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All Journal Jurnal Ekonomi dan Bisnis Jagaditha JAM : Jurnal Aplikasi Manajemen Jurnal Bakti Saraswati International Journal of Supply Chain Management EKUITAS (Jurnal Ekonomi dan Keuangan) Value: Jurnal Manajemen dan Akuntansi International Journal of Communication and Society Advances in Global Economics and Business Journal Jurnal Manajemen Widya Amerta International Journal of Applied Business and International Management Asia Pacific Journal of Management and Education Journal of International Conference Proceedings Return : Study of Management, Economic and Bussines Values EMAS: Jurnal Ekonomi, Manajemen dan Bisnis International Journal of Economics and Management Sciences International Journal of Review Management Business and Entrepreneurship (RMBE) SENEMA
I Nengah Suardhika
Universitas Mahasaraswati Denpasar
Humanities Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Electrical & Electronics Engineering Engineering Environmental Science Industrial & Manufacturing Engineering Languange, Linguistic, Communication & Media Social Sciences Transportation Other

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PENGARUH MOTIVASI KERJA, KOMPENSASI DAN PENGEMBANGAN KARIR TERHADAP KINERJA KARYAWAN KOREA BEST BANK CABANG DENPASAR Ni Komang Tri Nadya Suci; I Nengah Suardhika
Jurnal Bakti Saraswati (JBS) Vol. 14 No. 1 (2025): Jurnal Bakti Saraswati Vol. 14 No 1, Maret 2025
Publisher : Lembaga Penelitian dan Pengabdian Masyarakat (LPPM), Universitas Mahasaraswati Denpasar, Bali, Indonesia

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Abstract

Human resources (HR) are one of the most important aspects in a company because they are key elements that influence the performance and success of the organization. Performance refers to how well a person, group, or organization carries out tasks or achieves set goals. In an individual context, performance is often measured based on a person's ability to complete their work effectively and efficiently. This research aims to determine the influence of work motivation, compensation and career development on the performance of Best Bank Denpasar branch employees. The research method used is quantitative. This research was conducted at Korea Best Bank Denpasar branch. In this research, the objects of research are work motivation, compensation, career development and employee performance. The population and sample in this study were 38 employees at Korea Best Bank Denpasar branch. Data analysis techniques use Validity Test, Reliability Test, Classic Assumption Test, Multiple Linear Regression Analysis, Multiple Correlation Test, Coefficient of Determination, F Test and t Test. Based on the results of the analysis, this research shows that work motivation has a positive and significant effect on employee performance at Korea Best Bank Denpasar branch. Compensation has a positive and significant effect on employee performance at Korea Best Bank Denpasar branch. Career Development has a positive and significant effect on employee performance at Korea Best Bank Denpasar branch. Suggestions for further research are to expand the scope of research by including other variables that might influence employee performance, such as work environment, leadership, organizational culture, and individual factors such as job satisfaction or stress. Future research is also recommended to involve a larger sample.
Integrasi Sumber Daya Strategis, Orientasi Kewirausahaan dan Dinamika Lingkungan sebagai Basis Strategi Bersaing serta Pengaruhnya terhadap Kinerja Usaha (Studi pada Usaha Kecil & Menengah di Bali) Suardhika, I Nengah; Salim, Ubud; Troena, Eka Afnan; Thoyib, Armanu
Jurnal Aplikasi Manajemen Vol. 10 No. 1 (2012)
Publisher : Universitas Brawijaya, Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (213.162 KB) | DOI: 10.21776/

