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Responsiveness Of Community Complaint Services In Gresik Regency Police Department Madini, Sephia; Tukiman, Tukiman
JHSS (JOURNAL OF HUMANITIES AND SOCIAL STUDIES) Vol 8, No 3 (2024): Journal of Humanities and Social Studies
Publisher : UNIVERSITAS PAKUAN

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.33751/jhss.v8i3.10863

Abstract

The purpose of this study was to determine the level of responsiveness of complaint services at the Gresik Regency Resort Police. This research method uses a type of quantitative research with a case study approach. The informants in this study were the head of SPKT, complaints service officers, call center officers and people who had made complaints. The data collection techniques used are observation and interviews. The results showed that in general the Responsiveness Level of Community Complaint Services at the Gresik Regency Resort Police as measured using indicators put forward by Zeithaml consisting of Officers / Administrators Perform Services Quickly, and Officers / Administrators Perform Services Appropriately in a very good category. Responding to Every Customer / Applicant Who Wants to Get Service, Officers / Administrators Perform Services Carefully, Officers / Administrators Perform Services with the Right Time, and All Customer Complaints are Responded to by Officers in the category quite well or quite responsive.
Pemanfaatan Serai dengan Metode Maserasi sebagai Inovasi Teknologi Pengusir Nyamuk di Kelurahan Gunung Anyar Surabaya Sabila, Putri Aprilia; Tukiman, Tukiman; Zaidah, Umi; Ferdiananta, Mayhikal
Jurnal Pengabdian Masyarakat Bhinneka Vol. 3 No. 4 (2025): Bulan Juli
Publisher : Bhinneka Publishing

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.58266/jpmb.v3i4.313

Abstract

Nyamuk merupakan vektor utama penyebaran penyakit seperti Demam Berdarah Dengue, malaria, dan chikungunya yang mengancam kesehatan masyarakat Indonesia. Kelurahan Gunung Anyar, Surabaya menghadapi masalah tingginya populasi nyamuk yang mengganggu aktivitas sosial masyarakat. Penggunaan obat nyamuk kimia yang dominan menimbulkan efek samping berupa iritasi pernapasan, terutama pada anak-anak dan lansia, serta berdampak negatif terhadap lingkungan. Kegiatan pengabdian ini bertujuan mengembangkan alternatif pengusir nyamuk alami berbasis serai melalui program edukasi dan pelatihan pembuatan spray anti nyamuk. Kegiatan dilaksanakan menggunakan pendekatan deskriptif kualitatif dengan metode Participatory Action Research (PAR) yang melibatkan 30 peserta ibu-ibu PKK. Spray serai dibuat menggunakan metode maserasi dengan perbandingan serai segar dan alkohol 70% sebesar 1:2 selama 3 hari. Hasil menunjukkan antusiasme tinggi peserta dalam mengikuti pelatihan dan kemampuan memahami proses pembuatan. Produk spray serai memiliki karakteristik warna kuning kehijauan, aroma segar tidak menyengat, dan aman digunakan tanpa efek samping. Program ini berhasil meningkatkan kesadaran masyarakat tentang penggunaan bahan alami yang ramah lingkungan dan mendorong kemandirian dalam pengendalian nyamuk berkelanjutan.
Peran Pemerintah Dalam Program Jihad Rawat Kali Sebagai Upaya Pengelolaan Lingkungan Di Desa Bluru Kidul Kabupaten Sidoarjo Ima Duddin; Junita Risma Wanti; Anggita Rahma Fadlila; Muhamad Ragiel Yudha Setiawan; Tukiman, Tukiman
J-CEKI : Jurnal Cendekia Ilmiah Vol. 4 No. 5: Agustus 2025
Publisher : CV. ULIL ALBAB CORP

