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When Words Matter: Language Choices and Brand Building on Two Global Coffee Shop Retail Brands in Indonesia Jovid Jonathan Latukolan; Rustono Farady Marta; Engliana Engliana
Budapest International Research and Critics Institute (BIRCI-Journal): Humanities and Social Sciences Vol 4, No 2 (2021): Budapest International Research and Critics Institute May
Publisher : Budapest International Research and Critics University

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.33258/birci.v4i2.1974

Abstract

English is an essential element in the field of marketing communication. The use of sound and correct language can provide its image for the public to view its brand’s image. The use of foreign language itself is one form of forming a brand image so that the public or potential consumers themselves can see a brand with a more positive image. This study aims to look at the purpose of implementing language choice on the Instagram page of Starbucks Indonesia and Coffee Bean Indonesia in building the brand image of these two global coffee shop brands  in Ramadan month and the Eid celebration. This study employs a qualitative approach with an interpretive research paradigm.  Laura Oswald’s marketing semiotics  is the analytical method used in the current study. This study indicates that Starbucks Indonesia and Coffee Bean Indonesia have different target markets and distinctive brand images. Starbucks Indonesia uses simple words and sentences. Starbucks has a more personal or individual promotion; Coffee Bean Indonesia has a more dynamic approach and has word choices that   are immediately related to religion and culture; the image created by Coffee Bean itself is familiar to the Indonesians and their social environment.
Co-Authors Achmad Budiman Sudarsono Adityaratri Indrapratiwi Agus Sumantri Anna, Astri Anthony Le Duc Arrizki, Bani Azizah Nur Aulia Basuningtyas, Angelia Brandon Hendry Kusuma Changsong Wang Christine Manara Cicilia Damayanti Damayanti, Cicilia Dina Amalia Diyana Elissa Ekarina Ekarina Enggar Dyah Puntadewi Esa Dian Arifni Febrianty, Erricha Fernandes, Louis Fiara Yusliarti Fitri Sarasati M Guru, Elisabet Gustina Romaria Hagung Yudistira Utomo Hana Rochani Gustasari Panggabean Harang, Heronimus Harris Christanto Helmi Azahari Ilham Kurnia Sukma Inge Rahmawatie, Inge Ira Miranti Ira Miranti, Ira Irma Nuraini Iskandar Iskandar Iskandar Ita Suryani Jovid Jonathan Latukolan Junida, Isma Lanjar Mulyana Leni Tiwiyanti Listiana, Tri Ananti Luciana Maichel Chinmi Mandaru, Silvania Stella Epiphania Mardliyah, Aisyah Marhaeni Fajar Kurniawati Kurniawati Mary Rose Montano Mufid Salim, Mufid Muhammad Sulhan Muliyani, Nani Nina Dwiastuty Nufindra, Ardin Nurhayati, Kristina Nurjanah, Nurjanah Octavia Putri Tjajadi Raden Mas Ransang Reynaldi Reynaldi Reynaldi, Reynaldi Rosmalia Ahmad RR. Ella Evrita Hestiandari Ruli Astuti Rustono - Rustono Farady Marta Rustono Farady Marta Rustono Farady Marta Rustono Farady Marta Rustono Farady Marta Sandra Marissa Sitorus Saragih, Duma Yosephina Saraswati Diana SARASWATI, RIA Setiono Sugiharto Solihin, Mohammad Sufi Arqom Supadi Supadi Susanto, Djoko Tjajadi, Octavia Putri Umar Umar Wahyuddin Wahyuddin Wahyuddin Wahyuddin Widodo, Aan Wijaya, Beby Chandra Wiryani, Roossita Suci Yanti Yanti Yanti, NFN Yanti, Yanti Zenith Nurandini Ramadhan Zumrotul Muniroh