Article Per Year (5 Year)
p-Index From 2020 - 2025
5.192
P-Index
This Author published in this journals
All Journal Jurnal Kebijakan Publik Jurnal Program Magister Ilmu Sosial Universitas Tanjungpura Jurnal Psikologi Terapan dan Pendidikan Dia: Jurnal Administrasi Publik Jurnal Ilmu Sosial dan Ilmu Politik (JISIP) JPAP (Jurnal Penelitian Administrasi Publik) (e-Journal) JAKPP : Jurnal Analisis Kebijakan & Pelayanan Publik ARISTO Ganaya: Jurnal Ilmu Sosial dan Humaniora Journal of Humanities and Social Studies AMALIAH: JURNAL PENGABDIAN KEPADA MASYARAKAT Dinamika Governance : Jurnal Ilmu Administrasi Negara JPSI (Journal of Public Sector Innovations) Jurnal Sosial Humaniora Sigli RESLAJ: RELIGION EDUCATION SOCIAL LAA ROIBA JOURNAL Jurnal Ilmu Pemerintahan, Administrasi Publik, dan Ilmu Komunikasi (JIPIKOM) Public Policy : Jurnal Aplikasi Kebijakan Publik dan Bisnis JIHAD : Jurnal Ilmu Hukum dan Administrasi Jurnal Ilmiah Wahana Pendidikan Journal La Sociale KARYA: Jurnal Pengabdian Kepada Masyarakat Jurnal Progress Administrasi Publik (JPAP) Jurnal Administrasi Pemerintahan Desa Jurnal Pengabdian Masyarakat Bhinneka Journal of Management and Administration Provision MAP (Jurnal Manajemen dan Administrasi Publik) Innovative: Journal Of Social Science Research NeoRespublica : Jurnal Ilmu Pemerintahan Journal of Multidisciplinary Research Jurnal Abdimas J-CEKI Joong-Ki
Tukiman Tukiman
Kepala Sekolah SMA St. Antonius Jakarta Timur
Religion Aerospace Engineering Agriculture, Biological Sciences & Forestry Arts Humanities Biochemistry, Genetics & Molecular Biology Computer Science & IT Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Environmental Science Languange, Linguistic, Communication & Media Law, Crime, Criminology & Criminal Justice Library & Information Science Public Health Social Sciences Other

Published : 48 Documents Claim Missing Document
Claim Missing Document
Check
Articles

Found 48 Documents
Search

 1   2   3   4   5 
Quality of Complaint Services through the Lapor Website at Departement of Education the East Java Provincial Lia, Siti Noer; Tukiman, Tukiman
Journal La Sociale Vol. 5 No. 5 (2024): Journal La Sociale
Publisher : Borong Newinera Publisher

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37899/journal-la-sociale.v5i5.1275

Abstract

The development of an Electronic Based Government System is an embodiment of improving the quality of public services. The LAPOR website is a national electronic-based complaint management system that can be accessed by all Indonesian people. The existence of LAPOR mandates that the management of complaint services in every government agency in Indonesia must be integrated with LAPOR, At department of east java provincial education service. The LAPOR website is the most widely used media by the people of East Java in sending complaints to at Departement of Eduaction The East Java Provincial. However, in reality there are still some complaints from the public about the services provided through LAPOR website. The purpose of this research to determine the quality of complaint services through the LAPOR website at Departement of Education The East Java Provincial. This research uses a qualitative approach with data collection techniques through observation, interview, and documentation. The results showed that the quality of complaints service through the LAPOR Website using the four objectives of the Electronic Service Quality theory study was of high quality but not optimal, because there were still several complaints whose follow-up did not run optimally and there were several complaints that experienced delays in the follow-up of further complaints.
Penggunaan Minyak Jelantah Sebagai Bahan Dasar Pembuatan Lilin Aromaterapi Syahputra, Febryan Rama; Aini, Syaiba Qurrotul; Prameswari, Gloria Win; Putri, Revi Ardiana; Safitri, Aurelia Ayu; Fuad, Muhammad Shofil; Kenia, Firanti Marshela; Saputra, Septian Aditya; Tukiman, Tukiman
Amaliah: Jurnal Pengabdian Kepada Masyarakat Vol 8 No 2 (2024): Amaliah Jurnal: Pengabdian kepada Masyarakat
Publisher : LPPI UMN AL WASHLIYAH

