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All Journal Jurnal Bisnis dan Ekonomi Binus Business Review Jurnal Manajemen Indonesia Jurnal Mitra Manajemen Humaniora International Journal of Financial, Accounting, and Management International Journal of Economics, Business and Accounting Research (IJEBAR) JSMA (Jurnal Sains Manajemen dan Akuntansi) Jurnal Sains Manajemen dan Bisnis Indonesia Jurnal Riset Bisnis dan Manajemen Jurnal Industri Kreatif dan Kewirausahaan JBMR: Journal of Business and Management Review Journal of Management and Bussines (JOMB) International Journal Of Science, Technology & Management (IJSTM) Journal of Economics and Business UBS Charity : Jurnal Pengabdian Masyarakat International Journal of Social Service and Research Jurnal Ekonomi Jurnal Abdi Masyarakat Indonesia Jurnal Manajemen dan Profesional Journal of Social Research Jurnal Locus Penelitian dan Pengabdian Journal of Social Science Jurnal Indonesia Sosial Teknologi Journal Research of Social Science, Economics, and Management Jurnal Pendidikan Indonesia (Japendi) eProceedings of Management Community Service Seminar and Community Engagement (COSECANT) Enrichment: Journal of Multidisciplinary Research and Development INTERNATIONAL JOURNAL OF ECONOMICS AND MANAGEMENT REVIEW IIJSE The Eastasouth Journal of Social Science and Humanities Asian Journal of Social and Humanities International Journal of Economics, Management and Accounting Asian Journal of Management, Entrepreneurship and Social Science Jurnal Bisnis dan Pemasaran Digital Dynamics Social : International Journal of Social Sciences and Communication
Ratri Wahyuningtyas
Universitas Telkom
Aerospace Engineering Agriculture, Biological Sciences & Forestry Arts Humanities Automotive Engineering Biochemistry, Genetics & Molecular Biology Chemical Engineering, Chemistry & Bioengineering Chemistry Civil Engineering, Building, Construction & Architecture Computer Science & IT Control & Systems Engineering Decision Sciences, Operations Research & Management Earth & Planetary Sciences Economics, Econometrics & Finance Education Electrical & Electronics Engineering Energy Engineering Environmental Science Health Professions Industrial & Manufacturing Engineering Languange, Linguistic, Communication & Media Law, Crime, Criminology & Criminal Justice Mathematics Mechanical Engineering Public Health Social Sciences Transportation Other

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Building Customer Satisfaction and Loyalty By Increasing Service Innovation and Service Quality On Iot Control Center Customers Prasetyo, Iwan; Wahyuningtyas, Ratri
Journal of Business and Management Review Vol. 5 No. 7 (2024): (Issue-July)
Publisher : Profesional Muda Cendekia Publishing

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.47153/jbmr.v5i7.993

Abstract

Research Aims: This study aims to examine the influence of service innovation and service quality on customer satisfaction at Telkomsel IOT Control Center and its impact on customer loyalty. Design/methodology/approach: This study is a quantitative research conducted using a sample of 200 accounts from the IOT control center. Data collection was carried out through questionnaire distribution. Data analysis was performed using the Structural Equation Modeling (SEM) technique, specifically Partial Least Squares (PLS). Research Findings: Findings of this research is that customer loyalty of Telkomsel IOT control center can be built through increasing customer satisfaction, which is formed by good service innovation and satisfying service quality. Therefore, in efforts to enhance customer loyalty, Telkomsel should create many service innovations and focus on service quality that can satisfy customers. Theoretical Contribution/Originality: In the effort to build customer loyalty, the development of service innovation and improvement of service quality need to be focused on customer satisfaction Keywords: customer loyalty, customer satisfaction, service innovation, service quality, IOT control center
PENGARUH DISIPLIN KERJA TERHADAP KINERJA PEGAWAI DINAS KEBAKARAN DAN PENANGGULANGAN BENCANA KOTA BANDUNG Ta'biul Kholiq Sarwana, Zulfi; Wahyuningtyas, Ratri
Jurnal Manajemen dan Profesional Vol. 4 No. 2 (2023): Jurnal JPro
Publisher : Program Studi Manajemen Institut Teknologi dan Bisnis Asia Malang

