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A Qualitative Study on the Influencing Factors of E-Government Adoption to Improve Public Trust in Local Government: Case Study of Rokan Hulu Municipality Fadrial, Rudy; Sujianto; Simanjuntak, Harapan Tua Ricky Freddy; Wirman, Welly
The Indonesian Journal of Computer Science Vol. 13 No. 3 (2024): The Indonesian Journal of Computer Science (IJCS)
Publisher : AI Society & STMIK Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.33022/ijcs.v13i3.3931

Abstract

Amidst global public trust challenges, e-government emerges as a promising solution to bolster trust. In Indonesia, rural areas face obstacles hindering effective e-government implementation. This paper explores Rokan Hulu Municipality's initiatives, aiming to understand e-government's impact on public trust at the rural/district level, bridging critical knowledge gaps. This study employs a qualitative approach to investigate the factors influencing e-government adoption. Primary data is gathered through interviews with key stakeholders, supplemented by secondary data from organizational documents. Employing open and axial coding, this study organizes findings to the Technology-Organization-Environment framework. Within the technological dimension, obstacles such as infrastructure; integration and interoperability; data security and confidentiality; and service providers, third parties, or vendors emerge as significant barriers. In the organization dimension, culture, organizational capability, budget constraints, human resource quality, perceptions, bureaucracy, and strategy become challenges, with organizational capability and strategy showing mixed impacts due to incomplete initiatives and limited inter-agency coordination. In environment dimension, digital divide, regulatory availability, and public participation become inhibiting factors, while political intervention becomes the driving factor.
Optimization of Increasing Productivity Making Onion Crackers with Ergonomic Discipline Approach Mujiono; Sujianto
Journal Knowledge Industrial Engineering (JKIE) Vol 8 No 3 (2021): JKIE (Journal Knowledge Industrial Engineering)
Publisher : Department of Industrial Engineering - Universitas Yudharta Pasuruan

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.35891/jkie.v8i3.2753

Abstract

The results of observations made by the research team at MSME (Micro, Small and medium Enterprises) of onion crackers in the cracker cutting section found that for cutting they still use manual tools, namely knives by bending the cutting method so they get tired easily, take a long time and the results are not homogeneous so the results are less optimal. Optimal is meant to be efficient and effective at the available resources, in order to get as much profit as possible by keeping costs as low as possible, by designing an ergonomic cracker cutter. The purpose of designing ergonomic tools in question is the design of tools that produce a work system using anthropometric measurements, focused on designing ergonomic cracker cutting tools that can be used by operators with more effective, efficient, safe, comfortable results and can increase productivity. In this case, the solution that can be done is to design a tool for cutting crackers using anthropometric measurements with the results: tool height 102.5 cm, tool length 52.9 cm, tool width 51.8 cm, and machine handle diameter length of 2.5 cm. From the calculation results, the results obtained if using the old tool the standard output is 3 kg/hour, whereas if using the new tool the standard output is 9.18 kg/hour, so that the productivity is 206%.
The Influence Of Customer Service Quality On Financial Expectations With Roq Approach (Case Study: X Maternity Hospital in Sidoarjo) Ditta Myrtanti, Reiny; Sujianto
Journal Knowledge Industrial Engineering (JKIE) Vol 9 No 1 (2022): JKIE (Journal Knowledge Industrial Engineering)
Publisher : Department of Industrial Engineering - Universitas Yudharta Pasuruan

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.35891/jkie.v9i1.2985

Abstract

The tight competition between Maternity Hospital services in Sidoarjo Regency is marked by the increasing number of couples of childbearing age and family planning participants, as well as the high rate of pregnant women and the birth of babies, becoming a big challenge for the Maternity Hospital management to be able to know, understand and fulfill the needs and desires of consumers. patients) so that customer satisfaction can be met, for example fast, accurate, friendly service, at an adequate price. This is the reason for the management to make improvements from the quality program that has been run previously. However, not all quality improvement programs carried out will provide benefits for the management, because many of these improvement programs are wasteful after being implemented. This is because the management does not focus on the quality improvement program that will be implemented, that is, it does not determine which variables are the most influential for the quality improvement program.At this X Maternity Hospital, complaints or complaints are often found from patients about the services provided, for example at the counter service which is less prompt in providing services, and the inconvenience of services in the inpatient room. The data was obtained from the Maternity Hospital management through the available suggestion/vote box, then used as a basis/reference for making a questionnaire as a follow-up to the problems that arose. Therefore, this study discusses the Maternity Hospital's efforts in planning a quality improvement program that is in accordance with the wishes and needs of patients by selecting and determining the variables or dimensions that have the most influence on the quality improvement program to be carried out, as well as assessing its financial feasibility by using the Return on Quality (ROQ) approach.From the application of ROQ at a Maternity Hospital X in Sidoarjo Regency, two quality improvement programs were determined from the two dimensions of the X Maternity Hospital service process, they are beds and patient registration. The ROQ value of each program based on the discount rate (5%, 10%, 15%) is 1.54; 0.99; 0.49 for the inpatient room service process, and 1.25; 0.61; 0.24 for the process of front office and administration services. For this reason, the dimension that is the focus of the quality improvement program is the inpatient room service process with the dimensions of the bed.
Optimization of the Design an Ergonomic Multi-Function Oil Slicer Mujiono; Sujianto
Journal Knowledge Industrial Engineering (JKIE) Vol 9 No 3 (2022): JKIE (Journal Knowledge Industrial Engineering)
Publisher : Department of Industrial Engineering - Universitas Yudharta Pasuruan

