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All Journal Jurnal Bisnis dan Ekonomi Binus Business Review Jurnal Manajemen Indonesia Jurnal Mitra Manajemen Humaniora International Journal of Financial, Accounting, and Management International Journal of Economics, Business and Accounting Research (IJEBAR) JSMA (Jurnal Sains Manajemen dan Akuntansi) Jurnal Sains Manajemen dan Bisnis Indonesia Jurnal Riset Bisnis dan Manajemen Jurnal Industri Kreatif dan Kewirausahaan Jurnal Ilmiah Manajemen Kesatuan JBMR: Journal of Business and Management Review Journal of Management and Bussines (JOMB) International Journal Of Science, Technology & Management (IJSTM) Journal of Economics and Business UBS Charity : Jurnal Pengabdian Masyarakat International Journal of Social Service and Research Jurnal Ekonomi Jurnal Abdi Masyarakat Indonesia Jurnal Manajemen dan Profesional Journal of Social Research Indonesian Journal of Business Analytics (IJBA) Jurnal Locus Penelitian dan Pengabdian Journal of Social Science Jurnal Indonesia Sosial Teknologi Journal Research of Social Science, Economics, and Management Jurnal Pendidikan Indonesia (Japendi) eProceedings of Management Jurnal Pengabdian Kolaborasi dan Inovasi IPTEKS Enrichment: Journal of Multidisciplinary Research and Development INTERNATIONAL JOURNAL OF ECONOMICS AND MANAGEMENT REVIEW IIJSE The Eastasouth Journal of Social Science and Humanities Asian Journal of Social and Humanities International Journal of Economics, Management and Accounting Asian Journal of Management, Entrepreneurship and Social Science Jurnal Bisnis dan Pemasaran Digital Dynamics Social : International Journal of Social Sciences and Communication Indonesian Journal of Management and Economic Research Riset Akuntansi dan Bisnis Indonesia Proceeding of Community Service and Engagement
Ratri Wahyuningtyas
Universitas Telkom
Aerospace Engineering Agriculture, Biological Sciences & Forestry Arts Humanities Automotive Engineering Biochemistry, Genetics & Molecular Biology Chemical Engineering, Chemistry & Bioengineering Chemistry Civil Engineering, Building, Construction & Architecture Computer Science & IT Control & Systems Engineering Decision Sciences, Operations Research & Management Earth & Planetary Sciences Economics, Econometrics & Finance Education Electrical & Electronics Engineering Energy Engineering Environmental Science Health Professions Industrial & Manufacturing Engineering Languange, Linguistic, Communication & Media Law, Crime, Criminology & Criminal Justice Mathematics Mechanical Engineering Public Health Social Sciences Transportation

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ACCEPTANCE OF E-PERFORMANCE SYSTEMS USING THE TECHNOLOGY ACCEPTANCE MODEL (TAM) APPROACH IN AN OUTSOURCHING COMPANY Zara Larasati; Imam Ali Yoda; Dr. Ratri Wahyuningtyas
Jurnal Ekonomi Vol. 12 No. 04 (2023): Jurnal Ekonomi, 2023
Publisher : SEAN Institute

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Abstract

In the era of technological development, digital-transformation is a widely implemented program in companies. One of the digital transformation applications implemented in the organization is the application of the e-performance jsystem in cleaning services at PT ISS Indonesia. The e-performances system is an Android-based applications system implemented by ISS to monitor the performance of cleaning service employees. The cleaning service carries out this e-performance filling daily to complete previously approved work orders/Service Level Agreements. So this study-aims to examine the acceptance of-the existing e-performance system at PT ISS Indonesia using the-technology acceptance model (TAM) approach. This study aims to determine the effects of perceived usefulness on attitude toward use, the effect of perceived ease of use on attitude toward use, the effect of attitude toward use on behavioral intention to use, and the effect of behavioral intention to use on actual system use e-performance in the TIMAH Energy Resources area. This study used a-questionnaires method by taking a sample of 158 people. This study used-quantitative methods and distributed questionnaires. Data processing uses the PLS (Partial Least Square) analysis-method, and this research method is taken from the basic theory of the Technology Acceptance Model (TAM) and its variables, namely perceived ease of use, perceived-usefulness, attitude toward use, behavioral-intention to use and actual-systems use. This study found that the four research hypotheses were acceptable, and the implementation of the e-performance system at PT ISS Indonesia was well-received in the field. Each variable influences the other to get the results of acceptance of using the e-performance system. Furthermore, it is hoped that the results of this research can be used as material for evaluation and consideration for companies in carrying out digital transformation. In addition, training employees, strengthening the e-performance system, and adding features to the e-performance system can increase the use of this e-performance system.
Beban Kerja dan Motivasi terhadap Kinerja Pegawai pada PT. PLN (Persero) UID Riau dan Kepulauan Riau UP3 Tanjungpinang Kyara Clarissa; Ratri Wahyuningtyas
Journal of Management and Bussines (JOMB) Vol 6 No 2 (2024): Journal of Management and Bussines (JOMB)
Publisher : IPM2KPE

