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Edi Gunawan
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Journal : International Journal of Economics (IJEC)

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Redefining Employee Commitment: The Role of Digital Work Flexibility and Work-Life Balance in Enhancing Public Service Efficiency Gunawan, Edi; Mujanah, Siti; Fianto, Achmad Yanu Alif
International Journal of Economics (IJEC) Vol. 4 No. 1 (2025): January-June
Publisher : PT Inovasi Pratama Internasional

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.55299/ijec.v4i1.1210

Abstract

This study investigates the effect of digital work flexibility and work-life balance on employee commitment and its impact on public service efficiency at the Regional Revenue Agency (Bapenda) of Surabaya City. Using a quantitative approach with a cross-sectional design, data were collected from 115 civil servants through a structured questionnaire. Data analysis was performed using regression and mediation tests via Python-based statistical tools. The results indicate that both digital work flexibility and work-life balance significantly influence employee commitment. Furthermore, employee commitment fully mediates the relationship between the two independent variables and public service efficiency. This means that any improvements in work flexibility and balance will only lead to enhanced service performance if they are able to foster stronger employee commitment. The study highlights the importance of adaptive and human-centered work arrangements in improving service delivery in public sector institutions. These findings have practical implications for the design of flexible work policies and underscore the strategic role of psychological commitment in the effectiveness of digital transformation in public administration.
Co-Authors - Afrizal Achmad Yanu Aliffianto AF, Swaidatul Ahmad Bustomi aisa, Siti Amin, Ali Andika Tangkudung Andika Triansyah Anugrahwati, Ria Ardianto Ardianto Askar Patahuddin Azmi, Fahrul Bonok, Risdianti Budi Rahmat Hakim Budi Rahmat Hakim Budi Rahmat Hakim Bukido, Rosdalina Deden Afandi DESI NATALIA, DESI Devi Restiani Susilo Djamila Usup Dwi Agustiyani Faradila Hasan Farida Isroani Gealby A R Roring Hariati Lestari Hartati Imamuddin Hayat Hidasari, Fitriana Puspa Imam Mashud Irma Irma Isa, Santhy Isroani, Farida Jamaludin . Johana Manuhuwa Jujuri Perdamaian Dunia Junaidi, Siti Hadija Karyadi Karyadi Kasjim Salenda Kasman Bakry Kasman Bakry Laela, Sri latifah K Darusman M. Udiharto M. Udiharto, M. Udiharto Makka, Misbahul Munir Mokoginta, Dion Muchsiri, Mukhtarudin Mudassir Mudassir Muh Rusdi Rasyid Muhammad Tahir Murjani Murjani Murtado, A.D. Nadia Oktiffany Putri Nasruddin Yusuf, Nasruddin Nazar Irfiawan Pomalingo Nur Azizah Nur Azizah Hutagalung Nurlaila Harun Nurlaila TQ Pandabo, Gizka Triana Permatasari, Tria Endah Purwati, Nyimas Heni Rafiud Ilmudinulloh Rahman Mantu Renata Saputri Reviza, Liza Reza Adeputra Tohis Rindiani Maramis Rosdalina Bukido Rosdalina Rosdalina, Rosdalina Sahari Sahari Sahari Sahari Silitonga, Junita Silitonga, Junita Maratur Siringo-ringo, Juwita Juliana Siti Aisa Siti Mujanah Sri Laela Sudirman Sudirman Sudirman, Sudirman Tarigan, Selvi Br Tarmanto, Nur Anjasari Tisya Yulia Sari Tubagus, Munir Usup, Djamila Wildana Arsyad Wira Purwadi WIRA PURWADI Wira Purwadi