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.32815/jpro.v4i2.1726

Abstract

This research’s goal is to discover how work discipline affects employee performance at Dinas Kebakaran dan Penanggulangan Bencana Kota Bandung. This research employs quantitative methodology. The data were derived from the outcomes of distributing questionnaires to 143 employees who served as the research sample via the saturated sampling approach. The data was then evaluated utilizing descriptive analytic techniques and PLS-SEM analysis. The findings revealed that the level of work discipline and performance of employees at Dinas Kebakaran dan Penanggulangan Bencana Kota Bandung were high. Furthermore, work discipline had a significant and good effect on the employee performance of Dinas Kebakaran dan Penanggulangan Bencana Kota Bandung. The r square value indicates that work discipline has an enormous impact on an employee's performance.
Digital Capability Improvement Strategy of PT Telkomsel Employees (Regional Case Study of Papua and Maluku) Sugiarto, Agus; Wahyuningtyas, Ratri
International Journal of Social Service and Research Vol. 3 No. 6 (2023): International Journal of Social Service and Research (IJSSR)
Publisher : Ridwan Institute

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.46799/ijssr.v3i6.394

Abstract

Telkomsel changed from a telecommunications company to digital telecommunications so that it can continue to stay in business and provide services to customers in accordance with current and future conditions. Telkomsel carried out a transformation covering various aspects starting from People, Process and Technology. In the process aspect, Telkomsel is now starting to form a new operational model that is designed based on customer centricity. Furthermore, on the technological aspect, Telkomsel has begun to carry out internal digitization through the use of technology that makes all processes possible quickly and efficiently. In the last aspect which is also one of the most important aspects is people. Telkomsel encourages its employees to adapt to the culture, ways of working and capabilities needed in the digital era. Telkomsel considers that employees' digital capabilities are important in responding to business changes. This research focuses on the People aspect, namely increasing employees' digital capabilities. This study aims to determine the digital capability readiness of Telkomsel employees in facing the company's digital transformation, find out the right strategy to meet capability needs and improve employee digital capabilities. The data collection method was carried out through observation, surveys and interviews with 130 employees in the Papua and Maluku regional Telkomsel. Based on the results of data processing, it was found that there were 130 survey data for position bands I, II, III and IV, as well as 10 interview data for position bands III and IV. Based on the research results from the two stages of analysis, namely descriptive analysis of digital culture variables and digital attitude variables. With the results of the observations that have been made, namely employees have potential capabilities that support the transformation process to face industry 4.0 opportunities. PT. Telkomsel in the Papua and Maluku Regions needs improvement towards digital attitudes, with a strategy of fulfilling and increasing digital capabilities to be able to support digital transformation, namely: 1) Maximizing programs from the company for the development of employee digital culture and skills. 2) Creating cultural and digital skills development activities for employees.
The Influence of Organizational Culture and Career Development Opportunities on the Job Satisfaction of dr. Tjitrowardojo Class B Purworejo Tiarani, Amilia; Wahyuningtyas, Ratri
Indonesian Interdisciplinary Journal of Sharia Economics (IIJSE) Vol 7 No 2 (2024): Sharia Economics
Publisher : Sharia Economics Department Universitas KH. Abdul Chalim, Mojokerto