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.32696/ajpkm.v8i2.3803

Abstract

Kebutuhan miyak goreng di Indonesia meningkat dari tahun ke tahun, menyebabkan naiknya volume limbah minyak jelantah yang berdampak buruk pada lingkungan dan kesehatan. Kegiatan pengabdian masyarakat ini bertujuan untuk mengurangi limbah rumah tangga khususnya minyak jelantah, meningkatkan kesadaran akan pentingnya mengelola limbah, serta menambah keterampilan dalam pembuatan lilin aromaterapi. Metode pelaksanaan meliputi sosialisasi kepada masyarakat, khususnya ibu-ibu PKK, mengenai bahaya minyak jelantah dan demonstrasi singkat pembuatan lilin aromaterapi. Proses pembuatan lilin dilakukan dengan mencampur minyak jelantah dengan stearin dengan perbandingan 3:1 dan minyak esensial. Hasil kegiatan menunjukkan bahwa masyarakat mampu memahami dan membuat lilin aromaterapi, serta meningkatnya kesadaran dan keterampilan dalam mengolah limbah minyak jelantah. Pemanfaatan minyak jelantah sebagai lilin aromaterapi tidak hanya membantu mengurangi pencemaran lingkungan, tetapi juga memberikan peluang usaha baru bagi masyarakat, serta mendukung upaya pemberdayaan masyarakat dan pengelolaan lingkungan yang berkelanjutan
Street Vendor Regulation Enforcement in Keputran Market Surabaya by Satpol PP Pratama, Edo Pandu; Tukiman, Tukiman
Journal of Management and Administration Provision Vol. 4 No. 3 (2024): Journal of Management and Administration Provision
Publisher : Pusat Studi Pembangunan dan Pemberdayaan

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.55885/jmap.v4i3.397

Abstract

Street Vendors (PKL) play a significant role in Indonesia's informal economy, although their presence often conflicts with the government regarding the use of public spaces. In cities like Surabaya, the government seeks to regulate PKL activities through local regulations enforced by the Municipal Police (Satpol PP), aiming to create a more orderly and cleaner urban environment. However, these efforts often face resistance from PKL, who feel their livelihoods are being threatened. This study aims to examine and describe the implementation of the policy for controlling street vendors by the Satpol PP of Tegalsari District in the Keputran Market area of Surabaya. The research employs a qualitative descriptive approach, with data collection techniques including observation, interviews, and documentation. Data analysis is conducted using an interactive analysis technique involving data collection, data reduction, data presentation, and conclusion drawing. The results show that communication, resources, and bureaucratic structure indicators support the policy implementation, but the disposition indicator is not yet optimal due to the lack of full support from the implementers, thus requiring improvements to enhance policy effectiveness.
EFEKTIVITAS PELAYANAN KARTU TANDA PENDUDUK (KTP) MELALUI INOVASI KLAMPID NEW GENERATION (KNG) DI KELURAHAN NGAGEL KOTA SURABAYA Saputri, Eka; Tukiman, Tukiman
Jurnal Progress Administrasi Publik Vol. 4 No. 2 (2024): Jurnal Progress Administrasi Publik (JPAP)
Publisher : Program Studi Administrasi Publik, FISIP, Universitas Tulang Bawang Lampung

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37090/jpap.v4i2.1353

Abstract

As the executor in the formal organizational structure of a country, the bureaucracy is responsible for carrying out the mission and objectives of public services that are oriented toward public satisfaction. Referring to Law Number 25 of 2009, public service is an obligation that the state must provide to the community in order to fulfill all the needs and rights of the people in the field of public services without discrimination. One of the public services provided by the government to the public is services related to population administration. One of the documents related to population administration that is the main focus of this research is the Identity Card (KTP). In the continuously evolving digital era, innovation has become one of the keys to improving public services to the community, including those related to population administration. Therefore, the Surabaya City Government launched the Klampid New Generation (KNG) innovation to simplify the process of population administration services. The aim of this research is to determine the effectiveness of KTP services through the KNG innovation in Ngagel Sub-district, Surabaya City. This research uses a qualitative research method with a descriptive approach. The theory used in this research is James L. Gibson's effectiveness theory, which has five indicators for measuring effectiveness. The findings of this research show that the effectiveness of KTP services through the KNG innovation in Ngagel Sub-district, Surabaya City is proceeding well, in accordance with the effectiveness indicators by James L. Gibson.   Keywords: Effectiveness; Administration; Klampid New Generation (KNG)
Evaluasi Kualitas Layanan di Mal Pelayanan Publik Kabupaten Tulungagung: Sebuah Pendekatan Kuantitatif Muliani, Betrik; Tukiman, Tukiman
NeoRespublica : Jurnal Ilmu Pemerintahan Vol. 6 No. 1 (2024): Edisi Desember
Publisher : Program Studi Ilmu Pemerintahan, FISIP - Universitas Halu Oleo

