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All Journal Jurnal Ilmu Pendidikan Sinkron : Jurnal dan Penelitian Teknik Informatika Jurnal SOLMA Jurdimas (Jurnal Pengabdian Kepada Masyarakat) Royal JOURNAL OF SCIENCE AND SOCIAL RESEARCH Minda Baharu Jurnal Kridatama Sains dan Teknologi International Journal of Education, Science, Technology, and Engineering (IJESTE) Journal of Engineering, Technology, and Applied Science (JETAS) Jurnal Lebesgue : Jurnal Ilmiah Pendidikan Matematika, Matematika dan Statistika Journal of Applied Data Sciences Jurnal Indonesia Sosial Sains Ranah Research : Journal of Multidisciplinary Research and Development ILTEK : Jurnal Teknologi JT-IBSI (Jurnal Teknik Ibnu Sina) Jurnal Pengabdian Barelang Kesatria : Jurnal Penerapan Sistem Informasi (Komputer dan Manajemen) JR : Jurnal Responsive Teknik Informatika Jurnal Responsive Teknik Informatika
Ririt Dwiputri Permatasari
Institut Teknologi Batam
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Journal : Journal of Applied Data Sciences

 1 
Evaluating Usability and Clustering of SILCARE System for MSME Shipping: A Data-Driven Approach Using SUS and User Behavior Analysis Permatasari, Ririt Dwiputri; Bora, M Ansyar; Hernando, Luki; Saputra, Tommy; Fauzan, Haidil; Shilah, Nur; Salsabila, Tia Andini
Journal of Applied Data Sciences Vol 6, No 2: MAY 2025
Publisher : Bright Publisher

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.47738/jads.v6i2.590

Abstract

The SILCARE system is a digital logistics platform designed to optimize shipping operations for Micro, Small, and Medium Enterprises (MSMEs). This study evaluates its usability and user behavior patterns through System Usability Scale (SUS) assessments and clustering analysis. The research involved 100 SME users performing key system tasks such as registration, product management, and order confirmation. The SUS results showed a significant usability improvement, with the pre-test score of 74.5 (B grade) increasing to 90.25 (A grade) in the post-test, indicating enhanced user experience. User interaction data analysis revealed that registration took an average of 7.11 minutes, product addition 8.91 minutes, and order confirmation 5.15 minutes. Clustering using DBSCAN identified four distinct user groups, highlighting behavioral differences, where 37% of users struggled with complex tasks while 25% displayed balanced engagement. These findings inform targeted system improvements, such as simplifying workflows for new users and enhancing features for power users. The novelty of this study lies in integrating usability testing with behavior-driven clustering to refine a logistics platform tailored to MSMEs. By leveraging data-driven insights, the SILCARE system contributes to digital transformation in MSME logistics, improving operational efficiency and user satisfaction The paper explores the development process of the system, starting from the requirements gathering phase, where user needs were identified through extensive surveys and interviews with stakeholders. The iterative prototyping method allowed for the creation of an initial version of the system that was refined based on user feedback, ensuring that the final product met both functional and usability standards. The SILCARE system holds substantial promise for MSMEs, offering a digital solution for streamlining logistics and shipping processes and contributing to the overall success of small businesses.
Co-Authors Abdullah, Hisyam Ma'wa Adriyanto Adriyanto, Adriyanto Afdal Suganda Afrina Agus Supriyanto Agus Suryadi Alhamidi, Alhamidi Almurdani Alvendo Wahyu Aranski Angga Kurniawan Anggraeni, Andini Setyo Ansarullah Lawi Antonius Edy Setyawan Aprilia, Auzyah Bora, Ansar candra, joni eka Dadang Sudrajat Deslika, Deslika Edi, Firman Erica Fauzan, Haidil Fernandes, Atman Lucky Ghea Paulina Suri Gulo, Feberlian Elisabeth Gunadi Hanafie, Ahmad Hani Sulistyaningrum Harsyah, Abdulloh Bin Hazimah, Hazimah Hazimah, Hazimah - Hendri Kremer Herli Marchiano Herman Hernando, Luki Imam Mukhlis Indah Kusuma Dewi, Indah Kusuma Ismail Yusuf Panessai Jabnabillah, Faradiba Kurniawan, Vinsensius Fendy Larisang Lawi, Ansarullah M. Ansyar Bora Majid, Sanusi Marbun, Dewinta Marchiano, Herli Maylani, Anisya Muhammad Abrar Masril Muhammad Jufri munir, Zainul Munir Nabillah, Faradiba Novi Rahayu Nur Shilah Olva, Maria Paulina Suri, Ghea Pauriah, Siti Pradipto, Dimas Praja, Indra Pratiwi Prihastuti, Asepma Hygi Puspita Sari, Amanda Putri, Weni Lestari Rianoktawanto, Rianoktawanto Roland, Roland Safitriyana, Safitriyana Sahputra, Alif Sakila Salsabila, Tia Andini Saputra, Tommy Sari Rahmiati Saro, David Septiana, Reski Septiansyah, Genadi Setyawan, Didin Shilah, Nur Siagian, Teddy Elfvaro Sikumbang, Alexsandri Siregar, Sri Wahyuni Sondra Wijaya, I Made Subakti Eko Pratama Suganda, Afdal Sunarsono, Hery Syair, Pratiwi Tommy Saputra Veditya , Wery Veza, Okta Zainul Munir Zuhrah, Siti Zulkarnaian, Melda Andhini Fhasya