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31539/jomb.v6i2.6947

Abstract

The aim of this research is to identify factors that influence the workload and work motivation of employees at PT. PLN (Persero) UID Riau and Riau Islands UP3 Tanjungpinang. This research uses a questionnaire as a primary data collection instrument with a quantitative research approach. The research population is employees of PT. PLN (Persero) UID Riau and UP3 Riau Tanjungpinang Islands, and the entire population was sampled, with a total of 199 workers, using a saturated sampling approach. Descriptive analysis, validity testing, reliability testing, and hypothesis testing were carried out using Structural Equation Modeling (SEM-PLS) with Smartpls 3. The results showed that workload had an influence but was not significant on employee performance, while motivation had a significant influence on employee performance. . In conclusion, it is hoped that it can provide input for PT. PLN (Persero) UID Riau and Riau Islands UP3 Tanjungpinang in improving human resources, especially in terms of workload, motivation and employee performance. Keywords: Workload, Employee Performance, Motivation
Respond, Recovery, and Renew Strategies in Strengthening Competitiveness of Cooperatives After COVID-19 Pandemic in West Java Risris Rismayani; Ratri Wahyuningtyas; Ganjar Disastra
Binus Business Review Vol. 15 No. 1 (2024): Binus Business Review
Publisher : Bina Nusantara University

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.21512/bbr.v15i1.10405

Abstract

The recent economic slump due to the COVID-19 pandemic causes major problems for cooperatives in West Java in maintaining their business activities. The pandemic significantly impacts the cooperatives and Small and Medium Enterprises (SMEs). Thus, developing strategies for cooperatives to recover, respond, and renew the issue becomes increasingly necessary. The research sought to contribute by developing alternative strategy recommendations for cooperatives in West Java, Indonesia. By doing so, it generated a competitive advantage in the post-pandemic industry. The research data were obtained through two main sources. Primary data came from Focus Group Discussion (FGD) activities involving cooperative stakeholders in West Java, consisting of cooperative managers, academicians, media, and government. Secondary data were taken from previous research. The collected data were analyzed using the Strength, Weakness, Opportunity, and Threat (SWOT analysis) approach to produce strategic recommendations visualized on the SWOT Matrix and categorized into Respond, Recovery, and Renew strategies. The results show five strategy alternatives to exploit opportunities with the cooperatives’ strengths (SO strategy). Seven strategy alternatives were identified to overcome the cooperatives’ weakness with external opportunities (WT). There are six strategy alternatives to anticipate external threats using cooperatives’ strengths (ST). Last, seven strategy alternatives are found to overcome both cooperatives’ weaknesses and external threats.
The Analysis of Perceived Organizational Support and Self Efficacy as Important Factors in Improving Employee Performance Decinta Najlaputri; Ratri Wahyuningtyas
Asian Journal of Management, Entrepreneurship and Social Science Vol. 4 No. 01 (2024): Pebruary, Asian Journal of Management Entrepreneurship and Social Science ( AJ
Publisher : Cita Konsultindo Research Center

