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All Journal ETIKONOMI El Dinar Jurnal Ekonomi Modernisasi EQUILIBRIUM JAM : Jurnal Aplikasi Manajemen Jurnal Akuntansi Multiparadigma Jurnal Aplikasi Bisnis dan Manajemen (JABM) E-Journal I-ECONOMICS: A Research Journal on Islamic Economics Jurnal Ekonomi Syariah Teori dan Terapan Journal of Economic, Bussines and Accounting (COSTING) Management and Economics Journal (MEC-J) Journal EVALUASI Journal of Islamic Economic Laws International Journal of Supply Chain Management JIMFE (Jurnal Ilmiah Manajemen Fakultas Ekonomi) JURNAL NUSANTARA APLIKASI MANAJEMEN BISNIS EQIEN - JURNAL EKONOMI DAN BISNIS JOURNAL OF APPLIED BUSINESS ADMINISTRATION Jurnal Tabarru': Islamic Banking and Finance Iqtishoduna: Jurnal Ekonomi Islam MANAGERIA: Jurnal Manajemen Pendidikan Islam Jurnal Aplikasi Dan Inovasi Ipteks SOLIDITAS Dialektika: Jurnal Ekonomi dan Ilmu Sosial Al-Kharaj: Jurnal Ekonomi, Keuangan & Bisnis Syariah Enrichment : Journal of Management BISMA (Bisnis dan Manajemen) Jurnal Ilmiah MEA (Manajemen, Ekonomi, dan Akuntansi) Journal of Islamic Economic Laws
Achmad Sani Supriyanto
UIN Maulana Malik Ibrahim Malang
Religion Arts Humanities Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Engineering Environmental Science Industrial & Manufacturing Engineering Law, Crime, Criminology & Criminal Justice Social Sciences Transportation Other

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Journal : El Dinar

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CUSTOMER SATISFACTION AND FINANCIAL PERFORMANCE: DOES IT MEDIATE CUSTOMER-CENTRIC ON ISLAMIC BANK VALUES? Oktaviana, Ulfi Kartika; Supriyanto, Achmad Sani; Wahyuni, Nanik; Wicaksono, Ahmad Tibrizi Soni
EL DINAR: Jurnal Keuangan dan Perbankan Syariah Vol 10, No 2 (2022): El Dinar
Publisher : Faculty of Economics Universitas Islam Negeri Maulana Malik Ibrahim Malang

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.18860/ed.v10i2.16225

Abstract

This study aims to determine the influence of Customer-centric Corporate Social Responsibility (CSR) within the scope of Islamic Ethics on Company Values. In addition, this study also examines the role of customer satisfaction mediation and financial performance towards Customer-centric CSR with company values and tests the role of customer satisfaction mediation for Customer-centric CSR with financial performance. The sample used is Islamic Commercial Banks registered with BI with specified sample criteria. The data was processed using smartPLS, where the direct influence of Centric Customers in Islamic Ethics (CSR) on company values was significant. The Centric Customer variables in Islamic Ethics (CSR) influence financial performance. The other four hypotheses showed insignificant results. The results of the indirect influence test show that the variables of customer satisfaction and financial performance have not been able to mediate the relationship between Customer-centric in Islamic ethics and Company Values.
Co-Authors Abdul Fatah Rusydi Abdul Rouf Abdussakir Abdussakir Adrian Muhari, Muhammad Dheo Ahamed, Forbis Ahmad Dicky Ariyanto Ahmad Muhtadi Ridwan Ahmar, Ansari Saleh Arsyad, Maulana Kamal Azid, Raka Malik Baharuddin, Jukri Bq. Risna Amelia Jannati Darma, Prayoga Setia Delita Pristyowati Eko Suprayitno Fachry Abda El Rahman Fadhila, Abdil Tsabit Fadlil Abdani Fahreza Sani, Ahmad Firza Fani Firmansyah Faris Shalahuddin Zakiy Faris Shalahuddin Zakiy, Faris Shalahuddin Fiqly, Moch. Bazar Jamharol Haq Hasibuan, Lempang Hidayati, Elly Wahyu Hilda Vironika Ikhsan Maksum Ilfi Nur Diana Indah Yuliana Indrianawati Usman Innayah, Eka Putri Johari, Fuadah Binti Kamaluddin Kamaluddin Khan, Ryan Basith Kurniawati Meylianingrum Marasabessy, Masaalah MARDIANA Masyhuri Masyhuri Masyhuri Masyhuri Masyhuri Masyhuri Masyhuri Moch. Mahsun Nanik Wahyuni ‎ Nihayatu Aslamatis Solekah Nur Asnawi Nur Shodiq Askandar Permadani, Viola Putri Ratna Mitasari Ridwan, Ahmad Muhtadi Ridwan, Muhtadi riska nurul azizah S Siswanto Salim Al Idrus Sani, Ahmad Firza Fahreza Setiani Setiani, Setiani Shanti Auliana Shofiyah Al Idrus Siswanto Siti Harizah Siti Ma'rifatul Hasanah Sri Harini Sri Rahayu Tanti Handriana Titis Miranti, Titis Ubaidillah, M. Alfan Ulfi Kartika Oktaviana Vivin Maharani Ekowati Wicaksono, Ahmad Tibrizi Soni Yayuk Sri Rahayu Zainullah