258/jes.9.6.p.6533-6546

Abstract

This study analyzes the role of school principals in enhancing teachers' pedagogical competencies through the use of Information Technology (IT) in public elementary schools in Bukit Batu District. The main focus is on how principals motivate teachers and integrate IT to improve the quality of pedagogical competencies. A qualitative phenomenological approach was used to explore the experiences of principals and teachers related to motivation and the strengthening of competencies through IT. Data were collected through in-depth interviews, participatory observation, and document studies at SD Negeri 005 and SD Negeri 009 in Bukit Batu during the period from May to November 2025. The findings show that principals play a crucial role in enhancing pedagogical competencies through IT, such as initiating training and mentoring. However, challenges such as limited devices, unstable internet access, and teachers' readiness remain major obstacles. Supporting factors include regular training and support from the Education Office, while the main barriers are limited IT facilities, varied teacher skills, and differing motivation levels. To optimize the use of IT, improvements in facilities, more intensive training, and adequate technical support are needed.
The Effect of Principal Leadership and Teacher Competence on Teacher Performance with Learning Management as a Mediating Variable Siti Yuli Chulaelah; Setya Raharja
Lembaran Ilmu Kependidikan Vol. 54 No. 1 (2025): Curriculum and Learning, Technology and Innovation in Education
Publisher : Universitas Negeri Semarang

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.15294/lik.v54i1.21402

Abstract

Background - Teacher competencies include pedagogic, professionalism, social and personality. However, there are still many problems faced regarding the development and implementation of these competencies in schools. Purpose - This study aims to describe the effect of principal leadership and teacher competence on teacher performance with learning management as a mediating variable. Method/approach - The approach used in this research is quantitative with a correlational design. Findings - The results showed that: (1) principal leadership has a positive but insignificant effect on performance, T-count = 0. 943 and p-value = 0.346; (2) learning management has a positive and significant effect on teacher performance, T-count = 6.261 and p-value = 0.000; (3) teacher competence has a positive and significant effect on teacher performance, T-count = 6.033 and p-value = 0.000; (4) principal leadership, learning management, and teacher competence simultaneously have a positive and significant effect on teacher performance, R-square = 0.684 and SRMR = 0.064; (5) through the mediation path on learning management it is found that leadership indirectly has a positive and significant effect on teacher performance, T-count = 4.510 and p-value = 0.000; (6) through the mediator of learning management it is found that teacher competence indirectly has a positive and significant effect on teacher performance, T-count = 17.477 and p-value = 0. 000. Improving teacher performance is expected to be followed up with concrete steps through various competency improvement programs, training, and relevant policy improvements. Conclusion – Learning management plays a crucial mediating role in enhancing the impact of both leadership and competence on teacher performance. Strengthening this variable is key to improving teacher outcomes in schools. Novelty/Originality/Value – This study contributes to the literature by empirically validating learning management as a significant mediating factor between leadership, competence, and teacher performance—a relationship that is rarely explored in previous studies. The integration of leadership, competence, and instructional management provides a comprehensive model for improving educational quality.
The effect of using picture series to improve writing skills for third grade junior high school student's Riantono, Agus; Edi Wibowo, Setiawan; Raharja, Setya; Zola, Nilma
COUNS-EDU: The International Journal of Counseling and Education Vol. 9 No. 3 (2024)
Publisher : Indonesian Institute for Counseling, Education, and Therapy & Indonesian Counselor Association

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.23916/0020240950230

Abstract

Writing is one of the language skills that is considered difficult because students are required to express ideas in written English correctly. This study aims to investigate the effect of using picture series in improving students’ writing skills. This study used experimental research in a junior high school. The results of this study indicate that the use of series of images has made a significant difference in improving students' writing skills. A series of images that are chosen appropriately can build students' interest and attention to the learning process. This will create an enthusiastic and lively learning atmosphere. Things that need to be considered are the selection of series of images that are easy and familiar to students to avoid irrelevant comments from students, series of images should not be funny images that will cause irrelevant comments and an uncontrolled classroom atmosphere. Giving students assignments individually can waste time in teaching writing using series of images. To avoid this, it is recommended to distribute copies of the picture series to students a week in advance, so that students can study the pictures early.
Educational background, HRD training, and organisational experience effects on employee performance Sugeng Tri Wuryanto; Setya Raharja
Jurnal Kependidikan: Penelitian Inovasi Pembelajaran Vol. 10 No. 1 (2026)
Publisher : Directorate of Research and Community ServiceUniversitas Negeri Yogyakarta