Abstract

Penelitian ini bertujuan untuk menganalisis, menguji, dan menjelaskan pengaruh sumber daya strategis, orientasi kewirausahaan dan dinamika lingkungan terhadap strategi bersaing dan kinerja usaha. Penelitian ini dilakukan pada UKM manufaktur yang berorientasi ekspor di Bali berdasarkan Daftar Eksportir tahun 2009 dari Disperindag Propinsi Bali. Sampel penelitian ditentukan sebanyak sebanyak 174 unit usaha, dan dipilih menggunakan metode disproportionate sampling. Unit analisis dalam penelitian ini adalah UKM (perusahaan), serta menempatkan para pemilik/pengelola sebagai responden. Data dari instrumen penelitian yang layak digunakan adalah sebanyak 153 unit (87.93%) dan dianalisis menggunakan Structural Equation Modeling dengan software AMOS. Hasil penelitian menunjukkan bahwa sumber daya strategis, orientasi kewirausahaan, dan dinamika lingkungan dijadikan sebagai landasan untuk menerapkan strategi bersaing. Kunci sukses terhadap kinerja usaha ditentukan oleh sumber daya strategis & strategi bersaing secara langsung, serta efek tak langsung sumber daya strategis, orientasi kewirausahaan, dan dinamika lingkungan melalui mediasi strategi bersaing. Hasil menarik dari penelitian ini adalah orientasi kewirausahaan terbukti bukan determinan langsung dari kinerja usaha, melainkan sebagai kapabilitas penting dalam penerapan strategi bersaing untuk menghasilkan variasi-variasi kinerja usaha yang lebih besar. Selain itu, penelitian ini menemukan strategi bersaing sebagai mediator kunci yang mampu menyelaraskan sumber daya strategis dan orientasi kewirausahaan dengan dinamika lingkungan yang dihadapi, sehingga kinerja usaha menjadi semakin meningkat. Hasil temuan penelitian secara keseluruhan mengindikasikan bahwa kombinasi sumber daya strategis dan orientasi kewirausahaan merupakan instrumen strategis yang mendasari UKM untuk menerapkan strategi bersaing, sehingga mampu memperbaiki atau meningkatkan posisi kompetitifnya. Posisi kompetitif yang lebih baik diperoleh UKM, karena mampu menyelaraskan dinamika lingkungan bisnis yang dihadapi, dan menghantarkan UKM untuk meraih peningkatan kinerja usaha. Apabila UKM tidak menerapkan strategi bersaing yang dilandasi pengintegrasian sumber daya strategis dan orientasi kewirausahaan, maka dinamika lingkungan yang dihadapi dapat menghambat atau menurunkan pencapaian kinerja usaha.
The Influence of Word of Mouth (WOM) and Customer Relationship Management (CRM) on Customer Loyalty at PT Garuda Sertifikasi Indonesia with Customer Delight as a Mediating Variable Putu Anom Wisnu Wisnawa; Anak Agung Putu Agung; I Nengah Suardhika
International Journal of Economics and Management Sciences Vol. 2 No. 3 (2025): Agustus : International Journal of Economics and Management Sciences
Publisher : Asosiasi Riset Ekonomi dan Akuntansi Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.61132/ijems.v2i3.921

Abstract

The study aims to examine the influence of word of mouth (WOM) and customer relationship management (CRM) on customer loyalty at PT Garuda Sertifikasi Indonesia, with customer delight serving as a mediating variable. This research is motivated by the increasing competition among certification service providers, which requires companies to implement effective strategies to retain and satisfy their customers. The target population in this study encompasses the entire client base of PT Garuda Sertifikasi Indonesia, totaling 429 individuals. The sampling technique used was Hair’s formula, resulting in 70 respondents. Data were collected through questionnaires, interviews, and documentation. A path analysis technique was used to analyze the data to determine direct and indirect effects between variables. The findings indicate that both WOM and CRM positively influence customer loyalty. Effective word-of-mouth strategies help build the company’s reputation and trust, while CRM ensures consistent communication, better service, and long-term customer engagement. The research also found that WOM and CRM positively affect customer delight. Customers who experience exceptional service and personalized attention tend to be more satisfied and emotionally connected to the brand. Furthermore, customer delight was proven to have a significant positive impact on customer loyalty. It also acts as a mediating variable, strengthening the effect of WOM and CRM on loyalty. This means that delighted customers are more likely to remain loyal and advocate for the company. The results of this study emphasize the importance of maintaining strong relationships and exceeding customer expectations in order to build sustainable loyalty. This research contributes valuable insights for service-based companies in enhancing marketing and customer retention strategies.
The Effect of Competence and Professionalism on Employee Performance Through the Mediation of Information Technology Proficiency at BMKG Regional Office III I Kadek Oca Santika; I Nengah Suardhika; Gregorius Paulus Tahu
International Journal of Economics and Management Sciences Vol. 2 No. 3 (2025): Agustus : International Journal of Economics and Management Sciences
Publisher : Asosiasi Riset Ekonomi dan Akuntansi Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.61132/ijems.v2i3.917

