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All Journal Jurnal Manajemen dan Agribisnis EkoBis ( Ekonomi & Bisnis ) Jurnal Ilmu Manajemen Jurnal Ekonomi Jurnal Ilmu Sosial dan Humaniora Jurnal Mahasiswa Pasca Sarjana JAM : Jurnal Aplikasi Manajemen JITRO (Jurnal Ilmiah dan Teknologi Peternakan Tropis) EKOMBIS REVIEW: Jurnal Ilmiah Ekonomi dan Bisnis MIX : Jurnal Ilmiah Manajemen E-Dimas: Jurnal Pengabdian kepada Masyarakat Jurnal Maneksi (Management Ekonomi Dan Akuntansi) Jurnal REKOMEN (Riset Ekonomi Manajemen) Journal of Livestock Science and Production Kinerja: Jurnal Ekonomi dan Manajemen JEPA (Jurnal Ekonomi Pertanian dan Agribisnis) JRMSI - Jurnal Riset Manajemen Sains Indonesia JAB (Jurnal Akuntansi & Bisnis) Martabe : Jurnal Pengabdian Kepada Masyarakat WIDYABHAKTI Jurnal Ilmiah Populer ISOQUANT : Jurnal Ekonomi, Manajemen dan Akuntansi Journal of Humanities and Social Studies Jurnal Ilmiah Poli Bisnis Forum Manajemen ACCOUNTHIK : Journal of Accounting and Finance Soedirman Economics Education Journal Jurnal Manajemen Jurnal Bina Manajemen Jurnal Manajemen dan Bisnis Kreatif Jurnal Jendela Inovasi Daerah Inspirasi Ekonomi : Jurnal Ekonomi Manajemen Bisnis Net : Jurnal Ekonomi dan Bisnis Jurnal Sains Teknologi dan Sistem Informasi Jurnal Relevansi : Ekonomi, Manajemen dan Bisnis Golden Ratio of Human Resource Management Golden Ratio of Social Science and Education Jurnal Ekonomi Manajemen dan Sosial (JEMeS) Jurnal Ilmu Manajemen Journal of Management and Digital Business Annals of Human Resource Management Research BULETIN BISNIS & MANAJEMEN (BBM) Jurnal Pijar : Studi Manajemen dan Bisnis Paradoks : Jurnal Ilmu Ekonomi Entrepreneurship and Small Business Research Engagement: Jurnal Pengabdian Kepada Masyarakat Vifada Management and Social Sciences Jurilma
Shinta Ratnawati
Fakultas Ekonomi, Universitas Tidar
Religion Agriculture, Biological Sciences & Forestry Arts Humanities Biochemistry, Genetics & Molecular Biology Computer Science & IT Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Energy Environmental Science Languange, Linguistic, Communication & Media Law, Crime, Criminology & Criminal Justice Physics Public Health Social Sciences Veterinary Other

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​Service-Oriented HR Practices and Service Performance in Borobudur Tourism MSMEs: Employee Engagement as Mediator Hanung Eka Atmaja; Shinta Ratnawati; Sofyan Ashari Nur; Budi Hartono; Raina Dewi Aldianti; Jauzaa Marva Ondrea Sugiyarto
Jurnal Relevansi : Ekonomi, Manajemen dan Bisnis Vol 10 No 5 (2026): October
Publisher : Lembaga Penelitian dan Pengabdian Kepada Masyarakat (LPPM), STIE Krakatau

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.61401/relevansi.v10i5.698

Abstract

This study examines the relationships between Service-Oriented Human Resource Management (SOHRM), employee engagement, and service performance among tourism MSMEs around Borobudur. A cross-sectional questionnaire survey provided 380 valid responses obtained through purposive sampling. The relationships were assessed using Partial Least Squares Structural Equation Modeling (PLS-SEM). SOHRM was positively associated with employee engagement (β = 0.527, p < 0.001) and service performance (β = 0.159, p = 0.001). Engagement was also associated with service performance (β = 0.525, p < 0.001). The indirect association through engagement was significant (β = 0.277, p < 0.001), consistent with partial mediation. The cross-sectional design, self-reported data, and non-probability sampling limit causal interpretation and generalization. SOHRM had an average variance extracted of 0.467, below the conventional convergent-validity threshold, and four initial indicators were excluded. Service-oriented Human Resources (HR) practices were related to service performance directly and through employee engagement. This study connects the ability–motivation–opportunity and job demands–resources perspectives with service provision in heritage-tourism MSMEs. This study identifies an engagement-related pathway in smaller tourism enterprises while showing the need for further validation of the reduced SOHRM measure.
Pengaruh Keseimbangan Kehidupan-kerja, Persepsi Dukungan Organisasi, dan Pengembangan Karier Terhadap Retensi Karyawan Bima Adhi Cahyo Negoro; Khairul Ikhwan; Shinta Ratnawati
ISOQUANT : Jurnal Ekonomi, Manajemen dan Akuntansi Vol 9 No 2 (2025): Oktober
Publisher : Universitas Muhammadiyah Ponorogo