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31538/iijse.v7i3.5247

Abstract

The existence of Human Resources (HR) is very important in achieving organizational goals, so good HR management, including paying attention to job satisfaction, is crucial. At dr. Tjitrowardojo Class B Purworejo, job satisfaction will be created by implementing a good organizational culture and adequate career development opportunities. This research aims to determine the influence of organizational culture and career development opportunities on employee job satisfaction at the RSUD. The method used is quantitative with data collection techniques through questionnaires filled out by 167 civil servant employees. The sampling technique used is probability sampling with simple random sampling, and data analysis using SEM-PLS. The research results show that organizational culture and career development opportunities have a positive and significant influence on employee job satisfaction. The author suggests that hospitals continue to pay attention to employee job satisfaction by optimizing the application of organizational cultural values ​​and career development through transparency of employee points, dissemination of career information, and ease of career advancement systems.
THE INFLUENCE OF COMPENSATION AND MOTIVATION ON EMPLOYEE PERFORMANCE AT THE ISLAMIC EDUCATION FOUNDATION (IEF) SIRNAMISKIN ISLAMIC BOARDING SCHOOL Azzahra, Vilda Aprisa; Wahyuningtyas, Ratri
International Journal of Economics, Business and Accounting Research (IJEBAR) Vol 8, No 3 (2024): IJEBAR, VOL. 8, ISSUE 3, September 2024
Publisher : LPPM ITB AAS INDONESIA (d.h STIE AAS Surakarta)

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.29040/ijebar.v8i3.14646

Abstract

This research emphasizes the vital role of teachers within the education system, specifically at the Islamic Education Foundation (IEF) Sirnamiskin Islamic Boarding School, and explores how compensation and motivation influence their performance. The study aims to evaluate compensation, motivation, and employee performance, along with the effects of compensation and motivation on performance. Compensation and motivation are the independent variables, while employee performance is the dependent variable. Utilizing a quantitative research approach with Stratified Random Sampling and Partial Least Square Modelling (PLS-SEM) for analysis, the study investigates the relationships among these variables. The results indicate that both compensation and motivation are rated positively, and employee performance is also satisfactory. These results indicate that both compensation and motivation substantially influence employee performance. Hence, assessing and improving compensation and motivation at IEF Islamic Boarding School Sirnamiskin is essential for further enhancing teacher performance.
Continuance Intention Analysis Using Unified Theory Of Acceptance And Use Of Technology Model And Unfavorable Attitude Toward Cash Payment Variable In The Case Study Of Pt. Xyz Bank M-Banking Application Faqih, Muhammad; Djunita Pasaribu, Rina; Wahyuningtyas , Ratri
International Journal of Science, Technology & Management Vol. 6 No. 1 (2025): January 2025
Publisher : Publisher Cv. Inara

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.46729/ijstm.v6i1.1232

Abstract

The mobile banking application of PT. XYZ offers two main services, which are the core banking functions: collecting funds from the public and disbursing funds to the public. However, a decline in the number of users of the XYZ mobile banking app has been observed in both Monthly Active Users and Monthly Transacting Users. The study involves respondents who represent the target market of Bank XYZ, such as active users and users who make transactions on the XYZ mobile banking application. Thus, the objective of this research is to evaluate the IT functional-level strategy of PT. XYZ's mobile banking application concerning continuance intention. Further, the study aims to explain the relationships between the variables of performance expectancy, effort expectancy, social influence, and facilitating conditions from the UTAUT model, as well as the variable of unfavorable attitude toward cash payment (UATC), in relation to satisfaction and continuance intention, and the interaction between these variables. Employing a quantitative research method, the sampling technique was non-probability sampling, specifically purposive sampling, as the population was already sufficiently specific to mobile banking users of PT. XYZ, with 310 respondents who are users of PT. XYZ's mobile banking application. Data analysis was performed using CB-SEM with a Maximum Likelihood approach. The research findings indicate that performance expectancy has the most significant influence on continuance intention. The results also show that satisfaction, as an intervening variable, strengthens the significant effect of performance expectancy, effort expectancy, and social influence. Based on the findings, it is recommended to focus on performance expectancy, in line with the results of the descriptive analysis, which suggest that it is an area requiring urgent and critical evaluation. Enhancing performance expectancy can help sustain continuance intention among Monthly Active Users and Monthly Transacting Users of the XYZ mobile banking application.
The Effect of Digital Competence and Knowledge Sharing on Digital Transformation in the Greater Bandung TPT (Textile and Textile Products) Industry Ruslan Ruslan; Ratri Wahyuningtyas
Journal Of Social Science (JoSS) Vol 4 No 2 (2025): JOSS: Journal of Social science
Publisher : Al-Makki Publisher

