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All Journal Jurnal Ilmu Sosial dan Humaniora Jurnal Ilmiah Pariwisata SEEIJ (Social Economics and Ecology International Journal) At-Tadbir : jurnal ilmiah manajemen JURNAL MANAJEMEN JURNAL EKOBIS DEWANTARA Jurnal Pendidikan dan Keluarga Prospek: Jurnal Manajemen dan Bisnis Jurnal Manajemen Perhotelan dan Pariwisata ABDI MOESTOPO: Jurnal Pengabdian pada Masyarakat Jurnal Pengabdian dan Kewirausahaan Jurnal Pemberdayaan Pariwisata Journal of Hospitality Accommodation Management Jurnal Ilmiah Hospitality Management Jurnal Manajemen dan Pemasaran Jasa Siber Journal of Advanced Multidisciplinary TRJ (Tourism Research Journal) Jurnal Ilmiah Pariwisata
Linda Desafitri RB
Sekolah Tinggi Pariwisata Trisakti
Agriculture, Biological Sciences & Forestry Arts Humanities Computer Science & IT Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Engineering Environmental Science Health Professions Industrial & Manufacturing Engineering Languange, Linguistic, Communication & Media Law, Crime, Criminology & Criminal Justice Materials Science & Nanotechnology Public Health Social Sciences Transportation Other

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Journal : Jurnal Ilmiah Hospitality Management

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The Influence of Statisfaction on Visit Intention Through Visitor Loyalty at Taman Impian Jaya Ancol, Jakarta, Indonesia Linda Desafitri Ratu Bilqis; Chairul Salim; Faiza Rachim; Adiwiyah, Robiantul; Pramudito
Jurnal Ilmiah Hospitality Management Vol. 15 No. 2 (2025): June 2025
Publisher : Institut Pariwisata dan Bisnis Internasional

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.22334/jihm.v15i2.299

Abstract

The decline in post-pandemic visitor numbers at Taman Impian Jaya Ancol calls for strategies to rebuild public interest in visiting. This study aims to analyze the effect of visitor satisfaction on revisit intention, with loyalty as a mediating variable. A quantitative approach was employed through a survey of 200 respondents who had visited Ancol in the past 12 months. Data were analyzed using SmartPLS to assess validity, reliability, and both direct and indirect relationships between variables. The results indicate that satisfaction significantly influences loyalty and revisit intention, both directly and through loyalty as a mediator. These findings highlight the importance of delivering a comprehensive visitor experience, not only in service quality but also in fostering emotional attachment. The practical implication suggests that visitor retention strategies should focus on strengthening loyalty to enhance sustainable visits to urban tourism destinations.
Co-Authors Adam Rachmatullah Adhi Trirachmadi Mumin Adiwiyah, Robiantul Amalia Mustika Amalia Mustika, Amalia Andhalia Liza Marie Anita Swantari, Anita Anjarani, Puti Minang Braja Eka Sukma Chairul Salim Ciu, Putri Yasmin Devita Gantina Emenina Tarigan, Emenina Emier Osman, Ismeth Ervina Taviprawati, Ervina Fachrul Husain Habibie, Fachrul Husain Faiza Rachim Fetty Asmaniati Haryono, Joko Heliaantoro, Heliaantoro Heny Ratnaningtyas Irfal Irfal Irfal Irfal Irfal, Irfal Justin, Brian Maulana, Alifatqul Mayasari, Ira Mega Mulia Chandra Mimi Enggriani Mochamad Achmadi Mochammad Achmadi Novita Widyastuti, Novita Nurbaeti Nurbaeti Nurbaeti Nurbaeti Nurlaila, R. Nirmalasari Poppy Wira Pertiwi Pramudito Putra, Ranandyo Muliawan R. Nirmalasari Nurlaila Rachim, Faiza Rahmat Ingkadijaya Rahmat Ingkadijaya Rahmitasari, Nurima Ramadhan, Yusuf Robiatul Adawiyah Sabda, Christophorus Sheila Canistha Angelina Sugeng, Novita Widyastuti Trixie Sondang Milka Vienna Artina Sembiring, Vienna Artina