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.24269/iso.v9i2.3493

Abstract

Penelitian ini bertujuan untuk mengetahui pengaruh keseimbangan kehidupan-kerja, persepsi dukungan organisasi, dan pengembangan karier terhadap retensi karyawan. Penelitian dilakukan di PT Telkom Akses Kota Magelang dengan populasi 178 karyawan dan sampel 123 responden yang ditentukan melalui metode simple random sampling. Pendekatan penelitian menggunakan metode kuantitatif asosiatif dengan teknik self-administrated survey melalui kuesioner. Data yang diperoleh dianalisis dengan regresi linier berganda menggunakan SPSS versi 25. Hasil penelitian menunjukkan bahwa keseimbangan kehidupan-kerja berpengaruh positif dan signifikan terhadap retensi karyawan, demikian pula persepsi dukungan organisasi berpengaruh positif dan signifikan. Sebaliknya, pengembangan karier tidak berpengaruh signifikan terhadap retensi. Secara simultan, ketiga variabel independen berpengaruh signifikan terhadap retensi karyawan dengan kontribusi sebesar 9,6%, sedangkan sisanya dipengaruhi faktor lain di luar penelitian. Temuan ini mendukung teori pertukaran sosial, di mana perhatian dan dukungan organisasi mendorong loyalitas karyawan. Dengan demikian, strategi retensi di PT Telkom Akses Kota Magelang lebih efektif jika menitikberatkan pada penciptaan keseimbangan kehidupan-kerja dan peningkatan dukungan organisasi, sementara program pengembangan karier tetap perlu diperkuat sebagai faktor pendukung.
Co-Authors Alfina Devita Sari Alkadri Kusalendra Siharis Aman, Zainab Binti Amin Wibowo Ariyanti, Nadya Wahyu Ashari Nur, Sofyan Aulia Lailatul Rachmawati Aura Maytha Mesty Wibowo Axel Giovanni Ayu Rahayu Azzahra Putri Harinda Bagus Fauzan Azhari Bima Adhi Cahyo Negoro Budi Hartono Budi Rahardjo Budi Santoso Denti Nur Indah Lestari Dewi ANGGRAENI Dewi Anggraeni Dewi Purnama Sari Dina Kurniawati Elma Yulia Ernawati, Nimas Jimi Euis Sholiha, Euis Euis Soliha Fahmi, Lailatul Ismaul Gustin Furinda Hanung Eka Atmaja Hendi Ari Wibowo Hesti Agustin Idayanti, Rahma Wulan Ikhwan Alfath Nurul Fathony Ikhwan Alfath Nurul Fathony Ipuk Widayanti Ipuk Widayanti Jauzaa Marva Ondrea Sugiyarto Jauzaa Marva Ondrea Sugiyarto Khairul Ikhwan Khairul Ikhwan Khoirunnisa, Alya Najla Lailatul Ismaul Fahmi Linanti Sally Andini M. Zidny Nafi' Hasbi mayang, anissa Miftachul Mujib Miftachul Mujib Mohamad Haris Septian Mu'alfad Zulfikar Purwanto Muchamad Habibu Lukman Mujib, Miftachul Nadia Ade Lutfiana Nadia Syakina Nadya Wahyu Ariyanti Nastiti, Tur Nimas Jimi Ernawati Novitaningtyas, Ivo Nurul Anindyawati Nurwijayanti Permana, Syiwa Yudha Rachmawati, Aulia Lailatul Rahmat Subur Santoso Rahmat Subur Santoso Raina Dewi Aldianti Raina Dewi Aldianti Rival Bayu Prasetyo Rosiana Luthfia Effendi Rr. Tur Nastiti Sari Sitalaksmi Satrio Tegar Sadewo Sofyan Ashari Nur Sudati Nur Sarfiah Suddin Lada Verawati, Dian Marlina Widayanti, Ipuk Wirawan Dony Dahana Yacobo P. Sijabat Yesica Apriliana Paska Yulia, Elma Zainab Binti Aman