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Journal : JURNAL ILMIAH INFOKOM

ANALISIS KUALITAS WEBSITE E-COMMERCE SHOPEE TERHADAP KEPUASAN PENGGUNA MENGGUNAKAN METODE WEBQUAL 4.0 Adhita Arif Setyawan; Arif Setiawan
INFOKOM (Informatika & Komputer) Vol 11 No 1 (2023): JURNAL INFOKOM JUNI 2023
Publisher : POLITEKNIK PIKSI GANESHA

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.56689/infokom.v11i1.1051

Abstract

The development of online stores is currently greatly increasing. This can be seen from the increasing number of local and international online store service providers that have sprung up, making competition even more competitive. The development of online stores is supported by developments in information technology and unlimited use of the internet. This has an influence on the behavior of consumers who want fast and accurate information. The quality of a website can be measured through three dimensions of quality, namely the quality of ease of operation for users which includes easy to understand, browse, use, and attractive. Then the quality of the information conveyed includes information that is accurate, reliable, up to date, according to the topic of discussion and details. The last is the quality of interaction which includes providing a sense of security when consumers make transactions, being able to provide convenience in communicating with fellow users, having trust in storing consumer personal information and creating a specific community. Now with so many online sales, many websites compete by providing an attractive appearance on the website, providing accurate service and information so that users don't hesitate in making transactions. Based on the background above, the authors propose a study entitled "Analysis of Shopee.co.id Website Quality on User Satisfaction Using the WebQual 4.0 Method".
Co-Authors Adelia Yunita Setiyadi Adhita Arif Setyawan Adinda Bintang Oktavia Afzal Khan Agung Hadi Saputro Ahmad Alif Candra Selamet Ahsanul In’am Aldri Frinaldi Alfiyani, Lina Amanda Nur Alidya Yahya Amelia Vega Utomo Ananda Putri Risang Ayu Anindita Hasniati Rahmah Apridiansyah, Yovi Arben, Ali Arina Fawaida Ariq Raihan Hermanto Asep Purwo Yudi Utomo Asmirati Yakob Asti Devi Mutiara Khoirun Nisa Avin Nuzula Fitranti Bernadin Dwi M Cindi Aprilia Danar Rista Saputra Daniel Situmeang Dewi Masitoh Dhila Resky Effenti Diana Laily Fithri Dyah Prabaningrum Eko Darmanto Endriatna Adellia Wiby Eny Pemilu Kusparlina Eraskaita Ginting Fadina Salwa Aulia Putri Fajar Nugraha Faridhatun Nafi’ah Fitriana Gigit Mujianto Hadi Hadi Henandra, Dias Henandra Eka Putra Herdiyanto Hermawan Hermawan Iftikhar Rizqullah Ipang Setiawan Ivando Zeldha Damara Jelibseda Karlinda Kejora Rizka Amanda Laili Fitriyani M. Rizaldi Maria Assumpta Wikantari Mesran, Mesran Muhammad Ady Nugroho MUHAMMAD ARIFIN Muhammad Farchan Muntaha Muhammad Rafif Rabbani Muhammad Rizki Arrohman Muhammad Tegar Juleo Wicaksana Muhammad Thoriq Akbar Muhammad Wifqi Aufal Maulana Najwa Hanindya Putri Najwa Lailatus Sa’diah Narendra Saputra Neila Mei Ika Suryani Nikmah Ayu Ramadhani Amir Nikmatul Khoiriyah Nugraha Widi Winata Nur Mahfuzah Saffawati Nur Robiatul Adawiyah Nur Saidah Nurul Fatimah Nurur Rosidah Nurwijayanti Pahrizal Pandoman, Agus Pramana, Doni Pratiwi Cahyaningtiyas Pratomo Setiaji R Rhoedy Setiawan ramadhani, Andika Nurfalah Ramadhani Ras Tuti Analiah Rembrand Rengga Arga Deva Revanda Putri Rahmadani Ribut Wahyu Eriyanti Rika Santi Rina Aulia Rizqi Ardiansyah Rizqi Aufa Eka Prathama Rossi Galih Kesuma Rozali Toyib Rubianto Hadi Sari, Luthfiana Sinta Devi Rahmawati Sudjalil Suharyo Sumarya Supriyono Supriyono Syifa Amalia Tara Umi Nur Wakhidatun Tsirwatun Nisail Khasanah Umi Wahidasiana Wahyu Astri Hana Widya Kaharani Putri Wijaya, Ardi Wiwik Fitriyani Yudie Irawan