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Teknik Industri, Institut Teknologi Nasional Malang
Religion Arts Humanities Computer Science & IT Control & Systems Engineering Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Electrical & Electronics Engineering Energy Engineering Environmental Science Industrial & Manufacturing Engineering Law, Crime, Criminology & Criminal Justice Mathematics Mechanical Engineering Medicine & Pharmacology Nursing Public Health Social Sciences Other

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A Qualitative Study on the Influencing Factors of E-Government Adoption to Improve Public Trust in Local Government: Case Study of Rokan Hulu Municipality Fadrial, Rudy; Sujianto; Simanjuntak, Harapan Tua Ricky Freddy; Wirman, Welly
The Indonesian Journal of Computer Science Vol. 13 No. 3 (2024): The Indonesian Journal of Computer Science (IJCS)
Publisher : AI Society & STMIK Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.33022/ijcs.v13i3.3931

Abstract

Amidst global public trust challenges, e-government emerges as a promising solution to bolster trust. In Indonesia, rural areas face obstacles hindering effective e-government implementation. This paper explores Rokan Hulu Municipality's initiatives, aiming to understand e-government's impact on public trust at the rural/district level, bridging critical knowledge gaps. This study employs a qualitative approach to investigate the factors influencing e-government adoption. Primary data is gathered through interviews with key stakeholders, supplemented by secondary data from organizational documents. Employing open and axial coding, this study organizes findings to the Technology-Organization-Environment framework. Within the technological dimension, obstacles such as infrastructure; integration and interoperability; data security and confidentiality; and service providers, third parties, or vendors emerge as significant barriers. In the organization dimension, culture, organizational capability, budget constraints, human resource quality, perceptions, bureaucracy, and strategy become challenges, with organizational capability and strategy showing mixed impacts due to incomplete initiatives and limited inter-agency coordination. In environment dimension, digital divide, regulatory availability, and public participation become inhibiting factors, while political intervention becomes the driving factor.
Co-Authors Adianto adlin Adlin Ahmad Adib Rifai Ahmad Fitri Alex Sugara Alifia Yesi,Frista Yessita,Devva,SitiAisyah,Ina Anggraini Amalia Luthfiah Hananti Amir Amir Ana Uswatun Hidayah Dedi Kusuma Habibie Delvia Agustina Deni Saputra Dhawam Yuangga Azhari Eddy Hazmi Emmalia Adriantantri Ernawati Ernawati Erni Junita S. Fadrial, Rudy Febri Yuliani Gusliana HB Hanosoan Daulay Harapan Tua R. F. S Hasim As'ari Hasim As'ari Henny Daniaty Ida Bagus Suardika Ida Bagus Suardika Ikhsan Intan Salwa Irwin Mirza Umami M. FAJAR ANUGERAH Meiyuza Wulandari Meyzi Heriyanto Mirna Dewi Mochammad Imron Awalludin Muchid Muchid Muhammad Masyafa Alfauzi Mujiono Mujiono Mujiono Mujiono Munasih Nadira Dwi Cahya Rinia Nining Maidawati Nur Laila Meilani Occi Mardila Purwanti Putri Dwi Octari Qomariah Lahamid Rahima Erna Reiny Ditta Myrtanti Rina Pahlawati Risky Arya Putri Rissa Amanila Robby Novrialdi Sadriah Lahamid Sandra Vika Simanjuntak, Harapan Tua Ricky Freddy Siti Anisa Sofyan Husein Siregar Sony Haryanto Sri Indriani Susanti, Delpi Susi Nawanti syaifuddin syaifuddin syofian Tania Saputri Thamrin Thamrin Tia Suherianti Tias Asih Tinov, MY Tiyas Tri Mir’atul Hasanah Tursila Tursila Vitha Rachmawati Welly Wirman Yani Roslani br. Aritonang Yasir Yayuk Safitri Yosi Gunawan Zaili Rusli