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ANALISIS KINERJA PADA WEBSITE JOSS DALAM PELAYANAN MASYARAKAT DI DINAS SOSIAL PROVINSI JAWA TIMUR Afika, Salsa Nanda; Tukiman, Tukiman
Jurnal Ilmiah Wahana Pendidikan Vol 10 No 16 (2024): Jurnal Ilmiah Wahana Pendidikan 
Publisher : Peneliti.net

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.5281/zenodo.13765931

Abstract

Penelitian ini dilakukan untuk mengetahui tentang layanan satu pintu yang ada di Dinas Sosial Provinsi Jawa Timur. Penelitian ini berfokus membahas mengenai layanan sosial dimana layanan ini merupakan layanan yang dapat mengakomodir beberapa pelayanan di Dinas Sosial Provinsi Jawa Timur. Penelitian ini menggunakan teknik pengumpulan data dan menggunakan metode wawancara dengan Ketua Tim Subtansi Pemberdayaan Kelembagaan Sosial dan Pengelolaan Sumber Dana Sosial. Penelitian ini juga menggunakan observasi dengan cara melakukan pengamatan langsung di Kantor Dinas Sosial Provinsi Jawa Timur. Hasil dari penelitian ini adalah Dinas Sosial Provinsi Jawa Timur sudah sangat baik dalam melayani masyarakat
Implementasi Pendaftaran Tanah Sistematis Lengkap (PTSL) sebagai Perwujudan Kebijakan Publik di Kota Surabaya Nadian, Ussy; Tukiman, Tukiman
Jurnal Ilmiah Universitas Batanghari Jambi Vol 24, No 1 (2024): Februari
Publisher : Universitas Batanghari Jambi

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.33087/jiubj.v24i1.4944

Abstract

The Complete Systematic Land Registration Program (PTSL) aims to accelerate the process of registering land parcels throughout the territory of the Republic of Indonesia. This is also applied by Dr. Kelurahan. Soetomo City of Surabaya. The purpose of this research is to explore the implementation of the PTSL policy in Dr. Soetomo City of Surabaya, taking into account the theory of public policy implementation according to George C. Edward III, there are 4 (four) indicators, namely communication, resources, dispositions, and bureaucratic structure. This research method is to apply a type of qualitative approach. Data comes from both primary and secondary. Data collection was carried out by interviews, observation, documentation, and data trackingonline. Data analysis was carried out using reduction, triangulation, and concluding as well as verification methods. The results of the study show that communication in the PTSL program has not been realized properly, as a result of the socialization delivery that has not been maximized. The resources in the PTSL program have been maximally realized, starting from people, budget, as well as facilities and infrastructure. Disposition has also been maximized, with good employee attitudes. The bureaucratic structure is good with a neat flow, but it is not strong enough because some employees are not placed according to their expertise. Implementation of PTSL policy in Kelurahan Dr. Soetomo City of Surabaya has thus been implemented well, but not optimally. due to communication factors and bureaucratic structures that are not running according to goals and plans.
The Effectiveness of Electronic Services for Land and Building Tax-Rural and Urban in Tuban Regency Yulisrowati, Iis; Tukiman, Tukiman
ARISTO Vol 12 No 2 (2024): July
Publisher : Universitas Muhammadiyah Ponorogo

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.24269/ars.v12i2.8263

Abstract

Taxes are one of the main revenues for the Indonesian State. Land and Building Tax-Rural and Urban (PBB P2) is a state tax imposed on land and buildings of a material nature, which the amount of tax payable is determined by the condition of the object, including land, funds or buildings. In improving the quality of services, Tuban Regency has implemented E-Government innovations in accordance with Tuban Regent Regulation Number 1 of 2019 concerning the implementation of non-cash transactions within the Tuban Regency Government, thus Tuban Regency has made an innovation called as Electronic Land and Building Tax-Rural and Urban (E-PBB P2) through the BPPKAD which aims to provide convenience for the public to find out information related to the E-PBB P2 and to be able to make payments independently through the Collecting Agents provided. The purpose of this research is to determine the effectiveness of Electronic services for Land and Building Tax-Rural and Urban implemented at the Regional Revenue, Financial and Asset Management Agency (BPPKAD) in Tuban Regency. The method used in this research was descriptive-qualitative method using data collection techniques in the form of interviews, observation and documentation, as well as applying Budiani's theory with 4 indicators, including (1) Program Targets (2) Program Socialization (3) Program Objectives, and (4) Program Monitoring. The research results show that the E-PBB P2 service in Tuban Regency has been running effectively but is still not optimal.
Pendampingan Pembuatan Konten Visual Digital bagi UMKM di RW 11 Kelurahan Semolowaru Tukiman, Tukiman; Putri, Novita Anggraini; Putriawan, Faisa Syahda
Jurnal Gema Ngabdi Vol. 7 No. 3 (2025): JURNAL GEMA NGABDI
Publisher : Universitas Mataram