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.52423/neores.v6i1.281

Abstract

Pemberian kewenangan otonomi kepada pemerintah daerah bertujuan meningkatkan efisiensi layanan publik, sejalan dengan reformasi birokrasi. Studi ini mengevaluasi Mal Pelayanan Publik (MPP) di Kabupaten Tulungagung, yang telah mencatat peningkatan dalam kepatuhan pelayanan tetapi masih menghadapi kendala operasional dan rendahnya jumlah kunjungan harian. Penelitian ini menggunakan metode kuantitatif dan pendekatan deskriptif dengan survei kuesioner, memanfaatkan purposive sampling berbasis sembilan indikator kualitas layanan. Hasilnya menunjukkan bahwa MPP Kabupaten Tulungagung mencapai nilai kepuasan "Sangat Baik". Namun, perbaikan infrastruktur dan sosialisasi layanan lebih lanjut diperlukan untuk meningkatkan efektivitas layanan.
Implementasi Program Kalimasada Dalam Meningkatkan Kesadaran Administrasi Penduduk Di Kelurahan Gunung Anyar Kota Surabaya Shahira, Sharifah; Tukiman, Tukiman
Jurnal Ilmiah Wahana Pendidikan Vol 10 No 18 (2024): Jurnal Ilmiah Wahana Pendidikan 
Publisher : Peneliti.net

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.5281/zenodo.13987167

Abstract

KALIMASADA program (Environmental Area Community Aware Civil Administration) is an innovation of the Surabaya City Government to create up-to-date civil data by realizing fast and efficient services with document processing simply through RT or RW Hall services. With the ease of processing these documents, it is hoped that the level of administrative awareness among the citizens of Surabaya City will increase. This research aims to analyze the implementation of the KALIMASADA Program in increasing administrative awareness of the civil in Gunung Anyar Village based on the implementation variables identified by Edward III, namely communication, resources, disposition, and bureaucratic structure. This research uses a descriptive-qualitative method with data collection techniques through direct field observation, interviews, and documentation. The results of this research show that the implementation of the KALIMASADA Program in Gunung Anyar Village has gone well even though several obstacles were found, namely in the communication and resource variables because RTs were still found to be less enthusiastic about implementing this program and less than optimal human resources or staff in implementing KALIMASADA because the majority of RW assistants are not special service officers.
Penerapan Etika Pelayanan Publik Terkait Administrasi Kependudukan Di Kelurahan Ngagel Surabaya Saputri, Eka; Tukiman, Tukiman
Jurnal Ilmiah Wahana Pendidikan Vol 10 No 19 (2024): Jurnal Ilmiah Wahana Pendidikan
Publisher : Peneliti.net

