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All Journal Jurnal Edukasi Universitas Jember Bulletin of Electrical Engineering and Informatics Jurnal Ilmiah Teknik Elektro Komputer dan Informatika (JITEKI) Jurnal Teknologi Informasi dan Ilmu Komputer International Journal of Advances in Intelligent Informatics Scientific Journal of Informatics Journal of Information Systems Engineering and Business Intelligence Register: Jurnal Ilmiah Teknologi Sistem Informasi Jurnal Ilmiah Universitas Batanghari Jambi Kinetik: Game Technology, Information System, Computer Network, Computing, Electronics, and Control Bisma: Jurnal Bisnis dan Manajemen Martabe : Jurnal Pengabdian Kepada Masyarakat MATRIK : Jurnal Manajemen, Teknik Informatika, dan Rekayasa Komputer JURNAL AKUNTANSI KEUANGAN DAN MANAJEMEN Jurnal Tekinkom (Teknik Informasi dan Komputer) Journal of Soft Computing Exploration Studi Ilmu Manajemen dan Organisasi Jurnal Abdimas Ekonomi dan Bisnis Transekonomika : Akuntansi, Bisnis dan Keuangan Perwira Journal of Science and Engineering (PJSE) Reviu Akuntansi, Manajemen, dan Bisnis PENA ABDIMAS : Jurnal Pengabdian Masyarakat Journal of Advances in Information Systems and Technology Indonesian Journal of Informatic Research and Software Engineering Jurnal Pemberdayaan Ekonomi eProceedings of Management Journal of Student Research Exploration Journal of Information System Exploration and Research Recursive Journal of Informatics IJEB JPM Media Penelitian dan Pengembangan Kesehatan Jurnal Ekonomi, Manajemen, Akuntansi Jurnal Abdi Negeri
Budi Prasetiyo, Budi
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Journal : Studi Ilmu Manajemen dan Organisasi

 1 
Layanan pada PT. Citra Jelajah Informatika Bandung: Key to Improving Customer Satisfaction Robianty, Nenden Sondari; Prasetiyo, Budi
Studi Ilmu Manajemen dan Organisasi Vol. 5 No. 1 (2024): April
Publisher : Penerbit Goodwood

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.35912/simo.v5i1.2863

Abstract

Purpose: This study is motivated by the increase in internet users in Indonesia. The research examines the impact of services on customer satisfaction at PT. Citra Jelajah Informatika. Methodology/approach: The research method used in this study is a qualitative method. In this research, the unit of analysis used is the individual unit, encompassing all complaints from clients of PT. Citra Jelajah Informatika. Results/findings: The company is facing evaluation issues for progress, especially concerning service quality and slow complaint handling. The high number of customer complaints is attributed to the limited Human Resources. Limitations: This research is planned to involve all employees of PT. Citra Jelajah Informatika and its clients. Contribution: The author found several alternative solutions to problems related to customer complaints, including improving service quality and customer service responsiveness. The proposed solution involves training for the customer service team, regular communication between customer service and NOC, implementation of complaint SOPs, additional human resources in customer service and NOC support, notification of complaints during disruptions, ensuring network stability, early notification from customer service about service disruptions , and special activities (Customer Relations) to obtain regular customer.
Co-Authors Afrizal Rizqi Pranata, Afrizal Rizqi Ahmad Roziqin, Ahmad Aisy, Salsabila Rahadatul Aji Purwinarko, Aji Alamsyah - Amidi Amidi, Amidi Anggraini, Tasya Fitria Anggyi Trisnawan Putra Ardila Rahma, Rana Aziz, Alif Abdul Azura, Amberia Narfi Bachtiar, Muhammad Irgi Bambang Widjajanta, Bambang Bayuaji, Hibatullah Zamzam Tegar Beta Noranita Biyantoro, Arell Saverro D.W, Made Bagus Paramartha Didimus Tanah Boleng Dinova, Dony Benaya Endang Sugiharti, Endang Fachrezi, Farhan Rifa Fadhilah, Muhammad Syafiq Fadlil, Affan Fajriati, Nafa Fata, Muhamad Nasrul Fata, Muhamad Nasrul Ferninda, Varin Fikri Mohamad Rizaldi Fitriana, Jevita Dwi Hakim, Ade Anggian Hakim, M Faris Al Hakim, M. Faris Al Hakim, Roshan Aland Hani Fitria Rahmani Ilham Maulana Jhonatan, Edward Jumanto Jumanto , Jumanto Jumanto Jumanto, Jumanto Jumanto Unjung KA, Cecep Bagus Suryadinata Korina, Nanda Putri Leo nardo Lestari , Apri Dwi Lestari, Apri Dwi Lestari, Fitri Duwi Lintang, Irendra M. Faris Al Hakim Makrina Tindangen Maulidia Rahmah Hidayah, Maulidia Rahmah Much Aziz Muslim Mukhlisin, Ahmad Munahefi, Detalia Noriza Mustaqim, Amirul Muzayanah, Rini Naufal Zuhdi, Hamzah Ndruru, Toni Krisman Nelly, Fredy Kusuma Nendya, Bima Nicko, Robertus Nikmah, Tiara Lailatul Nina Fitriani, Nina Ningsih, Maylinna Rahayu Nisa, Intan Khairun Niswah Baroroh Partini, Emilia Paundra, Fajar Pertiwi, Dwika Ananda Agustina Pradana, Fadli Dony PRASETYO, ERWIN Pratama, Muhammad Hasbi Puspo Dewi Dirgantari Rachmawati, Eka Yuni Rachmawati, Eka Yuni Rahmat Gernowo Ramadhian, M. Arief Rahman Ratih Hurriyati Riesnandar, Edi Ristiawati, Monika Riza Arifudin Robianty, Nenden Sondari Rofik Rofik, Rofik S.Pd. M Kes I Ketut Sudiana . Sadid, Moh Naufal Salsabila, Malika Putri Saparina, Iska Ayu Saputra, Angga Riski Dwi Satriawan, Grace Yudha Satrio Ardiansyah, Adi Seivany, Ravenia Septian, M Rivaldi Ali Subhan Subhan Sugiharto, Muhammad Sulastri, Ai Syaharani, Reisya Triyadi, Indra Vember, Hilda Wahyu, Aufa Azfa Yahya Nur Ifriza Yosza Dasril Yulia Nur Hasanah