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Abstract

Currently, the world is undergoing significant changes, particularly in the economic sector. The competition among companies is escalating in this era of globalization. One of the frequently encountered issues is the adverse impact of resource mismanagement by companies, which can affect the performance outcomes of employees. The aim of this research is to analyze the importance of Perceived Organizational Support and Self Efficacy in enhancing Employee Performance at PT. Enerco RPO Internasional. The research employs a descriptive analysis method, targeting the employee population of PT. Enerco RPO Internasional. The sample consists of 73 respondents selected through simple random sampling. Data is collected through the distribution of questionnaires to the employees of PT. Enerco RPO Internasional. Based on the research findings, the author suggests that PT. Enerco RPO Internasional should consistently maintain and enhance Perceived Organizational Support and Self Efficacy to optimize the resulting performance.
Formulatıon Of Busıness Strategıes To Form A Learnıng Organızatıon at PT. XYZ Indra Gunawan; Ratri Wahyuningtyas
Asian Journal of Management, Entrepreneurship and Social Science Vol. 4 No. 03 (2024): August Asian Journal of Management Entrepreneurship and Social Science ( AJMES
Publisher : Cita Konsultindo Research Center

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Abstract

The refined sugar processing industry is crucial for a nation's economy as it ensures the continuous availability of sugar for the food, beverage, and pharmaceutical industries, both domestically and internationally, leading to increased demand. Data indicates an annual increase of around 200,000 metric tons for domestic production in Indonesia. To meet this growing demand and industry changes, companies must seize opportunities by becoming learning organizations. This study evaluates the formation of a learning organization at PT. XYZ, examining external factors like politics, economy, society, and technology, and internal factors such as personal mastery, mental models, shared vision, team learning, and systemic thinking. The process uses SWOT analysis for both external and internal factors. Using a case study method, data were collected through in-depth interviews, observation, and secondary data. Interviewees included three individuals: a Factory Manager, a Division Head, a Manager, and a Section Head, focusing on both external and internal factors. The descriptive qualitative method revealed nine strategies, analyzed using EFE, IFE, IE, and SWOT matrices, and prioritized with the Quantitative Strategic Planning Matrix (QSPM). The highest priority strategy was team learning optimization with PDCA, QCC, CFT (Improvement), and Performance Review, Reward & Punishment, scoring a STAS of 3.93. This research offers evaluation and strategic guidance for forming learning organizations, supporting companies in capturing market growth opportunities and adapting to changes.
Competitive Strategy Analysis and Formulation of Selected Strategy Alternatives Through the Blue Ocean Strategy Approach at PT XYZ Heni Martanti; Ratri Wahyuningtyas
Asian Journal of Social and Humanities Vol. 2 No. 12 (2024): Asian Journal of Social and Humanities
Publisher : Pelopor Publikasi Akademika

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.59888/ajosh.v2i12.423

Abstract

PT XYZ is a dairy manufacturing company in an industry that has high competition. Products from PT XYZ are not satisfactory even though the price is competitive, so they often do not reach sales and revenue targets. This research aims to find out the internal and external conditions of PT XYZ and formulate the right strategy to compete in the market. This study uses a qualitative method with a case study approach, collecting primary data through interviews, questionnaires, and observations, as well as secondary data from company literature and other sources. Sampling was carried out by the purposive sampling method and the validity of the data was checked using source triangulation. Data analysis was carried out using various matrices such as IFE, EFE, IE, SWOT, and QSPM, as well as blue ocean strategies for the implementation of the right strategy. The results of the study show that the IFE matrix score is 2.607 and the EFE matrix score is 3.435, so that the position of PT XYZ on the SWOT diagram in quadrant II. From the results of the SWOT matrix, the company has 11 alternative strategies, including 4 SO strategies, 2 ST strategies, 3 WO strategies, 2 WT strategies. An alternative strategy that is the main priority based on the eval_uation of the QSPM matrix is product innovation. The recommended strategy for PT XYZ to face competition is to innovate products. By developing new dairy products that have added value or new variants, PT XYZ can differentiate itself from competitors in the dairy market. These innovative products can attract the attention of consumers who are looking for variety or additional benefits from dairy products. Through this innovative product, PT XYZ can increase sales and expand the market.
Marketing Strategy Analysis Using Swot And Qspm Matrix (Case Study On Guzzini Msmes) Azzahra, Qonitah; Wahyuningtyas, Ratri; Firli, Anisah
International Journal of Science, Technology & Management Vol. 5 No. 4 (2024): July 2024
Publisher : Publisher Cv. Inara