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.29303/jgn.v7i3.583

Abstract

The rapid advancement of digital technology has driven Micro, Small, and Medium Enterprises (MSMEs) to adapt their marketing strategies, especially through visually-oriented social media platforms. However, many MSME actors still face challenges in creating compelling promotional content. This community service activity aimed to build the capacity of MSMEs in RW 11, Semolowaru Subdistrict, Surabaya, in producing professional visual content such as photos and videos. The methods used included an initial survey, participatory socialization, and hands-on mentoring. The results indicated an increase in participants' understanding and skills, marked by improved visual quality and greater confidence in digital product promotion. This program is expected to support local MSMEs in initiating digital transformation and enhancing their competitiveness in a wider market.
Strategic Information Systems Planning Using the Tozer Methodology: A Comprehensive Literature Review Alam, Fajar Indra Nur; Tukiman, Tukiman
Jurnal Sains, Nalar, dan Aplikasi Teknologi Informasi Vol. 5 No. 1 (2026)
Publisher : Department of Informatics Universitas Islam Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.20885/snati.v5.i1.44448

Abstract

The rapid advancement of Information Systems (IS) and Information Technology (IT) has prompted organizations across sectors to adopt systematic approaches for aligning technological initiatives with business strategies. One of the most widely applied frameworks in Indonesia and beyond is the Tozer Methodology for strategic information systems planning. This paper presents a comprehensive literature review of ten selected studies applying the Tozer framework in diverse organizational contexts, including education, telecommunications, publishing, microfinance, trade, media, and interior design services. Through critical synthesis, this review identifies common analytical tools used alongside Tozer (SWOT, PEST, Value Chain, CSF, McFarlan’s Grid, Five Forces), evaluates the effectiveness of the methodology, and highlights recurring challenges such as integration issues, data duplication, and limited scalability. While findings consistently affirm Tozer’s practicality and adaptability, gaps remain in integrating Tozer with emerging technologies such as cloud computing, big data analytics, and artificial intelligence. This review contributes by mapping trends, identifying research gaps, and providing recommendations for future studies and organizational practices aiming to optimize IS/IT strategic alignment.
Pelatihan Komunikasi Terapeutik Medik di RSUD Dr. Pirngadi Kota Medan Lubis, Arfah Mardiana; Utama, Surya; Mutiara, Erna; Nasution, Siti Khadijah; Juanita, Juanita; Rochadi, Raden Kintoko; Ashar, Taufik; Tukiman, Tukiman; Hiswani, Hiswani
Jurnal Pengabdian Masyarakat Ilmu Kesehatan Vol 7, No 1 (2026): Januari
Publisher : LPPM Institut Kesehatan Helvetia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.33085/jpmik.v7i1.6694

Abstract

Komunikasi terapeutik medik adalah proses interaksi tenaga medik dan pasien secara individual dengan tujuan membantu pasien merasa nyaman dan tidak takut untuk mengungkapkan perasaan dan pikiran mereka. Hanya saja, ada indikasi komunikasi terapeutik medik di RSUD Dr. Pirngadi Kota Medan belum efektif. Salah satu penyebabnya adalah tingkat pengetahuan dan keterampilan yang rendah dari dokter mengenai cara menyamankan dan meyakinkan pasien. Agar dokter dapat meningkatkan keterampilannya mengenai bagaimana memprioritaskan kenyamanan dan keyakinan pasien saat berkomunikasi dengan pasien, maka diperlukan pelatihan mendengar aktif, mendengar dengan empati, komunikasi persuasif, dan komunikasi asertif. Kegiatan pengabdian kepada masyarakat ini bertujuan untuk meningkatkan pengetahuan dan keterampilan dokter mengenai cara menyamankan dan meyakinkan pasien berobat di rumah sakit. Pelatihan ini menggunakan metode ceramah, games, dan role play. Peserta pelatihan yang mengikuti sampai akhir hanya 12 orang. Berdasarkan evaluasi pelatihan dengan pre-test dan post-test, pengetahuan peserta tentang cara menyamankan dan meyakinkan pasien berobat di rumah sakit RSUD Dr. Pirngadi Kota Medan meningkat dari 0% menjadi 83,3%. Berdasarkan hasil evaluasi pelatihan dengan simulasi, seluruh peserta mendapatkan nilai 70 ke atas. Disimpulkan bahwa pelatihan komunikasi terapeutik medik yang telah dilakukan dapat meningkatkan pengetahuan dan keterampilan dokter mengenai cara menyamankan dan meyakinkan pasien berobat di rumah sakit RSUD Dr. Pirngadi Kota Medan. Diharapkan pelatihan ini dapat dilanjutkan secara mandiri oleh mitra dan didukung oleh pihak terkait, serta ke depan pelatihan serupa dapat diperluas ke rumah sakit lain dengan pemantauan berkelanjutan.
Peranan Dinas Lingkungan Hidup dalam Mengendalikan Pencemaran Sungai di Kabupaten Jombang Nara Rizky Ramadhan, Arianto; Tukiman, Tukiman
Jurnal Manajemen dan Ilmu Administrasi Publik (JMIAP) Vol 7 No 4 (2025): Jurnal Manajemen dan Ilmu Administrasi Publik (JMIAP)
Publisher : Laboratorium Jurusan Ilmu Administrasi Negara Fakultas Ilmu Sosial Universitas Negeri Padang