Abstract

Human resources are a crucial asset for organizations, as their competence and professionalism greatly influence employee performance and the achievement of organizational objectives. At the MKG Office of Region III, several performance issues have been identified, including skill mismatches, high absenteeism rates as an indicator of low professionalism, and limited adaptability to information technology systems. These challenges underscore the need for strategic human resource development. This study aims to analyze the impact of competence and professionalism on employee performance, with information technology mastery serving as a mediating variable. A quantitative research approach was applied, involving all 115 employees as respondents through questionnaires, interviews, and documentation. Path analysis was used to evaluate the relationships between the variables. The findings reveal that both competence and professionalism have a positive and significant influence on employee performance. Furthermore, these variables also positively affect information technology mastery, which in turn significantly improves performance. The analysis demonstrates that information technology mastery mediates the relationship between competence and professionalism with employee performance, indicating the importance of digital skills in modern workplaces. In conclusion, enhancing competence and professionalism, alongside strengthening information technology mastery, is essential for improving employee performance at the MKG Office of Region III. The study recommends implementing strategic human resource programs that focus on digital proficiency to support organizational effectiveness and adaptability in the digital era.
BUILDING ORGANIZATIONAL COMMITMENT: HOW ORGANIZATIONAL CULTURE SHAPES WORK-LIFE BALANCE AND ORGANIZATIONAL CITIZENSHIP BEHAVIOUR? I Gede Rihayana; I Nengah Suardhika; I Made Risma M Arsha; Jimmy Harry Putu Suarthana
EKUITAS (Jurnal Ekonomi dan Keuangan) Vol 9 No 1 (2025): March
Publisher : Sekolah Tinggi Ilmu Ekonomi Indonesia (STIESIA) Surabaya(STIESIA) Surabaya

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.24034/j25485024.y2025.v9.i1.6872

Abstract

Lembaga Perkreditan Desa (LPD) merupakan organisasi keuangan mikro di Indonesia yang dikelola secara eksklusif oleh desa-desa adat di Bali. LPD mengharuskan karyawannya untuk menunjukkan perilaku peran ekstra yang diidentifikasi sebagai Organizational Citizenship Behavior (OCB) untuk memastikan keberlanjutannya. Penelitian ini menguji Teori Pertukaran Sosial dengan mengikuti keterkaitan antar variabel dalam model penelitian. Sampel terdiri dari 250 karyawan wanita yang sudah menikah dan memiliki pengalaman kerja minimal tiga tahun. Data dikumpulkan dari kuesioner valid yang dibagikan menggunakan Google Form, kemudian diteliti menggunakan SEM-PLS melalui analisis deskriptif dan inferensial. Hasil penelitian menunjukkan budaya organisasi secara positif mempengaruhi OCB, keseimbangan kehidupan kerja, dan komitmen organisasi. Keseimbangan kehidupan kerja juga secara signifikan meningkatkan komitmen organisasi dan OCB. Selain itu, temuan menunjukkan bahwa komitmen organisasi sangat penting dalam meningkatkan OCB dan memediasi hubungan antar variabel. Implikasi dari penelitian ini menekankan peran sentral budaya organisasi dalam memastikan keseimbangan kehidupan kerja bagi karyawan perempuan yang sudah menikah, yang mengarah pada komitmen yang lebih signifikan terhadap LPD dan mendorong OCB.
The Role of Dynamic Capability and Product Innovation to Increase Competitive Advantage Anak Agung Dwi Widyani; I Nengah Suardhika
Jurnal Ekonomi dan Bisnis Jagaditha Vol. 11 No. 2 (2024): Jurnal Ekonomi dan Bisnis Jagaditha
Publisher : Universitas Warmadewa