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.5281/zenodo.14068034

Abstract

Pelayanan publik menjadi salah satu hal penting dalam pemerintahan. yang tidak pernah luput dari pandangan masyarakat. Dimana pelayanan publik ini menjadi tantangan terbesar pada sistem birokrasi. Tentunya pelayanan publik ini tidak hanya didasarkan atas kehendak pemerintah serta aturan-aturan teknis yang ada, namun juga memperhatikan beberapa aspek yang disesuaikan dengan kebutuhan serta keinginan masyarakat. Salah satu perangkat daerah yang melakukan pelayanan publik kepada masyarakat adalah Kantor Kelurahan Ngagel, dimana Kelurahan Ngagel ini tentunya juga membantu masyarakat terkait administrasi kependudukan masyarakat dalam daerah tersebut. Pelayanan administrasi kependudukan ini merupakan salah satu pelayanan dasar bagi masyarakat dalam mendapatkan haknya terkait administrasi kependudukan sehingga memiliki identitas dan kependudukan yang sah secara negara. Dimana dalam melakukan pelayanan publik para pelaku pelayanan harus menerapkan standart pelayanan publik dan etika pelayanan publik. Karena pelayanan publik merupakan wajah dari birokrasi, maka dari itu dalam birokrasi wajib setidaknya memiliki perilaku yang mencerminkan asas etis, keunggulan watak, keluhuran budi serta sikap mental yang baik. Tujuan dilakukan penelitian ini adalah untuk mengetahui bagaimana enerapan etika pelayanan publik terkait administrasi kependudukan di Kantor Kelurahan Ngagel Surabaya. Pada penelitian ini menggunakan metode penelitian kualitatif deskriptif dimana terdapat dua sumber data yaitu primer yang didapatkan dari hasil observasi dan wawancara , serta data sekunder yang dikumpulkan melalui sumber-sumber yang memiliki relevansi dengan penelitian yang dilakukan, seperti buku, artikel, situs web dan lain-lain. Temuan dalam penelitian ini bahwa penerapan etika pelayanan publik di Kantor kelurahan Ngagel Surabaya sudah cukup baik, pegawai dapat mematuhi peraturan yang ada serta memberikan pelayanan yang ramah kepada masyarakat.
JAKARTA EVOLUTION (JAKEVO) APPLICATION INNOVATION IN ONLINE LICENSING SERVICES IN DKI JAKARTA Lydia, Angelia Devika; Tukiman, Tukiman
DIA: Jurnal Administrasi Publik Vol 22 No 02 (2024): PUBLIC ADMINISTRATION
Publisher : Program Studi Doktor Ilmu Administrasi, FISIP, Universitas 17 Agustus 1945 Surabaya

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.30996/dia.v22i02.10869

Abstract

Public service innovation is the main focus to improve the quality of services for the community, especially in terms of licensing services. One of the applications of licensing innovation is by launching the Jakarta Evolution (JakEVO) application to facilitate the online licensing process at the DKI Jakarta Investment and One-Stop Integrated Services Office. The purpose of the research is to determine the innovation of the JakEVO application in online licensing services at the Capital Investment Office and One-Stop Services of DKI Jakarta. This study uses descriptive qualitative research method the results of the study show that: 1) Relative Advantage, the JakEVO application provides benefits for the community and ease of obtaining when accessing permits. 2) Conformity, JakEVO is declared inappropriate because the flow of handling permits and the time of handling permits are different from the provisions that apply to the Decree of the Head of the DKI Jakarta PTSP Office. 3) Complexity, the level of complexity of JakEVO according to users is quite complicated. 4) Trialed Ability, before being launched to the community JakEVO did not go through the trial stage. 5) Observability, this application is easily observed by the public to monitor the course of permit files and make it easier for officers to get detailed data on the number of permits entered in the application from 2020 to 2023, so the JakEVO application has not been able to improve online licensing services in DKI Jakarta.
Korelasi Motivasi Kerja Terhadap Kinerja Pegawai Satuan Polisi Pamong Praja Provinsi Jawa Timur Ramadhina, Windy Nur; Tukiman, Tukiman
Jurnal Ilmu Sosial dan Ilmu Politik (JISIP) Vol 13, No 3 (2024)
Publisher : Universitas Tribhuwana Tungga Dewi