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.57185/joss.v4i2.414

Abstract

The Industrial Revolution 4.0 encourages companies to carry out digital transformation to increase productivity and maintain existence. The textile and textile products (TPT) industry is one sector that has begun to implement automation in its production processes. This study aims to measure the level of digital competence, knowledge sharing, and digital transformation in the Greater Bandung textile industry. The research used a quantitative approach with a causal study method. Data were collected from 260 respondents working in textile companies in the Greater Bandung area through online questionnaires. Non-probability sampling technique was used to select respondents, while data analysis was conducted using a continuum line for variable description and SEM-AMOS version 24 to test the relationship between variables. Descriptive research results show that employee digital competence is at a competent level, knowledge sharing practices are at an effective level, and the company's digital transformation is at a good level. The results of hypothesis testing show that Digital Competence has a positive and significant effect on Digital Transformation. Knowledge Sharing has a positive and significant effect on Digital Transformation. Simultaneously, Digital Competence and Knowledge Sharing have a positive and significant effect on Digital Transformation. This study confirms the importance of digital competence and knowledge sharing in supporting digital transformation in the textile sector. Companies are advised to develop training programs according to employee needs, improve technological infrastructure, facilitate knowledge sharing, and align digital strategies with business strategies.
Factor analysis of enterprise resource planning applications at PT. Hanampi Sejahtera Kahuripan Iskandar, Panca Pratama; Ratri Wahyuningtyas
International Journal of Financial, Accounting, and Management Vol. 6 No. 3 (2024): December
Publisher : Goodwood Publishing

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.35912/ijfam.v6i3.2334

Abstract

Purpose: This study aims to solve the problems of ERP technology acceptance in PT. Hanampi Sejahtera Kahuripan (PT.HSK) and help employees adapt to using new technology. Method: The contribution of this research is to consider the problem using a factor analysis method based on the TAM and TIB models. In this research, the author took a quantitative approach through a survey involving 137 PT. HSK employees. Results: After being analyzed using Confirmatory Factor Analysis (CFA), six factors were produced that influence the implementation of ERP information systems at PT. HSK. These factors are the Convenience Factor (factor 1), effectiveness factor (factor 2), behavior factor (factor 3), understanding factor (factor 4), performance factor (factor 5), and importance factor (factor 6). The research results show that six new factors were discovered, and the convenience factor emerged as the most influential in the acceptance of ERP technology at PT. HSK. Contribution: PT. HSK must pay attention to the convenience factor in the implementation and development of the ERP system so that employees can feel that using the ERP system can make their work faster and easier. Limitations: There are several limitations in this research, including the number of respondents and the research object that only focuses on PT. HSK, and the information provided by respondents through the questionnaires sometimes does not show their “true opinions.”
PELATIHAN BUSINESS PLAN BAGI PELAKU UMKM DI KELURAHAN SUKALUYU KECAMATAN CIBEUNYING KOTA BANDUNG Hanifa, Fanni; Sastika, Widya; Disastra, Ganjar; Wahyuningtyas, Ratri; Dewi, Andrieta Shintia; Muslih, Muhammad; Kusumahadi, Krishna; Dillak, Vaya Juliana; Kurnia, Kurnia
Jurnal Industri Kreatif dan Kewirausahaan Vol 4 No 1 (2021): Jurnal Industri Kreatif dan Kewirausahaan JUNE 2021
Publisher : Universitas Sahid

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.36441/kewirausahaan.v4i1.618