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.22225/jj.11.2.2024.172-183

Abstract

This study aims to determine dynamic capability and product innovation in determining competitive advantage in SMEs woven fabric industries (endek) in the Klungkung Regency, Bali Province. The research approach used is descriptive analysis with a quantitative approach using the Smart PLS programme. The population in this study is the owner of a woven fabric business (endek) in the Klungkung Regency, Bali Province. The results showed that dynamic capability could directly determine the product innovation and competitive advantage of woven fabric SMEs (endek) in the Klungkung Regency, Bali Province. However, product innovation can produce a competitive advantage for woven fabric SMEs (endek) in the Klungkung Regency, Bali Province. The research results also show that product innovation is a mediator in the influence of dynamic capability on competitive advantage.
Innovation Capability Mediates Factors Determining Sustainable Entrepreneurial Performance I Nengah Suardhika; Putu Kepramareni
Jurnal Ekonomi dan Bisnis Jagaditha Vol. 13 No. 1 (2026): Jurnal Ekonomi dan Bisnis Jagaditha
Publisher : Universitas Warmadewa

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.22225/jj.13.1.2026.37-53

Abstract

Sustainable entrepreneurial performance has become increasingly critical for the long-term survival of SMEs in the culinary sector, especially as these businesses face mounting competitive pressures while contributing significantly to the national economy. Previous research has examined entrepreneurial bricolage and digital marketing capability in isolation, yet we know little about how these two capabilities interact to drive sustainable performance outcomes. This study addresses this gap by investigating their combined effects through innovation capability as a mediating mechanism, providing fresh perspectives on how resource-constrained SMEs can achieve lasting success. We employed a quantitative cross-sectional design, surveying 270 culinary SMEs across Bali Province and analyzing the data through PLS-SEM. Our findings reveal an interesting pattern: entrepreneurial bricolage directly enhances sustainable performance, whereas digital marketing capability shows no significant direct impact. The mediating role of innovation capability proves crucial—it partially channels the effect of entrepreneurial bricolage while completely mediating the influence of digital marketing capability on performance outcomes. These results support the integration of bricolage theory and dynamic capability theory within the culinary SME context. The evidence suggests that digital marketing capability must first be converted into tangible innovation before it can contribute to sustainable performance. Meanwhile, the bricolage approach demonstrates versatility by affecting business sustainability both directly and indirectly through innovation. This distinction offers practical implications: SMEs should leverage their resourcefulness immediately while simultaneously transforming their digital capabilities into concrete innovations to secure long-term competitive advantage.
Organizational Citizenship Behavior as Mediator: Competence and Commitment Effects on Performance Tri Hapsari Ni Komang; Kepramareni Putu; Dwi Puspitawati Ni Made; Suardhika I Nengah
International Journal of Applied Business and International Management Vol 10, No 2 (2025): August 2025
Publisher : AIBPM Publisher

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.32535/ijabim.v10i2.4069

Abstract

The performance of public service agencies, such as the Regional Disaster Management Agency (BPBD) of Badung Regency, plays a crucial role in ensuring community satisfaction. Recent declines in the public satisfaction index have raised concerns over employee competence and commitment. This study examines the influence of competence and organizational commitment on employee performance, with organizational citizenship behavior (OCB) as a mediating variable. Using a quantitative approach and a census method, data were collected from 85 BPBD employees and analyzed with Partial Least Squares (SmartPLS 4). The results show that competence (? = 0.398, t = 3.664, p 0.001) and commitment (? = 0.272, t = 2.798, p 0.001) significantly improve performance. Both competence (? = 0.506) and commitment (? = 0.399) positively influence OCB, which in turn significantly enhances performance (? = 0.269, t = 2.841, p = 0.005). Mediation testing confirms that OCB partially mediates the effects of competence (? = 0.136, p = 0.029) and commitment (? = 0.107, p = 0.015) on performance. These findings highlight the importance of fostering OCB to maximize the positive impact of competence and commitment on service quality
The Influence of Transformational Leadership and Organizational Culture on Employee Performance with Organizational Commitment as a Mediating Variable I Wayan Oka Putra Suartama; I Gede Cahyadi Putra; Ni Made Dwi Puspitawati; I Nengah Suardhika
Asia Pacific Journal of Management and Education (APJME) Vol 7, No 3 (2024): November 2024
Publisher : AIBPM Publisher

