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All Journal Jurnal Manajemen Terapan dan Keuangan Indonesian Journal of Conservation JOURNAL OF INFORMATICS AND COMPUTER SCIENCE Politeia: Jurnal Ilmu Politik Politeia: Jurnal Ilmu Politik DAR EL-ILMI : Jurnal Studi Keagamaan, Pendidikan dan Humaniora Martabe : Jurnal Pengabdian Kepada Masyarakat Unes Law Review Journal of Humanities and Social Studies Jurnal EDUCATIO: Jurnal Pendidikan Indonesia Pena Justisia: Media Komunikasi dan Kajian Hukum Santhet: (Jurnal Sejarah, Pendidikan Dan Humaniora) Abdi Dosen : Jurnal Pengabdian Pada Masyarakat Ihsan: Jurnal Pengabdian Masyarakat Budapest International Research and Critics Institute-Journal (BIRCI-Journal): Humanities and Social Sciences Jurnal Ilmiah Al-Hadi Law_Jurnal Jurnal Ilmu Sosial dan Ilmu Politik Malikussaleh (JSPM) Warisan: Journal of History and Cultural Heritage INTERNATIONAL JOURNAL OF CULTURAL AND SOCIAL SCIENCE Proceeding International Seminar of Islamic Studies Jurnal Ilmu Hukum, Humaniora dan Politik (JIHHP) Multiverse: Open Multidisciplinary Journal Communication and Information Journal Communication & Social Media Maktabatun: Jurnal Perpustakaan dan Informasi Ranah Research : Journal of Multidisciplinary Research and Development Jurnal Ilmu Sosial, Humaniora dan Seni Semar : Jurnal Sosial dan Pengabdian Masyarakat Journal of Progressive Law and Legal Studies Jurnal el-Huda: Jurnal Pendidikan, Sosial, dan Keagamaan Asian Journal of Islamic Studies and Da'wah Edutik : Jurnal Pendidikan Teknologi Informasi dan Komunikasi
Faisal Riza, Faisal
Mahasiswa Magister Ilmu Lingkungan, Universitas Diponegoro, Semarang,
Religion Agriculture, Biological Sciences & Forestry Arts Humanities Astronomy Chemical Engineering, Chemistry & Bioengineering Civil Engineering, Building, Construction & Architecture Computer Science & IT Control & Systems Engineering Decision Sciences, Operations Research & Management Earth & Planetary Sciences Economics, Econometrics & Finance Education Electrical & Electronics Engineering Energy Engineering Environmental Science Industrial & Manufacturing Engineering Languange, Linguistic, Communication & Media Law, Crime, Criminology & Criminal Justice Library & Information Science Mathematics Medicine & Pharmacology Physics Public Health Social Sciences Transportation Other

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Journal : Multiverse: Open Multidisciplinary Journal

 1 
Pengaruh Dimensi Kualitas Layanan terhadap Kepuasan Pemustaka di Perpustakaan Daerah Kabupaten Labuhan Batu Imam, Chairul; Ritonga, Sakti; Riza, Faisal
Multiverse: Open Multidisciplinary Journal Vol. 3 No. 1 (2024)
Publisher : Medan Resource Center

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.57251/multiverse.v3i1.1491

Abstract

The study aims to analyze the influence of service quality on user satisfaction in the context of library services. Service quality is an essential aspect of the interaction between the library and its users. This research adopts a quantitative approach, involving 100 respondents as the sample. The data were analyzed using descriptive statistical techniques. The findings indicate that service quality significantly affects user satisfaction at the Labuhanbatu District Library and Archives Service. The study measured this effect through several key factors, including (1) Tangibility (physical aspects), (2) Reliability, (3) Responsiveness, (4) Assurance, and (5) Empathy. These factors collectively contribute to the users' satisfaction with the services provided by the Labuhanbatu library. The study highlights the importance of these dimensions in ensuring high-quality library services and improving user experience.
Co-Authors Achiria, Achiria Afrida, Mauliani Ahmed Fernanda Desky Alfikri, Muhammad Amami, Ihsanil Andang Fazri Andi Prayogi, Muhammad Andie Murtono, Andie Aprilia, Eka Armaini, Sri Armando Harahap, Hengki Sugeng Arrasyd, Muhammad Wahyudi Asliani, Asliani Azis Nur Bambang Br Tarigan, Delvia Fikri Chairul Imam, Chairul Daulay, Putri Ana Deni Pa, Indira Fatra Dewi, Oki Anita Candra Dharma A.K, Dwi Dita Pratiwi Erlindawaty, Erlindawaty Erwin Asmadi Febriani, Feby Fitri Yolanda S, Shella Fitria, Echa Ginto, Louis A. Handayani, Risky Harahap, Mulia Wilandra Harahap, Suheri Harisman Harisman, Harisman Heru Santoso Husna Fadhilah, Rafiqatul Ichsan Fadillah, Farhan Inggraini, Chindy Irawan, R. Agung Junaidi Junaidi Kamal, Aulia Khairani Sinaga, Asri KIKI WULANDARI Kismartini Kismartini Kurniawan, Muhammad Eka Lubis, Alwi Safriansyah Mahendra, Bayu Ihza Maulidha Putri, Rahmi Monang, Sori Muary, Rholand Muhammad Faishal Muhammad Fitra Zambak Muhammad Irfan Nasution Muhammad Z. Arifin Muslih Fathurrahman Nabila, Nazwa Narulidea, Winda Nasution, Hotmaidah Nasution, Khairil Azmi Nurazizah Nurazizah, Nurazizah Nurhayati Nurhayati Nuzula, Muhammad Hilmi Pasaribu, Juwinda Perdana, Surya Rahmi, Atikah Ramadhani, Ahmad Ilham Ramlan, H. Ridho Nasution, Muhammad Risqi Aji, Ahmad Tubagus Tsani Ritonga, Muhammad Husni Sakti Ritonga Sari, Anisa Nanda Sigit Hardiyanto Sipahutar, Nurhesti Sitompul, Reza Kurnia Prathama Syahbana, Tengku Erwin Tanjung, Rizki Ananda Tauladhani, Saeful A. Titin Sumanti, Solihah Tumewu, Gregorio A. Wasum Zainuddin, Zainuddin