Abstract

Usaha Mikro Kecil dan Menengah (UMKM) merupakan salah satu bagian penting dari perekonomian di Indonesia, karena selain berperan dalam pertumbuhan ekonomi dan penyerapan tenaga kerja, juga berperan dalam pendistribusian hasil hasil pembangunan. Permasalahan UMKM di Indonesia antara lain berkaitan dengan aspek pemasaran, modal dan pendanaan, inovasi dan pemanfaatan teknologi informasi, pemakaian bahan baku, peralatan produksi, penyerapan dan pemberdayaan tenaga kerja, rencana pengembangan usaha, dan kesiapan menghadapi tantangan lingkungan eksternal.  Berdasarkan hasil wawancara dengan pihak Kelurahan Sukaluyu, ternyata permasalahan tersebut juga terjadi pada UMKM yang berada di kelurahan Sukaluyu. kegiatan abdimas ini berupaya untuk membantu pemilik bisnis dalam mengembangkan business plan pada usahanya. Bentuk kegiatan yang akan dilakukan terbagi menjadi dua bagian yaitu: pengumpulan data, Pelatihan dari berbagai bidang ilmu untuk pembuatan business plan itu sendiri. Sebagai luaran dalam kegiatan pengabdian kepada masyarakat ini adalah para pemilik usaha dapat membuat business plan sehingga bermanfaat untuk keberlangsungan usahanya. Hasil yang diperoleh dari kuesioner kepuasan atas pelaksanaan bahwa kegiatan ini sangat bermanfaat dan kegiatan ini diharapkan dapat berkelanjutan agar para pelaku UMKM dapat membuat business plan.
The Impact of Work Environment, Communication, and Rewards on Employee Performance at The Hajj Financial Management Agency M. Sopian Hadianto; Ratri Wahyuningtyas
Jurnal Pendidikan Indonesia Vol. 6 No. 2 (2025): Jurnal Pendidikan Indonesia
Publisher : Publikasi Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.59141/japendi.v6i2.7006

Abstract

The management of hajj pilgrimage funds by the Government of Indonesia requires high professionalism and accountability. The declining trend in employee performance at the Hajj Financial Management Agency (BPKH) in 2022, marked by a reduction in "Outstanding" qualifications, highlights the need for improvements in the work environment, communication, and reward systems. This investigation intends to evaluate the impact of work environment, communication, and rewards on employee performance at BPKH. A quantitative approach was employed, collecting data through questionnaires distributed to 111 permanent employees, determined using Slovin's formula from a total population of 153. Data analysis was conducted using Partial Least Squares Structural Equation Modeling (PLS-SEM). The findings reflect that work environment, communication, and rewards significantly affect employee performance. This research contributes to the development of human resource management literature, particularly in the public sector. The study recommends enhancing ergonomic work facilities, fostering transparent internal communication, and implementing performance-based reward systems. These strategies are expected to encourage employee adaptation, collaboration, and the creation of a work culture that sustainably improves employee performance at BPKH
Co-Authors Adelia Farhani Romadhona Afdol, Riyadi Agus Sugiarto aji prabowo, wicky Andrieta Shintia Dewi Anisah Firli Aprisella, Rhienta Assyfa, Shalu Zanayya Azzahra, Qonitah Azzahra, Tasya Azzahra, Vilda Aprisa Christylia Gita Fairy Lukman Chusniah, Chusniah Deannes Isynuwardhana Decinta Najlaputri Dharma Shubita Devi Harahap Dillak, Vaya Juliana Erna Resmiatini Fanni Husnul Hanifa Faradisa, Najma El Ganjar Disastra Ganjar Mohamad Disastra Garnasih, Ahlan Novia Girzavania Nugrita Nugroho Grisna Anggadwita Hadianto, M. Sopian Hanifa, Fanni Heni Martanti Imam Ali Yoda Indra Gunawan Indriansyah Bagjana, Ricki Iskandar, Panca Pratama Krishna Kusumahadi Kurnia Kurnia KURNIA KURNIA, KURNIA Kyara Clarissa M. Sopian Hadianto Marhendra, Adhipa Martanti, Heni Muhammad Faqih Muhammad Muslih Muhammad Muslih Nana Supriatna Nida Nur Fauziah Pajrudin, Putra Muhammad Prasetyo, Iwan Putri Fariska Sugestie Putri, Selvira Nindya Reksanti Raifilsa Rifqi, Bayu Tinarta Rina Djunita Pasaribu Risris Rismayani, Risris Rizki, Siti Nurmutia Aulia Ruslan Ruslan Saktry, Nafido Hatmaja Suhal Kusairi Sunu Puguh Hayu Triono Ta'biul Kholiq Sarwana, Zulfi Tiarani, Amilia Widya Sastika Wilda Dwi Novan Wulansari, Agustina Zara Larasati