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.56799/jceki.v4i5.10083

Abstract

Pemerintah Kabupaten Sidoarjo memiliki tugas dan tanggung jawab untuk menjaga lingkungan sungai dalam rangka menanggulangi bencana banjir. Salah satu upayanya adalah melalui pelaksanaan Program Jihad Rawat Kali yang merupakan langkah dalam normalisasi lingkungan sungai di Kabupaten Sidoarjo. Penelitian ini mengkaji bagaimana peran pemerintah dalam Program Jihad Rawat Kali dan keberlanjutannya di Desa Bluru Kidul. Penelitian ini bertujuan untuk mengetahui bagaimana fungsi pemerintah dalam pelaksanaan Program Jihad Rawat Kali sebagai inisiatif pengelolaan lingkungan sungai di Desa Bluru Kidul. Penelitian menggunakan metode kualitatif deskriptif dan fokus utama kajian meliputi empat peran pemerintah, yaitu sebagai regulator, dinamisator, fasilitator, dan motivator. Hasil penelitian menunjukkan bahwa pemerintah masih belum maksimal sebagai regulator karena belum adanya regulasi khusus, cukup berhasil sebagai dinamisator walaupun penyebaran informasi belum merata, aktif sebagai fasilitator meskipun terdapat keterbatasan alat berat, serta berperan sebagai motivator dengan kampanye edukasi dan apresiasi, tetapi partisipasi masyarakat masih membutuhkan penguatan kesadaran kolektif. Penelitian ini diharapkan dapat memberikan rekomendasi kebijakan untuk meningkatkan efektivitas dan keberlanjutan pengelolaan lingkungan berbasis partisipasi masyarakat.
ANALISIS PENGELOLAAN LOGISTIK PEMILU 2024 KPU PROVINSI JAWA TIMUR Ningrum, Deva Mariana Isti; Tukiman, Tukiman
Jurnal Progress Administrasi Publik Vol. 4 No. 1 (2024): Jurnal Progress Administrasi Publik (JPAP)
Publisher : Program Studi Administrasi Publik, FISIP, Universitas Tulang Bawang Lampung

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37090/jpap.v4i1.1232

Abstract

Indonesia is a democratic country that uses an electoral system for every change of president. High quality general elections are very important to realize people's sovereignty in a democratic state government based on Pancasila and the 1945 Constitution of the Republic of Indonesia. To hold democratic elections, professional election organizers are needed who have integrity, capacity and accountability. The General Election Commission is an example. In this research, the author uses a descriptive approach as a qualitative research method. Qualitative research is a type of research that describes and analyzes events, phenomena, social activities, attitudes, beliefs, perceptions and thoughts of individuals and groups. Data was collected from interviews with three informants from the General Election Commission, which is responsible for logistics management for the 2024 election. As shown by the distribution of logistics for the 2024 election, the results show that the East Java Province General Election Commission manages state property well, including logistics election. However, several improvements and strengthening are needed in the human resources sector as well as warehouse and other logistics infrastructure so that the upcoming General Election can take place optimally and according to planning. Our common goal is successful simultaneous elections in 2024 with transparent financial administration and accountability.   Keywords: Management; Elections; KPU
EFEKTIVITAS KEBIJAKAN PENYUSUNAN SURAT PERTANGGUNGJAWABAN (SPJ) PADA DIVISI KEUANGAN KPU PROVINSI JAWA TIMUR Darajah, Arini; Tukiman, Tukiman
Jurnal Progress Administrasi Publik Vol. 4 No. 1 (2024): Jurnal Progress Administrasi Publik (JPAP)
Publisher : Program Studi Administrasi Publik, FISIP, Universitas Tulang Bawang Lampung

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37090/jpap.v4i1.1245

Abstract

Policies in a government agency are also made to respond to the needs and problems faced by the community. In the context of the policy of preparing a Letter of Responsibility (SPJ) in the finance division, the General Elections Commission (KPU) was made to ensure transparency and accountability of KPU financial management. SPJ is an important document used to account for the use of the budget that has been received by the KPU. SPJ must be prepared completely, accurately, and in accordance with applicable regulations. This research uses qualitative research methodology with a descriptive approach method. The results of this study stated that the policy of preparing SPJ in the Financial Division of the KPU of East Java Province has been quite effective,  it can be seen from the conformity  of the principles of SPJ applied in the Finance Division of the KPU of East Java Province, but in its implementation there are still several things that can be improved to increase the effectiveness of the preparation of SPJ in the Financial Division of the KPU of East Java Province.   Keywords: Policy; Effectiveness; SPJ
Application of Smoke Washer Device in Waste Incineration Machine to Reduce Exhaust Gas Emissions at Jatibarang Landfill Semarang Supraptono, Eko; Kurniawan, Galang Wahid; Sutopo, Yeri; Khumaedi, Muhammmad; Irfan, Mohamad; Sonhaji, Sonhaji; Hidayattullah, Ardhana Luthfi; Tukiman, Tukiman
Jurnal Abdimas Vol. 29 No. 2 (2025): December 2025
Publisher : Universitas Negeri Semarang

