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All Journal Techno.Com: Jurnal Teknologi Informasi PIKSEL : Penelitian Ilmu Komputer Sistem Embedded and Logic Jurnas Nasional Teknologi dan Sistem Informasi Sistemasi: Jurnal Sistem Informasi JURNAL MEDIA INFORMATIKA BUDIDARMA Faktor Exacta CogITo Smart Journal JTERA (Jurnal Teknologi Rekayasa) Jurnal Sisfokom (Sistem Informasi dan Komputer) KACANEGARA Jurnal Pengabdian pada Masyarakat JSiI (Jurnal Sistem Informasi) JURTEKSI CCIT (Creative Communication and Innovative Technology) Journal Jurnal Pendidikan dan Konseling Jurnal Investasi Indonesian Journal of Electrical Engineering and Computer Science Journal of Computer System and Informatics (JoSYC) Madaniya Idealis : Indonesia Journal Information System SKANIKA: Sistem Komputer dan Teknik Informatika Sekretari & Administrasi (Serasi) Jurnal Teknik Informatika (JUTIF) Teknika Jurnal FASILKOM (teknologi inFormASi dan ILmu KOMputer) Jurnal Pendidikan dan Teknologi Indonesia KLIK: Kajian Ilmiah Informatika dan Komputer DECODE: Jurnal Pendidikan Teknologi Informasi Bit (Fakultas Teknologi Informasi Universitas Budi Luhur) Jurnal Algoritma Jurnal Ticom: Technology of Information and Communication Telematika MKOM AMMA : Jurnal Pengabdian Masyarakat Jurnal Ticom: Technology of Information and Communication The Indonesian Journal of Computer Science Jurnal Pengabdian Masyarakat Tekno INOVTEK Polbeng - Seri Informatika
Triyono, Gandung
Universitas Budi Luhur
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Journal : KLIK: Kajian Ilmiah Informatika dan Komputer

 1 
Klasifikasi Tingkat Kepuasan Penggunaan Layanan Teknologi Informasi Menggunakan Decision Tree Devy Fatmawati; Wulan Trisnawati; Yuwan Jumaryadi; Gandung Triyono
KLIK: Kajian Ilmiah Informatika dan Komputer Vol. 3 No. 6 (2023): Juni 2023
Publisher : STMIK Budi Darma

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.30865/klik.v3i6.803

Abstract

In order to improve the management of IT services, it is necessary to analyze the satisfaction of service users. One of the determinations of quality service performance is determined from the satisfaction with the service felt by its users. The results of the user satisfaction analysis were carried out by analyzing the results of the Pusintek IT service user satisfaction survey. The Pusintek IT service user satisfaction survey will be conducted for all service users in 2022 using 5 (five) service quality indicators, namely tangible, reliability, responsiveness, assurance, and empathy. The survey results that have been obtained will then be analyzed using a Decision Tree. Based on the results of the tests performed, the accuracy of the decision tree was 98.10% and Naïve Bayes was 97.95%, while for the recall decision tree was 99.51% and Naive Bayes was 98.78%. However, for the level of precision naive bayes, it is better than the decision tree, where the precision naive bayes is 99.02% and the decision tree is 98.47%.
Co-Authors - Sumardianto Abdul Hamid Abdurrahman, Faris Nur Achmad Ardiansyah Achmad Solichin Achmad Syarif Adhi, Ajar Parama Aditya Ikhbal Maulana Agus Umar Hamdani Aji Guntoro Al Ghozali, Isnen Hadi Ananda Dian Nugraha Angga Prasetyo Angger Totik Prasetyo Anggita Pamukti Anggraini Ujianti Anwarsyah Anwarsyah Anwarsyah, Anwarsyah Asep Lukman Arip Hidayat Assegaf , Noval Chaerul, Muh Coudry Bernadeth Dana Indra Sensuse Daniel Iskandar Dede Wahyu Saputra Dermawan Ginting Devy Fatmawati Dini Astuti Dini Handayani, Dini Djafar, Muhammad Agung A. Djati Kusdiarto Dolly Virgian Shaka Yudha Sakti Dwi Kristanto Dyah Puji Utami Effendi , Muhtar Eliyani, Eliyani Ery Rinaldi Fachrurozy, Achmad Fahlevi, Noval Fajriah, Riri Febri Maulana Feby Lukito Wibowo Firmansyah, Maulana Gilang Ramadhan Hadi rahadian Hafiz, Rahmad Hakim, Sulaiman Hanifa, Annisa Hardjianto, Mardi Helmi Zulqan Hendra Adi Saputra Henny Idam Risnaputra Iman Permana, Iman Jotri Firdani Maharaja Juhari Juhari, Juhari Jumaryadi, Yuwan Kanasfi Kanasfi Kiki Ari Suwandi kosasih Lestari, Triardani Lis Suryadi Lis Suryadi, Lis Lutfan Lazuardi Luthfi Mawardi Mahendra, M. Azmi Malik Aziz Habibie Maruanaya, Greghar Juan Tjether Maruanaya, Rita Fransina Maskur A, Moch Riyadi Masnuryatie, Masnuryatie Maya Asmita Megananda Hervita P. Melyana, Melyana Mepa Kurniasih MHD. Reza M.I. Pulungan Moch. Rezaf Ivanka Haris Mohammad Aldinugroho Abdullah Muhamad Dikhi Rohman Muhamad Fadel Muttaqin, Zaenul Nita, Yulia Oktiara, Dara Putri Pebry, Fachry Ajiyanda Pirman, Arif Prasetia, Andika Rohman Rahmat Hidayat Reza Ariftiarno Ridho Firmansyah Ridho Putra Kusmanda Riki Ramdani Saputra Rima Tamara Aldisa Rinto Prasetyo Adi Rizka Pitriyani Rizky Adhi Saputra Rizky Fernanda Aprianto Rizky Tahara Shita Rojakul, Rojakul Rudi Hartono Rudi Hidayat Ryan Prasetya Safrina Amini Septiadi, Septiadi Setyadin, Rahmat Dipo Sister, Maya Gian Sittah Ifadah Sri Hartati Sri Melati Subekti, Yogi Agung Sudiyatno Yudi Nugroho Sufyan Asaury, Akhmad Suriah Setiana Widiastuti Suryani Syarif Hidayatulloh Tansya Ingmukti Taryono, Ono Tunggal Saputra, Tri Aji Umar Alfaruq Umuri, Khairil Utomo Budiyanto Vasthu Imaniar Ivanoti Wahyu Adi Setyo Wibowo Wahyu Cesar, Wahyu Wahyuningram, Nugroho Warih Dwi Cahyo Wawan Gunawan Widyanto, Tetrian Wilsen Grivin Mokodaser Winasis, Reza Handaru Wisanto, Aditya Agus Wisnu Cahyadi Wulan Trisnawati Yasmin , Nadia Yeros Fathullah Achmad Zainal Arifin