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.32535/apjme.v7i3.3547

Abstract

Using organizational commitment as a mediating variable, this study looks at how transformational leadership and organizational culture affect worker performance at the Ministry of Law and Human Rights' Bali Regional Office. Utilizing SEM-PLS 3.0 for data analysis, the study included 169 employees with a sample size of 168. The findings indicated that organizational culture had a positive and significant impact on employee performance, while transformational leadership had no discernible effect. Furthermore, organizational culture and transformational leadership both improved organizational commitment, which in turn improved performance. The impact of organizational culture on employee performance was partially mediated by organizational commitment, while the effect of transformational leadership was fully mediated by it. These results suggest that since a positive organizational culture directly improves performance, enhancing it may be necessary to improve employee performance at the Bali Regional Office. Despite not having a direct impact on performance, transformational leadership is essential for increasing organizational commitment, which eventually improves worker performance. Therefore, initiatives to improve commitment and culture may be important tactics for improving employee results.
OPTIMALISASI SUMBER DAYA MANUSIA MELALUI KEGIATAN PELATIHAN, PENGEMBANGAN KEBERSAMAAN DAN PENERAPAN SISTEM APRESIASI GUNA MENINGKATKAN KUALITAS KERJA DI CHEZ GADO-GADO RESTAURANT I Nengah Suardhika; Ni Kadek Ratih Widiantari; I Putu Gede Putra Adnyana; Emilda Suri
PROSIDING SEMINAR NASIONAL PENGABDIAN MASYARAKAT (SENEMA) Vol 5 No 1 (2026): PROSIDING SEMINAR NASIONAL PENGABDIAN MASYARAKAT (SENEMA)
Publisher : Universitas Mahasaraswati Denpasar