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.33366/jisip.v13i3.3060

Abstract

Work motivation is often overlooked, even though it is an important factor in organizations such as the Civil Service Police Unit (Satpol PP) in East Java. Work motivation is crucial for public employees, especially members of Satpol PP, as they play a significant role in protecting the community and maintaining public peace and order, thereby requiring optimal employee performance. According to the East Java Governor Regulation No. 43 of 2021, the Satpol PP of East Java Province has an important role and obligation to enforce the law at the regional level. This study aims to determine the relationship between work motivation and employee performance in the Satpol PP of East Java Province. The study uses a quantitative approach with Pearson product-moment correlation to test the relationship between work motivation and employee performance in the Satpol PP of East Java Province. The research data were obtained from 65 respondents selected using the Solvin formula. The results show a very strong relationship between work motivation and employee performance in the Satpol PP of East Java Province, with a correlation test result of 0.843.Motivasi kerja sering kali diabaikan, padahal merupakan faktor penting dalam organisasi seperti Satpol PP di Jawa Timur Motivasi kerja sangat penting dalam pelaksanaan tugas oleh pegawai publik, terutama anggota Satuan Polisi Pamong Praja (Satpol PP), karena Satpol PP memiliki peran penting dalam melindungi masyarakat serta menjaga ketentraman dan ketertiban umum, sehingga memerlukan kinerja pegawai yang optimal. Sesuai dengan Peraturan Gubernur Jawa Timur No. 43 Tahun 2021, Satpol PP Provinsi Jawa Timur memiliki peran penting dan kewajiban untuk menegakkan hukum di tingkat daerah. Penelitian ini bertujuan untuk mengetahui hubungan antara motivasi kerja dengan kinerja pegawai Satpol PP Provinsi Jawa Timur. Penelitian ini menggunakan pendekatan kuantitatif dengan uji korelasi Pearson product moment untuk menguji hubungan antara motivasi kerja dan kinerja pegawai di Satpol PP Provinsi Jawa Timur. Data penelitian diperoleh dari 65 responden yang dipilih menggunakan rumus Solvin. Hasil penelitian menunjukkan bahwa terdapat hubungan yang sangat kuat antara motivasi kerja dan kinerja pegawai di Satpol PP Provinsi Jawa Timur, dengan hasil uji korelasi sebesar 0,843.
Analysis Of The Quality Of Learning Achieved Through The Application Of The Inquiry Base Learning Model And Its Effect On Student Learning Interest In Science Laboratory Management And Engineering Subjects Listiono, Arsela Eko; Tukiman, Tukiman; Dilisti, Dilisti
Journal of Multidisciplinary Research Vol. 1 No. 2 (2025): January
Publisher : Utami Publisher

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.70963/jmr.v1i2.137

Abstract

This study aims to analyse the quality of learning achieved through the application of the inquisiry base learning (IBL) learning model and its effect on student learning interest in the Science Laboratory Management and Engineering course. The research method used is quantitative method with experimental design. The results showed that the application of the IBL model significantly improved the quality of learning, which was indicated by an increase in the average score of students. In addition, students' interest in learning also increased significantly after the application of this model. This study recommends the use of the IBL model as one of the effective approaches to improve the quality of learning and student interest in learning.
Co-Authors Abdurrohim Abdurrohim, Abdurrohim Afianti, Julia Aini, Syaiba Qurrotul Aji, Bayu Purnomo Amelia, Avril Firda Andarini, Sonja Andriani, Silvia Desy Anggita Rahma Fadlila Annisa, Khofifah Khoiru Arhamza, Muh Satria Arsela Eko Listiono Arumdani, Nafida Aryanti, Teresia Retno Auliavia Cantika, Firyal Kurniawati Azizah, Riza Zanuar Nur Bastian, Moch Aril Cecep Kusmana Christy, Nethania Darajah, Arini Darmawan, Mohammad Jefri Dilisti, Dilisti Ebertha, Chesta Surya Eka Saputri, Eka Eko Supraptono Ferdiananta, Mayhikal Fuad, Muhammad Shofil Gustafiani, Diana Claudya Hanum, Yuspa Hanum, Yuspa Hariroh, Sanindita Qolbiyah Hidayattullah, Ardhana Luthfi Ima Duddin Irmaya, Nindi Janna, Putri Marifatul Junita Risma Wanti Kenia, Firanti Marshela Khumaedi, Muhammmad Kurniawan, Galang Wahid Lia, Siti Noer Lydia, Angelia Devika Madini, Sephia Mahmudah, Amanah Amalia Marhanani, Listiya Mohamad Irfan, Mohamad Muhamad Ragiel Yudha Setiawan Muliani, Betrik N, Ertien Rining Nafi’ah, Zumrotun Ningrum, Deva Mariana Isti Nurjanah, Yulia Perkasa, Elang Bahar Prameiswary, Adinda Prameswari, Gloria Win Pratama, Edo Pandu Putri, Revi Ardiana Rahmania, Salsabella Nanda Ramadhina, Windy Nur Rifqi, Niswah Khaliya Rosida Rosida Sabila, Putri Aprilia Safira, Nadia Ismi Safitri, Aurelia Ayu Salsabella, Yasmin Alissa Saputra, Septian Aditya Sari, Adelia Purvita Shahira, Sharifah Sisillia, Meyga Sonhaji Sonhaji Syahputra, Febryan Rama Trisna, Andre Yusuf Utami, Adelia Putri Vernanda, Elisa Pingky Vitasari, Riska Retno Wibisono, Rizky Widyatna, Zildjianisa Rhisma Yasah, Aulya Dista Yeri Sutopo Yuanita, Farras Dewi Yulisrowati, Iis Yusfa Hanum, Yusfa Zaidah, Umi