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.35891/jkie.v9i3.3588

Abstract

The results of observations made by the research team at the corn emping home industry have its own uniqueness, namely corn that has been boiled then washed and fried, dried in the sun and fried which will become marning corn. In fact, it turns out that the frying of corn chips still uses manual tools, namely the slicing using an irek, so it takes a long time and cannot be optimal. Optimal in question is that the tool can be used in a number of fried foods, for example in marning corn chips, onion crackers, etc. by adjusting the speed. The purpose of designing an ergonomic tool in question is to design a tool that produces a work system using anthropometric measurements, while this research is focused on designing a multi-functional oil drainer with an ergonomic approach with results that are more effective, efficient, safe, comfortable and can increase productivity. The production this slicing machine uses a 0.50 hp electric motor with 1400 rpm rotation, the V-belt used is type A belt machine, no. 38 with a pulley component with a diameter of 2 inches for the sharft, the machine frame uses an angle iron profile frame with size of 40 mm x 40 mm x 3 mm capability of 5 kg marning corn chips.
Analysis of Computer Attitudes of Academic Staff in A Tertiary Institution Haryanto, Sony; Sujianto
Journal Knowledge Industrial Engineering (JKIE) Vol 10 No 1 (2023): JKIE (Journal Knowledge Industrial Engineering)
Publisher : Department of Industrial Engineering - Universitas Yudharta Pasuruan

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.35891/jkie.v10i1.4058

Abstract

This study investigates the factors influencing computer attitudes among lecturers at the National Institute of Technology Malang. Specifically, it examines the impact of gender, age, educational qualifications, length of teaching experience, personal computer ownership, participation in computer training, and computer usage skills. A descriptive research design was employed to explore relationships between these variables and test pre-formulated hypotheses. A sample of 100 lecturers was selected, and data were collected using a Likert Summarated Rating questionnaire. Descriptive statistical analysis and Multiple Linear Regression Analysis were used to analyze the data. The findings indicate a significant influence of computer skills on computer attitudes, with a regression coefficient (β) of 0.345, demonstrating a notable impact on computer user behavior. The statistical F test revealed a significant overall effect, with an F value of 4.138. The study also found a strong relationship between the variables, as indicated by the multiple correlation coefficient (R) of 0.489. The results suggest that computer expertise significantly affects computer attitudes, with a robust interrelation among the studied factors.
Analisis Beban Pendingin terhadap AC Split untuk Ruangan Area Perkantoran Taman Tekno BSD Raharjo; Sujianto; Suhaeri; Ferdian, Irvan
Jurnal Inovasi Ilmu Pengetahuan dan Teknologi (JIPTEK) Vol. 7 No. 1 (2025): Jurnal Inovasi Ilmu Pengetahuan dan Teknologi (JIPTEK)
Publisher : Universitas Pamulang

