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Journal : Solidaritas

Kualitas Pelayanan Dalam Pembuatan Administrasi Kependudukan Di Dinas Kependudukan Dan Pencatatan Sipil Kota Surakarta Tahun 2024 Syamsidar, Syamsidar; Tri Haryanto, Aris; Winduro, Wirid
Solidaritas Vol 8 No 2 (2024): Solidaritas
Publisher : Fakultas Ilmu Sosial dan Ilmu Politik, Universitas Slamet Riyadi Surakarta

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Abstract

This research aims to describe the quality of service in creating population administration. The type of research used in this research is a qualitative descriptive method. The data collection techniques used were (1) interviews (2) observation (3) documentation. The data analysis techniques used are data collection, data presentation and conclusion drawing. The results of this research show that the quality of service in making Population Administration based on the 5 indicators proposed by Parasuraman, et al, namely the tangible dimension is adequate and has satisfied the applicant. Meanwhile, there are still shortcomings in the ease of accessing services, namely that there are still many people who do not know that services are online. Based on the Responsiveness dimension, it is quite good in responding to applicants, but there are some applicants who do not respond well due to miscommunication between employees and applicants, and also online facilities and infrastructure are not responded well because errors often occur and applicants have to contact the Population Service for action. continued and took quite a long time. Judging from the reliability dimension, assurance dimension and empathy dimension, it has been implemented well and the public is satisfied with the services provided by the Surakarta City Population and Civil Registration Service. Researchers provide recommendations for improving or updating online service procedures, improving the quality of the online registration application/web so that there are no frequent errors when operated by the public and promoting the official Surakarta City Dispendukcapil website to the public. Keywords: Population administration, Service Quality
Co-Authors Abda Abda Abdul Hakim Fattah Adelia Jasman, Mahfuda Adinda, Okta Ainal Mardhiah Alfis, DD Alfis Al’Adawiya, Rabiah Anam, Budi Safatul Andi Hakim Rasyid Andriani, Ely Asmaul Husna Baa, Sultan Bualemo, Ladi Elsa Gita Budianto, Rachmat Cahya Mulat, Trimaya Cut Fitrika Syawalina Darmiati Darmiati Delfilo, Delfilo Desi Purnamasari Devi Kumala Efendy, Dedy Efendy, Dedy Elviza Elviza Emmi Suryani Nasution Emmi Suryani Nasution Erlinda Erlinda Eva Susanti Fadilla, Fitra Fitriani Fitriani Fredy Akbar K Hani'ah, Munnal Harmaini Harmaini Herlina Herlina Hermawan, Adi Hermawansyah, Hermawansyah Heru Supriyatno Ihyani Malik Iin Novianti Indasari, Fadlia Jennyfer Jennyfer Jumiyati Jumiyati, Jumiyati Khaeruddin Khaeruddin Khoiriyah Khoiriyah Kusmaryati, Pauline Ladi Elsa Gita B Laode Ismail Ahmad, Laode Ismail Lokman, Farha Zafira Agos Lukman Hakim Maidar, Maidar Maisura, Najiba Marlizar, Marlizar Marzuki Marzuki Mauliansyah, Hendri Muliadi mulyadi ar Muslim AR., Muslim AR. Mustamin, Siti Walidah Nadia Ulfa Napisa, Napisa Naqsyahbandi, Fajar Nazla, Syifaun Nia Nafilah Andani NST, Emmi Suryani Nur Asyik, Nur Nur Rahmah Nurbayani Nurbayani Nurdin Nurdin Nurfiana, Rika Nurfika Asmaningrum Nurul Islam Nuryandini, Nuryandini Prana Anggara, Lestari Putri Chairunnisa Putri, Melda Rahmadani Rahim, Rachmawati Riana, Hernah Ridzqy, Syiva Gebrina Riski, Fajar Rismawati Rismawati Rizal, Rizal Rizki Munazar Rondhianto Rondhianto Rusnaidi Sakina Papalia Setiawan, Annas Shahib, Muzdalifah Sindi Nopitasari SRI WULANDARI Sulfitra, Sulfitra Sumarni Sumarni Supratti, Supratti Surahman Wilade Surna Lastri Suryani, Emi Suyanta Suyanta Syafiuddin Syafiuddin Tarmizi Gadeng Tri Haryanto, Aris Triana, Winda Tuwisna, Tuwisna Vivin, Vivin wahyuni wahyuni Winduro, Wirid Winna, Nikita Yaman, Imran yunina, fitri Zahara, Nurfiana Zulkifli Umar