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.15294/abdimas.v29i2.33762

Abstract

Waste management at the Jatibarang Landfill, Semarang, faces challenges due to incinerator exhaust gas emissions, potentially decreasing air quality, and posing health risks to surrounding communities. This community service program implemented a smoke washer (wet scrubber) adapted to the conditions of a simple incinerator. The activities included designing and fabricating the device, integrating electrical and control systems, providing operational training for partners (CV Dewa Nata Persada and Jatibarang Landfill), and conducting field testing of exhaust gas quality. The tested parameters consisted of particulate matter (PM), carbon monoxide (CO), and sulfur dioxide (SO₂), which were compared with the quality standards of the Ministry of Environment and Forestry Regulation No. P.70 of 2016. The measurement results indicated that all parameters were below the threshold limits, with pollutant concentrations decreasing from the initial operation to the following hours, signifying more stable performance of the device under steady-state operating conditions. These findings demonstrate the importance of the community service program in enhancing partners’ awareness and capacity in environmentally friendly waste management, underscoring the project's significant impact.
Implementasi Program Badan Penyelenggara Jaminan Sosial (BPJS) Siap Membantu dalam Mengatasi Pengaduan Masyarakat Marpaung, Bryan Rogati Timotius; Tukiman, Tukiman
Reslaj: Religion Education Social Laa Roiba Journal Vol. 6 No. 11 (2024): RESLAJ: Religion Education Social Laa Roiba Journal 
Publisher : Intitut Agama Islam Nasional Laa Roiba Bogor

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.47467/reslaj.v6i11.3377

Abstract

Public services in the government bureaucracy are an indicator of a country's progress. One concrete form of public service is health service, because good health service will improve the welfare of the people in a country. The BPJS SATU (BPJS Ready to Help) program is one of the innovations carried out by BPJS Health to make it easier for participants to get community complaint services at hospitals. In its implementation, the problems related to BPJS services are that there are still many people who do not know the health insurance procedures for health facilities, then there are still concerns from hospitals that BPJS will not pay patient arrears, and there are doubts about the security of the BPJS participant data system. So this research aims to examine further the implementation of BPJS SATU (Ready to Help) services in dealing with public complaints at Dr Soetomo Hospital, Surabaya City. The research method used in this research is a descriptive qualitative method with the focus of the research here being based on indicators of success in implementing the Edward III program, including communication, resources, disposition and bureaucratic structure. The results of research on communication focus show that communication has been created that creates inclusive services and focuses on achieving the goals of program implementation. The resource focus shows that this program has quality human resources and a supporting system within it. The disposition focus shows that BPJS Health is strongly committed to improving the quality of complaint handling in the BPJS SATU program. The focus on organizational structure has been running well as evidenced by the available procedures that can be carried out by participants and implementing officers.
Implementasi Kebijakan Pembayaran Parkir Via QRIS (Quick Response Code Indonesian Standard) Oleh Dinas Perhubungan Kota Surabaya Dalam Rangka Memberikan Kemudahan Bagi Masyarakat di Kota Surabaya Safitri, Lila Amelia; Avisena, Mochammad Alvin; Tribuana, Aurora Andi; Nahda W, Azizah Ramadhani Mega; Tukiman, Tukiman
Innovative: Journal Of Social Science Research Vol. 4 No. 3 (2024): Innovative: Journal Of Social Science Research (Special Issue)
Publisher : Universitas Pahlawan Tuanku Tambusai