Show Abstract | Download Original | Original Source | Check in Google Scholar

Abstract

Indonesia has a tropical climate, which results in potentially high temperatures and humidity. This condition requires every room to have an air conditioning system to ensure comfort during activities. The air conditioning equipment used is typically an air conditioner (AC). Global warming exacerbates these conditions. On the other hand, office buildings in BSD Techno Park generally have roofs made of zinc-galvanized material coated only with aluminum foil. To maintain comfortable room temperature and humidity, heat must be removed from the room, and this heat is referred to as the cooling load. This study focuses on analyzing the cooling load of split AC units for office rooms in BSD Techno Park. The goal is to determine the total cooling load and calculate the heat removed to establish the required cooling capacity. The average office room size is approximately 80 m². Activities typically take place from 10:00 AM to 4:00 PM WIB. The calculated external cooling load is 4.042 m²/W. Thus, solar conduction through the roof (Q) is 554.04 Watts. Heat transfer through walls is 122.95 Watts, while the cooling load from glass is 118.97 Watts, from doors is 2.35 Watts, and from partition walls is 10.02 Watts. The heat generated by human activities inside the room is 2,255 Watts. Therefore, the grand total cooling load, or Effective Room Latent Heat (ERLH), is 2,558.86 Watts or 29,061.81 BTU/hr. Consequently, a split AC unit with a capacity of 2 PK and 1.5 PK, or equivalent BTU/hr, is able to meet the needs of people in a room and ensure office comfort. Abstrak: Indonesia memiliki iklim tropis sehingga berpotensi memiliki temperatur dan kelembapan udara yang sangat tinggi. Kondisi ini mengharuskan setiap ruangan memiliki sistem pendinginan udara agar nyaman digunakan untuk beraktivitas. Adapun peralatan pengkondisian udara (air conditioning) yang digunakan umumnya adalah AC. Pemanasan global membuat kondisi ini semakin parah. Di sisi lain, perkantoran yang berada di Taman Tekno BSD rata-rata memiliki atap berbahan seng galvanis yang hanya dilapisi aluminium foil. Untuk menjaga agar temperatur dan kelembapan udara ruangan berada pada kondisi nyaman, panas atau kalor harus dikeluarkan dari ruangan, dan besarnya kalor ini dapat disebut sebagai beban pendingin. Penelitian ini berfokus pada analisis beban pendingin pada AC split untuk ruangan perkantoran di Taman Tekno BSD. Tujuannya adalah untuk mengetahui total beban pendingin dan menghitung kalor yang dibuang sehingga dapat ditentukan kapasitas pendinginan udara yang diperlukan. Ukuran ruangan perkantoran rata-rata memiliki luas 80 m². Kegiatan biasanya berlangsung pada pukul 10.00–16.00 WIB. Hasil penghitungan beban pendingin luar adalah 4,042 m²℃/W. Sehingga konduksi matahari melalui atap (Q) sebesar 554,04 Watt. Perhitungan kalor melalui dinding adalah 122,95 Watt. Sementara beban dari kaca sebesar 118,97 Watt, beban dari pintu sebesar 2,35 Watt, dan dari partisi pemisah sebesar 10,02 Watt. Adapun panas akibat aktivitas orang di dalam ruangan sebesar 2.255 Watt. Dengan demikian, grand total beban pendingin atau Effective Room Latent Heat (ERLH) adalah 2.558,86 Watt atau 29.061,81 BTU/hr. Maka penggunaan AC split yang memiliki kapasitas 2 PK dan 1½ PK atau setara BTU/hr direkomendasikan karena mampu memenuhi kebutuhan dan kenyamanan manusia di dalam ruangan perkantoran tersebut.
Dimensi Policy Network dalam Pengembangan Kawasan Minapolitan di Kecamatan XIII Koto Kampar, Provinsi Riau Lubis, Ema Fitri; Sujianto; Febri Yuliani; Auradian Marta
PUBLIKA : Jurnal Ilmu Administrasi Publik Vol. 11 No. 2 (2025): Publika : Jurnal Ilmu Administrasi Publik
Publisher : UIR Press

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.25299/jiap.2025.23810

Abstract

This study aims to analyze the implementation of the Minapolitan area development policy in Koto Mesjid Village, XIII Koto Kampar, Riau Province, through a policy network approach. The method used is descriptive qualitative with data collection techniques in the form of observation, in-depth interviews, documentation, and questionnaires. The results show that the Minapolitan policy involves actors from various sectors: government, community, private sector, NGOs, and academics. This study uses Van Waarden's seven dimensions to examine policy networks, including: actors, which include individuals and groups with an interest in the policy-making process. The second indicator concerns the role of actors in the policy network. The third indicator, structure, examines the patterns of relationships between the actors involved. The fourth indicator, institutionalization, is assessed as the organizing institution or organization. The fifth indicator, rules of behavior, concerns the procedural and behavioral constraints on actors. The sixth indicator, power relations, is related to collaboration in actor interactions, and the seventh indicator, actor strategies, refers to the methods used to achieve goals. The findings show that even though a collaborative network has been formed, there are still obstacles in terms of unequal power distribution, a lack of cross-sectoral network institutionalization, and a low level of understanding of technical policy rules at the local level. This study concludes that in order to achieve the goals of integrated and sustainable Minapolitan area development, it is necessary to strengthen institutional synergy, increase the capacity of local actors, and restructure policy networks in an inclusive manner.