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.21831/jk.v10i1.94592

Abstract

This research aims to analyze the influence of educational background, human resource development (HRD) training, and organizational experience on employee performance at Yogyakarta State University (UNY). This study employed a quantitative approach with an explanatory research design. The population comprised 392 employees (Golongan III) at UNY, with a sample size of 198 respondents determined using the Slovin formula and selected via proportionate random sampling. Data were collected using questionnaires that passed validity and reliability tests. The data analysis technique used was multiple linear regression, including t-tests, F-tests, and determination coefficient analysis. The findings indicate that: (1) educational background has a positive and significant effect on employee performance; (2) HRD training has a positive and significant effect; (3) organizational experience has a positive and significant effect; and (4) simultaneously, these three variables significantly influence employee performance with a contribution of 72.67%. Notably, HRD training was identified as the most dominant variable affecting performance. The study recommends that the university prioritize competency-based training and integrate organizational experience into career development paths.  
Total Quality Management of Sekolah Ramah Anak (SRA) at SDN Ngupasan and SDN Tegalrejo 2, Yogyakarta City Winur Purbo Sejati; Setya Raharja
Journal of General Education and Humanities Vol. 5 No. 1 (2026): February
Publisher : MASI Mandiri Edukasi

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.58421/gehu.v5i1.940

Abstract

This study aims to describe the implementation of Total Quality Management (TQM) in Sekolah Ramah Anak (SRA), a national child-friendly school program in Indonesia, identifying supporting and inhibiting factors at SDN Ngupasan and SDN Tegalrejo 2 in Yogyakarta City. The study used a qualitative approach with a multiple-case design. The research subjects included the principal, the school committee, and students. Data were collected through observation, in-depth interviews, and documentation studies. Data analysis in this study used the Miles and Huberman model, which includes data reduction, data presentation, conclusion drawing, and verification. Data validity was verified through triangulation. The results showed that TQM has been implemented effectively through the principle of customer focus by accepting student and parent input, developing programs based on student interests and talents, involving all school members and related parties, and measuring quality through assessments, parent satisfaction surveys, and academic and non-academic achievement standards. The school's commitment is reflected in its vision, mission, short-term, medium-term, and long-term goals, as well as in continuous improvement based on measurement results. Supporting factors include active participation of the school community, cooperation between parents and related parties, the availability of child-friendly facilities and infrastructure, government support, funding, and training. Inhibiting factors include limited conceptual understanding, suboptimal parental support, limited facilities and funding, minimal training, resistance to change, bullying, and suboptimal data utilization. This research emphasizes the importance of TQM in creating SRA that are safe and comfortable for students.
PENGEMBANGAN MODEL PEMBELAJARAN MULTIKULTURAL TERINTEGRASI MATA PELAJARAN IPS DI SEKOLAH DASAR Farida Hanum dan Setya Raharja
Jurnal Penelitian Ilmu Pendidikan Vol. 6 No. 2 (2013): July–December
Publisher : Fakultas Ilmu Pendidikan, Universitas Negeri Yogyakarta

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (909.93 KB) | DOI: 10.21831/jpipfip.v6i2.4796

Abstract

Penelitian ini bertujuan mengembangkan model pembelajaran terintegrasi danmodel manajemen sekolah untuk mendukung pembelajaran multikultural. Penelitian inimenggunakan desain Research and Development (R & D). Hasil penelitian sebagai berikut.Pertama, model pembelajaran multikultural terpadu menggunakan modul dapat diterimapara guru sebagai model pembelajaran multikultural terintegrasi dengan materi IPS.Kedua, model manajemen pendidikan multikultural berbasis sekolah dapat diterima parakepala sekolah dan komite sekolah untuk mengelola dan menciptakan suasana kondusifuntuk pembelajaran multikultural.Kata kunci: multikultural, pembelajaran multikultural, model pembelajaran