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.24036/jmiap.v7i4.1337

Abstract

This research aims to analyze the role od the Jombang Regency Environmental Service in controlling river pollution in order to rebuild environmental cleanliness and stability, especially in the rivers of Jombang Regency. This research uses descriptive qualitative method with Government Role Theory by Sondang P. Siagian which divides 5 role namely; role as stabilizer, role as innovator, role as modernizer, role as pioneer and role as self-implementer. The result of the study found that the Jombang Regency Environmental Agency has performed is role quite well in controlling river pollution through its role as a stabilizer, role as innovator, role as modernizer, role as pioneer and role as self-implementer. However, there are still some shortcomings in maintaining socio-cultural stability in the form of community complaints regarding waste disposal by the Jombang Baru Sugar Factory which disturbs the comfort of the surrounding environment. Then, there are shortcomings in the applications of phytoremediation innovation in the form of inability to degrade waste in the tofu industry in the Rejoagung 2 river and there is failure of IPAL innovation due to lack of knowledge to operation of IPAL.
Strategi Penanganan Emisi Gas Karbon di Surabaya oleh Direktorat Jenderal Pajak Jawa Timur I A.C., Firyal Kurniawati; Rizki S., Eventya; Intan C., Zahira; Tukiman, Tukiman
MUDABBIR Journal Research and Education Studies Vol. 5 No. 2 (2025): Vol. 5 No. 2 Juli-Desember 2025
Publisher : Perkumpulan Manajer Pendidikan Islam Indonesia (PERMAPENDIS) Prov. Sumatera Utara

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.56832/mudabbir.v5i2.1149

Abstract

Penelitian ini bertujuan untuk menganalisis strategi implementasi pajak karbon oleh Direktorat Jenderal Pajak (DJP) Kanwil I Jawa Timur sebagai bagian dari upaya pengendalian emisi gas karbon di Kota Surabaya. Pajak karbon dipandang sebagai instrumen fiskal yang potensial dalam mendorong transisi menuju ekonomi hijau dan mendukung target penurunan emisi sesuai komitmen Perjanjian Paris. Penelitian ini menggunakan pendekatan kualitatif dengan metode observasi, wawancara, dan studi dokumentasi. Hasil penelitian menunjukkan bahwa penerapan pajak karbon memberikan dampak positif secara bertahap, baik dari sisi efisiensi energi di sektor industri maupun peningkatan kesadaran lingkungan. Namun demikian, sejumlah tantangan masih dihadapi, antara lain keterbatasan infrastruktur pengukuran emisi, sistem pelaporan self-assessment yang rentan manipulasi, serta rendahnya literasi pajak di kalangan pelaku usaha kecil. DJP Kanwil I Jawa Timur telah melakukan berbagai langkah strategis seperti sosialisasi, penguatan sistem digital, dan kolaborasi lintas sektor untuk mengatasi hambatan tersebut. Penelitian ini menyimpulkan bahwa keberhasilan kebijakan pajak karbon tidak hanya bergantung pada aspek fiskal, tetapi juga pada tata kelola, transparansi data, serta partisipasi aktif dari pemangku kepentingan. Implikasi dari penelitian ini dapat menjadi landasan bagi penyusunan kebijakan yang lebih inklusif dan berkelanjutan dalam konteks perpajakan berbasis lingkungan.
Aksesibilitas Dalam Penyediaan Fasilitas Pelayanan SIM D Bagi Penyandang Disabilitas Di Satpas Colombo Kota Surabaya Fadilla, Amara Ayu; Widiyantari, Cahya Fitri; Tukiman, Tukiman
Jurnal Ilmu Administrasi Negara (JUAN) Vol 9 No 1 (2021): Juni, 2021
Publisher : Program Studi Ilmu Administrasi Negara FISIP UMRAH