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31004/innovative.v4i3.11727

Abstract

Dalam rangka memberikan kemudahan bagi masyarakat serta mengatasi kebocoran PAD khususnya pada pajak retribusi parkir, Pemerintah Kota Surabaya meresmikan kebijakan pembayaran retribusi parkir via QRIS di Kota Surabaya. Tujuan dari dilaksanakannya penelitian ini adalah untuk melihat apakah penerapan kebijakan pembayaran retribusi parkir melalui QRIS di Kota Surabaya telah berjalan dengan baik sesuai dengan teori implementasi kebijakan George C. Edwards III yang meliputi empat indikator meliputi komunikasi, sumber daya, disposisi, dan struktur birokrasi. Penelitian ini menggunakan metode deskriptif dengan pendekatan kualitatif. Fokus pada penelitian ini adalah untuk melihat bagaimana implementasi kebijakan pembayaran retribusi parkir secara non-tunai melalui QRIS di Kota Surabaya. Teknik pengumpulan data yang digunakan pada penelitian ini adalah dengan metode wawancara dan dokumentasi. Hasil penelitian menunjukkan bahwasannya pelaksanaan kebijakan pembayaran retribusi parkir melalui QRIS di Kota Surabaya dapat dikatakan telah berjalan dengan baik. Walaupun demikian, masih terdapat indikator yang belum sepenuhnya tercapai yakni pada indikator disposisi. Dalam pelaksanaan kebijakan ini, terdapat beberapa hambatan dan kendala yang ditemui yakni ketidaksiapan masyarakat terhadap metode pembayaran secara non-tunai melalui QRIS, tantangan pada pemahaman juru parkir terkait mekanisme pembayaran secara non-tunai melalui QRIS, dan penolakan oleh beberapa juru parkir terkait permasalahan bagi hasil retribusi parkir antara Pemerintah Kota Surabaya dan juru parkir.
Evaluasi Peran Taruna Siaga Bencana (Tagana) dalam Membantu Korban Bencana Banjir di Kabupaten Gresik Firrizqi, Mutiara; Zevira, Eka Cemara; Hamdasi, Khalia; Safiq F, Nur Azizah; Tukiman, Tukiman
Innovative: Journal Of Social Science Research Vol. 4 No. 3 (2024): Innovative: Journal Of Social Science Research (Special Issue)
Publisher : Universitas Pahlawan Tuanku Tambusai

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31004/innovative.v4i3.12118

Abstract

Bencana Banjir merupakan bencana alam yang kerap terjadi di Kabupaten Gresik. Oleh sebab itu Pemerintah Kabupate Gresik melakukan berbagai upaya untuk dapat membantu korban bencana banjir dengan membentuk Taruna Siagar Bencana (TAGANA) Gresik. Kegiatan yang dilakukan oleh TAGANA Gresik yakni mendirikan dapur umum, shelter banjir serta melakukan penyaluran bantuan kepada para korban banjir di wilayah Kabupaten Gresik. Penelitian ini difokuskan untuk mengevaluasi peran Taruna Siaga Bencana (TAGANA) Kabupaten Gresik dalam membantu korban bencana banjir di Kabupaten Gresik. Penelitian ini menggunakan metode penelitian kualitatif deskriptif serta menggunakan teknik Purposive Sampling serta  menggunakan teori dari William N. Dunn yang terdiri dari 6 indikator yakni Efektifitas, Efisiensi, Kecukupan, Pemerataan, Responsivitas, serta Ketetapan. Hasil yang ditemukan yakni peran TAGANA dalam membantu korban bencana banjir sudah baik, namun terdapat kendala dalam pelaksanaannya yakni kurangnya sumber daya manusia serta minimnya anggaran untuk melaksanakan kegiatan pada saat bencana dan pasca bencana.
Analisis Jabatan dalam Pemenuhan Pegawai Bidang Pertanian Dinas Ketahanan Pangan dan Pertanian Kota Surabaya Nur Hidayati, Lila Rahma; Tukiman, Tukiman
Innovative: Journal Of Social Science Research Vol. 4 No. 4 (2024): Innovative: Journal Of Social Science Research
Publisher : Universitas Pahlawan Tuanku Tambusai