Show Abstract | Download Original | Original Source | Check in Google Scholar

Abstract

Kegiatan pengabdian kepada masyarakat ini bertujuan untuk mengoptimalkan sumber daya manusia melalui penguatan pelatihan, pengembangan kebersamaan, dan penerapan sistem apresiasi guna meningkatkan kualitas kerja karyawan di Chez Gado-Gado Restaurant. Latar belakang kegiatan ini didasarkan pada hasil observasi yang menunjukkan bahwa pengelolaan sumber daya manusia masih belum optimal, khususnya dalam pelaksanaan pelatihan yang belum terstruktur, kurangnya kegiatan yang mendukung kerja sama tim, serta belum adanya sistem apresiasi yang jelas bagi karyawan. Kondisi tersebut berdampak pada belum maksimalnya kualitas kerja dan pelayanan yang diberikan kepada pelanggan. Metode pelaksanaan kegiatan dilakukan melalui tahapan sosialisasi, pelaksanaan program, pendampingan, dan evaluasi. Program yang dilaksanakan meliputi pelatihan karyawan untuk meningkatkan kompetensi pelayanan dan komunikasi, kegiatan team building untuk memperkuat kerja sama dan hubungan antar karyawan, serta penerapan sistem apresiasi sebagai upaya meningkatkan motivasi kerja. Seluruh kegiatan dilakukan secara partisipatif dan disesuaikan dengan kebutuhan mitra. Hasil kegiatan menunjukkan bahwa program yang dilaksanakan mampu memberikan dampak positif terhadap peningkatan kualitas kerja karyawan. Karyawan menjadi lebih memahami standar pelayanan, memiliki kemampuan komunikasi yang lebih baik, serta menunjukkan sikap kerja yang lebih profesional. Selain itu, hubungan kerja antar karyawan menjadi lebih harmonis dan motivasi kerja meningkat. Dengan demikian, optimalisasi sumber daya manusia melalui pendekatan yang terintegrasi terbukti mampu meningkatkan kualitas kerja karyawan serta mendukung peningkatan kualitas pelayanan di Chez Gado-Gado Restaurant.
Co-Authors A. A. Putu Dyah Damayanti Anak Agung Ayu Pramisanthi Dewi Anak Agung Dwi Widyani Anak Agung Dwi Widyani Anak Agung Inten Sari Saraswati Anak Agung Putu Agung Anik Yuesti Armanu Thoyib Arya Munang Ayu Heny Ratna Dewi Ayu R. Rumanti, I Gusti Binti Qoiriyah Desak Nyoman Indriyani Didik Rabuana Artha Eka Afnan Troena Emilda Suri Gede Yudhi Hendrawan Gregorius Paulus Tahu I Dewa Ayu Tita Permata Tabita I Gde Yudhi Hendrawan I Gde Yudhi Hendrawan I Gede Cahyadi Putra I Gede Rihayana I Gede Yudhi Hendrawan I Gusti Agung Ayu Dian Priskila Chandra I Gusti Agung Bagus Bintang Raditya I Gusti Agung Hendra Wirawan I Gusti Made Oka Diara Putra I Kadek Dwi Dananjaya I Kadek Oca Santika I Ketut Setia Sapta I Komang Aditya Prawira Nugraha I Made Astina Yoga I Made Risma M Arsha I Made Risma M Arsha I Nengah Gunarta I Nyoman Jaya Artana I Putu Gede Arya Gautama I Putu Gede Putra Adnyana I Putu Pratama Adiputra I Putu Wahyu Dwinata JS I Wayan Agus Budi Darma I Wayan Oka Putra Suartama I Wayan Oka Sugarda I Wayan Pasek Suryawan I Wayan Ryan Kusumatirta I Wayan Suarjana Ida Ayu Agung Dewi Kesumawati Ida Ayu Trisnawati Jimmy Harry Putu Suarthana Kadek Juniarta Kadek Rara Ragita Cahyani Luh Kadek Budi Martini Luh Komang Candra Dewi Luh Komang Delisna Dewi Made Shinta Pradnya Lestari Nengah Landra Ngakan Nyoman Bagus Putra Legawa Ni Gusti Ayu Ade Dwi Yosiana Sari Ni Kadek Dwi Sri Nasih Ni Kadek Ratih Widiantari Ni Kadek Sinta Jayanti Ni Ketut Tiara Sukmawati Ni Komang Atika Wicahyani Ni Komang Ayu Apri Intansari Ni Komang Ratih Yulianita Ni Komang Sonia Ni Komang Tri Nadya Suci Ni Komang Wahyuni Ni Luh Ade Yuni Mahayani Ni Luh Rita Larasanti Ni Luh Santi Ayuni Ni Luh Yunika Ni Made Arie Krisnayanti Ni Made Ayu Eva Alvinayanti Ni Made Dwi Puspitawati Ni Made Rai Elisya Yustiani Ni Made Rika Monika Ni Nyoman Wida Sugiantari Ni Putu Audi Orlanda Ni Putu Cempaka Dharmadewi Atmaja Ni Putu Rias Ratiwi Pande Diva Darma Diputra Pande Rantika Juli Putra, I Gusti Made Oka Diara Putu Agus Eka Rismawan Putu Agus Prayogi Putu Anom Wisnu Wisnawa Putu Cempaka DharmaDewi Atmaja Putu Dennise Prabha Shanti Putu Intan Puspita Dewi Putu Kepramareni Rismayani, Ni Putu Sri Rahayu Roy Darmawan Sang Made Dwi Budhi Arsana Tri Hapsari Ni Komang Ubud Salim Wirangjani, Ida Ayu Putu