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.46729/ijstm.v5i4.1124

Abstract

The number of Micro, Small, and Medium Enterprises (MSMEs) participating in the marketplace continues to increase from 2020. This research aims to determine the condition of internal environmental factors (strengths and weaknesses) and external environmental factors (opportunities and threats) in Guzzini and analyze and identify the right marketing strategy to apply to Guzzini using the SWOT and QSPM methods. This research uses qualitative methods whose nature and research objectives are categorized into descriptive research. The research results based on SWOT analysis show that 6 (six) alternative strategies can be implemented, namely 1 (one) SO (Strengths-Opportunities) Strategy to seize opportunities and overcome weaknesses and face various threats, 2 (two) WO (Weaknesses-Opportunities) Strategies to Minimize the company's internal weaknesses by exploiting Guzzini's external opportunities, 2 (two) ST (Strengths-Threats) Strategies to face or reduce the impact of external threats and 1 (one) WT (Weaknesses-Threats) Strategy to deal with threats that will be faced and reduce internal weaknesses. Determining Guzzini's strategy begins with understanding the strengths and weaknesses in Guzzini's internal environment and recognizing the opportunities and threats in Guzzini's external environment. Based on the SWOT analysis, six alternative marketing strategies can be used at Guzzini. Meanwhile, based on the QSPM analysis, the most suitable strategy is to carry out more creative promotional activities and reactivate offline and online stores simultaneously.
Building Customer Satisfaction and Loyalty By Increasing Service Innovation and Service Quality On Iot Control Center Customers Prasetyo, Iwan; Wahyuningtyas, Ratri
Journal of Business and Management Review Vol. 5 No. 7 (2024): (Issue-July)
Publisher : Profesional Muda Cendekia Publishing

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.47153/jbmr.v5i7.993

Abstract

Research Aims: This study aims to examine the influence of service innovation and service quality on customer satisfaction at Telkomsel IOT Control Center and its impact on customer loyalty. Design/methodology/approach: This study is a quantitative research conducted using a sample of 200 accounts from the IOT control center. Data collection was carried out through questionnaire distribution. Data analysis was performed using the Structural Equation Modeling (SEM) technique, specifically Partial Least Squares (PLS). Research Findings: Findings of this research is that customer loyalty of Telkomsel IOT control center can be built through increasing customer satisfaction, which is formed by good service innovation and satisfying service quality. Therefore, in efforts to enhance customer loyalty, Telkomsel should create many service innovations and focus on service quality that can satisfy customers. Theoretical Contribution/Originality: In the effort to build customer loyalty, the development of service innovation and improvement of service quality need to be focused on customer satisfaction Keywords: customer loyalty, customer satisfaction, service innovation, service quality, IOT control center
PENGARUH DISIPLIN KERJA TERHADAP KINERJA PEGAWAI DINAS KEBAKARAN DAN PENANGGULANGAN BENCANA KOTA BANDUNG Ta'biul Kholiq Sarwana, Zulfi; Wahyuningtyas, Ratri
Jurnal Manajemen dan Profesional Vol. 4 No. 2 (2023): Jurnal JPro
Publisher : Program Studi Manajemen Institut Teknologi dan Bisnis Asia Malang

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.32815/jpro.v4i2.1726

Abstract

This research’s goal is to discover how work discipline affects employee performance at Dinas Kebakaran dan Penanggulangan Bencana Kota Bandung. This research employs quantitative methodology. The data were derived from the outcomes of distributing questionnaires to 143 employees who served as the research sample via the saturated sampling approach. The data was then evaluated utilizing descriptive analytic techniques and PLS-SEM analysis. The findings revealed that the level of work discipline and performance of employees at Dinas Kebakaran dan Penanggulangan Bencana Kota Bandung were high. Furthermore, work discipline had a significant and good effect on the employee performance of Dinas Kebakaran dan Penanggulangan Bencana Kota Bandung. The r square value indicates that work discipline has an enormous impact on an employee's performance.
Digital Capability Improvement Strategy of PT Telkomsel Employees (Regional Case Study of Papua and Maluku) Sugiarto, Agus; Wahyuningtyas, Ratri
International Journal of Social Service and Research Vol. 3 No. 6 (2023): International Journal of Social Service and Research (IJSSR)
Publisher : Ridwan Institute

