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All Journal Jurnal Ekonomi SOROT: Jurnal Ilmu-ilmu Sosial Jurnal Ilmu Sosial dan Humaniora Holistic Journal Of Management Research JURNAL EKONOMI AKUNTANSI DAN MANAJEMEN Jurnal Pengabdian Kepada Masyarakat Universitas Bangka Belitung Prosiding Seminar Nasional INDOCOMPAC IJBE (Integrated Journal of Business and Economics) AFEBI Management and Business Review Jurnal Akuatiklestari International Journal of Applied Sciences in Tourism and Events Jurnal Sosial Humaniora Eksis: Jurnal Riset Ekonomi dan Bisnis Jurnal Ilmiah Ekonomi Global Masa Kini Jurnal Ekonomi Pembangunan Jurnal Manajemen Kompeten Tourism Reserch Journal PARETO : Jurnal Ekonomi dan Kebijakan Publik Jurnal Ekonomi Pembangunan Jurnal Abdi Insani Equity: Jurnal Ekonomi Journal of Social, Humanity, and Education Ekopem: Jurnal Ekonomi Pembangunan Jurnal Industri Pariwisata Jurnal Pustaka Mitra : Pusat Akses Kajian Mengabdi Terhadap Masyarakat Jurnal Perspektif Pembiayaan dan Pembangunan Daerah Buletin Ekonomika Pembangunan Dharma Pengabdian Perguruan Tinggi (DEPATI) Indonesian Journal of Accounting and Business Jurnal Ekonomi Pembangunan Jurnal Penelitian Pendidikan Indonesia Society Global Leadership Organizational Research in Management TRJ (Tourism Research Journal) JAMBE: Jurnal Akuntansi Manajemen Bisnis dan Ekonomi
Devi Valeriani
Universitas Bangka Belitung
Religion Agriculture, Biological Sciences & Forestry Arts Humanities Biochemistry, Genetics & Molecular Biology Civil Engineering, Building, Construction & Architecture Computer Science & IT Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Engineering Environmental Science Health Professions Languange, Linguistic, Communication & Media Law, Crime, Criminology & Criminal Justice Library & Information Science Mathematics Public Health Social Sciences Transportation Other

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Journal : Global Leadership Organizational Research in Management

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Efektivitas Website Pesona Dukcapil dalam Pelayanan Online Administrasi Kependudukan : Perspektif Masyarakat dan Operator di Dinas Kependudukan dan Pencatatan Sipil Kabupaten Bangka Eka Yuliani; Erni Yusnita; Ega Mawarni; Devi Valeriani
Global Leadership Organizational Research in Management Vol. 2 No. 4 (2024): Global Leadership Organizational Research in Management
Publisher : STIKes Ibnu Sina Ajibarang

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.59841/glory.v2i4.1937

Abstract

This study evaluates the effectiveness of the Pesona Dukcapil website as an online civil administration service in Bangka Regency from both public and operator perspectives. The research employed a qualitative descriptive method involving observation, interviews, and open-ended questionnaires. Findings indicate that most residents find the website helpful in terms of accessibility, service speed, information completeness, and service quality. Despite internet access challenges in some areas, overall user satisfaction remains high. From the operator's perspective, the website facilitates document management, improves productivity, and offers strong technical support. In conclusion, Pesona Dukcapil has proven effective in facilitating civil administration in the digital era and can serve as a model for efficient public service development.
Co-Authors Agung Rizki Putra Aja Nasrun Ameilia, Susan Ana Oktaria Indah Andi Kurniawan Karta Negara Andi Yusfany Anggraeni Yunita Aning Kesuma Putri Aning Kesuma Putri, Aning Kesuma Apriyadi, Rion Armaya, Armaya Ayu Wulandari Ayu Wulandari David Reeve Desy Yuliana Dalimunthe Desy Yuliana Dalimunthe, Desy Yuliana Devi Putri Dian Prihardini Wibawa Duwi Agustina Edih Mulyadi Ega Mawarni Eka Solid Diana Eka Yuliani Endang Bidayani Erni Yusnita Eva Helda Faisal Akbar, Muhammad Feraliani Feraliani Fitra Hartini Fitra Hartini Fitriyanti, Eka Fitriyanti, Eka Giyatmi Giyatmi Hadinata, Erlangga Hamsani Hamsani Hamsani Hamsani, Hamsani Hamzah Hamzah Hartini, Fitra Herry Marta Saputra Husril Husril Indah Puspita, Indah Ineu Sulistiana Khairul Amri Kurniawan Kurniawan M. Faisal Akbar Maheswara, Perpetua Westri Mardani Mardani Mardani Mardani Marlina Marlina Marlina Marlina Maya Yusnita Misbahul Munir Muhammad Dedy Palguno Muhammad Faisal Akbar Mulyadi, Edih Mulyani Mulyani Mustofa Tohari Nabilah, Adzanah Firyal Nanang Wahyudin Nizwan Zukhri Nopriana, Anisa Nurdianti, Lili Nurhadini Nurhadini Nurhayati Nurhayati Nurwasya Nurwasya Nurwasya, Nurwasya Nurwijayanti Otrinawa, Agung Panggio Restu Wilujeng Permadi, Andi Puput Saddiyah Putra, Agung Riski Ratnasari, Kania Rendy Rendy Reniati Revy Safitri Rianto Rianto Ristika Oktavia Asriza Roanisca, Occa Rozi Rozi Rozi, Rozi Rulyanti Susi Wardhani Rusdi Rusdi Rusdi Rusdi SATRIYAS ILYAS Sella Agustina Sella Agustina Sembiring, Rinawati Sugeng, Novita Widyastuti Suhartono Suhartono Tiara Amiza Vebtasvili Vira Augusria Zikri Rahmani