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31004/innovative.v4i4.12731

Abstract

Analisis jabatan dilaksanakan untuk menyusun kebutuhan pegawai. Dalam praktiknya pelaksanaan analisis jabatan Bidang Pertanian masih ditemukan ketidakcocokan antara kompetensi pegawai dengan prasyarat jabatan berdasarkan peraturan yang berlaku. Tujuan penelitian ini untuk mengetahui gambaran lebih jelas mengenai pelaksanaan analisis jabatan Bidang Pertanian. Penelitian ini menggunakan metodologi kualitatif deskriptif dengan wawancara, dokumentasi, serta observasi sebagai metode utama pengumpulan data. Teknik analisis data melalui proses reduksi data, display data, dan penarikan kesimpulan. Informan dalam penelitian ini adalah Ketua Tim Kerja Pengelolaan Sarana Pembangunan Pertanian Perkotaan dan Penyuluhan. Hasil penelitian menunjukkan analisis jabatan yang dilakukan Bidang Pertanian telah berjalan optimal sesuai parameter teoritis yang telah ditetapkan. Pemetaan staf sudah dilaksanakan secara bertahap namun belum menyeluruh sehingga masih terdapat ketidaksesuaian antara kualifikasi pendidikan pegawai dengan prasyarat jabatannya. Pelaksanaan analisis jabatan Bidang Pertanian masih perlu dilakukan perbaikan, seperti memberikan pelatihan secara menyeluruh kepada seluruh staf masing-masing jabatan terkait teknis uraian tugas jabatannya.
Co-Authors A.C., Firyal Kurniawati Abdurrohim Abdurrohim, Abdurrohim Afianti, Julia Afifah, Rosa Aida Afika, Salsa Nanda Aini, Syaiba Qurrotul Aji Saputra, Rifqi Aji, Bayu Purnomo Alam, Fajar Indra Nur Amelia, Avril Firda Andarini, Sonja Andriani, Silvia Desy Anggita Rahma Fadlila Annisa, Khofifah Khoiru Arfah Mardiana Lubis Arhamza, Muh Satria Arsela Eko Listiono Arumdani, Nafida Aryanti, Teresia Retno Auliavia Cantika, Firyal Kurniawati Avisena, Mochammad Alvin Azizah, Riza Zanuar Nur Bastian, Moch Aril Cecep Kusmana Christy, Nethania Darajah, Arini Darmawan, Mohammad Jefri Dilisti, Dilisti Ebertha, Chesta Surya Eka Saputri, Eka Eko Supraptono Erna Mutiara Ferdiananta, Mayhikal Firrizqi, Mutiara Firstyananda, Esprita Novry Fuad, Muhammad Shofil Gustafiani, Diana Claudya Hamdasi, Khalia Hanum, Yuspa Hanum, Yuspa Hidayattullah, Ardhana Luthfi Hiswani Hiswani Ima Duddin Insani, Khadijah Nourma Intan C., Zahira Irmaya, Nindi Janna, Putri Marifatul Juanita Juanita Junita Risma Wanti Kenia, Firanti Marshela Khumaedi, Muhammmad Kurniawan, Galang Wahid Lia, Siti Noer Lydia, Angelia Devika Madini, Sephia Mahmudah, Amanah Amalia Marhanani, Listiya Marpaung, Bryan Rogati Timotius Mohamad Irfan, Mohamad Muhamad Ragiel Yudha Setiawan Muliani, Betrik N, Ertien Rining Nadian, Ussy Nafi’ah, Zumrotun Nahda W, Azizah Ramadhani Mega Nara Rizky Ramadhan, Arianto Ningrum, Deva Mariana Isti Nur Hidayati, Lila Rahma Nurjanah, Yulia Paramastri, Zhafirah Hany Perkasa, Elang Bahar Prameiswary, Adinda Prameswari, Gloria Win Pratama, Edo Pandu Purba, Abigail Putri Anggita Putri, Novita Anggraini Putri, Revi Ardiana Putriawan, Faisa Syahda Rahmania, Salsabella Nanda Ramadhina, Windy Nur Rifqi, Niswah Khaliya Rizki S., Eventya Rochadi, Raden Kintoko Rosida Rosida Sabila, Putri Aprilia Safiq F, Nur Azizah Safira, Nadia Ismi Safitri, Aurelia Ayu Safitri, Lila Amelia Salsabella, Yasmin Alissa Saputra, Septian Aditya Sari, Adelia Purvita Shaharani Amelia, Luthfiyah Shahira, Sharifah Sisillia, Meyga Siti Khadijah Nasution Sonhaji Sonhaji Syahputra, Febryan Rama Taufik Ashar Tribuana, Aurora Andi Trisna, Andre Yusuf Utama, Surya Vernanda, Elisa Pingky Vitasari, Riska Retno Wibisono, Rizky Widyatna, Zildjianisa Rhisma Yasah, Aulya Dista Yeri Sutopo Yuanita, Farras Dewi Yulisrowati, Iis Yusfa Hanum, Yusfa Zaidah, Umi Zevira, Eka Cemara