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.46799/ijssr.v3i6.394

Abstract

Telkomsel changed from a telecommunications company to digital telecommunications so that it can continue to stay in business and provide services to customers in accordance with current and future conditions. Telkomsel carried out a transformation covering various aspects starting from People, Process and Technology. In the process aspect, Telkomsel is now starting to form a new operational model that is designed based on customer centricity. Furthermore, on the technological aspect, Telkomsel has begun to carry out internal digitization through the use of technology that makes all processes possible quickly and efficiently. In the last aspect which is also one of the most important aspects is people. Telkomsel encourages its employees to adapt to the culture, ways of working and capabilities needed in the digital era. Telkomsel considers that employees' digital capabilities are important in responding to business changes. This research focuses on the People aspect, namely increasing employees' digital capabilities. This study aims to determine the digital capability readiness of Telkomsel employees in facing the company's digital transformation, find out the right strategy to meet capability needs and improve employee digital capabilities. The data collection method was carried out through observation, surveys and interviews with 130 employees in the Papua and Maluku regional Telkomsel. Based on the results of data processing, it was found that there were 130 survey data for position bands I, II, III and IV, as well as 10 interview data for position bands III and IV. Based on the research results from the two stages of analysis, namely descriptive analysis of digital culture variables and digital attitude variables. With the results of the observations that have been made, namely employees have potential capabilities that support the transformation process to face industry 4.0 opportunities. PT. Telkomsel in the Papua and Maluku Regions needs improvement towards digital attitudes, with a strategy of fulfilling and increasing digital capabilities to be able to support digital transformation, namely: 1) Maximizing programs from the company for the development of employee digital culture and skills. 2) Creating cultural and digital skills development activities for employees.
Co-Authors Adelia Farhani Romadhona Afdol, Riyadi Agus Sugiarto aji prabowo, wicky Alfi Inayati Amilia Tiarani Andrieta Shintia Dewi Anisah Firli Aprisella, Rhienta Ariromas, Perigia Assyfa, Shalu Zanayya Azzahra, Qonitah Azzahra, Tasya Azzahra, Vilda Aprisa Christylia Gita Fairy Lukman Chusniah Chusniah Deannes Isynuwardhana Decinta Najlaputri Dillak, Vaya Juliana Dwi Fitrizal Salim Erna Resmiatini Fanni Husnul Hanifa Faradisa, Najma El Fariz Ganjar Disastra Ganjar Mohamad Disastra Garnasih, Ahlan Novia Girzavania Nugrita Nugroho Grisna Anggadwita Hadianto, M. Sopian Hanifa, Fanni Heni Martanti Imam Ali Yoda Indra Gunawan Indra Gunawan Iskandar, Panca Pratama Kemala Widya Paramita Krishna Kusumahadi Kurnia Kurnia KURNIA KURNIA, KURNIA Kyara Clarissa M. Sopian Hadianto Majidah Marhendra, Adhipa Maria Sugiat Martanti, Heni Mochammad Iqbal Wahab Mohammad Muslih Muhammad Faqih Muhammad Muslih Nafido Hatmaja Saktry Nana Supriatna Nida Nur Fauziah Pajrudin, Putra Muhammad Palit, Richard Edward Fitzgerald Prasetyo, Iwan Putri Fariska Sugestie Putri, Selvira Nindya Raihanun, Ratih R. Reksanti Raifilsa Rian Febrian Umbara Ricki Indriansyah Bagjana Rifqi, Bayu Tinarta Rika Anggraini Rina Djunita Pasaribu Risris Rismayani, Risris Rizki, Siti Nurmutia Aulia Ruslan Ruslan Satya Nastiti, Arifiana Shubita Devi Harahap, Dharma Suhal Kusairi Sunu Puguh Hayu Triono Ta'biul Kholiq Sarwana, Zulfi Widya Sastika Wilda Dwi Novan Wulansari, Agustina Zara Larasati