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31629/juan.v9i1.3303

Abstract

This study aims to determine the form of SATPAS Colombo responsibility in providing excellent service to guarantee accessibility for persons with disabilities in accordance with statutory regulations and accessibility to public service facilities for persons with disabilities. Accessibility is an convenience provided for all people, including persons with disabilities and the elderly in order to realize equal opportunities in all aspects of life and livelihood (Minister of Public Works Regulation No. 30 / PRT / M / 2006, 2006). This research uses descriptive qualitative research procedures, information collection is carried out using purposive sampling method and by means of observation, documentation, and interviews. SATPAS Colombo Kota Surabaya already has various facilities for people with disabilities. Infrastructure such as the provision of infrastructure facilities for public service applications for SIM D management, special parking for people with disabilities, special toilets, special waiting rooms, but not all of them meet the accessibility for persons with disabilities. Meanwhile, people with disabilities are also people who have the right to have easy access to public services, just like any other community. The results of this study are that several adequate facilities and infrastructure for persons with disabilities have been fulfilled, but still require special officers to serve persons with disabilities so that services can be carried out more optimally.
Co-Authors A.C., Firyal Kurniawati Abdurrohim Abdurrohim, Abdurrohim Afianti, Julia Afifah, Rosa Aida Afika, Salsa Nanda Aini, Syaiba Qurrotul Aji, Bayu Purnomo Alam, Fajar Indra Nur Amelia, Avril Firda Andarini, Sonja Andriani, Silvia Desy Anggita Rahma Fadlila Annisa, Khofifah Khoiru Arfah Mardiana Lubis Arhamza, Muh Satria Arsela Eko Listiono Arumdani, Nafida Aryanti, Teresia Retno Auliavia Cantika, Firyal Kurniawati Avisena, Mochammad Alvin Azizah, Riza Zanuar Nur Bastian, Moch Aril Cecep Kusmana Christy, Nethania Darajah, Arini Darmawan, Mohammad Jefri Dilisti, Dilisti Ebertha, Chesta Surya Eka Saputri, Eka Eko Supraptono Erna Mutiara Fadilla, Amara Ayu Ferdiananta, Mayhikal Firrizqi, Mutiara Fuad, Muhammad Shofil Gustafiani, Diana Claudya Hamdasi, Khalia Hanum, Yuspa Hanum, Yuspa Hidayattullah, Ardhana Luthfi Hiswani Hiswani Ima Duddin Insani, Khadijah Nourma Intan C., Zahira Irmaya, Nindi Janna, Putri Marifatul Juanita Juanita Junita Risma Wanti Kenia, Firanti Marshela Khumaedi, Muhammmad Kurniawan, Galang Wahid Lia, Siti Noer Lydia, Angelia Devika Madini, Sephia Mahmudah, Amanah Amalia Marhanani, Listiya Marpaung, Bryan Rogati Timotius Mohamad Irfan, Mohamad Muhamad Ragiel Yudha Setiawan Muliani, Betrik N, Ertien Rining Nadian, Ussy Nafi’ah, Zumrotun Nahda W, Azizah Ramadhani Mega Nara Rizky Ramadhan, Arianto Ningrum, Deva Mariana Isti Nur Hidayati, Lila Rahma Nurjanah, Yulia Paramastri, Zhafirah Hany Perkasa, Elang Bahar Prameiswary, Adinda Prameswari, Gloria Win Pratama, Edo Pandu Purba, Abigail Putri Anggita Putri, Novita Anggraini Putri, Revi Ardiana Putriawan, Faisa Syahda Rahmania, Salsabella Nanda Ramadhina, Windy Nur Rifqi, Niswah Khaliya Rizki S., Eventya Rochadi, Raden Kintoko Rosida Rosida Sabila, Putri Aprilia Safiq F, Nur Azizah Safira, Nadia Ismi Safitri, Aurelia Ayu Safitri, Lila Amelia Salsabella, Yasmin Alissa Saputra, Septian Aditya Sari, Adelia Purvita Shahira, Sharifah Sisillia, Meyga Siti Khadijah Nasution Sonhaji Sonhaji Syahputra, Febryan Rama Taufik Ashar Tribuana, Aurora Andi Trisna, Andre Yusuf Utama, Surya Vernanda, Elisa Pingky Vitasari, Riska Retno Wibisono, Rizky Widiyantari, Cahya Fitri Widyatna, Zildjianisa Rhisma Yasah, Aulya Dista Yeri Sutopo Yuanita, Farras Dewi Yulisrowati, Iis Yusfa Hanum, Yusfa Zaidah, Umi Zevira, Eka Cemara